Bairstow Eves Sutton-In-Ashfield Sales reviews

★★★★★ 5/5

Google

I cannot thank Ebony enough for all of her hard work, and for her phone calls keeping us informed along the way, I would highly recommend Ebony and the team at Bairstoweves

Julie · 5 September 2025

★★★★★ 5/5

Google

I can’t speak highly enough of this team. They eased us through the process of moving house. Bethany came to value our home, we explained we had had a bad experience before trying to sell. She went through every process with us. Ebony at the end of the phone whenever we needed a question answered, patiently chasing things up for us and keeping us informed daily to ease our anxiety. Laura and Lisa also supported us along the way. They were all fantastic. Thank you.

Chris · 1 September 2025

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

Very happy with the service I’ve received from Bairstow Eves, Sutton in Ashfield. In particular Alix Millington, who handled the viewing of my new home to sorting me with insurance and everything I needed to get settled. Alix, I appreciate your help and thank you to the rest of the team also!

Ryan · 17 December 2024

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

I would highly recommend using this company to sell your property. Following a disappointing start with another company my sister and I were feeling very despondent. However from the initial visit with Hannah and throughout the process, the team demonstrated a professional and committed attitude, going all out to sell the property. Laura maintained contact throughout the process and was very reassuring about succeeding in the sale of the property. Thank you Bairstowe Eves!!

Julie · 26 October 2023

★★★★★ 5/5

Google

I was getting really down about our house hunting for our first family home. Laura was fantastic and she recommend a property which we couldn't believe we have actually managed to buy after being messed around by so many other estate agents. We can't thank them enough dean sorted our mortgage and they've been very accommodating with our travel limitations with our newborn. We can't thank them enough.

A · 12 January 2024

★★★★★ 5/5

Google

I was getting really down about our house hunting for our first family home. Laura was fantastic and she recommend a property which we couldn't believe we have actually managed to buy after being messed around by so many other estate agents. We can't thank them enough dean sorted our mortgage and they've been very accommodating with our travel limitations with our newborn. We can't thank them enough.

Gabrielle · 30 December 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

Just like to say Abbi was very helpful in getting me booked in for my mortgage appointment. Definitely a good start to the process!

Aidan · 4 September 2025

★★★★★ 5/5

Google

Amazing service from Craig the mortgage advisor based out of Bairstow eves at Sutton, he was amazing from start to finish, from initial enquiry to fantastic communication though out the whole process. Would highly recommend to family and friends and anyone else out there thinking of using his services ⭐️⭐️⭐️⭐️⭐️

Craig · 17 March 2026

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 4/5

Google

We had a property that went for , wich fell trough because of the seller. However,I was happy with Bairstowe Eves, Lisa has been brilliant always keeping us up to date and answering our queries. I would not recomend their mortgage advisor.In the mmiddle of the process, the mortgage advisor that we signed the contract with quit and it has been replaced with another one without anyone informing us.We tried contacting the new guy numerous times with no prevail and did not manage to get an answer out of him untill we called Lisa and she managed the get the hang of him.As long as you dont use their mortgage adviser, they are great.

Super · 26 October 2022

★★★★★ 5/5

Google

A huge thanks to both Louise and Laura throughout the process of both my sale and purchase which has just completed mid December. Straight off the bat Louise helped me secure a favourable fixed mortgage rate, but also helped me setup a home insurance policy and life insurance on the purchase property, which took away the additional paperwork hassle from myself. Laura was there throughout the entire sale. There was a lot of communication issues between the solicitors on the sale side, and left to their own devices I really don’t think the sale would have gone through before Christmas let alone the New Year. Laura was constantly chasing up the solicitors and keeping both myself and my buyer informed of any progress that was being made so we could both do our parts. I couldn’t ask for any more.PositiveResponsiveness, Professionalism

Mike · 26 October 2022

★★★★★ 5/5

Google

Having already been on the market for several months with two other estate agents we were dubious about paying the initial set up fee. How pleased we are that we chose to move to Bairstow Eves. We agreed to market with them on Thursday afternoon and it was sold by Friday afternoon. Hannah was lovely helping us to get started. Once the sale was agreed Lisa took over care of us and did an excellent job. Lisa has been available and helpful every single time we have needed her and the many times our buyer has wanted to speak with her, Lisa kept us informed every step of the way and was very helpful, polite and professional. We have recommended Bairstow Eves to our neighbour who has also chosen Bairstow Eves to market their property.

Sharon · 26 October 2022

★★★★★ 5/5

Google

I have just moved into my first property. Lisa and her team at Bairstow Eves made the entire experience a positive one. When I first started looking at houses, houses were being snapped up instantly and it was difficult to book a viewing let alone buy one. Bairstow was the only estate agent who let me know when a property was available for viewing. Given that I work full time, I didn't have the time to constantly check what was available, so I was really grateful for this. Lisa was always there to answer my questions and helped put my mind at ease. This was important to me as I bought the house on my own and didn't know what I was doing. I felt like I could trust her. Estate agents have a reputation of not being trustworthy, but I did not find this was the case. I would gladly recommend Bairstow Eves.

Lhara · 26 October 2022

★★★★★ 4/5

Google

From the moment we put the offer in to collecting the keys - Laura has been there chasing and informing us throughout the whole process! We are so grateful as first time buyers to have ongoing support and clarity. Thank you Bairstoweves Sutton in Ashfield!

Kmv · 17 December 2024

★★★★★ 5/5

Google

Very easy to talk to and understanding as well as everything being sorted so quickly! Amelia was absolutely brilliant, really felt like she went out of her way to help us and was in communication with us all the time. Thank you so much for all of your help!

Ben · 18 October 2024

★★★★★ 5/5

Google

Wonderful experience working with Bairstow Eves. From the very moment we purchased a property, right through to letting the very same property out a month later. The girls have done a tremendous job, special thanks to Laura, Alix and Sian for all of your help in making this possible!

Blake · 4 October 2024

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Google

Amelia was so helpful, she went above and beyond for me and my partner. Any questions I had and no matter how many times I rang to ask another question she was still so very helpful . I am so happy with the service we have had from this company and especially Amelia. So excited to move into out little home ☺️

Lauren · 29 January 2024

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

Michelle was amazing during our house purchase. We are first time buyers and we had so many questions during the process and she was always prompt to email back and answer my calls and chased our purchase to ensure it went though when we needed it to! Such a friendly voice to speak to on the phone too and remembers little things you speak to her about which I found very special. Thanks Michelle, you deserve a medal!

Tash · 26 October 2022