Trusted Agent profile · Ashbourne
★★★★★
160 reviews across 2 platforms
Compton House Dig Street, Ashbourne, DE6 1GF
John German's office in Ashbourne, at Compton House Dig Street, is rated 4.8 out of 5 across 160 reviews on two platforms, including 143 Google reviews rated 4.9.
Every review we hold for the Ashbourne office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly, efficient and above all, professional. We had great communication throughout the process and would like to mention Charlotte, Emma and Becci for their hard work. Thank you.
Dear Tony , thank you for your 5* review for the Ashbourne team, they will really appreciate it, we wish you all the very best Sarah Hill Sales Director
5/5
GoogleAn excellent experience start to finish. From first viewing to getting the keys was just 6 weeks. Could not have had a better level of service, especially from the brilliant Lisa Morris. Really could not be any better! Thanks to all the team at John German Burton on Trent
Dear David , Thank you for your wonderful 5 Star review , An incredible quick move for you and we agree Lisa is an amazing Sales Negotiator , we wish you all the best for the future , with kind regards Sarah Hill Sales Director.
1/5
TrustpilotTerrible service
I would not recommend taking up a rental if it is managed by John German. Having once been a landlord I understand how difficult it is, and therefore, I ensured I was the perfect tenant. I kept the property spotless, the garden tidy and clean and ensured the property was returned in a fabulous condition. John German tried to blame carpet stains (left by the previous tenant which were actually on the inventory when I took tenancy) on me, they accused me of using different paint (when I actually used the builder's paint supplied) and would not allow me access to the house to fill in a tiny dent in the wall caused by ill-fitting curtain poles (put up by the landlord) and instead I had to pay £100 for this to be fixed.
5/5
TrustpilotThe staff at the Ashby branch are…
The staff at the Ashby branch are absolutely amazing, going above & beyond for us when buying our house. Nothing is too much trouble for them!!! If you are thinking of selling or buying would definitely highly recommend them. Mr & Mrs H 😊😊
5/5
GoogleCant highly recommend enough, John German took on all the viewings, kept me updated and were always on the end of the phone and answered any questions and got it all done really quickly , cant thank them all enough x
Dear Sarah , thank you for your lovely 5 star review for the Ashbourne Team, they will really appreciate it , they love to provide the best customer service and will appreciate your recommendations with best wishes Sarah Hill Sales Director
5/5
GoogleWe had a valuation by Stuart fom John German in Ashbourne. He was very thorough and filled us with confidence regarding the sale of our house. We had an offer and Stuart managed to negotiate a price that we were all happy with. The sale proceeded speedily and with minimal stress. We would fully recommend Stuart and his team to sell your house!!
Thank you for your kind review. It was a pleasure to help sell your property. On behalf of the team at John German Estate Agents in Ashbourne we wish you all the best for the future
5/5
GoogleEveryone so very helpful & informative! Efficient staff, always a weekly phone call to update on proceedings! Huge thanks to Emma, you are a star, a huge help with advice on selling my dear Mums bungalow. Thank you
Dear Trish, thankyou so much for taking the time to leave our Ashbourne branch such positive feedback. We agree Emma is a star and we are very happy to be able to help you. Many thanks from all of us at JG
5/5
GoogleWe were pleased that John German (Ashbourne) were able to sell our home within a matter of weeks thanks to their realistic valuation and internet marketing approach. They kept us well informed throughout the sale and seem to have kept our Buyers happy too. We would recommend them.
Dear Ian , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne . We thank you for selling your home with us and your recommendations . Best wishes, Sarah Hill , Sales Director.
5/5
GoogleHad a great experience with John German. The team were always at hand and their advice was extremely valuable. I highly recommend their services.
Dear Adam , thank you for the lovely 5* review for the team, they will really appreciate it . We thank you for your recommendations . With best wishes for the future Sarah Hill Sales Director
5/5
TrustpilotReally good customer service
Really good customer service, very helpful, supportive and professional. The communication was first class and nothing too much trouble, Highly recommend. Special thank you to Sarah and Iain. Much appreciated and well done John German Team Ashby 💪
5/5
GoogleEmma, James and the Team have been absolutely fantastic during the recent sale of my property . They went above and beyond the usual requirements of an Estate Agent and I truly believe without their continued support and professionalism …
Dear Hayley , thank you for your outstanding 5 star review for the lovely Ashbourne team , they will truly appreciate it. They pride themselves on their customer service and thoroughly enjoy working with Vendors & Buyers to move forward . … More
5/5
GoogleI can’t praise high enough. Thanks to James Morgan and Stuart Bennet for their advice on how to ‘split’ the farm.....it was invaluable. Everything was done for us, we sold within two weeks.....it was a painless process ! Lastly thank you to the lovely Emma who kept us all sane towards the end. Here’s to new beginnings....
We are delighted to receive your review, thank you. It was a pleasure to provide you advice on the farm and help you with the sale. Wishing you all the best. James, Director at John German Estate Agents
5/5
TrustpilotBecci was really good
Beck Dixon was extremely good and helped with the communication with us and the buyers
5/5
GoogleWe recently sold a flat in Ashbourne through John German. They are a great team, really dedicated to managing our needs. They went above the call of duty to ensure that small hitched during the process were dealt with and we were very happy with the result. They are a friendly bunch of people and we recommend them highly.
Dear Stephen , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne. They are a dedicated team , thank you for recommending them . Best wishes, Sarah Hill , Sales Director.
1/5
TrustpilotAwful customer service
Awful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!
5/5
GoogleI can’t thank the team, especially Claire, enough for all their support on my recent purchase. Genuinely supportive and caring, always going above and beyond. Thank you.
Thank you so much for your 5-Star Google review and we're delighted to know that we could assist with your purchase. We will of course pass on your kind comments to the team and Claire herself. All the best - Andy Jones, Director.
5/5
GoogleHaving researched the market prior to placing our property for sale, John German was considered as the best option for us. We liked the sales team and the administration processes. Once on the market, John German certainly did what they said. Thank you all at the Ashboune branch of John German. Peter and Marilyn Wilcox
Dear Peter , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne . We wish you all the best for the future . Best wishes, Sarah Hill , Sales Director
1/5
TrustpilotPoor, poor service!!
We have used John German twice and this is definitely the last time. We gave them the benefit of the doubt the first time, but not again. We sold the house within a few weeks and we thought great! JG booked viewings, we had 3 no shows, at weekends too, a woman that didn’t want to live in this area and other carpet treaders! When the house sold, it took 6 months to complete! JG kept telling us they couldn’t contact the other estate agents in the chain, which I find a little hard to believe! We had very little correspondence from JG (uttoxeter branch) and we were doing all the chasing! We feel JG work mostly for the purchaser, but it’s the seller paying them!!! The so called sales negotiator wouldn’t return my calls, in fact, once she was at her desk, then miraculously disappeared! I’m still waiting for that return call! Then any correspondence from her was always sent to our solicitor and she would cc me in the email! I would’ve liked to have been contacted, not find out what was happening with OUR house, through an email to our solicitor! Poor, poor service!!! When we finally completed, after threatening to withdraw, the sales negotiators were only interested in handing the keys to the purchaser! Everyone around us commented on how long this house took, to go through and this reflected on JG! No recommendations from us!
5/5
GoogleMy experience of dealing with John German's Ashbourne office has been one of first class service throughout. Covid has unquestionably altered the way in which business is conducted & it has perhaps affected the estate agency industry more than most, not least in ensuring the wellbeing of both sellers & prospective buyers. The Ashbourne team coped well in the changed environment. I would in particular like to thank Emma & Iain for the attentive, courteous & communicative manner, all of which sought to make an inevitably stressful experience less so.
5/5
GoogleAfter my offer to purchase a property was accepted, John German of Ashbourne allocated me a Sales Progressor. I was a little sceptical at first but actually my contact Stephen Whinyates was brilliant. He made the whole process as stress free as possible and was very diligent, professional and patient. In particular he was very easy to get hold of and if not available he always returned my calls and e mails virtually straight away. He was extremely accommodating in contacting solicitors and also my sellers with any questions I had, no matter how many of them. I would highly recommend this system and obviously Stephen to others.
5/5
GoogleJohn German provided a professional, efficient service and kept us in touch throughout the sale of our property.
Dear Susan, thank you for you lovely 5* review for our lovely Ashbourne team , we wish you all the very best, with kind regards Sarah Hill Sales Director.
5/5
GoogleI had a great experience of the Ashbourne branch of John German during the purchase of my property in Dalbury Lees. They were always available to offer advice and they helped me keep a level head during what always ends up being a slightly stressful situation! I would recommend them and in particular Stuart to all.
Thank you Karl for taking the time to give us such lovely feedback. We wish you all the very best in your new home.
5/5
GoogleWonderful service from the Ashbourne team, many thanks to everyone involved. Professional and stress free throughout the process.
Dear Peter , Thank you for your lovely 5* review for the Ashbourne Team , they will be delighted to see it . We wish you all the very best for the future with kind regards Sarah Hill Sales Director
1/5
GoogleDon’t answer the phone, don’t return calls when you leave a message. To answer the response from John German, Ashbourne. The review was not left in error. It is factually correct and from a genuine prospective customer who left messages and got no response. I wont engage in debate. This is an honest and factual review and I stand by it.
Dear Sir / Madam, We sincerely apologise that on this occasion we did not meet our usual exceptional customer service standards. We have checked our voicemail inbox and have not received any messages to respond to, therefore we cannot locate your details to reach out to you to apologise and see how we can help. If you would like to send us an email to ashbourne@johngerman.co.uk and let us know if it is the sales or lettings department you need assistance from we will be happy to get in touch to help with your enquiry. Alternatively, do let us know if this review has been left in error. Kind regards, John German Ashbourne.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John German's Ashbourne office has 160 reviews across two platforms: 143 on Google, 17 on Trustpilot (across the whole business).
John German Ashbourne is rated 4.8 out of 5 across all 160 reviews, and 4.9 out of 5 on Google from 143 reviews.
John German Ashbourne, Compton House Dig Street, Ashbourne, DE6 1GF.
