Trusted Agent profile · Ascot
★★★★★
538 reviews across 2 platforms
37 High Street, Ascot, SL5 7HG
Strutt and Parker Lettings's office in Ascot, at 37 High Street, is rated 4.5 out of 5 across 538 reviews on two platforms, including 129 Google reviews rated 4.8.
Every review we hold for the Ascot office, from every platform, shown as written. First names only.
5/5
TrustpilotA true star: Victoria Rose / Sevenoaks office
After an unsuccessful attempt to sell our home the previous year, we invited Victoria Rose from Strutt & Parker Sevenoaks to meet with us in January. We were impressed with Victoria's knowledge and enthusiasm and her belief that it was entirely possible for us to be moving out of our home by June. Thanks to Victoria's stellar organisational, selling, communications and case management skills, that belief is now a reality.
5/5
TrustpilotAnnabel is fantastic!! NHILL BRANCH
From the very beginning, Annabel has been outstanding. Her communication has been consistently clear, responsive, and proactive - she was always willing to come and view the flat whenever I needed reassurance, which made a huge difference throughout the process.
4/5
TrustpilotAndrew did a great job
Andrew did a great job , he communicated really well and eased our concerns and kept us up to date, communicating effectively with potential buyers. We felt able to talk to him at any time . I think he gave us good advice and I have no doubt that his communication with potential buyers encouraged them and secured a good outcome
5/5
GoogleWe worked extensively with Emma Creffield (nee Smith) on finding our home. We did not deal with other S&P representatives, so this review relates specifically to Emma. In an industry notorious for for its "sharp" dealings, Emma was a standout exception. She was unfailingly professional, helpful, empathetic, understanding of our foibles, respectful, and polite. She had an uncanny ability to intuit just the right amount of nudging: not pushy, and not standoffish. Our interaction with Emma spanned about 4 years of us blowing hot and cold. She was never frustrated (at, at least, never showed it!), and always considerate of our circumstances. In the end, we did not buy through her because the house for us was with another agent. We were genuinely sad about this -- even feeling apologetic. Anyone who ends up buying or selling via Emma is in luck.
5/5
TrustpilotSarah went above and beyond to help…
Sarah went above and beyond to help with our purchase, a true gem within the company. Would definitely recommend.
5/5
TrustpilotStrutt and Parker Kensington (under the leadership of James Gow)
Strutt and Parker under the leadership of James Gow gave us a fantastic personal service. The process of placing our house on the market and the stress involved was very much mitigated by the utterly professional service we received. Nothing appeared to be too much trouble and the updates from James, Rosie, Andy and the team via a whatsapp group were enormously reassuring.
5/5
TrustpilotAlex was fantastic throughout the sale…
Alex was fantastic throughout the sale process. From initial meetings right through to completion he was attentive, insightful and passionate. Based on my experience I would highly recommend working with Alex and Strutt and Parker to anyone thinking of buying or selling in Cornwall.
5/5
TrustpilotSevenoaks team
Andrew Harwood and his team at Sevenoaks,made the sale of my mother’s house as easy as possible. They showed great patience with our buyers solicitor and pushed to get the sale through, I had a good flow of information and the tenacity of Andrew and his team shone through, it would have been quite easy to lose the sale,but through their diligence we have now completed
5/5
TrustpilotBest estate agent we have dealt with
We have just exchanged contracts on a house marketed by Strutt & Parker, and Aaron Turner has been a delight to work with.
5/5
GoogleWe recently bought and sold at the same time through Strutt & Parker Ascot, and we must say that the support of the team, especially Diana Steer was exceptional. The sale was very smooth, and our property was under offer within the first week. The purchase again was pretty seamless, and should we ever need an estate agent again, Diana at Strutt & Parker would be our first port of call.
Hi Andy, thanks very much for your review. We're glad Diana was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotExcellent Service
We have just bought a house with Strutt & Parker and have found them friendly, fair and transparent throughout the whole process. Victoria has been quick to reply and chase things up, as well as very reasonable and understanding throughout, taking both sides’ considerations into account. Thank you so much for ensuring that the process went so smoothly Victoria.
4/5
TrustpilotTook 3 attempts to get a call back but eventually worked out.....
Update - I was finally contacted by AndrewHarwood on Tuesday 12th. He was suitably apologetic and arranged to come to appraise our home personally on the 13th which he did in a very professional manner. On this basis, I have upgraded my review from 1 star to 4. Contacted Nicholas on chat service twice, 02nd and 05th Mar to arrange a visit by one of their valuers. No one called back in response to either contact. I was surprised and disappointed and so sent an e-mail to Andrew Harwood on 06th Mar, their Residential Director in Sevenoaks to make him aware and ask someone to call me as matter or urgency. No call back as of 09th Mar. Shocking. If that's how they deal with Sellers, what opportunities being missed with potential buyers??
5/5
GoogleSince moving to the area the team at Strutt and Parker have been amazing, helping us every step of the way. From helping find the property to the move and everything in between. Philippa is an absolute delight to work with, nothing is too small or too big to help us with!
5/5
GoogleI have used Strutt & Parker For over ten years and found them very helpful in letting my property. Nothing is too much trouble. Christine Froud is especially helpful and I would give her a 5 star rating. Caroline and Louise are also a joy to work with.
5/5
TrustpilotWe had a wonderful experience with…
We had a wonderful experience with Strutt & Parker but specifically Charles. As first-time buyers, Charles made the process as straightforward as possible and was always at the end of the line for any questions that we had, making a somewhat otherwise daunting experience feel exciting and manageable.
5/5
GoogleLocked myself out of the house on a Saturday afternoon after office hour…and Philippa was super nice to come back to the office in just ten minute to get me the spare keys. Totally saved the day!! ❤️
5/5
GoogleWe rented a property in Windsor town centre for which Philippa was our property management agent, she was very professional and attentive, any problems or issues were always sorted very quickly, i cannot recommend Strutt & Parker enough, thank you for all your help
5/5
TrustpilotHamish and Amy made marketing and…
Hamish and Amy made marketing and selling my property a breeze. They were very approachable, well organised with great communication and made the sale process very straight forward.
5/5
TrustpilotWe have bought and sold property in a…
We have bought and sold property in a number of different countries, but it's a while since we bought in London. Even though Sarah was acting for the vendor, she was extremely helpful to us throughout the entire process, making valuable introductions to local experts and contractors.
1/5
TrustpilotTerrible, unprofessional and lacked any customer service
I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
TrustpilotRecently completed on a house marketed…
Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.
5/5
TrustpilotEdward Church of the Canterbury office…
Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.
5/5
GoogleWe have used Strutt and Parker (Ascot) for over 6 years now. We live abroad so managing a property can sometimes be a challenge. Christine and the team at S&P make it easy for us, professional and always quick to address any property …
5/5
TrustpilotAndrew Ligertwood from Strutt & Parker was incredible.
From the first time we met Andrew we felt confident he was the person to take our home to market. He understood us, how much a home we had built and lived in for 30 years was a bittersweet move, however the time was right to down size.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt and Parker Lettings's Ascot office has 538 reviews across two platforms: 129 on Google, 409 on Trustpilot (across the whole business).
Strutt and Parker Lettings Ascot is rated 4.5 out of 5 across all 538 reviews, and 4.8 out of 5 on Google from 129 reviews.
Strutt and Parker Lettings Ascot, 37 High Street, Ascot, SL5 7HG.
