PS&B Lettings reviews

★★★★★ 5/5

Google

Prompt communication and hassle-free service from a friendly, non-judgemental team. Shout out to Sarah, Coral, Emma, Nichola and Helen at Bognor Regis branch!

Joe · 25 February 2024

★★★★★ 5/5

Google

I am really grateful to everyone at PS&B Bognor Regis, they are amazing. Thank you Sarah, April and Coral, for everything, you have made the renting process realy easy and have always being available whenever we needed.PositiveResponsiveness, Quality, Professionalism, Value

Renzo · 23 October 2022

★★★★★ 5/5

Google

I would like to give a shout out to Nichola, Coral, April and Helen for the help with the renewals of my tenant's lease agreements. Your help is much appreciated and thanks for going the extra mile.

Lourie · 23 October 2022

★★★★★ 5/5

Google

The team was excellent and delivered on time.Special thanks to Emma.

Grace · 24 July 2024

★★★★★ 5/5

Google

Sarah, Coral, Emma, Nichola and Helen were great, super efficient and extremely helpful. I couldn't ask for a better customer experience. Thanks everyone :-)

Darren · 23 October 2023

★★★★★ 5/5

Google

My partner and i would just like to thank Nichola Swan for her rapid response to getting our old cooker and washing machine replaced .Thank you Nichola 👍👍👍 Kind regards Jason & EwaPositiveResponsiveness, Professionalism

Jason · 23 October 2022

★★★★★ 5/5

Google

The Best letting agency around. Everything easy and quick. Highly recommended. Thank you Sarah, Coral, Emma, Helen and Nichola.

BaKu · 27 December 2023

★★★★★ 5/5

Google

I have the pleasure corresponding with Nichôla Swan when I have issues with my rented flat. No problem is too big or too small for Nichôla. The timely manner with which she responds to my issues is exemplary and it is done so in an extremely professional way. PS&B are very lucky to have her on their team and I do hope her salary reflects this. Thank you Nichôla for making a somewhat tedious task that much bearable for me, you are appreciated.PositiveResponsiveness, Professionalism

Charlotte · 23 October 2022

★★★★★ 1/5

Google

I spoke to a very helpful person last week about a sensitive matter, and they dealt with it promptly. But the rest of them are rude unhelpful and don't care how we have to deal with on a day to day basis. We have had no hall way lighting since October and is very dangerous for our elderly neighbours, I myself have fallen down the stairs and hurt myself it's not acceptable considering you get thousands of pounds to maintain the building.NegativeProfessionalism

Sharon · 23 October 2022

★★★★★ 1/5

Google

Abysmal... mismanaged the property I rent for longer than I care to remember. 3.5yrs they have done ZERO work on the rear of the property and didn't even go out there to look at it in that time. My business has suffered many days of closure and lost revenue due to leaks and floods from flats above. I have been asking for a breakdown of monies paid in 'maintenance charge' for months and months and I am met with silence and ignorance. Maintenance charge has gone up over 95% in 4yrs with very very little work having been done. I hope this honest review prompts someone to contact me as apart from emails which they ignore and telephone calls that are NEVER returned they do nothing except issue demands. Appalling service

Danny · 23 October 2022

★★★★★ 5/5

Google

I cant say how greatful I am to Nichôla, Coral, April, Sarah and Helen for all their help over the last few weeks. Nichôla in particular has really been brilliant always so quick to reply to an email and help out with what ever was needed no matter how big or small my questions were. The team are very professional and always really lovely, and like I said im just so very greatful to them. I would 100% recomend PS&B.PositiveResponsiveness, Quality, Professionalism

Megan · 23 October 2022

★★★★★ 5/5

Google

The Parsley Son and Basley Estate agent has been nothing but good for me. They have been very quick to respond. Incredibly good communication. They have always tried to help whenever I reported problems. Every one of those problems were completed in a very satisfactory way. The people on the phone are very knowledgeable... They would also contact my Landlord in Portugal whenever I required help. Can't say enough about them really. Fabulous. I want to thank these people : Nichola, Helen, Coral, April and Sarah

David · 23 October 2022

★★★★★ 5/5

Google

I have been living in my current flat since 2013 and have been my property manager at Parsons and Basley since the beginning. I am very happy with their work, I can only say good things. Even before last year's change of ownership, and ever since - whenever I had a problem - they were always polite and helpful. This is true for all employees of the office, old and current. Helen and Nichola are my contacts, they're so lovely people both of them. They respond to my emails or call me back and take action(s) immediately. Just like in my current trouble, Helen - with infinite patience - keeps me informed about every moment she agrees with the owners about the works and repairs to be done. I'm really grateful to her. I must also mention Martin, he helped me a lot in the past and Richard, who contracted with Parsons as a plumber. Richard had taken on the role of my rescue angel several times when - mostly on weekends - my old boiler broke down or the roof was leaking or my flat was soaked from the apartment above. He was immediately there and helped. Thank you all for your hard work and I count you in the future. :)

Forgács · 23 October 2022

★★★★★ 5/5

Google

Great agency if you are looking for smooth and fast transaction of your flat/house application. They will always find a best accomodation for you. Always happy and friendly stuff especially Nichola Helen April and Sarah. Highly recommend this agency.

Aga · 23 October 2021

★★★★★ 5/5

Google

PS & B manage the Apartment block we live in.Jo Lock and Sara Guinn are two amazing ladies.You give them a problem or issue they get it sorted straight away.Nothing is too much trouble.They keep us informed and provide updates when needed.They are both a joy to deal with.I don’t know what we would do without them.Thank You Jo and Sara for all your help and hard work.It is very much appreciated.

Sandra · 8 February 2025

★★★★★ 1/5

Google

If you are considering using this company I’d seriously rethink it . Overcharging for maintenance, when it’s not done , never answer phones or emails . Generally rude staff , just not convinced they know what they are doing . Will never use them again.

Caroline · 19 November 2024

★★★★★ 5/5

Google

From the viewing with Emma, to the handling of the move in with Coral, and every question I have asked since to Nichola and Helen, these ladies take out a lot of the stress out of moving! Approachable, friendly, helpful team and they respond quickly to any queries too! Thank you!

Katie · 25 July 2024

★★★★★ 5/5

Google

I would like to thank specially Sarah, Helen, Nicola, Emma and Coral for helping me to find out my first rental home in UK. As i am an overseas customer i was having so many doubts. Thank you team for answering my each queries patiently. Thank you so much for your caring approach. Highly recommending the team. Best of luck for future endeavours. 😀

Preethy · 23 October 2023

★★★★★ 5/5

Google

We rented our flat almost 2 months ago. It was a bit difficult for us to find a good flat because we are from Ukraine. But everybody here was so kind and attentive to us, help us to rent asap. I do recommend this agency and it was grate first experience for us. Thanks a lot to Helen, Nichola, Sarah, Coral and Lily❤️

Daria · 23 October 2023

★★★★★ 5/5

Google

Sarah, Coral, Emma, Nichola and Helen were brilliant from start to finish. Thankyou!

Emily · 23 October 2023

★★★★★ 5/5

Google

Our experience with PSandB in Bognor Regis was excellent, Lily, Carol, Helen, Nichola and Sarah we're amazing to help us to find the right property.

Kokullan · 23 October 2022

★★★★★ 5/5

Google

Coral, Emma, Nichola and Helen.have been so helpful, moved in record time, all checks were done quickly and the whole process was pain free, any time I email I get a response very quickly, very happy in my new flat thanks to the team at PS&B 10/10

Matt · 25 July 2024

★★★★★ 5/5

Google

PS&B have managed the letting of my cottage in Bognor Regis since 2017. As I live in Hertfordshire I cannot manage the property myself so I've been really impressed by their service in placing our tenants, managing them, attending to repairs, and ensuring rent is paid on time. I've especially been pleased that they really do undertake regular inspections to ensure the tenants are looking after the property (many agents claim to do this but don't bother). I get regular contact from Nichola Swan sorting out any problems and others in the team when she's on leave. They've always been ahead of the game in ensuring the property conforms when legislation changes with timely advise emails to keep me informed I'd readily recommend their letting services to other landlords in Wset Sussex Phil BaughenPositiveResponsiveness, Quality, Professionalism, Value

Phil · 23 October 2021

★★★★★ 5/5

Google

Cannot recommend PS&B enough. Our exchanges with them are always positive, professional, helpful and sympathetic, from our initial viewings to current correspondence with Nichola. It is so lovely to have Nichola to talk through things with and ask questions. She is always professional and responsive and we really feel.that she does her best 100% of the time. Everyone at PS&B are lovely and so quick to try and help you. We have had terrible experiences In the past but PS&B have restored our faith in estate agents, so THANK YOU!!!!PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 23 October 2021