Trusted Agent profile

King & Chasemore Bognor Regis Sales reviews

3.7

★★★★★ Good

128 reviews across 3 platforms

18 Station Road, Bognor Regis, PO21 1QE, Arun PO21 1QE

King & Chasemore's Arun office at 18 Station Road is rated 3.7 out of 5 across 128 reviews on three platforms, including 73 Google reviews rated 4.7. The 37 Facebook and 18 Trustpilot counts are for the whole business. Checked 9 October 2026.

Google logo

4.7 / 5

73

Reviews on Google

This office

Facebook logo

2.7 / 5

37

Reviews on Facebook

Business-wide

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Arun office, from every platform, shown as written. First names only.

5/5

Google

First time moving home, chané was so insightful and knowledgeable. She was reassuring especially for first time moving nerves. Thank you for helping our move!

Sarah · 16 June 2025

Agent replied · 8 October 2025

Thank you for your glowing 5* review Sarah. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

5-Star Review for Chané at King & Chasemore We cannot recommend Chané highly enough for her incredible support during our …

Megan · 17 July 2025

Agent replied · 8 October 2025

Thank you so much for your glowing 5-star review, we are delighted to hear that Chané provided you with exceptional support during your rental property search. We take pride in our agents' knowledge and dedication to our clients' needs, and … More

1/5

Google

Normally I review only very disappointing experiences and unfortunately, I found this, being one of those. So, couple of weeks ago I called this agency as I was interested in a flat in Bognor Regis and I wanted to know more and possibly see it.. Not even the time for any questions I’ve been passed to their mortgage advisor to have being asked a considerable amount of personal and financial information. I was so surprised by all this rushing that I begun to be worried about my personal data, so I sent a further email to this “advisor” to make clear I did not authorise any check on my credit history, in order to maintain my credit rate regardless whether or not a credit check was actually carried out - As a first time buyer and new to this I didn’t know at which stage these checks are carried out - and however, this is not the point. It should be noted that few days later I was in contact with another very popular firm for another flat I was interested in, they kindly gave me all the information I needed about the flat, and ONLY AFTER, they proposed me, to speak with their mortgage advisor in order to see if I was eligible to get a mortgage. Not even 24 hour later they get back to me taking the time to explain that as my payslips, unfortunately, have some furlough periods in between I wasn’t eligible for a mortgage this time, but that they would have been very happy to review my application in “better times” (no furlough on payslips) etc. Ohh.. and no need to say that the first estate agent (the mortgage advisor) did not even bother to replay my email regarding my concerns so, as I assume they don't read emails, I though to express here my disappointing experience. Of course, now I know what service to look at and trust when “better times” will come or who to recommend as I will be sure I will deal with people who CARE to give all the information I need and addressing any concerns.

Christian · 24 October 2021

Agent replied · 23 October 2024

Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk

1/5

Facebook

Abhorrent behaviour from this company. After me and my partner put our details forward for a flat! All relevant information had been taken and passed to the landlord. We then received a call to ask if we were a couple or just friends… once it reached the landlord we are a couple, we were rejected. MJ are adamant it was based on the financial situation, of which they had ALL information already. I am unsure why a separate call was made regarding our sleeping arrangements during the decision process. The complaint I raised had been brushed off as a misunderstanding on my part. It seems their “traditional values” include some pretty dated views too.

Lee · 1 July 2021

Agent replied · 22 February 2025

Narrow minded company, what you have done is discriminatory and is most definitely illegal should be shut down with views like that in 2021

5/5

Google

The whole team were very friendly and professional throughout the viewings and the purchase.they answered all my questions and if they didn’t have an answer they were quick to find out.The purchase had a few problems along the way but the team kept in contact and we got there in the end.thanks

Stephen · 28 December 2023

Agent replied · 23 October 2024

Hi Stephen! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.

5/5

Google

The service provided by Nikki & Ed, in the purchase of our new home, was second to none. Their prompt and efficient handling of any issue that arose was excellent, as was their communication with us at all times throughout the purchase process. Their overall approach and skills in dealing with both people and problems are excellent, and they cannot be recommended highly enough.

Clive · 24 October 2022

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Wasn't very happy with the service received at all. Enquired to view a property in Felpham which was going fine and had a been booked. This was on a Tuesday. I asked work to leave early also. The day of our viewing, Thursday, I realised I hadn't received a confirmation email so I rung and asked if it was still okay to view. They confirmed that they hadn't actually checked to make sure the viewing was okay and would ring me back asap. Got a call back within minutes and they confirmed they is heating works going in so we were unable to view but would let me know on Saturday what days we'd be able to rearrange it to. Saturday come - hadn't heard anything. Monday - nothing, Tuesday - nothing. I had heard the lettings department wasn't great and they'd lived up to my low expectations. I won't be enquiring to view a flat with them again.

Ellie · 25 October 2018

Agent replied · 23 October 2024

Hello Ellie I am sorry to see this. Please be assured that all feedback is taken extremely seriously and we thank you for bringing this to our attention. In order to look into your concerns further, could you please send more details to customercare@countrywide.co.uk. Kind regards, Chris

5/5

Google

A big thank you to Dean Bowden mortgage consultant. From seeing Dean to mortgage offer 8 days. From completing the mortgage paperwork to exchange of contracts 3 weeks. Thanks Dean!!!

Edward · 25 October 2019

Agent replied · 23 October 2024

Thank you Edward for recognising Dean with your 5* review! Kind regards, Scott

5/5

Google

The staff at King and Chasemore have dealt with a straight forward sale of a property on my behalf quite adequately.

Peter · 16 March 2025

Agent replied · 10 April 2025

Thank you for your glowing 5* review Peter. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

We had a disappointing experience with…

We had a disappointing experience with the way our application was handled by Amelia.

Selin · 30 March 2026

5/5

Trustpilot

Great experience and instant response!!

I recently had the pleasure of working with Victoria C. (and someone else who I can't remember) for a property valuation, and I must say, the teams service exceeded all expectations. From the moment we began the process, Victoria demonstrated exceptional professionalism, attention to detail, and an impressive depth of knowledge about the property market.

ADeen · 26 January 2025

5/5

Google

Great experience with King and Chasemore. They were really helpful, nothing was too much trouble, and the staff are very friendly. I would definitely use them again.

Bryony · 29 November 2024

Agent replied · 29 December 2024

Thank you for your thoughtful 5* review Bryony! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

firstly i have to appreciate Chane Chauldwell for her excellent, friendly yet professional service.the communication was very excellent from the viewing to the completion of the transaction.

Jude · 11 November 2024

Agent replied · 29 December 2024

Thank you for leaving us your superb 5* review Jude. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

1/5

Facebook

Could you explain why you do not carry out similar financial checks on your landlords to those carried out on your tenants? Not only allowing a vulnerable woman to pay 6 months rent in advance but to offer to renew a tenancy early to discover the landlord is on the verge of having the property repossessed very likely leaving her homeless is unbelievably irresponsible and uncaring from a large, established business. Very poor show!

Lesley · 2 April 2019

Agent replied · 22 February 2025

Dear Lesley, we’re very sorry to read the issues you’ve experienced. We take our responsibility to ensure the suitability of both our landlords and tenants seriously. We’re really sensitive to all our tenants to ensure they have safe, secure and compliant accommodation, however on searching our database we can’t seem to find you registered as one of our tenants. Please contact Alan from our Worthing office on 01903 215631 who will be happy to help with any concerns you or a family member have. Many thanks.

5/5

Google

The whole team are very professional and can answer any questions you may have. As a first time buyer, they offered full support throughout the entire process. Will certainly be going back to them in the future

Brad · 27 March 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review Brad Smith. Kind regards Lucy, Customer Relations.

1/5

Trustpilot

Cowboy outfit

Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor)

Toby · 4 July 2023

5/5

Google

Nikki and Ed were 1st class in the purchase of our new home. Their communication was excellent during this transition period and were always helpful with our requests. They really pushed the boat out when time was of the essence, especially Ed for driving around Hampshire to get the paperwork sorted. Thank you both

Nick · 24 October 2022

Agent replied · 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Never Again

Absolutely unprofessional services (from a homeowner point of view). Lack of responding to messages (some of which were urgent in my opinion), vague communication with answering questions, and money being taken before things are even completed. This company was great 25 yrs ago but things have definitely changed. Such a shame that they are able to get away with such criminal behavior.

L · 10 June 2024

5/5

Facebook

George was fantastic! He helped me get a place for my parents and made sure everything ran smoothly. A few problems along the way but he was able to sort everything out for me and in the end get my parents the best place possible. I highly recommend George and his fantastic team.

Katie · 9 December 2017

5/5

Google

Excellent transaction, very professional service from viewing to completion. Charlotte and Nicky both were very helpful and attention to detail. Highly recommended 👍 …

Kamlesh · 25 July 2024

Agent replied · 23 October 2024

Many thanks for the great recommendation, 5* review and your kind words Kamlesh. Best wishes, Lucy, Customer Relations.

1/5

Facebook

any estate agent with decent values would tell a homophobic landlord they don’t want to let his house. Disgusting in 2021 you would even think it acceptable to question two men about their relationship. Furthermore, simply employing LGBTQ+ staff and claiming that you cannot be homophobic because you do is also not acceptable either

Peter · 1 July 2021

Agent replied · 22 February 2025

That’s terrible! Can you report it to anyone?

5/5

Facebook

Fantastic estate agents would highly recommend them especially Gary Evens a very professional team.

Vicky · 14 October 2018

Agent replied · 22 February 2025

Thank you Vicky

5/5

Google

I would highly recommend engaging the services of King and Chasemore, Bognor Regis. I received first-class support, advice in finding a suitable tenant, arranging professional marketing material, setting up viewings and drawing up contracts.

Stuart · 24 March 2025

1/5

Facebook

Hi, we would like to rent a flat for two please. “Sure, just a few questions, are you able to afford it?” Yes. “Great, do you both work?” Yup, full time! “Fantastic, are you a homosexual?” Why yes, I am, and proud! “Oh…. Wrong answer, some of our landlords have strict no homosexuals, sorry, hands are tied, end of story” It plays out like something from a comedy but it’s far from funny. The fact you have made made amazing people feel like they are nothing AND in pride month! IF you have a landlord on your books who is homophobic you really should strike them off and offer to facilitate a move FEE FREE for the disgusting way you have handled this debacle! You CAN make this better or you can keep burying your heads Kisses xx

Daniel · 1 July 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read King & Chasemore's Google reviews

Questions about King & Chasemore Bognor Regis Sales

How many reviews does King & Chasemore Bognor Regis Sales have?

King & Chasemore's Arun office has 128 reviews across three platforms: 73 on Google, 37 on Facebook (across the whole business), 18 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is King & Chasemore Bognor Regis Sales's rating?

King & Chasemore Bognor Regis Sales is rated 3.7 out of 5 across all 128 reviews, and 4.7 out of 5 on Google from 73 reviews, checked 9 October 2026.

Where is King & Chasemore's Arun office?

King & Chasemore Bognor Regis Sales, 18 Station Road, Bognor Regis, PO21 1QE, Arun PO21 1QE.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.