Trusted Agent profile · Arun
★★★★★
128 reviews across 3 platforms
18 Station Road, Bognor Regis, PO21 1QE, Arun, PO21 1QE
King & Chasemore's office in Arun, at 18 Station Road, is rated 3.7 out of 5 across 128 reviews on three platforms, including 73 Google reviews rated 4.7.
73
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
18
Reviews on Trustpilot
Business-wide
Every review we hold for the Arun office, from every platform, shown as written. First names only.
5/5
GoogleNothing was too much bother for Nikki. We were moving a distance but each time we viewed it was done to our convenience which was much appreciated. I would highly recommend Nikki and her team.
Thank you Jane for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleVery helpful through all the process of us buying our home Harry was very helpful
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe very happy with the service from King and Chasemore! The whole process was quick, clear, and straightforward. Chané, one of their agents, was extremely helpful and guided us through every step, making everything easy and stress-free. Overall, a great experience, highly recommended!
Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our service quick, clear, and stress-free. It was a pleasure working with you, and we hope to have the opportunity to assist you in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a really good experience working with Chané. From the first moment we spoke, she was professional, kind, and always easy to reach. She kept me updated at every step and made the whole process very simple for me. …
Thank you for the wonderful review! We are thrilled to hear about your positive experience working with Chané. She truly goes above and beyond to ensure her clients are satisfied. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAn amazing experience by Chané. She helped us secure our new private rental after many other estate agents wouldn't help us due to previous bad credit.
"Thank you so much for your kind words! It was our pleasure to assist you in securing your new rental. We are committed to providing top-notch service to all of our clients, regardless of past credit history. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleChané was excellent to deal with; couldn't have been more helpful and managed the whole process quickly and efficiently. She followed up all questions quickly and I always felt she was fully in control of the process. Also she was very personable and friendly - would highly recommend.
Thank you for your kind words! We are thrilled to hear about your positive experience with Chané. Our team prides ourselves on providing efficient and personalised service to our customers. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFrom the first day we've met Chanee she was professional and a lovely personality. Easy to talk to, she listened to our needs and made sure to find the best way to communicate between us and the landlord. The whole experience went smoothly …
Thank you so much for your kind words! We are thrilled to hear that Chanee provided such excellent service and made your experience stress-free. We are lucky to have her on our team and we will definitely pass along your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Google⭐⭐⭐⭐⭐ We recently bought our home through King & Chasemore and were really impressed with their service. Rebecca and Nicola provided excellent communication from start to finish, quick responses, clear updates, and always keeping us informed. It made the whole process much less stressful. Would definitely recommend!
Thank you for choosing King & Chasemore for your home purchase! We are thrilled to hear that Rebecca and Nicola provided you with excellent communication and helped make the process less stressful. We truly appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotNot honest
This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.
5/5
GoogleSuperb team , nothing too much bother made the whole experience flow easy. Good communication and professional service throughout
Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience with our team. We strive to provide top-notch communication and professional service to make your experience with us seamless. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotFrom start to finish Iv been so…
From start to finish Iv been so impressed with king & Chasemore. Especially Conor from the saltdean branch.
5/5
GoogleWonderful service from Chané! Great communication that made the whole process run smoothly from start to finish, and really put my mind at ease! Sam
Thank you so much for taking the time to share your experience with Chané! We are thrilled to hear that her communication and service made the process easy and worry-free for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad previously had my property listed with another agent in Bognor , but this was proving to take longer than I had anticipated to find a Tennant. …
Thank you so much for sharing your experience with us! We are thrilled to hear that our team was able to find you a tenant quickly and keep you updated throughout the process. We are also grateful for your trust in our management services … More
5/5
GoogleI am very pleased with the servicr l have received whilst in the process of selling my property. Nicola, Rebecca and Harry have been extremely helpful and efficient.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
5/5
GoogleGreat service and team! Nikki, Harry and Rebecca have all been a great help! Would highly recommend
Thank you for your kind words and recommendation! Our team, including Nikki, Harry, and Rebecca, prides ourselves on providing excellent service. We are thrilled to have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotUtter Disappointment
I stopped using King & Chasemore about 10 years ago, my property came up for rent again recently. I gave clear reasons why I stopped using them and they assured me they'd improved greatly, definitely NOT the case, nothing has changed in that time. My experience was impressive while they were chasing me to sign up and completely lacklustre afterwards, I’m completely annoyed with myself for trying them again, I was right in the first place. Complete lack of communication, one market report on the first week, nothing since. I had to chase them for feedback after viewings, said booked viewings that didn’t happen, 3 weeks without so much as a phone call.
5/5
GoogleI would like to express my gratitude to Charlie for all his efforts in securing our recent rental. He was very professional and was true to his word throughout the process, navigating us through the process with enthusiasm and efficiency. Thanks Charlie.PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleAfter moving my mother into a care home, we looked to help sell her house. King and Chasemore were great - looking after and supervising all the viewings, as we were not local. It made the whole process far more manageable.
Thank you for your lovely review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotExtremely poor service and complete lack of professionalism.
An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service.
5/5
GoogleVery professional service would highly recommend Nikki and team, I’ve used them twice now wouldnt go anywhere else
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood service by all at Bognor Regis Branch, we would recommend.
Thank you for choosing to visit our Bognor Regis Branch! We're thrilled to hear that our team provided you with great service. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotWorst service EVER
Worst service EVER, and I am still paying a high price for going with King & Chasemore. I have never known such appalling and unethical service such as this. The practices employed here are off the scale. Over two weeks ago, we served notice on King & Chasemore after we found out they had been lying to us for months about the bottom end of the chain (sellers of flat trying to sell a property with cladding that did not meet the new H&S standards). Even after we found this out and served notice immediately on Monday 7th October (upon the advice of our solicitors), we were met with increased resistance from their staff who refused to accept our notice. it took all week, and we had to contact their area manager to finally get this sorted. However, today, we find that our property is still being marketed on rightmove. We have emailed them to ask this be taken down immediately but are met with radio silence. The sheer spitefulness and unethical business practices of this organisation is appalling. The emotional and pyshical toll this has taken on us cannot be put into words and I am disgusted with King & Chasemore since this is still ongoing, (after the notification period). Do not use these jokers under any circumstances, they have the moral compass of a child rapist.
5/5
GoogleThinking of renting? King & Chasemore Lettings in Bognor Regis is all you need. In my opinion they have a market leading customer service by using the "KIS" approach. Keep It Simple. This approach is great as everything is explained to you upfront and nothing is hidden in "the small print" where you may miss it whilst signing paperwork in the excitement of moving home. The paperwork for example is kept clear and simple so you know exactly what you are signing before you do. The professionalism and knowledge of the staff, Alice Price in particular, is second to none. I have never felt this welcome and valued by a letting agent in the past. Plus points for King & Chasemore is that you only deal with 1 person and you get their direct dial so no need to explain yourself to another agent everytime you need to contact them. The referencing that they need to do was completed within 2 days of submitting the application to themselves. That's a record in my books. I've waited 2 weeks + in the past.
5/5
GoogleMy agent, Chane, was absolutely Fabolous. Knowledgeable, helpful and charming. A seamless, stress-free, and smooth undertaking from the start. highly recommend.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
King & Chasemore's Arun office has 128 reviews across three platforms: 73 on Google, 37 on Facebook (across the whole business), 18 on Trustpilot (across the whole business).
King & Chasemore Bognor Regis Sales is rated 3.7 out of 5 across all 128 reviews, and 4.7 out of 5 on Google from 73 reviews.
King & Chasemore Bognor Regis Sales, 18 Station Road, Bognor Regis, PO21 1QE, Arun, PO21 1QE.
