Every review we hold for the Arun office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding Service from Glyn-Jones Rustington Branch.
I recently had the pleasure of selling my property through Glyn-Jones Estate Agents in Rustington, and I cannot recommend them highly enough. The entire process was incredibly smooth, and my property was sold in no time.
A special thanks must go to Colette, who was absolutely fantastic throughout. Her professionalism, excellent communication, and attention to detail were exceptional. Along with Richard, they both kept me informed every step of the way, providing clear and timely updates. Nothing was ever too much trouble, and both were always available to offer advice and assistance with any queries I had.
The team was exceptionally helpful in every aspect, making what can often be a stressful experience as seamless as possible. If you're looking to buy or sell a property in the area, I would highly recommend Glyn-Jones Rustington without hesitation. Thank you so much for your hard work and dedication!
Ludovit · 28 October 2024
★★★★★ 5/5
GoogleRichard has been a star from start to finish, i must have driven him crazy with my constant emails and calls he always contacted me back with a cheery voice. I thank them enough for all that they have done for us and highly recommend them. Colin and Sandra Sayers
Sandra · 25 October 2023
★★★★★ 5/5
GoogleHaving just sold a property in Rustington with Glyn Jones I cannot recommend them highly enough. A very responsive, courteous and professional service. Victoria went the extra mile to keep me informed through the whole process as I was having to deal with the sale remotely. She was a friendly voice on the phone who kept everything running smoothly. Thank you Victoria and the rest of the team!PositiveResponsiveness, Professionalism
Sue · 25 October 2021
★★★★★ 5/5
GoogleGraham Buck was acting on behalf of the sellers, but as the buyers Graham couldn't have done more to help and explain.
His communication was excellent and always eager to help. This was our first time moving and I couldn't have asked for more from Graham
Thanks again
Andy · 25 October 2023
★★★★★ 5/5
GoogleMust say highly recommend Gyln Jones, all the team especially Graham Buck. It has been very stressful along the way, with chain was nearly breaking, but Graham was on it all the way, doing the chasing with Solictior’s, contacting other estate agents keeping me up to date, with emails or phone calls.
This is second time I’ve used them would defiantly use them again.PositiveResponsiveness, Quality, Professionalism, Value
Maureen · 25 October 2021
★★★★★ 5/5
GoogleJust wanted to say a MASSIVE thank you to Graham Buck who gave us a first class professional service over a year long painful house move. He was always there to talk too and he would make you feel reassured by the end of our phone calls. Working well into the evening and even on his days off. Could not recommend Glynn Jones specifically Graham enough.PositiveProfessionalism
Natasha · 25 October 2021
★★★★★ 5/5
GoogleVery helpfull all the way through the selling process. Richard was particularly on the ball and professional which we appreciated at this sad time.
Thank you again
Alexa · 23 October 2024
★★★★★ 1/5
GoogleHad no idea how to deal with a landlord who would not fullfil his responsibilities. I did warn Glyn Jones that this landlord feels he can just turn up unannounced when ever he likes which it clearly stated in the tenancy agreement 24 hours notice. We were still made to feel like we were in the wrong. So much so the only way Glyn Jones and the landlord could deal with this situation was to give us notice and lie about a reason why the landlord needed the house back and what do you know within a week of us leaving the house was again up for rent. Very poor managing skills, unfortunate that you took the side of a poor excuse of a landlord rather then supporting your customer through a period of having their privacy invaded. We did everything by the book and never missed a single payment during our stay at the property, it went from renting out dream home to living in a nightmare thanks for the lack of support from you. Even one of the directors had the cheek to say (he's an experienced landlord and we've had no problems with him in the past) Is that supposed to excuse his actions? You should really start taking complaints like this more serious rather than sweeping it under the carpet and getting another tennant in as they may go through the same issues we did.
In response to the reply, one of the many occasions the landlord turned up unannounced I emailed in very annoyed and frustrated and did say that perhaps it was a bit strong but this doesn't have any reflection on the situation. Between Glyn Jones and the landlord this situation could have been dealt with in a more professional manor.
We knew that the landlord didn't like the fact that I wasn't putting up with any of his rubbish and I told him directly, we made plans to leave that house 6 months before the end of our agreement & just as expected he gave us notice rather then apologising for his actions which he or and Glyn Jones didn't.
Also, one lat thing, when we collected the keys, on moving in day, that's when we were told the landlord lived next door. Quite a vital part of information missed out I would say. I don't know many people who want to live pretty much next door to their landlords.
Matt · 25 October 2021
Agent replied · 24 October 2024
Dear Matt
Thank you for your review, it is unusual that we receive feedback of a negative nature however when we do we always try to use it constructively with the intention of improving our services where possible.
In this instance, we were somewhat surprised to hear from you at this time as your tenancy, which began in Aug of 2018 actually ended in Aug of 2019. We have checked our records and the issues that you refer to date back to the summer of 2018 and the spring of 2019, our records show that your concerns with the Landlord were dealt with at this time. As you were aware the Landlord lived very close to the property that you rented and was quite ‘hands-on’ with management however we did agree that you are entitled to expect notice for a visit. We spoke with the Landlord highlighting your concerns and you received detailed written correspondence confirming the action we had taken and asking you to let us know if you had any other concerns for the remainder of your tenancy. Whilst we can advise a Landlord of their responsibilities, we feel that we cannot be fully accountable for the actions. We have an email from you on record acknowledging that your reaction was ‘a little strong’ and confirming that the issue was not with us.
The Landlord was an experienced Landlord and we had arranged seven tenancies prior to your own on this property with no similar instances reported. For clarity we confirm that we did not re- let this property on your departure, and we understand that no further tenancies were arranged at the property following your own.
We wish you all the best for the future.
★★★★★ 4/5
GoogleThe sale of my bungalow took eight months to complete and was at times quite frustrating but the pleasant and experienced staff at the Rustington Glyn-Jones office made it bearable. Marketing seemed to be a strong point: they took aerial photos to show how close I was to the beach and this generated a lot of interest. My one disappointment was that communication seemed to be a weakness. I would have appreciated regular updates, maybe weekly or bi-weekly, about what was going on, even if nothing was! This did not happen and I often felt in the dark about the progress of the sale. Apart from that, I would definitely recommend Glyn-Jones for their professionalism and genuinely caring attitude.
Iris · 26 June 2024
★★★★★ 5/5
GoogleWe have rented two properties now with Glyn-Jones and we honestly cannot fault them. Any problems were quickly and efficiently dealt with. All of the team at the Rustington branch are so lovely and approachable. A special thanks to Donna and Jade (and if course Max
who has now left) for all your help over the past year. I would not think twice about recommending your company to others.
Sarah · 26 October 2019
★★★★★ 5/5
GoogleGlyn-Jones gave my brother and I excellent service during the sale of our property. Helen, a sales negotiator, kept in constant contact during a prolonged sale process and her contribution was vital in getting the sale over the line. Highly recommended.
Mark · 11 October 2025
★★★★★ 5/5
GoogleOur experience with Graham and his team has been excellent, very helpful and promptly dealt with our queries when we were buying our property. A pleasure to deal with.
Patrick · 26 June 2024
★★★★★ 5/5
GoogleI can personally highly recommend Glynn Jones Letting Agents and Estate Agents. The staff are very helpful, knowledgeable and professional. All processes with them for renting or buying are prompt and professional. Anything I have queried or needed doing is sorted out quickly and effortlessly.
I will continue to recommend them and use them. Max and Jade are superb!
Thanks to all the staff too.
Caz · 25 October 2020
★★★★★ 5/5
GoogleAll the staff at Glyn-Jones worked tirelessly to ensure my sale (& associated purchase through another agent) went through.
It was a rocky ride at times, (not their fault), but their knowledge, professionalism, perseverance & absolute commitment were exemplary. They ensured I was at all times informed, advised me flawlessly and put my mind at rest, whilst they scurried away, working all hours it seemed.
I thoroughly recommend Glyn-Jones.
Gareth · 22 October 2024
★★★★★ 5/5
GoogleMyself and my husband are just about to rent a flat through Glyn Jones in Rustington. We have been dealing with Max who has been brilliant !!
He guided us through the process with care and speed and would definitely reccomend Glyn Jones to anyone.
We had quite a lot to sort out and Max was with us every step of the way.
10 out of 10
Sarah · 26 October 2019
★★★★★ 5/5
GoogleWe would highly recommend Glyn Jones! Not only did they sell our house but we also bought a house through the agency. The level of care and understanding we got through the whole process was above and beyond. We would especially like to thank Collette, Graham and Victoria. Even on moving day they were there to give us peace of mind. Can't thank all of you enough!
Gemma · 26 October 2019
★★★★★ 5/5
GoogleHad my late mums flat up for sale with Glyn-Jones. We were dealt with very friendly and professional by all the staff , especially by Graham who sold me my bungalows many years ago.
Would recommend these guy's.
Colin · 20 October 2025
★★★★★ 5/5
FacebookWe have been thoroughly impressed with the service we received from Graham and the team at Glyn-Jones. House buying is a stressful process, especially through a pandemic and with the deadlines for stamp duty holiday looming! However, we have been expertly guided through each stage and we would not move again without going through Graham and Glyn-Jones. Would 100% recommend.
Es · 29 June 2021
★★★★★ 5/5
GoogleThe team at Glynn Jones were very supportive and friendly. We have to say a special thank you to collette as she was amazing to us and kept us up to date the whole way through our house sale and purchasing our new home. I couldn't recommend Glynn Jones enough. 5 star review well deserved!PositiveResponsiveness, Quality, Professionalism, Value
Ann · 25 October 2021
★★★★★ 5/5
GoogleWe have been thoroughly impressed with the service we received from Graham and the team at Glyn-Jones. House buying is a stressful process, particularly during this pandemic and stamp duty holiday deadlines, but we have been expertly guided through each stage and we would not move again without going through Graham and Glyn-Jones. Would 100% recommend.PositiveResponsiveness, Quality, Professionalism
Sarah · 25 October 2021
★★★★★ 5/5
GoogleI am delighted to have relocated to Rustington recently & very pleased with the service I received from the team at Glyn Jones. Throughout the process, with its ups and downs, they were communicative and gave sound advice. Moving from a different area of the country , I really appreciated Helen's ability to show my family and myself around the property I was hoping to buy on different occasions, sometimes at short notice. When the sale of my house was delayed I felt they did what they could to keep up the momentum. I can certainly recommend them highly !
Christine · 27 February 2024
★★★★★ 5/5
GoogleRichard and the whole team at Glyn-Jones were exemplary in every way. From the second we put our property on the market we knew we were in safe hands. We had our fair share of challenges including our first sale falling through, but they never failed us once. Richard, in particular, is an exceptional estate agent; he is knowledgable, approachable and professional. We all know how stressful it is to buy or sell a property, so a reliable and honest agent is worth it's weight in gold. I would advise anyone to use Glyn-Jones. Mel
Mel · 28 January 2024
★★★★★ 5/5
GoogleExperienced a very calm and reassuring attitude to selling a property. Many thanks to Graham and Elise, who were excellent to deal with - very friendly, efficient and always available to speak to. Would highly recommend.
Russell · 25 October 2023
★★★★★ 5/5
FacebookAaron Baker was the agent who handled the sale of our home in Worthing and we couldn’t be happier with the service we received. He was friendly, professional and really helped keep us in the loop when there were problems with the various solicitors. Our move would have been so much more stressful if it hadn’t been for Aaron. Thank you. The Austins.
Michelle · 17 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
