Fox & Sons Bognor Regis reviews in Arun

★★★★★ 5/5

Trustpilot

Steve delivers on his promises

Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!

Shaun · 18 June 2021

★★★★★ 5/5

Trustpilot

Helpful and proactive!

As a Conveyancer I have found Fox and Sons to be extremely helpful and useful through the transactions I have worked with them on. In particular Thomas Barrett has been fantastic to deal with.

John · 11 November 2020

★★★★★ 1/5

Trustpilot

Fox & Sons Hastings..

Fox & Sons Hastings... clownsWhere to start with these clowns. Appointed them to sell building land. They took photos of someone else's land that was no where near the property and I had to correct them before they published. In the odd 6-7 months they were marketing, they got a sale, but I barely received any updates unless I phoned them. They never responded to any emails and told me they never received them when I challenged them... ok then, even though I copied three of them every time.When I phoned it went to answer machine sometimes and nobody ever called back or if someone did answer, they would tell me they'd pass on a message, but still never called back. We had a sale at this point, but the builder was messing about. I decided to write a final demand email, so looked on line for the managers email address and low and behold... I've been emailing him all along, Daniel Cotterill. He's a partner and if he cannot be bothered to respond, what chance do you have. I phoned again for the last time before removing them and he answered the phone (caught him) and told him he had two weeks to get the contracts exchanged or they were getting kicked off.Two weeks passed and nothing, so I phoned them again the day before and spoke to someone else, left a message, but still no response/call back. They were dropped three days ago and I sent a scathing email to Fox and Sons Hastings, their head office, backers and IT team. No response, there's a surprise. Don't do it. Do not use these chancers at any cost. They will try to pull you in on an overpriced deal just to get you on the books. Pay more for a better service elsewhere, which to be honest will be everywhere else.Daniel Cotterill... you and your team are a discrace to the industry. How Fox & Sons Hastings are still trading is beyond me and I would put money on this sloppy outfit being out of business within 2 years.

Mark · 17 April 2021

★★★★★ 2/5

Trustpilot

Not even a congratulations or enjoy your new home.

I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.

Petrina · 3 March 2021

★★★★★ 1/5

Trustpilot

After our experience with this company…

After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.

PHILLIP · 23 January 2021

★★★★★ 5/5

Google

Taila has looked after my properties for nearly a year now, could not ask for a better agent to manage my properties! Definitely recommend!

Retail · 24 October 2023

★★★★★ 5/5

Trustpilot

We have recently completed on our house…

What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.

Han · 13 November 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

Avoid these in Hayward’s Heath. Plenty others that are much better. We received a number of calls promising the world, they did not deliver and they couldn’t even be bothered to keep us updated on our property. We had to chase a number of times to get our property on right move, they were not interested in communicating with us, felt as though they stop trying once we signed up. Regretted it immediately! Sent a complaint in and they refused to refund our cash back for the photographs they made us pay upfront for. Avoid.

Lucia · 28 October 2020

★★★★★ 1/5

Google

DO NOT GIVE THIS COMPANY YOUR NUMBER!!!!! They call constantly, I thought I’d blocked them but they’ve found another number to call me from, I’ve told them countless times over the last year we’ve found a house and have asked to be removed from their call list but they just ignore this. Totally put off using them, would never buy or sell a house through them, they’re a completely useless company with very weak sales staff who knew nothing about the properties they were taking us to and can’t follow simple instructions. AVOID!

Emily · 24 October 2020

★★★★★ 1/5

Google

Atrocious would be an understatement, I would avoid this agent at any cost! My partner and I as first time buyers thought the experience of our first property search would be a good one. But with Fox and Sons I couldn't be more wrong, from my initial phone call with Kerri who was very uninterested in my enquiry and not able to answer some basic questions that other agents did easily. I endured the painful phone call to arrange a booking and due to their sheer unprofessional they failed to even turn up for the appointment!!! No call to apologise may I add! If you would like to deal with a company who have any form of customer service Fox and Sons Bognor are not the one! If I could put no stars I would.

Sam · 24 October 2020

★★★★★ 1/5

Google

A friend of mine moved into one of their rental properties and she was promised it would be cleaned and redecorated but upon moving in however come move in day none of these had been done - to top it off the previous tenant had a dog to which my friend was allergic so we had to pay for a professional clean to be undertaken. Along with these issues there were plug sockets that were not fixed back to the wall - clear safety hazard and Fox and Sons had knowledge of my friend having young children. When speaking to the landlord, she had been charged for both the works to be completed as well! Would advise revisiting properties before moving in if works are promised, to ensure they are completed, if your unable to avoid this agent completely.

Jay · 24 October 2020

★★★★★ 5/5

Google

We went to Fox & Sons for our mortgage and our mortgage adviser was Massimo Jones . We are extremely pleased with the level of service we have received. Massimo explained everything to us every step of the way and we never once felt under pressure to make a decision. He answered all of our questions quickly and kept us well informed of progress. Massimo dealt with things in a very friendly and professional manner and we would recommend him to anyone. Thank you for all your help.

Suzy · 24 October 2020

★★★★★ 4/5

Google

Fox and Sons are loveley people who are very friendly and easy to work with

Peter · 26 April 2024

★★★★★ 1/5

Trustpilot

Rude, Unprofessional, Untruthful

I asked to view a property. The agent was over 10 mins late. We asked numerous questions, both verbally and in writing. I didn't receive any acknowledgement of the email or any reply. I asked again in writing. Received a response - the majority of the answers bore no resemblance to the truth. I challenged them. They blamed the Vendor. I asked to see the property again, the same agent was 10 minutes late. We asked to walk around the property (without him on our heels the whole time) - he replied 'what can you have to say that you can't say in front of me?' We put in an offer. No response. No acknowledgement. Nothing for three days. We put in another offer. Complete silence. Telephoned and asked to speak the Branch Manager. I was told he would ring me back shortly. Zero response.

Sandra · 8 October 2020

★★★★★ 1/5

Trustpilot

This agent is absolutely useless.

This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.

Tom · 24 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend this agent Tom and…

Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.

Alan · 7 May 2021

★★★★★ 1/5

Trustpilot

This has to be the worst company ever

This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !

Mr · 21 May 2020

★★★★★ 5/5

Google

We used thier mortgage advisor Massimo Jones, who was very professional and helpful. He guided us through the right channels and that helped us to get our job done quickly. The you Massimo.PositiveQuality, Professionalism

Tiaz · 24 October 2022

★★★★★ 1/5

Trustpilot

Shameful customer service and poor performance to match

A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.

Stephen · 30 January 2020

★★★★★ 5/5

Trustpilot

Awesome Day

Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.

Judith · 18 August 2024

★★★★★ 1/5

Trustpilot

Highly NOT recommended

Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!

Ms · 20 November 2019

★★★★★ 1/5

Trustpilot

Harassment, and I would not trust this agent

One request for a viewing, months of cold phone calls, emails and unwanted communications from this harassing agent.

Tom · 21 May 2025

★★★★★ 5/5

Google

Thank you to Kerry, Sarah and the rest of the team. Very professional and hard working ! Would definitely recommend. A great service !!

Jade · 24 October 2021

★★★★★ 1/5

Trustpilot

To be honest one star is too many

To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons

Kev · 13 September 2019