Every review we hold for the Arnold office, from every platform, shown as written. First names only.
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5/5
GoogleFantastic estate agents, I have had a great experience with Paul, Faijul, Ryan and the team. All very professional, helpful, knowledgeable and personable. I have purchased and sold properties with Leaders, the team deal with enquiries quickly and are honest with responses. Updates are continuous without having to chase. Would highly recommend.PositiveResponsiveness
Katie Β· 27 August 2023
Agent replied
Dear Katie Wade,
Thank you for the great review of our Leaders Estate Agents Nottingham team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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5/5
GoogleIn contacting leaders for the first time to enquire about a property to rent, I was greeted and guided through the process by an employee named Alex. Alex was professional, personable, positive and kind. Due to this my experience was very pleasant and I was left feeling optimistic in my pursuit to find an ideal property. With regard to the former I would suggest to anyone in my position to give leaders a call.
Max Β· 1 October 2020
Agent replied
Hi Max Free,
Thank you for the great review of our Leaders Estate Agents Nottingham team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleThe oroperty is nice. Jamiel is helpful and able to provide adequate information.
Kwok Β· 6 April 2026
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5/5
GoogleMy agent Tom Hallam was a great help. Shower us a video tour of the apartment, and was very respondent and Super easy to talk to and gave us the best advice. Also helped me and my partner find our first home without feeling all the new stresses that come with it.Very helpful will definetly be recommending to friends and family.
Kelsey Β· 29 October 2022
Agent replied Β· 29 October 2023
Dear Kelsey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleVERY FRIENDLY AND HELPFUL!!
Hannah Β· 27 September 2026
Agent replied Β· 11 October 2026
Hi Hannah, Thanks for the great review!
All the best, Customer Care Team
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5/5
GoogleCaitlyn and the team have been amazing! Really helpful and very polite and accommodating
Katy Β· 23 March 2026
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5/5
GoogleI got a phone call responding to a enquiry about a property and in turn was given another property to look at, which we then put a holding deposit down on within one day. Very professional, kind, courteous and was very speedy and helpful with any requests. Jamiel was particularly helpful throughout the whole day and consistently kept us informed and was very professional, and answered any of our queries promptly.
Lan Β· 16 March 2021
Agent replied
Hi Lan, it's experiences like yours that really keep us motivated! Thank you for your kind comments about Leaders Nottingham. It was great to hear the team and especially Jamiel were able to provide a professional and courteous service .
Kind regards
Customer Relations Team
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5/5
GoogleKully was friendly helpful, clear about the services. Enjoyed the company of a very convincing guy and we got to like the house. Movinβ in very soon.
Takudzwa Β· 25 November 2024
Agent replied Β· 9 December 2024
Dear Takudzwa Seda
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleJoelle is an amazing agent, has helped me get my applications done for a new property so I can start new with my family. I'm so happy for all her help!
Kirrah Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Kirrah Priest
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleKully was very friendly and helpful during my viewing tour. He assisted with landmarks to use as reference as we are not local to Nottingham.
Yetunde Β· 19 December 2024
Agent replied Β· 26 December 2024
Dear Yetunde Okelola
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI worked closely with Will at Leaders who did a great job of communicating with me regularly and keeping me posted on what was going behind the scenes throughout. I found a room and was all sorted and ready to move in within practically two weeks, the documents side of things was made so easy/stress free for me too. Also shoutout to Gemma who was also so kind and lovely! Thanks guys
Annie Β· 1 September 2020
Agent replied
Hello Annie Thomas
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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5/5
GoogleIn the short time dealing with Tom Hallam and his team so far, he has been super helpful & always respond to my queries very politely. Itβs very difficult to find a property in Nottingham and with his help it becomes much easier. Always well spoken & extremely helpful when needed. Thanks Tom for your lovely support π. β¦
Sasitha Β· 29 October 2022
Agent replied Β· 29 October 2023
Dear Sasitha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleAbsolutely appalling. If you're a landlord I would avoid at all costs.
I have been using their rent collect service for 3 years. They have tried to sneak on additional charges to my statements, not once but twice. They are terrible at finding tenants. They told me they had secured a tenant and on the day she was moving in, told me she didn't pass her referencing, but still strong armed me into letting her move in, 6 months later she couldn't pay rent and had to move out. After that they didn't find me another tenant and left the room empty for 5 months, until I finally decided to take my business elsewhere. Oh and when you do try to leave they squeeze you for all the money they can.
Sienne Β· 21 August 2024
Agent replied Β· 26 August 2024
Good Morning Sienne
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Nottingham and they will be happy to discuss this with you further,
Kind Regards, Customer Care .
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5/5
GoogleI dealt with Luke in regards to a rental property. From start to finish he was very professional and patient with my frustrated property searching! He was happy to explain and answer any questions I had. His communication via phone, message and email was great. Iβm really happy with the service Iβve had from Luke and would recommend using Leaders.PositiveProfessionalism
Gemma Β· 27 August 2022
Agent replied Β· 29 October 2023
Dear Gemma,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleCJ did an amazing job with helping me and my partner to find a house to let. The team was professional, efficient, and exceeded my expectations. I highly recommend him and the Leaders team. CJ was reliable and understanding. He navigated through the experience with professionalism. This created a comfortable atmosphere fostering a great relationship. His personal approach made the entire house enjoyable and made me see from a different perspective. We highly appreciated his dedication to both expertise and genuine human dedication.i highly recommend CJ for anyone seeking a dedicated and effective for a letting agent. Thank you!
Cortz Β· 12 August 2024
Agent replied Β· 26 August 2024
Dear Cortz Joy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleLauren is our point of contact, and we couldn't recommend her and the team highly enough! Lauren is extremely professional, and keeps us updated and been very supportive and always there to answer our queries. She is very polite and conscientious, she has made this experience so much easier. When not available Paul has stepped in and again he is extremely professional, polite and very helpful. We would highly recommend Leaders.
Karen Β· 1 September 2020
Agent replied
Hi Karen Dunlop,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleExcellent customer service. The whole team is amazing. I would like to take this opportunity to thank Faijul Ahamed. He is professional and patient in the whole process. He explains and answers any question I have. Also, he always keep me updated. His communication is great. Iβm happy with the service Iβve had and would recommend using Leaders.
Y Β· 29 October 2022
Agent replied Β· 29 October 2023
Dear Y Wang,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAbbie has been my property manager for around 6 months now and I cannot think of any criticism. Her work ethic is unquestionable, if anyone was to go the extra mile it would be Abbie. She always gets the job done to the highest of expectations. If there is anyone I can rely on it is Abbie her commitment and attitude is second to none. Thank you as always!
Jordan Β· 9 February 2021
Agent replied
Hi Jordan Gilhooly,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleReally quick and efficient communication, it feels very easy and comfortable to ask for assistance or advice
Poppy Β· 11 June 2026
Agent replied Β· 11 October 2026
Dear Poppy,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleHad the pleasure of having Saoirse Belmour deal with my initial rental query and application. She was personable and very helpful and she made me feel comfortable throughout the process.
The application process is very easy and done via a user friendly app called Goodlord.
Based off my first experience with Leaders, I would use them again.
Devina Β· 11 April 2026
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5/5
GoogleEverything was excellent overall. Sandeep and Jamiel were great and always responsive whenever I had questions.
Mubarak Β· 13 February 2026
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5/5
GoogleCaitlyn & Saoirse have been incredible. We managed to secure an apartment, and we truly couldnβt have done it without them.
Ltz Β· 11 May 2026
Agent replied Β· 11 October 2026
Hi there, thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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1/5
GoogleAbsolutely awful agency, avoid at all costs. From day one, this agency was unprofessional: left me waiting 30 mins for my key, Joelle failed to mention the NDO had a monthly fee, and their βall bills includedβ contract turned out to be a βmistakeβ that cost me a large sum Iβm still owed. Ellie conveniently left right when she was supposed to update me on my reimbursement, and Charlie Smith even hinted at ending my tenancy early, effectively trying to kick me out and not own up to their mistake. Dishonest, disorganised, and utterly untrustworthy.
Kamsi Β· 13 September 2025
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5/5
GoogleDontae has been of enormous help in my search of a rental in a completely new area. He has gone out of his way to make everything fall in line for me, he has listened attentively to my needs and specifications on the kind property I need for my family and delivered on this.
Thank you Dontae
Jane Β· 29 October 2022
Agent replied Β· 29 October 2023
Dear Jane,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.