Leaders Arnold reviews

★★★★★ 5/5

Google

Fabulous, first time selling a property and felt a bit nervous about everything, however from the valuation through to the selling process and the viewing and keeping me up to date, I couldn’t have been looked after any better, Paul, Lauren and the team at Woodthorpe have been total stars! They have answered every query with kindness and professionalism with a touch of humour thrown in. If you’re thinking of putting your house on the market I think you’d struggle to find anyone better. Thank you 😊

Erica · 9 November 2020

★★★★★ 5/5

Google

From start to finish i have had 1 smooth, quick and hassle free experience. Thankyou Lauren Surgey, you made everything such a pleasent and enjoyable experience , from selecting my new home to signing the paperwork, you have done everything for me and I couldn't be more appreciative of all your help. One very quick, Smooth. Hassle free experience. Thankyou. It was a pleasure using Leaders estate agents and I would highly recommend them.

Tracy · 13 February 2026

★★★★★ 5/5

Google

I recently contacted them in regards to renting a property. I spoke to James who extremely helpful and polite. Even though they didn't what I was looking for but he deserves a 5 star rating.

Ashar · 18 November 2024

★★★★★ 1/5

Google

Had to do 1 star as won't allow 0 worst experience with an estate agents ever. Lack of communication, customer service. No one knows what they are doing. Passed from person to person then they pretend to have no idea what your talking about then that person leaves so we start over. So many have left, that kind of speaks for itself. We stupidly rented a property in 2018 and still to this day its causing us nothing but grief. We got permission to terminate the contract early. Thankfully that's the only good thing that's happened. We have had an ongoing dispute with the landlord due to him claiming for things that we constantly reported while we were there.landlord and Estate agents lacked duty of care the whole time we were there with regards to communication and the non existant reaction to maintenance issues. We have had no apology or explanation as to why this has happened nor will we get one. There were a couple of things we were willing to pay for but now have been massively taken advantage of. We were left 2 weeks without the use of a bath or shower due to it causing a leak through to the ceiling that we reported non stop and we are the ones being charged for it! 2 contractors that were not qualified plumbers eventually came out but the issue was not fixed. After 2/3 weeks a professional plumber was finally sent out to sort the problem and stated that he had been to that house countless times with the same problem but the landlord had no intention of taking the advice on what needed to be done.This landlord also owns a fire safety company yet left us 2 weeks without the key to the patio doors that were a fire escape and also no batteries in the smoke alarms despite leaders signing legal documents saying there was. Again no one cared. We have a child to think about. Inspection and check out reports don't mean anything as we are still being charged for things that the reports state were fine. Also leaders lied on the check out report stating who carried it out and if we were present for it. The manager of the branch also ignored emails so he's as useful as a chocolate fire guard. Will never recommend leaders to anyone. Will never use them again even if they were the last ones on earth! All these other 4/5 star comments must be fake!NegativeResponsiveness, Quality, Professionalism, Value

Laura · 24 October 2020

★★★★★ 5/5

Google

Leaders have been excellent in the marketing and sale of my property. Very quick initial contact and valuation visit. The marketing photos looked great and the turnaround to get the property online before the bank holiday was seriously impressive, I think it was on within one working day! Viewings done on the Saturday and a sale agreed by the following Tuesday. Could not have asked for more. Paul has been fantastic, extremely helpful and on hand to answer any queries. Fingers crossed all goes well. But would highly recommend.

Sarah-Elizabeth · 1 October 2020

★★★★★ 5/5

Google

Our experience with leaders have been as smooth as butter, was so easy to arrange a viewing and clarity of the process was very crystal. Lauren has been very helpful and so sweet with us. Thankyou for wonderful experience.

Rida · 13 October 2025

★★★★★ 5/5

Google

I thought about using one of the online services because they were going to be much cheaper on paper than Leaders. I spoke to Leaders (Meghan Farnell) however and they told me what I would be getting for the extra spend. I thought it might be a bit of the sales patter etc but decided to go with them and am so glad I did. I was under a bit of time pressure to get my flat sold. I engaged them on 2 March 2020. They provided sound advice as to the price I needed to pitch the flat at to generate interest without compromising my position and giving the flat away at an undervalue. Then they put together a bang on advertisement and by 16 March an offer was accepted. Then lockdown put paid to progress but Leaders were really very good at what they do. I dealt with Lauren Bennett and Paul Unwin and have only good things to say about both. They know the local market really well and have contacts with the right people to get viewings of my kind of property going. That was a real plus and something I never would have got with the online services. They are more expensive than the online services but having been through it, i would always use these guys moving forward and pay more to get the job done properly then to try to save a few quid but have potentially endless nightmares through the process. No brainer - use Leaders.

Conor · 2 August 2020

★★★★★ 5/5

Google

Leaders were exceptional in finding me and my partner a property to rent when relocating to Nottingham from the south coast. Both Tom and Jamiel were regularly in contact updating us on applications and any new properties that were available and provided great customer service. Once we chose a property and our application was accepted the process was extremely swift and efficient with a short turn around through the referencing processes. We were supported throughout the whole process by Alex who was extremely knowledgable and again a fantastic customer service. I fully recommend any potential tenants to let a property through Leaders Nottingham.

Daniel · 3 July 2020

★★★★★ 5/5

Google

Liam was absolutely incredible in helping us navigate securing a rental property. Amazing communication throughout and so accommodating with our every request and question. We were put at ease from the outset! Fantastic service, thanks Liam!

Erin · 16 October 2024

★★★★★ 5/5

Google

My agent Theo was amazing. He kept working hard to get me my dream apartment. I am so glad it’s all done and he got his whole team to help me get there in the end. What an amazing job he has done for my family. I am very grateful and will recommend him to my friends and family. Great job Theo. Very pleased with Leaders.

Princess · 29 October 2022

★★★★★ 5/5

Google

Leaders are a fantastic and professional company. Having dealt with Abbie on many occasions, I can honestly say she does a brilliant job. She is always there to speak to and answer any questions which I may have. She is excellent at replying to emails and does this very quickly. Nothing is a problem for Abbie, she gets the job done! She is professional, reliable and most of all friendly. The Leaders company have a fantastic asset here!

Petter · 31 October 2020

★★★★★ 5/5

Google

Working with Kulvinder Landa, has been an absolute pleasure. His communication skills are second to none, he not only listened attentively to my concerns but always made sure to respond promptly and thoroughly to any questions I had. Kulvinder consistently went above and beyond, exceeding my expectations at every step to ensure the entire letting process was seamless and stress free. His professionalism, dedication, and attention to detail truly set him apart. I couldn’t be happier with the service provided and wouldn’t hesitate to recommend him to anyone looking for a reliable and proactive letting agent. A well deserved 5 stars

Chris · 2 December 2024

★★★★★ 1/5

Google

Poor on every point of contact i have tried with this branch, Strawberry had no knowledge of the property, Connor was rude and another gentleman who did not give his name sounded like I had woke him up. No one even took the time to ask what I was looking for. I am a doctor with my family and really wanted to be close to the local hospital. Looks like Holden & Copley will be my agent of choice

Anita · 3 July 2020

★★★★★ 1/5

Google

Mis-sold a zero deposit. Let a GSC expire. The landlord dropped them and they STILL refuse to take accountability! Avoid!

Matt · 11 July 2026

★★★★★ 5/5

Google

I rang Leaders and spoke to Tom who was extremely helpful and proactive, he managed to get me in for a viewing an hour later. He helped me fill out an application on the spot. Definitely the easiest and quickest letting agency i’ve dealt with. Thank you for your help, can’t recommend him enough.

Annabel · 29 September 2023

★★★★★ 1/5

Google

Leaders, Where do I begin? 2 years ago I instructed my property with a lovely lady called Lindsay ( I hope I got the spelling right!) the office was full of amazing people, Jacob, Michelle, Emma! Everything was impeccable! My property was well looked after! Things were always done on time and efficiently, However just recently the branch has gone DOWNHILL It is my opinion that staff are being forced out by new members off staff - Connor, Ashley, Ali, It is to my greatest disappointment to hear that Michelle - who held the branch together, has been forced out. Needless to say I will be taking my properties from Leaders and taking them to her as I can only rely on her for a great service, I do not need unnecessary calls from the new “lettings manager” if ever it were a title!! Informing me of his new job title! With 4 missed calls I thought something was wrong. I will be in the office once I am back in the country and demanding the keys for my properties back with immediate effects. Regional lettings director Jamie? USELESS. Did not approve my payment to be refunded that was taken 2 weeks ago Leaders has gone downhill incredibly, looking through these google reviews I can see that they are all fake as the accounts only have one review! Never have I left a review on my google account but the “lettings manager” demands them and nothing seems to be done unless it is put on here. Disgusting Do not let Leaders rent out your property - they will put tenants who destroy it in. Do not contact me to remove this review either because that’s what you did to my wife when she left a review. Enjoy faking the rest of your business. Regards TIMOTHY CHRISTIAN.

Timothy · 1 December 2019

★★★★★ 5/5

Google

Booked a viewing quickly and efficiently. Jamal and Caitlyn were very professional, responsive, and helpful throughout the process.

Ray · 23 March 2026

★★★★★ 5/5

Google

Rory from Leaders Estate Agents Nottingham has been helping me with my apartment renting .I've secured a rental within a short time due to his prompt support . His communication is prompt and informative . I've also spoken to other staff members there and they are all excellent. I can't rate them highly enough. I will definitely recommend them to anyone looking for a place . A massive thank you to Rory and Owen .

Ibrahim · 16 March 2021

★★★★★ 5/5

Google

I’m a student that was looking for our first property for second year and Jamiel took me through t the whole process and made it simple and quick. Normally I hear that getting a property can be a very long process and confusing for first time renters but the process was smooth , professional and Jamiel was so responsive to the situation. 5 stars

Eleanor · 29 October 2022

★★★★★ 1/5

Google

Miss sold a zero deposit scheme to tenant. They blame tenants for property faults they did not cause. Avoid.

Beth · 11 July 2026

★★★★★ 5/5

Google

Jamiel was really helpful and nice, he answered all my questions.

Xin · 11 May 2026

★★★★★ 1/5

Google

After working in the industry myself for 5 years I have a good understanding of how an estate agency should operate and this is the poorest outfit I have ever come across, at the start of the tenancy they left us without an oven for 35 days and basically just fobbed it off as the landlord and tradesman's fault which in turn cost us an arm and leg in food after we had just jumped through hoops to pay 6 months rent upfront to secure the flat, we then had an awful leak at Christmas which was still not fixed in the middle of March (this is a health risk as well as a nightmare to live with, the whole hallway was soaked). Then the boiler exploded on the 18th of April while I was visiting home, the agents failed to notify me that this had happened even though they knew and I only discovered this when i returned 2 days later to the whole flat flooded, the agents also lied about calling myself and my flatmate we even sent them our call logs and they just fobbed it off... i honestly cant even put into words how unprofessional and poor this company has been throughout our tenancy and to top it off they have now tried to charge us £1000 of our deposit to replace a single mid spec carpet for a small mark which was caused accidentally. This is complete betterment. The flat was uninhabitable due to the leak and we were unable to live there for 18 days of which we have not received our rent or any compensation back for, we are both busy people who have tried to be fair and liase with the agents on numerous occasions but trying to speak to them is like talking to a brick wall. I am now going to have to waste more time taking legal action to sort this out due to the agents incompetency to deal with it themselves. After nearly 2 months of waiting for my deposit to be returned mid cost of living crisis the deposit has finally been returned, Liberty Gate or Leaders whatever you are called, you are the single worst agency i have ever dealt with. The fact I have still been robbed of £185 'cleaning charge' when I wasn't even able to live in the flat due to flooding for the final 18 days of the tenancy is absolutely disgusting. The landlord still owes me 18 days rent but this agency have just completed fobbed me off since i moved out as unless there is money involved for them they could not care less. AVOID AT ALL COSTS.

Harry · 13 November 2025

★★★★★ 5/5

Google

Josh was very professional and helpful during my property viewing. He provided clear information, answered all my questions, and made the process smooth and enjoyable. Highly recommend his services!

Mujtaba · 5 December 2024

★★★★★ 1/5

Google

We rented a property through Bulmers who we could not fault at all from start to finish. They we unfortunately taken over by Leaders who I cannot rate as anything but unprofessional. When it came to returning our deposit for the property after we had moved out it took them 2 days short of 8 weeks. This was after several emails, telephone conversations made to them to keep chasing where our deposit was. When we were promised phone calls back nothing ever came of it & no call was ever made to us. The communication on Leaders part was lack, unprofessional & unapologetic. If it wasn’t for myself & my husband keep on at them then we most probably would still be waiting now. I would not recommend Leaders down to their sheer lack of customer service & care. They also had the nerve to say that our Rental Agreement was purely just a ‘guidline’ & not a legally binding document. I am sure that if we had ever missed a rental payment (not that we ever did) their view on our rental agreement may differ! With regard to the rent increase, you failed to send us any documentation through to action this therefore because of fault of your own company it didn’t take effect until the 1st July & we had already given our notice & paid the correct amount owing to you. We did not owe you £50 arrears in rent, your own staff agreed it had been entered incorrectly & so they took this amount off. We have never owed any monies & paid our rent monthly & always on time. I had to call to chase where our forwarding mail was to be told that you had it there at the branch already, again, a courtesy call or quick email would have been appreciated to inform us of this. If I hadn’t have called I’m sure I would have never of known you had our mail there! Just extremely poor customer service & always having to be chased several times to get anywhere.

Hannah · 30 October 2018