Trusted Agent profile · Arnold
★★★★★
1,301 reviews across 1 platform
42 Thackerays Lane,Woodthorpe, Nottingham, Arnold, NG5 4JD
Leaders's office in Arnold, at 42 Thackerays Lane, is rated 4.4 out of 5 across 1,301 reviews on 1 platform, including 1,301 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
GoogleCJ was amazing. He gave us a brilliant service.
Dear Naveen M Abewardhana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDo not rent from these people! What started of as a 5 star review has become the worst experience of renting ever! No heating for nearly a month, water and damp in the main bedroom and all left to the tenant to continually chase. Stay clear...there are many better agents in the city!
Hi Jason, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at your earliest convenience so we are able to investigate this matter further and reach a resolution with you. We hope to hear from you soon. Many thanks, Leaders
5/5
GoogleMark was lovely, made everything really easy.
Hi Amy, many thanks for taking the time to leave a review. We will be sure to pass your kind words onto Mark.
5/5
GoogleGood customer relations with prompt service delivery. Quite articulate.
Dear Olushola Lawrence Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlereally professional. it is convenient and comfortable dealing with them. they will offer you apartments and houses that suits your budget. Tom especially, he is considerate and will listen to you and get you exactly what you want. I am really glad i am dealing with this team.
Hi Ahmed Wagieh, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI'm very satisfied with owen Gough hospitality service and his team.Never let me down. Well done and massive thank you which is very much appreciated. 👏 …
Dear Aaron Kong Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent Customer Service, very friendly and professional people are working at Leaders. Lauren, Paul and Sandra were amazing and very helpful. I highly recommend this estate agency. I had very good experience. Thank you!
5/5
GoogleKully landa He provide us a good service with friendly smile 😀 Nice !!!! …
Dear Chamil Udaranga Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKully took us round properties to show us and he is very good. And friendly.
Dear Barakat Raji Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFound everyone I spoke to at Leaders to be helpful and quick to respond. Their online portal made things really simple to do, and would definitely recommend them.
Dear Stephen Hallam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleLeaders is the worst letting agency I have ever come across. As a student I have rented with many different agencies including student letting agencies previously and Leaders stands out as the most unprofessional and lazy letting agency I have ever come across.
Dear Qasim We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI had a lovely viewing with Josh today he was quite informative and kind. Thank you.
5/5
GoogleMy agent was Luke and I believe we’ve got on really well throughout this process. He made things much more simple for me and my friends especially explaining the financial situations going into second year.
Dear Fatima Jassey, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleShoutout to my guy Kully. Smooth experience and professional.
Good Afternoon, Thank you for the 5 Star Review! We're so glad Kully could make your experience positive, and we hope to work with you again soon. Kind regards, Abby - Customer Care Team
5/5
GoogleA very polite and professional agent (CJ) who went out of his way to show us a number of properties. Always smiling and patient.
Dear Ann Zamorski Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAbsolutely useless , the worst state agent I have seen on my life. They don't return the calls and they don't even bother to do their job.I have been waiting 6 months for a toilet to be fixed and at the end I rang a plumber to do it .
Hi Roberto, we are saddened to read you have had a negative experience with us and our team in Nottingham. We consistently strive to deliver exceptional service to our customers wherever possible and so it’s disappointing for us to hear you did not receive this from us on this occasion. I understand that since receiving this review that Michelle Knight a member of the property management team has reached out to discuss your review with you, during her communication with you she established that there is an outstanding issue with the toilet and offered her apologies for any frustration caused around this. I am aware that the issue with the toilet has been outstanding for some time and was first identified in 2017 so can appreciate why you may be disappointed that this had not been attended to yet. When dealing with repairs we are contracted by the Landlord as managing agent to act under their instruction which means that if any issues are reported to us we relay these onto the Landlord seeking their instruction and authorisation to proceed; when this was first reported we made the Landlord aware but sadly they did not give authorisation for the repair to be undertaken, more recently at the beginning of January we received authorisation from the Landlord for a contractor to attend and quote for works due to this being noted within the property visit report During your discussions with Michelle she relayed to you that a contractor had been instructed to attend and quote for the repairs to the toilet and once this quote has been obtained it will be supplied to the Landlord in the hopes they authorise this. At this moment in time due to your schedule Michelle is awaiting for you to advise a suitable time when an appointment can be arranged for the contractor to attend and quote, I can assure you we are eager to resolve this for you and would ask that you contact Michelle on 01159 264 500 (option 3) or email her at nottingham.pmd@leaders.co.uk to advise when would be a suitable time for you for the contractor to attend which she will attempt to arrange. We appreciate you taking the time to bring this review to our attention, we recognise how important our customers comments are about their experience with us as it is this which allow us the opportunity to evaluate our service and see how we can improve moving forward. As per my comments above I do not believe we have acted incorrectly however we would like to offer our apologies that you felt the service you received from us fell below the high standards expected of Leaders. We hope we are able to resolve the issue with the toilet and improve your experience with us throughout the remainder of the tenancy. Should you wish to discuss this further please contact me on 01344758596. Kind Regards, Leaders
1/5
GoogleTerrible service. Constantly ignoring emails and phone calls. I work in customer service and couldn’t imagine just ignoring a customer hoping they go away.
Dear Jacques Nice, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleKully landa . Very professional, excellent communication skills and quite receptive. I appreciate that.
Dear Eunice Dufie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKully showed us around some accommodations. Was a pleasant experience. Very happy with the apartments 👍 …
Dear Sundeep Velu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt’s CHALLENGING nowadays finding a competent estate agent, who respond promptly, are up to speed 👌 with marketing techniques and who priorities customers 👍 above everything else! I live in California 🔥😆 (stressful times at present!) so expected communication with time change to be lengthy ... however was EXTREMELY satisfied with their form of communication, be it my email, phone or snail mail! I NEVER had to WAIT and feel FRUSTRATED and waste my time having to follow up (yet again - as I do with so many other businesses I deal with!! 😞) not only did they assist me with monotonous paper work, 😐 they gave me the option of a cash 💰 buyer (Auction sale!) or an immediate tenant ... I am very grateful and could not recommend any other real estate agent - Thank you 🙏 to the Team at Leaders!
5/5
GoogleGreat letting agency joelle helped alot with the viewing great 👍 …
Dear Fa2004 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy agent was Luke and he worked very hard to help my find my place, whilst remaining calm despite my specific wants and needs. He was also very friendly and informative. Would highly recommend
Dear Emem Jones, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI spoke with Jamiel and Dontae and they were patient, kind, and professional throughout my house search. I was able to find and secure the house most suited to my needs, with their help.
Dear Chinelo, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJamiel was a brilliant and pleasant estate agent, incredibly helpful and a complete gent whilst showing me around properties. Entire staff are warm, friendly and nice to deal with. couldnt recommend them more.
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Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
