5/5
Really have great experience with Holden Copley. Special like to mention Emma and Steve.they fully cooperate and guide in whole buying process. Thanks Holden Copley
Trusted Agent profile Β· Arnold
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1,872 reviews across 3 platforms
26 High Street, Arnold, NG5 7DZ
HoldenCopley's office in Arnold, at 26 High Street, is rated 4.7 out of 5 across 1,872 reviews on three platforms, including 1,041 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards HoldenCopley won in 2026.
1,041
Reviews on Google
This office
139
Reviews on Facebook
This office
692
Reviews on Trustpilot
This office
Tell us what you need and we'll put you in touch. HoldenCopley Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
Really have great experience with Holden Copley. Special like to mention Emma and Steve.they fully cooperate and guide in whole buying process. Thanks Holden Copley
5/5
Would highly recommend HoldenCopley. The team have been terrific, from the very first phone call, right through to completion they have all been fantastic. A very professional and friendly service and thank you for making our move as smooth as possible.
Hi Wendy. Wow, thank you for taking the time to leave us a great review. We are pleased you were happy with our service!
5/5
Holden Copley were fantastic when selling our house. The ladies in the office are all so lovely and professional, nothing was too much trouble and they kept us updated at every step. Would definitely recommend
1/5
Absolute waste of time
Absolute waste of time. No responses to emails, the guy showing the house never follows up with the (basic) questions we asked at the viewing, then when we call them turns out the house is sold. They didn't work well for neither seller or buyer, as they ignored a bidding buyer. I would not recommend dealing with this broker.
5/5
Professional and very friendly team
Professional and very friendly team. Get things done quickly!
thank you for the review!
5/5
Best Estate agency in Nottingham andβ¦
Best Estate agency in Nottingham and surrounding area
Thank you for the review!
5/5
Kept up to date with letting staff chloe especially extremely helpful.second time using them now would not go anywhere else for sales or letting so proffesioal and approachable
Thank you for taking the time to review your experience, very much appreciated.
5/5
Just exchanged contracts today!! Holden Copley have been fab from start to finish. My house got put on the market very quickly. Professional photographer, fabulous article about my house. All the way through the sale I had very good communication with holden Copley. Always emailed weekly To let me know the progression. Got onto the solicitors when we had problems with them. Overall 10/10 service. Thank you very much ππPositiveResponsiveness, Quality, Professionalism, Value
5/5
I would reccomend holden copley in Arnold with out a doubt, from the very beginning they were proffesional not pushy and highly competitive. They kept us updated at all times and were very approachable with issues or concerns, there were 2 people at the branch that stood out for me lottie and emma they looked after us from start to finish, my move wasent straight forward yet they went the extra mile to help and support us in a very stressfull time..... if your thinking of moving then make holden copley arnold your 1st choice .....
1/5
Awful service unprofessional staff after contacting them Wed 6th to arrange to view a property on Seaton Way Mapperly I was told Friday 7th after 3 then Sat and then Sunday I was sent an email by Ellie and had previously been informed that the vendor was in a chain so not ready to move quickly. I was then informed that the vendor had actually bought a 4 bed house off themselves with cash and that actually she had accepted an offer on Wednesday on her Seaton Way Mapperly property that I had arranged to view. So why waste my time by not informing me an offer had been accepted on Wed 6th ? And why continue to view a property thats accepted an offer. I intend to complain and make enquiries regards all sales that have been made with regards to this property and the one she has bought for cash !
1/5
i found the whole experience of my sale with copley to be quite poor in many areas from over pricing by a large margin and then keep reducing tactics until it as sold" but hey at least this makes sure that they get the job." i had error after error from start to finish in many areas to many to list in the ended up taking an offer well below their valuation as i am sure is the case with many of you out there using this company.. will not be using these again in further developments moving forward..
2/5
Initial visit from first agent was great. I found him very professional and knowledgeable. Great photographer and the photos were great... then my experience changed. Had a different estate agent for every viewing, one was even late, arrived after I had showed the prospective buyers around. They donβt have mobile phones, so you have to go through a switch board to get hold of someone. Most calls get redirected to the Hucknal branch. After voicing my frustration, they tried to rectify the situation and apologised. Who doesnβt have mobile phones in business today? Surely itβs a tool of the trade? Whole process has been very tedious and we donβt feel that we built a relationship with anybody. However, the house is now sold and they also managed to sell our buyers home.....so good commission all round I suppose.
5/5
Just fabulous. House sold in 1 day....the communication was second to none...from the opening stages with Liberty...who always remembered what was happening in the process and didnt have to be prompted...what a friendly and personal experience, to Emma at the final stages who was quick knowledgeable and so efficient. These people are a credit to Holden Copley. I was recommended to this company when I was going to use the online route. So glad that I didnt! Worth every penny. Thank you all
5/5
We have just recently sold a property with the Arnold Branch of Holden Copley and cannot thank them enough, from valuing the house, taking photographs and arranging the video for their website we thought they were first class. We were kept informed on a weekly basis how everything was progressing, we never had to worry about a thing and pleased to say it worked out well. Five stars to everyone in the office, you all deserve our thanks, we will certainly recommend you, and if ever the need arises to use you again we know who to call, thank you.
5/5
Buying first family home!
Holden Copley have so far made the experience of buying our first home together as straight forward as possible, and have been very helpful in providing information and keeping up updated!
5/5
I have a rental property that Holdenβ¦
I have a rental property that Holden Copley manage for me and I have been very satisfied with the service that they provide. Lexy Joseph and everyone else I have dealt with at the Arnold office have always been very polite and professional dealing with matters that have arisen, I would happily recommend them to others.Robert kirk.
5/5
Excellent service throughout theβ¦
Excellent service throughout the process and the staff have been very helpful and efficient.
Thank you Jay :)
5/5
Chloe was extremely helpful
Chloe was extremely helpful, professional and friendly. Thoroughly recommend.
5/5
Holden & Copley have been great. Through a particularly difficult sale they kept me updated and made the process as painless as possible. Couldn't be more grateful for the support offered.
Hi Lauren, that is great to hear! Thank you so much
4/5
Have been with Holden Copley for almost 10 years as a tenant. Definitely the best letting Agency we have experienced. Great team. Quick response to maintenance issues. Friendly staff
Thank you Gemma!
5/5
We were very impressed by the service provided by Holden Copley and in particular Cheryl who was very helpful and kept us informed regarding the progress of our sale from beginning to end.
1/5
Terrible customer service we chased them most of the time for updates. No one seemed to know what was happening. No reassurance no updates and no one cares. Glad it's over and we are moved wouldn't recommend them and certainly wouldn't use them again.
I have just received a call from Steve Holden re Holden Copley relating to my review. I have to say firstly I appreciated that at least my comments were acknowledged. Secondly they didn't make excuses and listened to my feedback. I'm thankful for that.
5/5
The team at Holden Copley Lettings were great from organising the initial viewing to moving into the property. Their communication was excellent and I would definitely recommend them to other renters!
5/5
Good Customer Service
They are very diligent and very professional
Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. HoldenCopley Nottingham won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. HoldenCopley Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.