Every review we hold for the Arnold office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend Lettings team in Arnold.
I highly recommend Millie Hastings at Holden Copley in Arnold office. She’s very understanding, quick to act, effective in her actions and has great knowledge in giving advices. She helped me in achieving something challenging while renting my place out. In fact in my experience all of the Lettings teams under Luke’s management are great. They set high standards for themselves and I feel reassured each time whenever I have queries.
Emily · 23 October 2024
Agent replied · 23 November 2024
Thank you Emily!
★★★★★ 5/5
TrustpilotJust wanted to say what a fantastic…
Just wanted to say what a fantastic experience I have received from Holden Copley Mansfield - Especially Ben Lee - honest and organised - very professional and very dedicated to giving the customer a 5 star service - will use again and recommend for sure.
Wayne · 10 June 2026
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Adam to acquire a new property, and I cannot recommend their services highly enough. From our initial consultation, Adam was exceptional in every waySo far Adam has gone above and beyond to make sure the exchange of contract runs smoothly.Moreover, Adam professionalism and genuine care for my needs made the experience seamless and enjoyable. Their dedication to their clients is truly commendable, and I am grateful for their hard work and commitment.If you are looking for a reliable, knowledgeable, and dedicated estate agent, look no further than Adam, He has my highest recommendation for anyone in need of real estate services. Thank you, Adam for making my property acquisition experience a resounding so far.
Evans · 21 May 2024
Agent replied · 24 August 2024
That's great, thank you so much!
★★★★★ 5/5
TrustpilotHolden Copley were helpful throughout…
Holden Copley were helpful throughout the whole process of selling our house. They kept in touch and had good communication with them and they told us what they were doing to help sell our house. Once we had an offer Jasmine was really helpful and advised us throughout
Dave · 16 May 2026
★★★★★ 4/5
TrustpilotJack Best is THE best.
We were approached by several Estate Agents when we wanted to sell our house and went with HP as the Staff were so professional, efficient and kept us updated. Jack Best (Hucknall branch) is extremely professional and always telephoned us when promised, which is really important to us as we work busy jobs and try to balance a lot. Moving is stressful enough and being able to plan is important, so regular contact has really helped reduce the ambiguity and unknown. Jack even updated us with a progress report, when ours sold and we were away. Thanks Jack!
Rebecca · 16 May 2024
Agent replied · 24 August 2024
Thank you for your wonderful feedback! We're delighted to hear about your positive experience with Jack and the Hucknall branch team. We understand how important communication is during the selling process, and we're glad to have provided you with regular updates to alleviate stress. We appreciate your kind words and look forward to serving you again in the future!
★★★★★ 5/5
TrustpilotHolden Copley was absolutely on point
Holden Copley was absolutely on point. Our house went up on the market within a week. From the photographer to all the staff you were amazing. You kept us in the link from the time it went live right through to the passing over of the keys. It was nice to deal with an estate agent who took charge, not only dealing with appointments but chasing up solicitors. Great doing business with you
Tracy · 13 September 2024
Agent replied · 22 October 2024
Thank you so much for the review Tracy!
★★★★★ 5/5
TrustpilotLianna you're a star!
My experience of selling my house with Holden Copley was nothing short of superb from start to finish. From valuation, marketing, negotiation and then progression everyone I have dealt with has been superb.A special mention has to go to Lianna who is on the ball with sales progression from minute one and the work she does to keep all parties informed and progressing towards completion is superb. I'm extremely grateful for her help, experience and kindness.100% would recommend.
Andrew · 20 June 2024
Agent replied · 24 August 2024
Thank you so much for your glowing review! We're thrilled to hear that your experience with us, especially with Lianna's support, was superb.
★★★★★ 5/5
TrustpilotWould recommend
Everyone I spoke to at HoldenCopley was professional, knowledgeable and wanted the best for the sale of my house. I left them to do their thing and they didn't let me down. Thanks HC for securing a sale in such a short turn around.
Laura · 28 September 2026
Agent replied · 11 October 2026
Thank you Laura, we appreciate it!
★★★★★ 5/5
GoogleSelling our house through holden copley and so far the service we have received has been absolutely brilliant! From the valuation to the pictures to getting it online the staff have been amazing and so accommodating - we had put an offer on a house before ours was officially up and they re scheduled so that we could get it online quicker. Big thanks to Lydia who we have been liaising with, she is fast efficient and even on her day off from work went out of her way to make sure that we were kept in the loop, there’s not many estate agents that do that, and we’ve been so grateful to have lydia! There’s a reason why you see so many Holden Copley signs everywhere in Nottingham because they’re the best. We were recommended them from friends who sold and bought a house through them and I’m so glad we took on their recommendation because so far it’s all been really stress free!
Fran · 29 April 2024
Agent replied · 27 August 2024
Hi Fran, we're thrilled to hear about your positive experience! Thank you for your kind words and for entrusting us with the sale of your home. Lydia and the team are dedicated to providing exceptional service, and we're grateful for the opportunity to assist you.
★★★★★ 5/5
TrustpilotSelling our house through holden copley…
Selling our house through holden copley and so far the service we have received has been absolutely brilliant! From the valuation to the pictures to getting it online the staff have been amazing and so accommodating - we had put an offer on a house before ours was officially up and they re scheduled so that we could get it online quicker. Big thanks to Lydia who we have been liaising with, she is fast efficient and even on her day off from work went out of her way to make sure that we were kept in the loop, there’s not many estate agents that do that, and we’ve been so grateful to have lydia! There’s a reason why you see so many Holden Copley signs everywhere in Nottingham because they’re the best. We were recommended them from friends who sold and bought a house through them and I’m so glad we took on their recommendation because so far it’s all been really stress free!
Fran · 26 April 2024
Agent replied · 24 August 2024
Thank you Fran for a glowing review!
★★★★★ 5/5
TrustpilotI recently had the pleasure of viewing…
I recently had the pleasure of viewing a property with JOSH, and the experience was exceptional. He was incredibly knowledgeable, professional, and courteous throughout the entire process. Josh answered all my questions thoroughly and provided valuable insights about the property and the community. His friendly demeanour and attention to detail made the viewing both informative and enjoyable. I highly recommend Josh/Holdencopley for anyone looking to rent a property.Thank you for such a positive experience!
Akwawa · 6 August 2024
Agent replied · 22 October 2024
That is great to hear! Thank you so much.
★★★★★ 5/5
TrustpilotLandlord experience, Rental property
Highly recommend Chloe Thorne-Miles from the Holden Copley Arnold branch. Chloe has been letting and re-letting our property over the last few years. Each time we contact her, she is super quick to respond and always gives us a thorough update. The property is always advertised within 24-48hours and the process is very smooth. We dont live in the UK and having Chloe manage the letting process on our property makes everything really easy and seamless. Thank you Chloe :-)
Helen · 18 April 2024
Agent replied · 24 August 2024
Thank you for your glowing feedback! We're delighted to hear that Chloe provided excellent service, making the letting process smooth and seamless for you, even from abroad.
★★★★★ 5/5
TrustpilotThere's a reason you see their signs everywhere
Clear process, great use of modern app to track progress, arrange viewings and review offers; and a fantastic team to boot. I felt communicated with every step of the way and supported through each challenge or query that arose. Josie was a star!
Rob · 10 June 2026
★★★★★ 5/5
TrustpilotLexy at the Arnold Holden Copley has…
Lexy at the Arnold Holden Copley has been an absolute superstar. She is always quick to return phone calls or emails, she will always keep you informed of any changes or visits well ahead of time and just generally a pleasure to communicate with. Her honesty and transparency shines through and you can put your trust in her and know she has your best interest at heart. I have left Holden Copley since moving out but I would recommend Lexy very highly to deal with your rental property.
Lizi · 11 April 2024
Agent replied · 24 August 2024
Thank you for your kind words! We're thrilled to hear that Lexy provided exceptional service, and we truly appreciate your recommendation.
★★★★★ 5/5
TrustpilotWould like to thank Melissa at Holden…
Would like to thank Melissa at Holden Copley for a very smooth and stress free purchase, she made our experience so easy! she constantly kept us updated with any updates and replied to emails promptly nothing was to much trouble for her would highly recommend using them to purchase your home! Would also like to thank Leah and Jack in the office for all the help at the start of the sale
Lisa · 24 August 2024
Agent replied · 22 October 2024
Thank you Lisa!
★★★★★ 5/5
GoogleI have been so impressed by all the work the Holden Copley team have put into selling our house- everyone at the Mapperley office have been so helpful. From the get go they have done everything to ensure our house was shown in the best light and the photography was brilliant. I've been particularly grateful for Holden Copley having a sales progressor- all estate agencies should have them but amazingly they don't. We are so appreciative of all Josie's support and communication as our sale and purchase have progressed. Sometimes things get lost in translation through solicitors but Josie has been there to ensure all our questions are answered and communicate with our buyers and vendors when we have any questions. She always gets back to me quickly which means a lot in such a stressful process. I have really appreciated her help throughout the last two months, she has helped make it more personal and a lot less stressful! I wouldn't recommend selling your house with anyone else!
Sev · 30 March 2024
Agent replied · 27 August 2024
Thank you for your glowing review! We're thrilled to hear about your positive experience with our team at the Mapperley office, especially with Josie's exceptional support and communication. We understand how stressful the selling process can be, and we're glad we could make it smoother for you. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing HoldenCopley!
★★★★★ 5/5
TrustpilotI was helped by Arran and team
I was helped by Arran at the Hucknall branch in a string of viewings for potential rental properties. He was highly informative across all four properties and had extensive knowledge of the local area to support with future investment decisions. He has demonstrated that HoldenCopley will be a fantastic point of contact in arranging future viewings and looking in different areas in Nottingham. I would also like to mention Leah and Luke who were especially helpful in setting up viewings and sending options across. Good luck Arran and good luck to the Hucknall Team.
Graham · 28 March 2024
Agent replied · 24 August 2024
Thank you Graham for the fantastic review!
★★★★★ 5/5
TrustpilotOutstanding service
Outstanding service from Holden Copley as they made selling our home seamless and very swift. We had our house listed with HC and another agency and we never doubted HC's ability to secure a faster sale. Every member of the team that we dealt with was extremely polite and professional, so much so that we loved nipping in to the office for quick chats as we were passing by - the ladies in the office are always so welcoming! A special mention to Liberty, Amy and Bethan for overseeing the sale, all very quick to respond, gave transparency throughout the process and supported answering the many questions we had over the course of the couple months! Likewise to Lizzie for her fantastic photography ability and skills in really showcasing our house to look its best. We would definitely recommend Holden Copley moving forward, for their amazing customer service and approach throughout. Thank you guys :)
Holly · 27 March 2024
Agent replied · 24 August 2024
Hi Holly, that is great to hear! Thank you for the fantastic review.
★★★★★ 5/5
TrustpilotGreat team
My house move turned out to be quite a journey, but all of the team at Holden Copley were really helpful throughout the whole process. Laura in particular, went out of her way on more than one occasion to keep things on track and make the deal work for all parties.I also had several viewings with Baileigh, during my property search. She was warm and friendly, but polite and professional at all times. No question was too much trouble and I wouldn't hesitate to recommend her and the whole team at HC.
Anne · 27 March 2024
Agent replied · 24 August 2024
Hi Anne, thank you for the glowing review!
★★★★★ 5/5
TrustpilotThey redeemed themselves …
To be clear I wouldn’t have recommend Holden Copley at the beginning as there was lots of misinformation and miscommunication, and we were quite annoyed, But Karen Eccles a “sales progression agent” was appointed to us when the sale was going through, and she was fantastic! She kept us in the loop every week and did all the chasing of solicitors and communicated with the buyer, and we felt at ease that she was sorting everything out. So because of Karen I would give Holden Copley 5 stars as she redeemed our faith in HC
Victoria · 26 March 2024
Agent replied · 24 August 2024
Hi Victoria, we are very glad that Karen turned your experience around. Thank you for the review, we really appreciate it.
★★★★★ 5/5
TrustpilotHolden & Copley were excellent…
Holden & Copley were excellent throughout the sale of my property. Great staff that answer queries straight away, super communication and very helpful. They use the latest technology to show your property in the best way. From the start, Jordan excelled at the valuation stage, great knowledge of the local property market and contacts, sales progression Lianna did a great job, pro active and liaising with the other parties involved to progress the sale. All in all it was just under four months to complete. I would use them again in any future property transaction. Great service.
Nicola · 20 March 2024
Agent replied · 24 August 2024
Hi Nicola, thank you so much for a glowing review!
★★★★★ 4/5
TrustpilotContinued support
We recently sold and bought a property through HoldenCopley. The sale happened in October 2022 and it took us over a year to finally find a property to purchase. Throughout the process Lianna Vocaturo kept us updated with the chain and when we did find an initial property in the summer of 2023, she worked with us and the solicitors to inform the chain. That property fell through and Lianna did an amazing job reassuring our buyer. I'm surprised she kept her cool with the amount of time it took us to find a property! When we did. HoldenCopley negotiated a great price for us and kept us informed throughout. We would use them again, but let us enjoy our new property for a while!
L.Kay · 19 March 2024
Agent replied · 24 August 2024
Hi Lynsey, thank you so much for the review!
★★★★★ 1/5
FacebookAssociate director consciously chose to breach trust rendering my relationship with the company as both a seller and buyer, completely untenable. My interests were entirely secondary as demonstrated by their actions. I received assurances they weren’t prepared to uphold, was made promises they weren’t prepared to keep and set expectations they weren’t prepared to follow through. Avoid this estate agent and use one of the many others available.
Adam · 22 March 2026
Agent replied · 23 May 2026
Thank you for your review. We do feel it’s important to provide some additional context, as your comments do not fully reflect the circumstances of the transaction.
You successfully sold your property through HoldenCopley and had an offer accepted on a property which was clearly disclosed as being owned by one of our Associate Directors. At the point your offer was accepted, everything proceeded as agreed.
Unfortunately, your related sale then fell through. In this situation, it is standard practice for a seller to relist their property. However, in this case, the Associate Director chose not to do so immediately and instead gave you a two-month grace period to secure a new buyer, during which time the property was not marketed. This was done in good faith to support your position.
After this agreed period came to an end, and as previously discussed with you, the property was placed back on the market and viewings were arranged. Following those viewings being conducted, your sale did come back together. However, in that time, a higher offer was received from a buyer who was in a stronger, no-chain position.
You were given the opportunity to increase your offer to secure the property, but understandably chose not to proceed.
We completely appreciate how stressful and emotional buying and selling a home can be, particularly when a purchase does not come together as hoped. However, we are confident that we acted transparently, fairly, and in line with both industry standards and the discussions held with you throughout.
For these reasons, we feel the suggestion that trust was breached or that your interests were not considered is not an accurate reflection of the situation.
We genuinely wish you all the best moving forward - Steven Holden
★★★★★ 5/5
TrustpilotGreat team!
Josie has been a star throughout our whole purchase process. The whole team at Holden Copley are incredibly responsive, prompt, and proactive and have been really helpful at keeping stress to a minimum and making sure things move along as fast as they can. Will definitely be using HC again when we move in the future!
Daisy · 12 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.