Every review we hold for the Arnold office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe purchased a house advertised by Holden Copley. It’s been an exceptional experience, especially as first time buyers. All the staff are helpful, friendly and professional. I would highly recommend using Holden Copley to sell or buy a home. From start to finish they have always been ready to assist and keep you well informed. Thank you to Lydia, Sheryl, Jasmine, Esta, Amy and the rest of the team. Although I was hoping for a little welcome to your new home goodie bag when I collected the keys 😎 But looks like they don’t do that 🏡
Ads · 1 October 2024
Agent replied · 22 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that your experience as first-time buyers was exceptional and that our team was able to assist you every step of the way. We appreciate your feedback about the welcome goodie bag, it's a lovely idea! If you ever need anything in the future, please don't hesitate to reach out. Enjoy your new home! 🏡
★★★★★ 5/5
GoogleWe Exchanged Contracts today the role Melissa played was pivotal in making that happen. Melissa Denton is a dedicated professional and a key part of the House Purchase Process her communication and dedication to her role are First Class - she is the glue that keeps the process moving forward keeping both Vendor and Buyer up to date on progress or any issues that are normally discussed Solicitor to Solicitor - throughout our Purchase she was the glass that enabled us to see what was happening so critical in a very complex Purchase - A truly dedicated and valuable talent she is certainly a key resource and contributor in the success story of Holden & Copley.
Thanks again Melissa Denton for your big help.
Mubashar · 22 September 2024
Agent replied · 22 October 2024
Thank you so much for your wonderful feedback! We're delighted to hear how pivotal Melissa was in your purchase process.
★★★★★ 5/5
GoogleHolden Copley are excellent! Staff are professional, friendly, efficient and communicative. We have sold two properties and bought one through them this year, everything that they do is spot on and nothing is too much trouble. Karen Eccles - Senior Sales Progressor, is a total star! She is brilliant at her job and works extremely hard to ensure that everything runs as smoothly as possible. I'm certain that if it were not for Karen's tireless efforts, experience and outstanding communication skills, we would not be in our lovely new home now - we cannot thank her enough. I would one hundred percent recommend Holden Copley to anyone.
Charlotte · 22 September 2024
Agent replied · 22 October 2024
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with us and are especially grateful for your kind words about Karen.
★★★★★ 1/5
Trustpilot465 days later
465 days later, and still nothing. That is how long my property was on the market with Holden Copley. Don't get me wrong, they sold my house once on that period of time; the sale fell through and I don't believe that the "Sales Progression" Team did enough to make it happen. I thought I'd give them another chance though, because I just thought it was the market conditions. Well, that was a mistake. It soon became apparent as both a buyer and a seller that things weren't quite right. They failed to send estate agents out to viewings, both as a buyer and seller. They failed to inform owners that we were going round to view houses! And I haven't had a viewing for over two months, nor have they phoned me in this time to discuss the marketing of my property. I have had several agents come round and value my property and they agree that it is valued at the correct price... All in all, it's not been a great experience as a buyer and seller with Holden Copley in Arnold.
Bryan · 22 September 2024
Agent replied · 22 October 2024
Hi Bryan, we’re sorry to hear that you feel this way and would appreciate the opportunity to discuss this further. Please could you email me at helen@holdencopley.co.uk so we can address your concerns? Thank you,
★★★★★ 5/5
GoogleAbsolutely outstanding service from HoldenCopley. From start to finish they were professional, supportive and always on the ball. Selling my flat wasn’t straightforward, but they handled everything brilliantly. A huge thank you to Jasmine, …
Linda · 14 February 2026
Agent replied · 14 April 2026
Thank you so much for your kind review. We’re delighted to hear you felt supported throughout the sale, especially with a more complex move. Jasmine will be so pleased to read this. We really appreciate your recommendation and wish you all the best in your next chapter.
★★★★★ 5/5
TrustpilotWe Exchanged Contracts today.
We Exchanged Contracts today the role Melissa played was pivotal in making that happen. Melissa Denton is a dedicated professional and a key part of the House Purchase Process her communication and dedication to her role are First Class - she is the glue that keeps the process moving forward keeping both Vendor and Buyer up to date on progress or any issues that are normally discussed Solicitor to Solicitor - throughout our Purchase she was the glass that enabled us to see what was happening so critical in a very complex Purchase - A truly dedicated and valuable talent she is certainly a key resource and contributor in the success story of Holden & Copley.Thanks again Melissa Denton for your big help.
Mubashar · 17 September 2024
Agent replied · 22 October 2024
Thank you for your fantastic review! We're delighted to hear how pivotal Melissa was in your process. Her dedication and communication truly shine, and we’re glad she could assist you so well. We appreciate your kind words and support!
★★★★★ 5/5
TrustpilotCan’t thank Holden Copley enough
Holden Copley have been amazing from start to finish, especially Melissa Denton who has helped us and been there to support us from start to finish. We’ve had such a rollercoaster journey and Melissa has done everything to ensure we secured the home we wanted so badly! If it wasn’t for Melissa we definitely would not be moving into our dream home, she’s been so patient with us and answered all of our questions so honestly and clearly, the absolute best point of call and always just a phone call away. We can’t thank her enough and the team at Holden Copley.
Evie · 13 September 2024
Agent replied · 22 October 2024
Thank you for your wonderful review! We’re thrilled to hear that Melissa provided you with such exceptional support throughout your journey. It’s great to know she helped you secure your dream home! We appreciate your kind words for her and the team, and we’re here for you whenever you need us!
★★★★★ 5/5
TrustpilotMelissa Denton Holden & Copley Nottingham
We Exchanged Contracts today the role Melissa played was pivotal in making that happen. Melissa is a dedicated professional and a key part of the House Purchase Process her communication and dedication to her role are First Class - she is the glue that keeps the process moving forward keeping both Vendor and Buyer up to date on progress or any issues that are normally discussed Solicitor to Solicitor - throughout our Purchase she was the glass that enabled us to see what was happening so critical in a very complex Purchase - A truly dedicated and valuable talent she is certainly a key resource and contributor in the success story of Holden & Copley
Steve · 13 September 2024
Agent replied · 24 August 2024
Thank you for your heartfelt words! We're thrilled to hear that Maddie provided you with exceptional support and guidance throughout your house purchase process.
★★★★★ 5/5
TrustpilotHolden Copley are Brilliant
Holden Copley are brilliant! From start to finish everything they do is outstanding. Staff are professional, friendly and quick to respond to enquiries. Karen Eccles - Senior Sales Progressor deserves a particular mention for being absolutely amazing! She is very skilled in her role and works incredibly hard to keep everything running as smoothly as possible. We are now enjoying our lovely new home and we cannot thank Karen enough for her very hard work. I would totally recommend Holden Copley to anyone.
Charlotte · 12 September 2024
Agent replied · 22 October 2024
Thank you so much for your fantastic review! We’re thrilled to hear that you had an outstanding experience with our team, especially with Karen. Her hard work and dedication truly make a difference! Enjoy your lovely new home, and we appreciate your recommendation!
★★★★★ 1/5
TrustpilotWhat a joke!
Asked Holden Copley Hucknall to give a valuation for my property as I was in the market to sell. I found the sales valuer rude and obnoxious and actually the statistics, market value and data he showed me on his laptop was widely incorrect as I'd done my own research beforehand. Needless to say I didn't require Holden Copleys services or the so called expertise of the ginger haired individual.
Matty · 16 May 2026
Agent replied · 10 June 2026
Hi Matty,
We’re sorry to hear about your experience and appreciate you taking the time to leave your feedback.
Due to the limited information available on Trustpilot, please could you email our Branch Manager, Sarah, at sarah@holdencopley.co.uk with your details so we can look into this further. We’d welcome the opportunity to discuss your experience, see if there is anything we can do to help, and also take on board any feedback as we are always looking at ways to improve our service.
Kind regards
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐I recently had the pleasure of working with Millie and the team at Holden Copley. From start to finish, the experience has been nothing short of excellent.Millie has been incredibly responsive, always quick to get back to me both on the phone and by email, which made the whole process smooth and stress-free. Her knowledge of the market and the advice she provided was invaluable, helping me navigate the complexities with ease.What truly stood out was their understanding of my specific circumstances. Millie was always accommodating and took the time to ensure my needs were met. She and her team were not only friendly and polite but also gave me the confidence that they truly had my best interests at heart.I couldn’t be happier with the service I received, and I highly recommend Holden Copley to anyone in need of a reliable, professional, and caring lettings company.
Samuel · 28 August 2024
Agent replied · 22 October 2024
thank you so much for the glowing reviews!
★★★★★ 5/5
GoogleI would like to say Thank you very much to all the staff at Holden Copley Arnold, we completed on our sale on Friday, we had so much support and advice to help us along the way. A special Thank you to Millie,(in lettings) So professional, supportive nothing too much trouble and always with a smile I cannot praise you enough I will
miss our chats! Thank you so much to you all.
Deb · 13 December 2024
Agent replied · 8 January 2025
Thank you Deb for the lovely review!
★★★★★ 5/5
GoogleI recently sold my house through Holden Copley. I can't recommend them enough - they have the majority of the market so there was loads of exposure and they jumped on it when the first sale fell through. Shout out to Jordan for getting things up and running quickly. The photos also looked amazing. Also huge shout out to Josie, my sales progressor who kept me updated and pushed the sale along. Would highly recommend!
Gemma · 9 November 2024
Agent replied · 9 December 2024
Thank you Gemma, we really appreciate the kind review!
★★★★★ 5/5
GoogleLianna is a real asset to the company. She kept us informed of every update and communication was often within 24 hours if not sooner. Thank you for making a new process easier!
Emily · 14 February 2026
Agent replied · 14 April 2026
Thank you Emily, we really appreciate it!
★★★★★ 5/5
TrustpilotFantastic support
I have just exchanged on a sale of a property in Nottingham. I have been helped by Melissa Denton who has been amazing throughout what has been a particularly difficult conveyancing process. Highly recommend.
Simon · 25 September 2026
★★★★★ 5/5
TrustpilotHad a great experience from start to…
Had a great experience from start to finish with Holden and Copley, Jordan was our first port of call he was great. The Mapperly office staff was fantastic, always so helpful with anything at anytime time. They have a great mortgage advisor. Our sales progressions lady Lianna kept us up to date and in touch with our buyers to keep things moving on nicely all the time.I would 100% use this team if absolute professional again and highly recommend them. Thanks again Holden and Copley
Danielle · 8 August 2024
Agent replied · 22 October 2024
Thank you for your wonderful feedback! We’re thrilled to hear that Jordan, Lianna, and the Mapperly office team provided such great service. Your recommendation means a lot to us. If you need anything else in the future, we’re here to help!
★★★★★ 5/5
GoogleWe began our search for our first home middle of February. We stumbled across our now home beginning of March. We instantly fell in love with the property and put an offer in straight away. Holden Copley worked hard to get the offer accepted and we were then on our way to the Sales team!
Josie was there to support us throughout the whole process, as we are both first time buyers and had little knowledge of the processors but Josie kept us up to date with every step and answered any ridiculous questions we had sympathising with us when we hit major brick walls along the way. They communicated well with the vendors ame ourselves throughout. Thank you so much, Josie.
Our case was briefly passed over to Amy who was equally as helpful and then back to Josie and so I would also like to thank Amy as well.
I would recommend Holden Copley to any of my friends, family or acquaintances.
Thank you so much to the team for helping us secure our first home.
Rachael and Jake
Rachael · 6 August 2024
Agent replied · 27 August 2024
Thank you, Rachael and Jake, for your lovely review! We're thrilled to have been part of your journey to securing your first home. I'll make sure to pass your thanks on to Josie and Amy, they'll be delighted to hear your kind words. Wishing you both all the best in your new home!
★★★★★ 5/5
TrustpilotWe have used Holden Copley several…
We have used Holden Copley several times for our house moves and always find them to be friendly, helpful and extremely professional. In particular our sales progressor Melissa Denton has been particularly good and had to deal with a very difficult buyer on our behalf. I would always recommend them
Samantha · 3 June 2026
★★★★★ 5/5
GoogleWe have recently brought a house through Holden Copley and the service has been amazing. Our sales progressor Josie was an absolute gem and her communication was amazing. If we had any queries, these were responded to within the same day and we always had updates regarding the progression of the sale, which made us feel so at ease as first time buyers. Thank you very much Josie for all of your help!
Naomi · 18 November 2024
Agent replied · 9 December 2024
Thank you so much for your lovely review! We're thrilled to hear that Josie made your first-time buying experience smooth and stress-free. We’ll be sure to pass on your kind words to her! 😊 …
★★★★★ 5/5
GoogleI had an exceptional experience with Holden and Copley, who handled both the sale of my house and the purchase of my new property. Their efficiency and professionalism were evident from the start, as they sold my house quickly and ensured a smooth transaction process.
A special shoutout to Lianna, who was truly amazing in managing the chain. She consistently kept everyone updated, answered questions promptly, and maintained the highest level of professionalism, even during the challenging moments when the chain was touch and go. Her dedication and expertise were invaluable, and I cannot thank her enough for everything she has done.
Lianna and the entire Holden and Copley team made the entire experience seamless and stress-free. I highly recommend them to anyone looking to buy or sell a property. Thank you again for your outstanding service!
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Lauren · 28 July 2024
Agent replied · 27 August 2024
Hi Lauren, thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience, and I'll be sure to pass along your praise to Lianna and the team. We're grateful for your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotHappy first time buyer
To the entire HoldenCopley staff, I am so grateful and overwhelmed with excellent service we received. I want to thank you all for your efficiency and diligence with dealing with my matter, my experience with you all was extremely amazing, from the communication, interactions support and advice very professional. Also a special thank you to Adam Walker, words can’t express how grateful we are to him, he his very competent, efficient, kind and helpful throughout the service. I would highly recommend your business of service.
Miss · 27 July 2024
Agent replied · 24 August 2024
Thank you so much for your heartfelt review! We’re thrilled to hear that you had such a positive experience with our team. I’ll be sure to pass on your special thanks to Adam. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleI highly recommend Millie Hastings at Holden Copley in Arnold office. She’s very understanding, communicates well, is quick to act, effective in her actions and has good knowledge in giving advices. She helped me in achieving something challenging while renting my place out. In fact in my experience all of the Lettings teams under Luke’s management are great. They set high standards for themselves and I feel reassured each time whenever I have queries.
Emily · 26 October 2024
Agent replied · 9 November 2024
Thank you so much for your recommendation! We're delighted to hear that Millie and our Lettings team provided such helpful and reassuring support.
★★★★★ 5/5
TrustpilotA great agency with great staff
Holden Copley has been extremely helpful and efficient in enabling us to find a home to rent. Ever since we entered our house, we have been dealing with Millie, who has been our tenancy agent.Millie helped us from day one to get the keys. She even helped me carry inside furniture and IKEA material. Since we settled in, Millie has handled every request timely and effectively and our communication with Holden Copley has been a pleasure due to her working ethos and politeness. We have nothing but praise both for Holden Copley and Millie.
Antonia · 17 July 2024
Agent replied · 24 August 2024
Thank you for your kind words! We’re thrilled to hear that Millie provided such exceptional service and made your rental experience enjoyable. I’ll be sure to pass along your praise to her and the team.
★★★★★ 5/5
TrustpilotReliable Letting Agency
I have been with Holden Copley as a landlord with multiple properties for over 10 years and have experienced first hand the importance of a reliable letting agent. I would like to give a special mention to Lexy who has gone above and beyond for me since she started working here 18 months ago. She always makes sure I am up to date, deals with maintenance/tenant issues efficiently and her knowledge is invaluable. A genuinely lovely person with a passion for her job. I can’t thank her enough and really don’t know where I’d be without her!
Anjuli · 30 June 2024
Agent replied · 24 August 2024
We’re delighted to hear about your positive experience with Lexy. Your appreciation means a lot to us and to her.
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