Trusted Agent profile · Arnold
★★★★★
1,870 reviews across 3 platforms
26 High Street, Arnold, NG5 7DZ
HoldenCopley's office in Arnold, at 26 High Street, is rated 4.7 out of 5 across 1,870 reviews on three platforms, including 1,041 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards HoldenCopley won in 2026.
1,041
Reviews on Google
This office
137
Reviews on Facebook
This office
692
Reviews on Trustpilot
This office
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
TrustpilotJosh is a Star
Josh at Holden Copley has to be one of the most professional people we’ve ever dealt with. He is so organized and so passionate about the viewings and goes the extra mile. We have viewed 5-10 houses now and Josh has patiently continued to support us as we look for the right home. Highly recommended.
Hi Chloe, thank you so much for the review.
5/5
TrustpilotMelissa did a great job of progressing our sale and purchase
Melissa progressed our sale and purchase and although everything that could go wrong did go wrong she did a great job of finally pushing things across the line and staying on top of all of the parties involved in the chain. Thank you Melissa
5/5
TrustpilotFirst time buyer review
I'm in the final stages of purchasing a property and the service at HoldenCopley has been great. Staff are easy to contact, informative and happy to help. Special thanks to Eleanor, Esta, Chantice and Sheryl for guiding me through the process.5 stars from me
5/5
GoogleThe whole sale process from valuation to completion has been very professional and progress has been well handled. Communication and problem solving at some stages has been excellent and the price we required was achieved in a very difficult market at the moment. Would use Holden Copley again without any doubt.
Hi Chris, thank you for your kind words! We're thrilled to hear about your positive experience with our team. We appreciate your trust and look forward to assisting you again in the future. If you have any further feedback or recommendations, feel free to share. Thanks for choosing HoldenCopley
5/5
GoogleI bought my house with Holden Copley, everyone was very helpful especially Sheryl and Lianna who made regular contact to keep me updated on what was happening.
Hi Tara, that is great! Thank you so much for taking the time to leave us a review. All the best, HC
1/5
FacebookIf I were to be writing this review five years ago, it would have been a really positive one. Unfortunately, I feel that Holden Copley have changed drastically in the level of service they provide to their customers.We viewed one particular house twice. The first time we viewed, the agent followed it up and we said we were in early days of our search and wanted to view a few more. 2 days later I had a very pushy call from an agent stating that the house had an offer on it, was going to be sold and if we wanted it we needed to offer today. I refused as we weren’t ready. Turns out, the house never was sold at this point, which I found strange that I was being pushed into making an offer. After viewing the house a second time and speaking to the owner about a reasonable offer that he would accept, we placed an offer. The offer was accepted 2 weeks ago. I asked Daniella, the agent I was dealing with, what it would take to get the property off the market. She informed me of some documents and assured me it would be off the market when we sent these documents through, which we did immediately. Daniella then proceeded to ring me and tell me that ‘we had got the documents to them so quickly’ and that the house would be off the market the next day as there needs to be time for the system to update. The house was still up for sale a few days later, so my husband called wanting to know what the hold up was. We were then called back and informed we needed additional documents and identification. Another week passed and still nothing from Holden Copley. We had chased and chased them, leaving numerous messages. Then I received a phone call from Daniella last week stating they are awaiting a memorandum of sale from our solicitor, and could we chase her up as she couldn’t get hold of her because she was too busy. After chasing up the solicitor ourselves, we found that she had only tried to contact her once and that the solicitor was being held up by Holden Copley. It was in fact a memorandum of sale that our solicitor needed from THEM. So you can imagine our utter confusion. After myself and the solicitor and mortgage advisor attempting to ring numerous times this week to find out what was going on with no answer or call back, I had a call from the branch manager yesterday. She informed me she had ‘bad news’ and that someone else had offered ‘significantly above’ asking price for the house and the vendor had accepted the offer. I was spoken down to in a rude and condescending manner, and told that these buyers ‘were in a significantly better position than us, had a larger deposit, had no chain’ (bearing in mind, we also had no chain). At no point should this have happened- we complied and got everything that Holden Copley asked for in a timely manner, yet the house was not taken off the market. After investigation from the director, Steve Holden, he discovered that it was the mistake of their branch. They didn’t in fact need a memorandum of sale, just a mere email confirmation from my husband’s business, which is buying our current house. This is a document that could have been sorted in a matter of seconds! To top it all off, my husband visited the vendor to explain that we weren’t time wasters, and the vendor stated that Holden Copley had called them up and advised them to take another offer as the current buyers (us!) weren’t getting the documents to them quickly enough! I am disgusted in the way that we have been treated; Holden Copley employ staff that seem incompetent and unsure what they are talking about at the best of times. We had to take it upon ourselves to chase them up and do their job for them. It was due to their error that we lost our dream home. The director, Steve Holden, was very apologetic and gave us a small monetary gesture, but unfortunately this does not undo their mistake and get us our house back. I am extremely reluctant to look for a house with this agent again; previously I had recommended other people to use Holden Copley to sell their houses as I was so impressed with their service 5 years ago when we bought our first home. But now it seems that they have lost sight of their customers and put greed and money above their customer’s feelings and what is best for them. We were treated as a mere number and the lack of empathy from their staff was shocking.
I notice they only reply to positive feedback!I have found their service to be poor, unorganised and frankly sloppy.
5/5
TrustpilotThe best letting agency out there
The best letting agency out there! Kerry, the letting agent, communicated effectively with us, helping us understand every step of our renting process. They also assisted us in arranging utilities and council tax to help us feel settled in our new home. Very professional.
Thank you Kai for the review!
5/5
GoogleThe Arnold office dealt with the sale of our property, and from start to finish they were 5 star. All aspects of the sale were professional and met all our needs. The staff at Arnold were superb keeping us informed at all times. Also the superb 3d walk through of the house was a big factor in selling the property. I would recommend Holden Copley 100%
5/5
TrustpilotI have had a great experience with the…
I have had a great experience with the Lettings team at Holden Copley. The communication I have had with Lexy specifically has been fantastic. She has been prompt and more than helpful with any task I have required her assistance in.
That is great to hear, thank you for the kind review!
5/5
GoogleWe had a fantastic experience finding a home to rent with Holden Copley- all staff were very friendly, answered all questions we had and responded to all emails and phone calls quickly and professionally. We’re really excited to move into our new home, the whole process has been seamless.
Hi Kyla, that's great! Thank you for the feedback and review.
5/5
TrustpilotWhat a professional and caring Estate…
What a professional and caring Estate Agency. All the staff have been so helpful and supportive throughout my Dads sale. I will miss my catch ups with Lianna, always so understanding and proactive. Thank you all.
Thank you so much Elaine, that is really lovely to hear!
5/5
GoogleStaff member Daniel showed us around a property and was extremely pleasant as well as professional. He is a credit to Holden and Copley. Thank you so much to Daniel. Also thanks to Jack for being patient and helping to arrange a viewing for myself and my partner to suit us.
5/5
GoogleGreat service from Josh who showed me and my partner around a lovely property on Florence Road last week. Thank you Josh for all of your insight and detailed review of the home it was greatly appreciated! Not the right place for us but we are continuing our search with HoldenCopley.
5/5
TrustpilotI found the team at Holden Copley to be…
I found the team at Holden Copley to be very approachable and responsive to my questions and enquiries about how my sale was progressing. The completion of the sale was handled in a straightforward manner.Thanks once again.
Thank you so much for the review!
5/5
TrustpilotEfficient, friendly and professional service. 100% recommend!
The process of selling a house can be extremely stressful, and I can't recommend Holden Copley (Arnold) enough - particularly George Bucknell.George was efficient, friendly and professional every step of the way. I wouldn't hesitate to recommend Holden Copley for your house purchase/sale.
5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish. Josh although young acted very professional, all the girls I dealt with during the sale was very helpful and polite, and lastly Josie who was at the end of the phone, through the tuff times. 5*to them all.
Thank you Patricia for the kind review!
5/5
TrustpilotIt’s very professional with good staff…
It’s very professional with good staff and service specially Lianna
5/5
GoogleMid purchase but finding that guidance and direction is readily available. My thanks to Amie and colleagues.
Hi Catherine, that is great to hear! Thank you
5/5
GoogleWe have been dealing with Holden and Copley selling two properties. The Staff have always kept us informed of progress and very positive and polite. Josie who deals with you when your property is sold is always available for updates and keeps you well informed. Brilliant company
Hi Andy, thank you so much for the review and the business!
5/5
FacebookWe have been very happy with the service we received from Holden Copley and would highly recommend them . They are very professional, dynamic and proactive, keeping us up to date along the way. We felt from the very start that they were the right Estate Agents for us simply by the passion and enthusiasm shown when they first entered our home. They did an outstanding job in selling our house. Huge thank you to the whole team involved. Cheryl In particular. Thank you again. John and Bernadette
Thank you so much for this wonderful review on Facebook. It is very much appreciated by the whole team.
5/5
GoogleWe've been looking to buy a property for a while, and have viewed several with different estate agents. Holden Copley have been very professional and courteous. They're always on hand to take calls and answer any questions, and we have always found Daniel to be friendly and knowledgeable when showing us around, which helped with our first-time buying nerves!
Hi James, we are so pleased to hear this. Thank you for leaving a fantastic review.
5/5
TrustpilotSplendid viewing experiences
The booking process is very efficient. Onsite agent is very helpful, experienced and professional. Detailed information has been provide timely and being very supportive. Overall a very pleasant and splendid experience. Thank you very much!
Thank you so much!
5/5
GoogleIncredibly taken with milly from rentals. I've dealt with her on one or two occasions since taking my house on last Sept. Her persona is spot on, she deals with the problem very promptly and efficiently. We'll done , she's an asset too holden Copley. Many thanks. Heidi
Hi Heidi, that is very kind of you for sharing your positive feedback. We really appreciate it.
5/5
GoogleI have been adversely affected by the cyber hacking on the conveyancing firm I used, as recommended by Purple Bricks. Melissa at HC has been lifeline. She has always been so helpful, sympathetic and a lot more responsive than my own conveyancer. I would not hesitate to recommend Holden Copley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. HoldenCopley Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
Yes. HoldenCopley Nottingham won Platinum in The Trusted Agent 2026 awards.
