Trusted Agent profile · Arnold
★★★★★
1,870 reviews across 3 platforms
26 High Street, Arnold, NG5 7DZ
HoldenCopley's office in Arnold, at 26 High Street, is rated 4.7 out of 5 across 1,870 reviews on three platforms, including 1,041 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards HoldenCopley won in 2026.
1,041
Reviews on Google
This office
137
Reviews on Facebook
This office
692
Reviews on Trustpilot
This office
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
TrustpilotWe sold our property within a week with…
We sold our property within a week with Holden Copley. All the staff were really helpful and great communication. Melissa was great and supported the sale progression, keeping us up to date always. Thank you so much and would highly recommend 😀
5/5
TrustpilotFantastic Service!
Lianna has been great help, with me being a first time buyer she has took the lead and answered any questions i may have straight away, updating me throughout the purchase of the house at every moment, couldn't ask for anything more!
5/5
TrustpilotGeorge from Holden Copley Arnold
George from Holden Copley Arnold was our agent. He showed us round with a desire to meet our every need. His enthusiasm and excitement really got our attention and ultimately helped us fall in love with our new home. Fantastic service 10/10
5/5
TrustpilotLianna was exceptionally helpful
Lianna was exceptionally helpful, personable and professional during my experience with the sale of my property. She kept me updated every step of the way, and I am extremely pleased with the service I received from Holden Copley! Highly recommend, 10/10 😀👍
5/5
TrustpilotGreat local estate agent
Instructed Holden Copley to sell our house early this year and have found them to be incredibly professional and supportive. The viewer, George has been excellent and Melissa just as helpful getting the sale over the line. Could not recommend more highly.
5/5
GoogleMelissa at Holden Copley made the buying process so simple and stress free, especially for a first time buyer like myself. Would recommend to anyone!
Hi Alex, that is great to hear! Thank you for the recommendation.
5/5
TrustpilotRelocating from Surrey to Derbyshire is…
Relocating from Surrey to Derbyshire is it easy especially when one of you has been very ill. Although we are only at the early stages of purchasing Laura at Holden Copley has been so helpful, understanding with friendly but professional approach. Would definitely recommend using them.
1/5
FacebookHoldenCopley are the letting agent for a flat I moved into recently. The flat has huge issues, and was described by the property manager as "a problem flat" when he came to inspect the many issues I reported. The walls are damp and mouldy in 3 rooms, they windows are old wooden windows that won't close and are full of holes and letting in torrents of air. Due to it being a tall, old Victorian house that's been converted into a flat, it would be tricky to heat anyway because of the tall ceilings, without windows that don't close. After 5 straight hours of heating, I am not able to heat the property past 16.5 degrees. It has made me ill living there; I have had a cold I cannot shift since moving in, and get headaches in the property. The bathroom is falling apart, and the landlords recently said they would not replace the bath tub, but rather just do some re-grouting and install an extractor fan. The 2 H&C agents who came to see the property both agreed that the bathroom needs replacing, but the landlords are saying no, and that seems to be that.The windows need replacing, as was stated by the H&C contractor, but I received an email saying that the works cannot be carried out while people are living there. I asked to end my contract so I can move somewhere healthy, and was told the landlord agreed to this because of the negative health affects its having on me. Once I then found somewhere to move to and said let's move forward with me ending the contract, I was told that actually no they are not OK to do that and I will have to live there for the full 6 months. This will be during the winter in the freezing cold, mould and damp, while they take rent from me and do not do the work that desperately needs doing to the flat. The back and forth in responses, changing of mind and inability to do what really needs doing to this flat in time to make it liveable during winter is incredibly distressing, and the stress of trying to get warm in the flat whilst constantly poorly from the flat is increasing and making me feel even worse. I enormously regret moving in, I desperately wish I had taken more time to look around the flat, but why H&C were OK letting this out when they knew what dire state it was in I just don't know. When one of the old tenants moved out, both should have been told to go so the much needed work could be carried out.I just want to leave the flat, and feel devastated I am being held there during the winter.
Due to how this flat is making me ill to live in, unfortunately I feel like it is important for people looking to rent with H&C to know the situation. To reiterate, I was told I could be released from my contract, as the landlord said my health had to take priority. I then found a new place to live in, and when asked to proceed with being released, I was told actually no now the landlords are saying I must uphold the 6 months. The shock and upset from this was what caused me to write this initial review. As I said, I desperately wished I had looked around properly before committing to this place. If it was not following proper procedure, and H&C knew what a bad state the flat was in, it should not have been allowed to go ahead. Had H&C showed me the issues and said "this is why we can't proceed with this" I absolutely would have understood. I did not twist your arm or force you to take out a contract with me.I understand a new boiler was fitted, and I understand leaving the heating on all day will help. As I said before, financially I'm not in a position to leave the heating on all day, especially when within an hour of it going off the flat is back to freezing because of the state of the windows.If the landlords are saying the work that needs doing should be done when no one is living there, it only makes sense for there to be no one living there so it can be carried out.For now, I am living in masses of distress in a cold damp flat, knowing that if I was released as I was told I would be, I would be living in a much healthier situation currently.I am hugely disappointed more is not being done to release me from the contract, when we all know that not enough can be done to make this flat even close to comfortable when winter properly rolls in.I will also be responding to your last email, of course, once I have received the advice I am waiting for. I do not intend to only speak to you on public forums.
5/5
GoogleReview by Nigel Russell in respect of 55 Morley Mills. Accurate valuation supported by high class media resulted in a quick sale. I was kept informed of developments on a regular basis which was appreciated. In summary, excellent service once again having previously used the agency, again successfully. I would not hesitate to recommend Holden Copley at every opportunity. Thank you to the team. Nigel Russell
5/5
GoogleThe sales department at Holden Copley have always been friendly, professional and knowledgeable. A special mention for Lucy Burrows who has shown me round my prospective purchase on 2 occasions and has been very helpful and allowed me plenty of time
Hi Alyson, thank you for the glowing review!
5/5
TrustpilotThank you for the whole team at Holden…
Thank you for the whole team at Holden Copley for doing everything that you promised and in that way you have made the sale of my property run smoothly. We have exchanged today and completion due shortly. Thanks for a job very well done.
Thank you Tony
5/5
TrustpilotSuper helpful and friendly staff!
Currently going through the buying process and as a first-time buyer, things can be pretty complicated! Daniel at the Mapperley branch has been such a great a great help in assisting me with all my documentation. Thank you so much!
Thank you Jaz, we really appreciate it!
5/5
GoogleI have had the pleasure of dealing with Millie Hastings at HC. To say that she is amazing would be an understatement. She dealt with matters expeditiously and professionally. Her first class assistance was invaluable for which I will forever be grateful. Romana London
Hi Romana, that is great to hear! Thank you very much.
5/5
TrustpilotIt has been a very good experiencece…
It has been a very good experience dealing with holdencopley the lady Ella Simpson who was looking after me kept me informed every step of the way and was available at all times to answer any questions I had . Very professional company I would highly recommend them .
Thank you for your positive feedback! We're delighted to hear that your experience with Ella and HoldenCopley was very good. We strive to provide excellent service, and we're thrilled that Ella kept you informed and was readily available for your questions. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out.
5/5
GoogleMy sale has just completed and it has been smooth from day 1 my property sold within the wk and I was kept upto date with the whole process I would 100%recommend this agents there valuation was spot on especially Melissa at Hucknall branch thanks again guys 😀 …
5/5
TrustpilotA very smooth and efficient service
A very smooth and efficient service. My thanks to Jordan, Melissa and the team.
5/5
TrustpilotPurchase of flat
Holden and Copley have been very professional throughout the whole process. I have dealt with a lady called Karen Eccles who has gone above and beyond to help purchase our flat. A very kind and supportive person.
That is great to hear, thank you for the fantastic feedback!
5/5
FacebookWe would like to say a big Thank You to Steve, Matt & team at Holden Copley. 10/10 service from start to finish. You really did go the extra mile for us & we would not have moved if it wasn't for all your hard work & determination.We will definitely use you in the future & recommend to all our friends & family.From Dawn & Brian Wilks
5/5
TrustpilotFirst time buying a home
First time buying a home, and Holden Copley have been very helpful and smooth through out the process. Very professional and members of staff polite. Communication brilliant. I would recommend this company due to their brilliant customer service.
Hi Jazz, that is great to hear! Thank you
5/5
TrustpilotProperty sold quickly
Property sold quickly , staff pleasant, easy process.
5/5
TrustpilotHolden copley in general have been great …
Holden copley in general have been great but Lianna Vocaturo has been amazing she was always available on email replied quickly and we can safely say we now are buying our dream home and it wouldn't of happened without her
3/5
GoogleGreat communication and really helpful to begin with, great service and speedy. However could have definitely been more helpful when it came to our landlord deciding to remarket. They knew at this point that we have served notice on our current place, with only a week to go, we were left in a position that could have ended us homeless. Thankfully leaders supported us in finding a new house to rent.
Thank you for taking the time out to review your experience. I appreciate you taking my call and for me to get a better understanding of your views. I appreciate it was frustrating that the landlord wanted to cancel the application once information was disclosed by you that was omitted at the start. The decision was unfortunately out of our hands. I’m really glad you found a new property and we wish you all the best for the future. HC
5/5
GoogleHolden Copley have been amazing from start to finish. Not only did they work tirelessly to sell our property but they found us our absolute dream house. Thay have been professional and courteous throughout and I'd like to give special mention to Sheryl the sales progresser who has managed the sale to completion seamlessly whilst keeping me sane! Thank you Holden Copley.
5/5
TrustpilotThe team at Holden and Copley have been…
The team at Holden and Copley have been very supportive through this process. I am particularly grateful to Sheryl from the Hucknall office, without her reassurance and diligence through this process, it would have been way more stressful. She guided and advised through the whole time.
That is great to hear! Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. HoldenCopley Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
Yes. HoldenCopley Nottingham won Platinum in The Trusted Agent 2026 awards.
