Every review we hold for the Angel office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI filled in an application form online and a woman called me. I asked her if they accept benefits (given that they're long-term and would easily cover at least 30x the rent) and she said no. When I asked why, she said "we just don't accept benefits" that's not an actual, intelligible answer. Next time, if you don't know the answer to something, say that. Then, let the person enquiring know that you'll check with management as to why and then be in touch. That is how you provide basic, bare minimum customer service.
S · 26 May 2024
Agent replied · 9 June 2024
Hi KR
We’re truly sorry to hear about your experience and appreciate you taking the time to provide feedback. We are committed to ensuring all our customers receive respectful and professional service. To better understand your situation, could you please reach out to us with more details at complaints@adhocproperty.co.uk? We’re here to help and want to ensure that all your issues are resolved satisfactorily. Thank you.
Best regards,
Ad Hoc
★★★★★ 5/5
TrustpilotGreat low rent option
The team is great, especially Jules, who is ready to answer any questions via WhatsApp. I have used Ad Hoc for 1 year and have recently moved into another property. The process is easy and seamless.
Lofi · 5 August 2026
★★★★★ 5/5
TrustpilotTop review
Federika put so much effort into helping with my application, I was overwhelmed and stressed following a relationship breakdown, felt mentally and emotionally vulnerable and she made it as easy as possible, I am loving my new experience of being a property guardian! thankyou so much for your support!
James · 19 August 2026
Agent replied · 24 September 2026
Thank you for sharing such a heartfelt message. We are delighted to hear that Federica’s kindness and support helped make the process easier during a difficult time. It is wonderful to know you are now enjoying your new experience as a property guardian, and we wish you all the best in your new home.
Kind regards,
The Ad Hoc Team
★★★★★ 1/5
GoogleHORRIBLE. AVOID. Incredibly bad communication. Unreasonable.
They kept asking me for a share code because I have an indefinite leave to remain permit, which means they don't understand standard landlord practices. Fair enough. This is a guardianship. I explained to them the situation and they aren't willing to understand. No reply. No one bothers to send me one line of email to say "we're working on it", nothing!
On the last call, they started tellling me how I should've done their work for them to "send them a home office document like someone else has done in your situation"...........I had already sent them the website link to obtain a right to rent check from the home office by inputting my information. A simple reply to my email to fill it out for them and I would have done it straight away!
Told me I would be too demanding for them for wanting basic professionalism from them. Once again, AVOID.
Perhaps it depends on which managers you get. I want to say thanks to Julius who was helpful throughout. My difficulties were with Dean Tidy.
Edit to add on to the reply:
So many contradictions. First they claimed my right to rent was unlawful, to which it isn't, so they flipped on their "process" and told me "I should have sent them the form because someone else did it when they had the same permit as you"... this is something that is meant for landlords to fill in. Now once again they're going on about not changing processes. Make up your mind! All this because they simply can't swallow their pride to say "sorry, we misunderstood".
Tsukasa · 11 March 2024
Agent replied · 9 June 2024
Thank you for your honest review. Ad hoc did call on Friday and called again today in person and have given you an explanation that our processes are adhered at every eventuality and are not changed to suit every applicants belief of how it should be. We are not a secure tenancy but a temporary housing solution, our practices are not the same as high street tenancies. We appreciate that Guardianship is not for everybody and we have refunded your full deposits and wish you luck in finding a new home. KR Ad Hoc
★★★★★ 5/5
TrustpilotI’m very happy with the Ad Hoc Property…
I’m very happy with the Ad Hoc Property family. They are one of the best property management teams I have experienced. I would especially like to thank Mr. Dean tidy for his excellent support. He is very patient, kind, understanding, and always professional. He listens carefully and helps with any concerns in a respectful way.
Yonas · 17 June 2026
Agent replied · 24 September 2026
Thank you for sharing your kind feedback. We are delighted to hear you have had such a positive experience with the team. It is especially good to know that Dean’s patience, professionalism, and support have made such a difference. We appreciate your thoughtful words and your continued support.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotJulius was very helpful
Julius was very helpful. He made it clear what being a guardian entails and helped the whole process go smoothly.
Declan · 30 January 2026
Agent replied · 8 June 2026
Thank you for your feedback. We are glad to hear that Julius helped make the process clear and straightforward. It is great to know the experience went smoothly.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotMy guide Charlie Mcmonagle made my…
My guide Charlie Mcmonagle made my Adhoc journey seamless ! A truly professional .
Ola · 19 March 2026
Agent replied · 8 June 2026
Thank you for your feedback. We are glad to hear your experience was smooth and that Charlie’s support made a positive difference.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotCharlie made the experience great!
Innocentia · 13 May 2026
Agent replied · 8 June 2026
Thank you for your feedback. We are glad to hear Charlie helped make the experience a positive one.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
GoogleI’ve had a great experience dealing with Ad Hoc as a new guardian. Charlie was brilliant at introducing us to the way it all works. Dean and his team have also been great with fielding my initial inquiry and sorting some complex requests.
Thomas · 24 March 2026
★★★★★ 5/5
TrustpilotMy partner and myself had a great at…
My partner and myself had a great at the property, which was so beautiful Charlie Mcmonagle took us through the whole journey and was a mind blowing I which we knew about this long time ago definitely give a 100/100 I will definitely recommend .
Yetunde · 1 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We are pleased to hear that you and your partner had such a positive experience and enjoyed the property. It is great to know Charlie guided you through the process and made everything feel smooth and straightforward.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotCharlie is a legend!
Sarah · 10 April 2026
Agent replied · 8 June 2026
Thank you for your kind feedback. We are glad to hear the whole process went smoothly and that communication and support have continued after your move in. It is great to know you are settling in well and enjoying the experience so far.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotPleasant experience/Beginning of a New Adventure
We initially made a casual enquiry about an absolutely stunning property we saw on Right Move and we were promptly contacted back by Lauren and arranged a viewing. All communication was efficient and professional, but very friendly and with a personal touch too. We had a really enjoyable and happy viewing where we were given all the time we wanted by Lauren to look around the property and ask lots of questions. Lauren made us feel we were welcome, could be ourselves and like we would be fully supported at all times if we were to take up the venture of applying to be property guardians.We decided we wished to take the opportunity of living in an Ad-Hoc property and ever since have been assisted by Lauren with all the administrative side and any questions we had. Lauren has been wonderful, kind, efficient and attentive at all times and never leaves us to wait for a reply to a question. Martin checked us in and now both Martin and Lauren keep contact with us when we have any questions or small teething issues with the property. Both Lauren and Martin give almost immediate responses to any messages or phone calls and answer all questions thoroughly, respectfully and professionally. They also have a little bit of a good sense of humour :-) We have had a really nice introduction to the company and like a previous reviewer mentioned, we feel welcomed and respected, so thank you to Lauren, Martin and everybody at Ad-Hoc.
Sharon · 9 December 2024
★★★★★ 5/5
GoogleCharlie was very helpful today and took time to answer all my questions and requests. I have had very good experience with Ad Hoc before and now I'm returning back to them. Thank you for a nice service!
Signe · 26 March 2025
Agent replied · 18 June 2025
Hi Signe,
Thank you for your kind words. We're pleased to welcome you back to Ad Hoc and glad to hear Charlie provided the attentive service you expected.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotLauren Smith-Jones - incredibly helpful!
From my initial contact with Lauren right through to arranging the date for my checking in at the property, Lauren has been superb. It started well with a clear and concise explanation of what being a property guardian entails. She met myself and my daughter at the house and showed us around answering all questions we posed to her. We managed to sort everything on the spot as the house was perfect for me. Subsequently Lauren helped throughout the referencing process, keeping me up to date on what was happening and time frames. Thank you Lauren for providing such an excellent service throughout; I am most grateful.Mark
Mark · 4 November 2024
★★★★★ 2/5
TrustpilotShort staffed and going downhill fast!!!
I first rented with Adhoc late 2021 and found it to be good, but after that property closed, they went downhill in my personal experience. I had to leave in the end and find something private last month. The last property I was in was a complete joke from start to finish and even the manager admitted to me on the phone it wasn't good, still had to pay full rent though, that's something they don't scrimp on! We had no bin collections for approx 4 months. A hanging wire in the stairwell was found to be live nearly a year into the tenancy. Fire alarm and legionnaire's disease water system maintenance wasn't carried out for long periods of time, but signed off on the paperwork. There were plenty of false promises made by staff (mainly Trina), some just blatant lies. The maintenance side of things was probably the worst, with minor and major issues taking such a long time to be fixed/resolved. There were so many tenants moving in and out it was so hard to keep track of who was supposed to be there, which is a big part of property guardianship. We were never informed of who the current tenants actually were. Private information about fellow guardians was divulged and I even learnt the code to all of the keys in the building due to incompetence. It's sad because it has all the potential of being a great way to live, but in the southwest it's run very poorly, leaving people vulnerable.
Damian · 2 November 2024
★★★★★ 5/5
GoogleThank you so much for given me a plce to call home.
Thank you Dean for your emotional and physical support during the death of my late husband. Thank you all adhoc staff for giving us hope when it comes to affordability on the accomodation market
Tina · 28 November 2025
★★★★★ 5/5
TrustpilotAmazing team and smooth process
Charlie did a fantastic job at ensuring the process was smooth and easy for us to move in! Very thankful for his skill and attention detail in accommodating our needs. Will be referring many people!
Rebekah · 1 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We are glad to hear the move in process was smooth and that Charlie’s support and attention to detail made a positive difference. We appreciate your recommendation and hope you enjoy your new home.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotMy Good Experience
Yeah here where i Live is very nice ,very secured and very comportable to live.
Marvin · 15 November 2025
Agent replied · 25 December 2025
Thank you for your message. We're pleased to hear you're comfortable where you live and that you feel secure. It’s also good to know any issues have been handled quickly when needed.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotOutstanding Customer Service
Simply, the best letting Agency I have had in 20 years of renting in the UK.I rented from Ad Hoc over a decade ago and I was helped by Martin. The agency keeps with the same great values up until today.On this occasion, I had the pleasure of being guided by Lauren, what a kind, friendly, informative and genuinely helpful lady. You can feel the sincere approach. Lauren kept me informed throughout the process of applying and referencing. Lauren, Martin and the rest of the team are prompt to support and resolve if we have questions about the house and they try their best to resolve any issue as soon as possible. I am very grateful for your kindness and support. One feels welcomed, not many Agents make you feel like that these days.
Lucia · 2 October 2024
★★★★★ 5/5
TrustpilotFriendly staff!
I just got the keys to my new place with Ad Hoc and am looking forward to my time in this property! Lauren and Martin have been very friendly from the beginning, and have made me feel comfortable. A couple of times it took a little longer than I would have liked to get hold of someone, given that finding housing is a bit stressful, but have always managed to get in touch eventually and once I have, I’ve been reassured! I have been provided with several ways of getting hold of Ad Hoc or other services should anything happen or I have any questions, so I am hopeful that my experience here will be good. Thank you Lauren and Martin for making my check in experience as simple yet thorough as possible and keeping me reassured at every point :)
Anon · 2 October 2024
★★★★★ 2/5
TrustpilotFlophouse for alcoholics
Like living in a prison cell ? Thisplace is for you, its just like a night in a busy police station. Be kept awake at night by loud, rude and aggressive drunks. They even try and cook while drunk, regularly leaving the oven on, they stagger around the hallways with no regard for others. On the plus side, its very cheap and the drunks even informed me that one was subletting his room to the other and making some extra cash. He just bought a camping bed for his mate. Also, some places don't accept people on benefits but ad hoc welcome tenants on benefits.
Weasel · 4 June 2022
Agent replied · 10 June 2024
Hi there, sorry to hear this, can you tell us which property you refer to?
★★★★★ 5/5
GoogleI had a really good experience with Ad Hoc. Charlie was very professional. Her showed me different properties and he quickly helped me find something i wanted. He was very informative and friendly. I really enjoyed talking and working with him.
Mugurel · 14 December 2025
★★★★★ 5/5
TrustpilotExcellent Frederika was excellent
SCOTT · 16 September 2026
★★★★★ 5/5
TrustpilotOutstanding service and support
I can't express enough how grateful I am to Adhoc. I was facing delays with my referencing, and the thought of not getting my keys in time was incredibly stressful. However, thanks to the dedication and hard work of the agency especially Lauren from the Leeds office, for their exceptional service.She stayed with me on the phone and WhatsApp all day, providing updates at every stage. Even though it was a busy Thursday, she worked tirelessly and went above and beyond to ensure everything was completed, right up until 15 minutes before the office closed. Her enthusiasm and commitment were evident, she was genuinely happier than I was when everything finally got sorted!Because of her efforts, now I am able to get my keys on Friday, just in time to start my new job on Tuesday after the public holiday. If this agency hadn't gone the extra mile, it would have been a complete disaster. If you're looking for a letting agency that truly cares about their clients and goes the extra mile, I highly recommend this team. I'm so grateful for their help and highly recommend them to anyone in need of a reliable and dedicated letting agency. Thank you, Lauren, and the whole team!
Neenu · 22 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
