Every review we hold for the Andover office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThroughout an incredibly challenging and frustrating conveyance, James Conner was consistently helpful and hardworking in ensuring that the conveyance successfully completed. Many difficulties presented themselves from the solicitors and the buyer throughout but nevertheless James remained composed and reassuring throughout the process. Thank you James.
Mark · 9 May 2021
Agent replied
Good morning Mark. Thanks so much for the rating and review, your words are greatly appreciated. The process was a lot harder than we could have initially anticipated, but you were always a pleasure to deal with throughout and we were so pleased when it all finally happened for you! We wish you all the very best for the future!
★★★★★ 5/5
GoogleBen has been absolutely amazing. He has been very responsive throughout the whole process. Being an agent myself I found myself very impressed with how he has conducted himself. Keep up the good work!!!PositiveResponsiveness, Quality, Professionalism
C · 25 August 2022
Agent replied
Good afternoon, Thank you so much for the 5 star review, it is great to hear that Ben has provided you with a good service.
★★★★★ 5/5
GoogleLaila was extremely lovely and very professional. Made the experience 100% better.
Ela · 26 May 2024
Agent replied · 24 August 2024
Hi Ela, thank you for your five star review to Laila. Fantastic to see you had a great experience and thanks for sharing, Laura.
★★★★★ 5/5
GoogleVery polite and helpful staff. Thank you to Ben for being so patient with my wife and I!!!
Denzil · 27 January 2024
Agent replied · 24 August 2024
Hi Denzil, thank you for your five star review. Fantastic to hear Ben has been so patient! Thank you for sharing and all the best, Laura.
★★★★★ 5/5
GoogleI spoke with Louise about a property I'm interested in renting, and she was very patient and kind while gathering all the necessary information from me. I appreciate her effort in adjusting a viewing appointment to accommodate my work commitments.
Rina · 20 March 2025
Agent replied · 20 March 2026
Hi Rina, Thank you for your wonderful review! We're thrilled to hear about your positive experience with Louise. It's great to know she could accommodate your schedule. We appreciate your feedback and look forward to assisting you further. Best wishes , Lisa
★★★★★ 5/5
GoogleRanjan was very professional and helpful in renewing my tenancy. She was kind and considerate towards my situation and went over and above to reach a favorable outcome (even accepted a call out of hours.) Many thanks for an excellent service.PositiveResponsiveness, Professionalism
Tennille · 25 August 2021
Agent replied
Good afternoon Tennille, thank you for leaving us such a great review.
★★★★★ 5/5
GoogleJames and his team marketed my mother's house following her death and we were dealt with great sensitivity at what could have been a difficult time. Their professionalism was exemplary, always available to answer questions. It was particularly helpful as I live in Devon and I felt they were always acting in my best interests .
The portfolio was of exceptional quality, photographs were very professional.
A delight to do business with and I would not hesitate to recommend them as the go to agents.
Nadia · 26 December 2019
★★★★★ 5/5
GoogleGreat experience with Andrew and staff has been fantastic specially Sarah thanks again
Sarwar · 21 August 2026
★★★★★ 5/5
GoogleExcellent service ,very professional throughout the whole process of buying.
James and the team always kept us up to date and chased up things for us ;)
Highly recommended!
Daria · 13 February 2023
Agent replied
Hi Daria and Rafal, Thanks so much for the kind words and for recommending our services! We work hard to give a good service to our clients, so really appreciate when this is recognized. Thanks again and we wish you all the very best for the future
★★★★★ 5/5
GoogleExcellent care and service, very professional throughout and always had my best interests at heart while selling my Dad's house. James was patient and understanding during a very difficult time and made the whole process much less painful than it might otherwise have been. Highly recommend.
Miriam · 14 November 2019
Agent replied
Good afternoon Miriam, thanks for taking the time to leave us feedback regarding your recent experience and the 5 star rating is much appreciated! We know it was a very difficult time for you and we were so pleased it went through as smoothly as possible for you. We wish you all the best for the future!
★★★★★ 5/5
GoogleWe had an excellent experience with the sale of our property. At every stage of the process James Connor showed his skills and understanding. He kept us updated at every step of the sale, reassuring us and explaining things to us when necessary. He also liaised with solicitors and moved things along when issues arose. We were very satisfied with the way he handled everything from marketing to completion. It was a very positive experience, largely thanks to James.
Dinah · 16 March 2019
★★★★★ 1/5
GoogleRearranged a viewing three times. Final time turned up, no one there, called to find that they had an offer and weren't showing it any longer.
Robert · 20 July 2025
Agent replied · 20 March 2026
Dear Robert Butler-Ellis,
We sincerely apologize for the inconvenience you experienced with the viewing arrangements. Your feedback is invaluable, and we are committed to improving our communication processes. Thank you for bringing this to our attention. Can you please email myself with some further details so this can be investigated. ldurk@andrewsonline.co.uk
Best wishes ,
Lisa
★★★★★ 5/5
GoogleLouise from the Wallington branch was great. Easy to communicate with and was keen to know what doesn't work for us to provide the best results
Clinton-Jess · 20 July 2025
Agent replied · 20 March 2026
Thank you, Clinton-Jess, for your wonderful feedback! We're thrilled to hear that Louise provided excellent service. Your satisfaction is our priority, and we're glad she could meet your needs. We appreciate your support and look forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 5/5
GoogleExcellent service from start to end from James Connor and his team. We valued their honest approach, which built a lot of trust with us, and they were always there for metaphorical 'hand-holding' and advice.
James · 15 March 2022
Agent replied
We really appreciate those sentiments, as we pride ourselves on being honest and trustworthy! You were such a pleasure to deal with during what we know was a stressful time and we hope you'll all be very happy in your new home!
★★★★★ 5/5
GoogleThe agent that has been supporting me in the last couple of weeks has been outstanding in service, competence and reliability. Ranjan has excellent knowledge and is truly customer focused. Thank you Ranjan for excellent service. AngelikaPositiveResponsiveness, Professionalism
Angelika · 25 August 2021
Agent replied
Good afternoon Angelika, thanks so much for leaving us a 5 star review!
★★★★★ 5/5
GoogleSpoke with Sarah ford who was very helpful in arranging my viewing. It was a quick and easy process with just a few questions to answer. Thanks for the help
Cam · 20 May 2025
Agent replied · 20 March 2026
Hi Cam, thank you for your wonderful feedback! We're thrilled to hear that Sarah made your viewing process smooth and easy. Your satisfaction is our priority. If you need further assistance, feel free to reach out. Best wishes, Jake
★★★★★ 5/5
GoogleKaren in the Wallington helped advise me with a series of questions regarding letting out a property. She was absolutely lovely to speak and very patient when listening to and accounting for all of my questions. Her responses were very detailed and helped aid my decisions going forward so our conversation was very much appreciated!
Nancy · 26 April 2024
Agent replied · 24 August 2024
Hi Nancy, thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.
★★★★★ 5/5
GoogleThis is the 4th or 5th time we have used Andrws for a sale or purchase. As always, James and his team provided great support during a lengthy sale process. Special mention has to go to Janine whose support and sense of humour stopped us going mad at certain stages in what turned out to be a lengthy and somewhat frustrating sale process. We would wholeheartedly recommend James and his team to anyone considering selling.
Peter · 23 September 2019
★★★★★ 5/5
GoogleSpoke to Ranjan J. to renew existing tenancy agreement for a flat I’ve had on their books for a number of years now. She was very helpful, courteous and professional and a pleasure to deal with.
Allan · 30 July 2021
Agent replied · 30 July 2023
Good afternoon Allan thanks so much for leaving us a 5 star review! It is great to hear that Ranjan was so helpful.
★★★★★ 5/5
GoogleSpoke to Ranjan J. to renew existing tenancy agreement for a flat I’ve had on their books for a number of years now. She was very helpful, courteous and professional and a pleasure to deal with.
A · 2 July 2021
Agent replied
Good afternoon Allan thanks so much for leaving us a 5 star review! It is great to hear that Ranjan was so helpful.
★★★★★ 5/5
GoogleI viewed a property with Laila and found her to be very informative and helpful in my search for my new home. She talked me through my circumstances and was proactive in sending me properties that meet my requirements. I would recommend anyone looking to rent locally to contact her!
Marcus · 26 May 2024
Agent replied · 24 August 2024
Hi Marcus , Thank you for the five star review. It is fantastic to hear That Laila was very informative and helpful during your search. Thank you for the recommendation , Lisa
★★★★★ 5/5
GoogleGentleman James as I called him was a straight talker, honest, acting with integrity and professionalism throughout the process of selling my House. I knew the sale was in the safest of hands and my opinion never faltered once regarding this. It takes a team to sell a house and I also have to also give a shout to Janine whose effervescent personality, encouragement and class in showing people round the house just kept me going and constantly made me smile. Nureya completes the package of this amazing team. What can I say but thank you guys, I will always smile when I walk past your window!PositiveResponsiveness, Quality, Professionalism, Value
Teresa · 25 August 2021
Agent replied
Hi Tess, thanks so much for giving us a 5 star review! Our team really takes pride in what we do, so really appreciate when this is recognized. You were a complete pleasure to deal with throughout the process and we wish you all the very best for the future...and we'll make sure to give you a wave when you walk past the branch!
★★★★★ 5/5
GoogleAll of my inquiries were answered politely and with utmost respect. One of their agents, Ben, even walked me through particular queries I had with a lot of patience and made sure I understood his answers to my queries before ending the call. For an autistic person such as myself, this was greatly appreciated!
Epic · 29 January 2024
Agent replied · 25 October 2024
Hi there, thank you for taking the time to write us a five star review. Fantastic to hear Ben has provided you with excellent support and been patient with yourself, I am so glad he could help! Thank you for your kind words and all the best, Laura.
★★★★★ 5/5
GoogleAll of my inquiries were answered politely and with utmost respect. One of their agents, Ben, even walked me through particular queries I had with a lot of patience and made sure I understood his answers to my queries before ending the call. For an autistic person such as myself, this was greatly appreciated!
Mason · 27 January 2024
Agent replied · 24 August 2024
Hi there, thank you for taking the time to write us a five star review. Fantastic to hear Ben has provided you with excellent support and been patient with yourself, I am so glad he could help! Thank you for your kind words and all the best, Laura.
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