Trusted Agent profile · Andover
Verified
★★★★★
366 reviews across 2 platforms
1-3 London Street, Andover, SP10 2NU
Part of Brockenhurst, see every office.
Brockenhurst's office in Andover, at 1-3 London Street, is rated 4.6 out of 5 across 366 reviews on two platforms, including 361 Google reviews rated 4.6.
Every review we hold for the Andover office, from every platform, shown as written. First names only.
1/5
GoogleIt hasn't been a great experience. We had to get them to correct Rightmove details several times including making it clear where our house actually was. It was then all ok up to the point we accepted an offer. Despite the process being …
Hello John and thank you for your feedback. Obviously we’re disappointed that you’ve only given us one star but we accept … More
5/5
GoogleClare and the team have been amazing, especially during Covid restrictions. I made my offer on the property in early January 2021 and exchanged mid February 2021. …
5/5
GoogleAbsolutely delighted with the service we have received from Clare and the team for both selling our house and also renting out a property for us. Highly recommended!
5/5
GoogleI called to ask information about a property and I would like to thank Emma for being extremely helpful and very friendly. I highly recommend Brockenhurst estate Agents.
5/5
GoogleAs a buyer looking for property in the Andover area I contacted several estate agents to arrange viewings. And yes they mostly turned up on time for the viewings but most were just going …
1/5
GoogleWould never use them again due photo shopping pictures contract not filled out correctly if I could give a minus mark I would
Thank you for bringing your concerns to our attention. We take feedback seriously and are committed to transparency and accuracy in all our dealings. However, our records do not show any recent interactions with our office under your name.
5/5
GoogleThe team at Brockenhurst are a credit to the industry. Whenever we viewed a property through them, they were always very professional and knowledgeable in their portfolio. If ever I had a question they didn't know the answer to, they went …
Thank you for the great feedback Dan & Sophie! It’s so good to hear that our service levels stood out and that you've had a particularly great experience with all of the team. We wish you the best in your new home!
5/5
GoogleBoth Adam and Clare were super helpful,very professional and friendly. Our overall impression of brockenhurst estate agents is of an efficient customer focused team....... Many thanks
5/5
GoogleAll the team at Brockenhurst in Andover have been brilliant. They have all worked really hard to sell our property and have supported me throughout the process in a very professional manner. …
5/5
GoogleGood professional service offered, with quick sale achieved via the Andover office. David, Clare and Holly were very helpful, responsive and informative. Third time I have used Brockenhurst Estate agents .... no more need be said.
5/5
GoogleI have been a tenant for years now. And I highly recommend Paula holewell from the ludhershall branch. She has helped so much with any situation I have. Brilliant. Highly recommended. Very helpful.
5/5
GoogleClare, Matt and the team were fantastic during the sale of our house. They kept us informed at every step, were friendly and reliable. I would highly recommend their service.
1/5
GoogleDo you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then …
Jakub, I am obviously unhappy to read a review of this nature and am sorry that you have felt sufficiently moved to leave it. … More
5/5
GoogleMatt is a very enthusiastic and professional agent and was a pleasure to deal with. Brockenhurst found us a buyer within 2 days of the property hitting the market. Thoroughly recommended.
5/5
GoogleBrockenhurst is the best, always happy to help and fast ! So proud I choose them when we rented! Bless you, Brockenhurst! Florentina & Gaby
Thank you, Florentina and Gaby, for your wonderful feedback! We're thrilled to hear about your positive experience with Brockenhurst. Your satisfaction is our top priority, and we're glad our speedy service stood out. We're here to help whenever you need us. Best wishes from the Brockenhurst team!
5/5
GoogleIn my perspective the apartment is of good standard
We appreciate your perspective on the apartment's high standard. Thank you for your feedback.
1/5
GoogleHopeless. I would avoid them with a barge pole. I had to fix a broken front door myself, it took three weeks to get other things sorted and my TV aerial still doesn't work 3 months after moving in. Latterly I have been without hot water …
We are really sorry to hear that you’re unhappy but as you aren’t our tenant, it’s been very difficult to help directly. We do have a contact number for you and we are aware of the issue and have left many messages for you over recent weeks. Please be kind enough to respond and we will try to advise you further.
5/5
GoogleWe have recently bought our house through Brockenhurst and I would definitely recommend them. They have been great at answering calls and emails promptly and would provide me with regular updates throughout the process. Very friendly and approachable staff. Nothing seemed like too much trouble.
Dear Hannah, thank you so much for taking the time to post your thoughts. It’s great for us to know that we’re getting things right. Best wishes, all at Brockenhurst
5/5
GoogleAll team at Brockenhurst are amazing, thanks to them I was able to rent my first flat. Adam was very helpful and professional, definitely would recommend.
5/5
GoogleFound my perfect house with help from andover Brockenhurst. Clare was supportive and utterly professional. Highly recommended
1/5
YellAppalling service!
I cannot recommend strongly enough that nobody should use this agency to even sell a dog kennel. They are only interested in their commission but allow sales to fall through due to their failure to respond to urgent emails, telephone calls and notes put through their door. They are happy to come and value your house but not so keen to tell tbe truth to potential buyers or see the sale through. If you want to get their attention then get rid of them - suddenly they are contacting you on bank holidays, Sundays or any time to threaten you with court action. Obviously their business is failing and they need to employ bullying tactics to get in every penny they can - even if they have done nothing for it. A very unpleasant and unprofessional MD leads by example so what can you expect. They do not adhere to client confidentiality and have been reported to the Property Ombudsman amongst others. When you mention their name to locals you realise what a dreadful reputation they have - too late!
5/5
GoogleBrockenhurst Andover has made our property transaction so easy. They are the best!! The manager here has made the house buying experience cherishing and amazing. Thank you Matt.
5/5
GoogleI had a very fantastic experience with Brockenhurst while buying my first home. They made my dream come true. The whole team was excellent from beginning till the end. Matt, Adam, Amie and Kerry, all of them were very friendly and professional. Good luck to the whole team and keep up your good work.
5/5
GoogleLovely helpful estate agents. Highly recommend
We're thrilled to hear that you found our services helpful and lovely! Your high recommendation is greatly appreciated. Thank you for choosing Brockenhurst Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brockenhurst's Andover office has 366 reviews across two platforms: 361 on Google, 5 on Yell.
Brockenhurst Andover is rated 4.6 out of 5 across all 366 reviews, and 4.6 out of 5 on Google from 361 reviews.
Brockenhurst Andover, 1-3 London Street, Andover, SP10 2NU.
