5/5
GoogleThroughout the sale of our house, Andy and the team at Brockenhurst have been exemplary estate agents. Their innotive ways of marketing, clever use of social media and first class photography really brought our property to life which …
Trusted Agent profile · Andover
Verified
Brockenhurst Andover reviews
★★★★★
367 reviews across 2 platforms
1-3 London Street, Andover, SP10 2NU
Part of Brockenhurst, see every office.
Brockenhurst's office in Andover, at 1-3 London Street, is rated 4.6 out of 5 across 367 reviews on two platforms, including 362 Google reviews rated 4.6.
Reviews
Every review we hold for the Andover office, from every platform, shown as written. First names only.
Google5/5
GoogleI can't speak highly enough of Brockenhurst Estate agents in Andover. A friendly, approachable team who obviously communicate well with each other. Whenever I called no matter who answered the phone they knew who I was and were …
5/5
GoogleI have been renting through Brokenhurst for over 3 years. In all that time I have recieved nothing but professional and responsive service, in particular from Paula and more recently Chloe, who has worked really hard to resolve some maintenance issues caused by neighbouring properties. Thank you ladies.
Agent replied · 26 July 2024
Thank you very much for your kind words Nicky, we're really pleased you've been impressed with our service throughout. Paula and Chloe are very grateful for your feedback.
5/5
GoogleProfessional, prompt and efficient service from everyone we dealt with especially Matthew and Adam.
Agent replied · 26 July 2024
Hello Helen. Thank you for your kind words about our Andover team. We’re delighted that you’ve been happy with the way things were handled for you.
5/5
GoogleThroughout the process of our house purchase we have been extremely impressed by the pro-activeness, responsiveness, personable nature, and willingness to 'go the extra mile' by Andy and his team. This, combined with a use of modern …
1/5
GoogleI booked an appointment to have a viewing today. They assured me on 3 calls that I would be the first person to view, as the tenants would not be out until end of last week. The earliest viewing was the 15.11.2021. I ring up to confirm after seeing ad says let agreed. Took no responsibility and said nothing they could do and that I should have been told. Appalling service and have now left me without a place to live.NegativeQuality, Professionalism
5/5
GoogleWe found Brockenhurst at Andover just amazing supporting us from all the way through to completion! Always so responsive, compassionate and helpful. Thank you for making what can be a stressful time fun too. Matt & Michelle Spencer
1/5
GoogleI only put a 1 star because I couldn’t put a 0, bullying elderly couple, refusing to give keys back.And are refusing to take property off right move even thought the contract has ended. Bully boy tactics. Avoid this cowboy estate agents. Brockenhurst if you want to talk to me reply to this message and I’ll ring you
Agent replied · 19 September 2026
Hello Gavin,. I’m sure there is a straightforward explanation for what has gone on but we have no idea who you are. If your message is genuine and you’ll call, we’d like to hear from you. Please call David on (01256) 517994
5/5
GoogleOur viewings with Adam were lovely and relaxed; he was professional, friendly and informative, and after the viewings he followed up with us as promised. What was particularly nice and impressive was his diplomacy around financial …
5/5
GoogleEmma was so helpful today. I enquired about a property and having not rented before, Emma really explained how the process works and reassured me. She was sympathetic and kind. Can only say good things about brockenhurst
1/5
GoogleWould never use them again due photo shopping pictures contract not filled out correctly if I could give a minus mark I would
Agent replied · 13 May 2026
Thank you for bringing your concerns to our attention. We take feedback seriously and are committed to transparency and accuracy in all our dealings. However, our records do not show any recent interactions with our office under your name.
5/5
GoogleReally helpful team. We are extremely happy with their service with how understanding and flexible they have been to meet our needs.
Agent replied · 26 July 2024
Thank you so much Tashmiyah Farhat for your kind review! We are delighted to hear that you are happy with our service and that we were able to meet your needs. We strive to provide the best customer service possible and your 5-star rating is greatly appreciated! Thank you for your support!
1/5
GoogleI bought a house through this company 3 months ago. If I didn't follow them every day, they wouldn't do anything. Communication is a huge problem. It is completely disrespectful that I did not receive an answer to the question I asked for a …
5/5
GoogleMet with Adam today to view a property in Andover. Everything went really well, so much so we decided to buy! I had also spoken previously with Amy and Donna who were both very helpful.
5/5
GoogleThe first thing you notice about Brockenhurst Estate Agents is how friendly they are. It was quite refreshing after dealing with a few other agents whilst we were searching for our forever home. …
5/5
YellAdam
Thank you Adam for your professional service you gave us last Friday when viewing a property. I'm sure you will have a very good career ahead of you Keep up the good work
5/5
GoogleClare and the team are fantastic! They are professional, helpful and courteous. We are currently mid purchase and it’s been smooth sailing so far! Highly recommended.
5/5
GoogleAs first time buyers, the housing market seemed daunting and overwhelming. However Matt, Adam and Claire were willing to hold our hands through the entire process from first viewing to completion. Not only were they kind enough to answer …
1/5
GoogleWouldn’t recommend; nobody bothers to answers emails. Go to the office and get fobbed off with the ‘it’s not this branch’ that deals with it but I’ll get someone to call....but no one does. Still waiting for a refund from a tenancy that ended in July...awful service Only given one star as can’t give 0 stars
Agent replied · 26 July 2024
It’s really disappointing to receive this type of review, particularly when you have not been a client of ours I hope that you have posted this message to the wrong company by mistake as there are others with similar names, Perhaps you be kind enough to check this and with draw this review. it would be a shame to think that anybody would say this sort of thing maliciously, So if you do have a concern and it is genuine, please will you be kind enough to contact David on (01256) 892222 and we will be absolutely delighted to talk through any genuine concerns you may have.
5/5
GoogleI cannot thank Matt enough. Despite me being high maintenance and desperate for contact whilst trying to agree our offer, he was absolutely fantastic. The best estate agent I’ve worked with !
5/5
GoogleClare, Matt, Adam & Jo have all been fantastic with both our sale and purchase, highly recommended! They secured a buyer before our property went to market and helped us to find a suitable property to buy. The support and communication from the move manager (Jo) has been second to none.
Agent replied · 26 July 2024
Thank you for your kind words and we are thrilled that you’ve been really happy with everything we’ve done for you. Your comments have been passed on to the team. Thank you for using us. Kind regards, All at Brockenhurst
5/5
GoogleFrom start to finish Matthew and his team have dealt with the sale of my father-in-laws property efficiently and were a pleasure to deal with. Thank you for everything.
5/5
GoogleJust wanted to share our experience with brockenhurst.although our proposed move never happened for us i would like to thank both clare and mat. for their help which was conducted in a friendly and professional manner.Hope to use their services again in the near future.Will definately recommend.Kind regards tania and gary adams.
Agent replied · 26 July 2024
Dear Gary and Tania. Thank you so much for your comments. You are a pleasure to work for. Thanks and regards, Clare, Matt and colleagues.
5/5
GoogleAbsolutely spot on service from Matt at Brockenhurst, from booking our first viewing, negotiating the offer and having our offer accepted hes been wonderful. He kept us up to date with everything and made sure that we were happy. So far so good, would definitely work with them again.
Agent replied · 26 July 2024
Many thanks Andrew for taking the time to comment on your experience with our Andover office. We are obviously delighted that you’ve been pleased with the work we carried out for you. Thank you and best wishes, all at Brockenhurst
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
