Every review we hold for the Andover office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIt hasn't been a great experience. We had to get them to correct Rightmove details several times including making it clear where our house actually was. It was then all ok up to the point we accepted an offer. Despite the process being remarkably quick it clearly wasn't fast enough for Andy. He got the facts wrong about the legal impediments and the state of the onward chain doing more harm than good. He then aggressively tried to make us break the chain and move out before Christmas not caring that it was impossible to get a removal company nor would we have anywhere to live! Subsequently we did in fact agree to break the chain and move out in Jan without our onward purchase secured but not a single call or email to thank us or wish us well. Clearly far more interested in their commission than the people they are meant to represent.
John · 27 July 2021
Agent replied · 26 July 2024
Hello John and thank you for your feedback.
Obviously we’re disappointed that you’ve only given us one star but we accept your points regarding the amendments needed to our online advertising and we’ve apologised for the mix-up. Clearly we’re pleased that you were happy with everything up to and including the point when the sale was arranged.
Whilst positive online reviews can persuade people to use a particular company, negative reviews can do the opposite, so we feel it's important that all the facts are shared. Equally, where errors have been made, it's important that we face the matter and learn from it where we can.
You had marketed your property for a year with another estate agent, without success and asked us to take over. After approximately eight weeks, we found a buyer for you, at over the asking price. When you accepted the offer, you agreed to break the chain if necessary and on that basis, your buyer (and the rest of the chain) were able to move forward. Shortly afterwards, you found a property to purchase and decided not to break the chain.
As the sale proceeded and Christmas approached, the buyer at the bottom of your chain decided to withdraw from the transaction if things did not happen by Christmas. Pressure was applied by the chain to complete the sale and we feel it’s important to anybody reading this review, that they are aware of these facts.
Buying and selling a property can sometimes be stressful and dealing with many different parties - buyers, sellers and solicitors throughout the chain - can be a tricky process for Estate Agents, trying to juggle dates and different needs of the various buyers and sellers involved in a chain of transactions. With hindsight, we clearly but unintentionally, applied too much pressure in this instance and we apologise if you felt pressured. Your chain was about to collapse and you would have lost your sale and we felt we were doing the right thing by you. In fact, we note that at the time of writing, your purchase still hasn't gone through, so had you not broken the chain, then things would clearly have fallen-through.
We accept that we could have handled some of the conversations and negotiations more sensitively and we will certainly learn from this. We are of course pleased that your sale has concluded and we wish you the best of luck with your purchase.
★★★★★ 5/5
GoogleGood service and i have great experience with finding a flat
Dona · 25 June 2026
★★★★★ 5/5
GoogleExcellent. I rarely review anything but as buying and selling our homes is a bit of a rollercoaster, it calls for sound and steady guidance. I have been well-served by all the staff at Brockenhurst. My personal thanks to Clare & Andy; I know you and the team have gone the extra mile and earned every penny of the very reasonable fee.
M · 16 September 2021
★★★★★ 5/5
GoogleWe had probmelms with our solicitors taking way to long to do searches! So we spoke to Matt and he was absolutely amazing! He chased everything up us and kept us updated along the way! Would recommend to anyone!
Lauren · 18 September 2018
Agent replied · 26 July 2024
Hi Lauren, thank you for your kind comments. We’re delighted that you are too!
★★★★★ 5/5
GoogleAbsolutely fantastic experience with buying our house through Brockenhurst. Every member of the team that I have spoken to has been approachable, friendly and professional. Angela, who has been my main point of contact has gone above and beyond to help us. I would definitely recommend them
Miss · 13 May 2024
Agent replied · 26 July 2024
Thank you for your glowing review! We're thrilled Angela and the team made your home-buying journey enjoyable. Your recommendation is highly valued. We look forward to assisting you again in the future.
★★★★★ 4/5
GoogleI attended 2 viewings with Brockenhurst in the past week, and everyone I spoke to from the lettings team was friendly and knowledgeable. They were very helpful and efficient in answering any questions I had both prior to and during the viewings. Overall, a great experience!
Leah · 13 May 2024
Agent replied · 26 July 2024
Thank you for sharing your experience with our lettings team at Brockenhurst. We're thrilled to hear about the friendly and knowledgeable service you received during your viewings. Our team strives to be helpful and efficient, and it's great to know we met your expectations.
★★★★★ 5/5
GoogleLovely estate agents. Amy is great - friendly, knowledgable and helpful, highly recommend!
Hayley · 13 May 2023
Agent replied · 26 July 2024
Thanks for your kind words! We're thrilled you found Amy's service friendly and knowledgeable. Appreciate your high recommendation!
★★★★★ 5/5
GoogleClare is extremely knowledgeable and very honest in all aspects of her work. She has sold a friends house, and I can honestly say in my dealings with her Clare has been superb. There are too few other agents out there like Clare. I simply could not rate her any higher. Anyone that buys or sells with Clare is in very safe hands.
MDH · 18 September 2020
★★★★★ 5/5
GoogleThank you to Clare for her laid back, non pushy approach. From Clare and the rest of the team I received updates and information required, which was all presented with a very friendly and polite manner. Couldn’t be happier with the professionalism and the attitude in the way they dealt with my house sale. Thank you so much.
Jo · 16 September 2021
★★★★★ 5/5
GoogleVery supportive throughout the process. Trustworthy and always communicated updates promptly. They all made the processes as smooth as possible and worked hard to ensure deadlines were met and paperwork signed. Also, staff were kind and approachable - would definitely use Brockenhurst again.
Tanya · 13 May 2024
Agent replied · 26 July 2024
Thank you for sharing your experience! We're glad to have made the process smooth and to meet your needs with prompt updates and kindness. Looking forward to assisting you again.
★★★★★ 5/5
GoogleVery helpful and friendly members of staff. Highly recommend them . Thank you
Tek · 12 July 2025
Agent replied · 10 September 2025
Thanks for your feedback Tek!
★★★★★ 5/5
GoogleI would highly recommend using Brockenhurst estate agents. From our valuation to moving day, we had an excellent service. Brockenhurst were always happy for me to ring them with any questions I had, which I had many. If you are planning on moving I would highly suggest you go and speak to Clare and the team.
Kevin · 16 September 2021
★★★★★ 5/5
GoogleWe have recently purchased a property in Andover through Brokenhurst's and the whole experience has been handled brilliantly. Considering we currently live in Spain and we are in the middle of a world wide pandemic, Matt, Jo and the team have been very professional and everything was done on line or by phone. Thank you all.
Thomas · 16 September 2021
★★★★★ 5/5
GoogleI would thoroughly recommend Brockenhurst Estate Agents, Andy has been the best. He's been professional, friendly and proactice. I would definitely be in touch with Andy again if I decide to sale or purchase again in the future. Thank you so much for making my first time buying process pleasant and not too stressful.
Donna · 16 September 2021
★★★★★ 5/5
GoogleWorking with Clare, Adam & Matt has been great. They have been pleasant, patient and very helpful. It has been a real pleasure working with them to sell my property. I would recommend Brockenhurst to anyone wanting to sell their property with the least amount of stress & hassle.
Barbara · 13 May 2022
★★★★★ 5/5
GoogleWould definitely recommend anyone wanting to sell/buy a property to contact Matt Griffiths at Brockenhurst Estate Agents, Andover. He and his team were very professional and worked extremely hard in helping us secure our bid for a property and during the process that followed. They far exceeded our expectations.
Belinda · 13 May 2022
★★★★★ 5/5
GoogleClare has been extremely helpful, every time I speak with her nothing is too much trouble and she has been super efficient and a total pleasure to deal with. Such a great example of first class customer service!
Charlotte · 13 May 2023
★★★★★ 5/5
GoogleMy husband and I cannot praise Matt and the team at Brockenhurst Andover enough for their dedication and professionalism throughout the whole process. We were made to feel that the whole team was as invested in our house move as we were and …
Rebecca · 4 October 2022
★★★★★ 2/5
GoogleHad high hopes for this estate agent as we had some very good viewings with them and got on with the staff that we viewed with. However, when it came to actually trying to buy a property it was very disappointing. An issue came up with the …
Sam · 4 October 2023
Agent replied · 26 July 2024
We sincerely apologise for the communication challenges you experienced and appreciate your candid feedback. Our team is committed to enhancing our processes for better client experiences. We regret that your journey with us didn't meet … More
★★★★★ 5/5
GoogleBrockenhurst have acted for me in respect of both my sale and purchase. They have demonstrated understanding, support & great service in line with my search requirements. …
Cathy · 4 October 2024
Agent replied · 26 July 2024
Thank you so much for your kind words, Cathy! We are delighted that you had such a positive experience with our team. It is always a pleasure to have customers like you and we are thrilled to hear that Angela Gillies was such a star! Your … More
★★★★★ 4/5
GoogleA really smooth and speedy process buying through Brockenhurst. Matt gave us some excellent advice when we first viewed our now home and his expertise allowed us to secure the property a couple of days later. Whilst under off, Matt was …
Alex · 4 October 2022
★★★★★ 5/5
GoogleStaffs are really helpful &supportive for us, cheers.
Thanks lots --
Nirmala · 13 May 2025
Agent replied · 13 May 2026
Thank you so much! We’re really glad to hear you felt supported by the team, that’s exactly what we’re here for. Wishing you all the best and thanks again for your kind words!
★★★★★ 5/5
GoogleI am so relieved I switched to Brockenhurst from my previous agents.
I don’t know where to start with these lovely humans. Every interaction I have …
Jo · 4 October 2024
Agent replied · 26 July 2024
Thank you for sharing your kind words and wonderful review! We're thrilled to hear that your experience with us has been so positive, from valuation to completion. It's great to know that our team's communication and support, especially … More
★★★★★ 5/5
GoogleWhilst we didn't not end up purchasing a home with Brockenhurst, we were impressed by their service. In particular how professional and friendly Matt was to property viewing requests, he really cared about assisting us with trying to find a …
Rebecca · 4 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
