Brockenhurst Andover reviews

★★★★★ 5/5

Google

We had a fab service from brokenhurst Andover, went above and beyond especially Clare and Adam! We are forever greatful for your help and would not want to use any other estate agents within the town. Thanks!

Alicia · 2 April 2025

★★★★★ 5/5

Google

Thank you Brockenhurst for making the whole sale process as easy and seamless as possible. Everyone we engaged with was friendly, professional and helpful. A special thank you to Karen, Clare and Anji.

Tash · 13 May 2025

★★★★★ 5/5

Google

Everything went just fine from start to finish in efficient and friendly fashion. Thank you 🙏 …

James · 11 July 2026

★★★★★ 5/5

Google

Adam was so helpful with trying to help my partner & I find our first home. So friendly, always available whenever we had any questions & going above and beyond to get answers for us. We didn’t deal with anyone else at the estate agents, so I can’t comment on anyone else, however we can’t fault Adam.

Ellie · 13 May 2024

★★★★★ 1/5

Google

As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. - To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal accommodation in an AirBnb. On my side, everyone was diligent and efficient, but I had to keep insisting over a full month of constant delays and broken promises to get the property. It was advertised as available immediately on the 6th of January, it was given to me on the 9th of February. Communication was almost non existent, and I had to chase them to do their job. - On arrival, they did not give me an inventory. It took a week and a half, and of course me insisting on getting it, to finally get the inventory. Furthermore, the property was clearly not adequately cleaned and presented: chippings on the wall, debris and food left in the kitchen (even their own inventory addressed this), broken blinds, a terribly dirty oven that I had to clean for 2 hours, and many other details I can barely remember. I spent the 7 months I lived here chasing them to fix these issues, and only the blinds got replaced; the rest of my requests were simply ignored. - However, the real concerning bit was the fact that the Electrical Installation Certificate was faulty, and according to the legislation it had to be fixed within 28 days, otherwise the property would not be adequate to live in. I spent ONE HUNDRED DAYS chasing them, I had to go to the Property Redress Scheme to force them to act on it, and even got a compensation due to the obvious lack of professionalism and their poor management of the property. Imagine living in a house that is not considered safe and your agency is refusing to act on it, repeatedly. I literally emailed and phoned every week and it took, I will insist, more than three months for them to finally act on it. Simply appalling. - Shortly after winning the case through the PRS, I was informed quite conveniently that the landlord wanted to sell the property. I asked them how long would it take to finalize the sale, as I was about to go to Spain for the holidays, and they gave me plenty of guarantees that the process would not force me to leave until "December to April", literal words written in their email. Instead, I came back from the holidays to find the notice to vacate by October, by regular mail, not even notified by email. Imagine finding that you have been told to vacate a property a couple of days ago without even knowing about it. No decency whatsoever in communicating adequately with me, even though I was helpful and diligent, accommodating views for prospective buyers and doing my part as a dutiful tenant. - I still found a place rather quickly, well before the time to vacate the property, for myself, to get it all done quickly, and for the property to be readily available for the sale. I was given assurances, once more, that the agency would be flexible with the time that I had to move out, and instead of that I was once more lied to and treated appallingly: I was informed that, despite being the one given notice to vacate, as I did not inform them that I wished to vacate (I had to, you told me to!), my tenancy agreement would still be valid for a full month. So I had to pay a full month worth of rent even though I wasn't going to live there. Once more, no clear communications, outright lies and making me pay, I assume, for bringing them to the PRS and prove that they were a terrible company. I had been punished for protecting my rights as a tenant. I have rented for nearly 9 years, I never had an issue, always paid my rent regularly, I even had two private landlords praising the good state of the property once I had left them, and in turn I have never had such a negative experience with other agencies and private landlord, until this time. If you are a prospective tenant, please read this as a warning. They were awful and will be for others too. Just take a look at the pictures.

Pablo · 9 October 2024

★★★★★ 5/5

Google

I used Brockenhurst estate agents as we had purchased through them before. As I expected Clare and her team were very informative and kept me in the loop for viewings and things I had to do as it had been a while since I had sold a …

Robert · 4 October 2024

★★★★★ 5/5

Google

A pleasure to use Brockenhurst Andover to sell and purchase through simultaneously. The team are so attentive you really feel looked after and that they care. Would highly recommend. Thank you.

Henry · 13 May 2025

★★★★★ 5/5

Google

Aidan Hall was a pleasure to work with. He helped us immensely with our home search. Aidan was friendly, professional and knowledgeable at all times. Highly recommended!

Adam · 12 June 2025

★★★★★ 5/5

Google

I enquired to Brockenhurst mid December when we decided to sell our house (very last minute!) I had a call from James moments after enquiring and he came round that very day to value the house. From the get go James was incredible! He …

Ashleigh · 4 October 2024

★★★★★ 5/5

Google

We chose to go with Brockenhurst Andover to sell our house, as whilst their rate was slightly higher than a few other local agents we got quotes from, the quality of their service seemed far better. We were not disappointed! The whole team …

Bekky · 4 October 2024

★★★★★ 5/5

Google

Brockenhurst Andover offered me an amazing service when selling my property. I spoke to many members of their team, including Claire, James and Adam. All had outstanding customer service and were very polite. They were always punctual to viewings and made selling my house incredibly easy. Couldn’t recommend the Andover team enough!

Emily · 13 May 2024

★★★★★ 5/5

Google

Excellent service from Butlers, Chloe was a great help with everything, definitely recommend them.

Paul · 25 June 2026

★★★★★ 5/5

Google

The team at the Andover branch have been absolutely fabulous with helping me find a property after my initial property through another agent fell through. Both Adam and Molly worked hard to ensure that I found a property to suit my needs …

Kim · 4 October 2024

★★★★★ 5/5

Google

We recently purchased our new home through Brockenhurst and had a great experience with the whole team from start to finish. Claire, Adam & James were all very helpful during our viewings of the property. Plus Anji did an excellent job …

Alice · 4 October 2024

★★★★★ 5/5

Google

Anji was super helpful & guided us through a very challenging selling process. We are incredible grateful for her excellence communication & advice. Thank you Anji.

Mia · 8 May 2025

★★★★★ 5/5

Google

Over the last 2 years we have purchased 1 house (our forever) and sold 2 with the exceptional team at Brockenhurst Andover. I would and do recommend them to anyone I know. You cannot fault their approach, communication, transparency, …

Malcolm · 4 October 2024

★★★★★ 3/5

Google

The pre sales team were exemplary, kept me up to date & it sold very quickly. Once it sold is when the wheels fell off, they missed a pre booked in appointment and never told me they weren’t coming. The post sales team didn’t do any work, they were incredibly negative and it felt like they were putting up barriers and putting pressure on me. I had to rely on the estate agent we were buying off to keep pushing everyone along for our tight deadline, which against everything that Brockenhurst were saying we met.

Matthew · 1 January 2026

★★★★★ 5/5

Google

The guys at Brockenhurst were great. James, Clare and Anji done a really good job finding us our home and always kept us in the loop with convenient communication. They were also able to accommodate weekend viewings with some of their other staff which worked great for us. They kept in touch with our solicitors which was convenient, as it kept everyone on the same page and made the process seamlessly simple. We would recommend Brockenhurst to any one looking to buy, rent etc, and we would ourselves use their services again. Many thanks!

Zeeshaan · 2 January 2025

★★★★★ 5/5

Google

Clare, Adam, Molly and the team have been fantastic from the outset. Being first time sellers and unsure of the process they really took their time to explain and answer all our questions no matter how silly and really made us at ease throughout the process.

Dawn · 13 May 2024

★★★★★ 5/5

Google

Matt from Brockenhurst has been amazing. Matt showed a genuine interest in working with us. He made sure he always kept us informed with feedback and with what him and his team were doing to market our property. It’s a difficult market at the moment and his feedback gave us the confidence he was doing everything possible to market our property. Matt always came across friendly and professional and with his knowledge of the property market in Andover I believe my property could not have been marketed any better.

Andrew · 27 July 2020

★★★★★ 5/5

Google

Thank you so much everyone at Brockenhurst for selling my house. Always there at the end of the phone if needed and all queries answered quickly. Cannot fault the service and always polite. 100% satisfaction. Fully recommended.

Christine · 14 February 2026

★★★★★ 5/5

Google

Anji was great , kept me posted every step of the way , I can honestly say I’ve never had a agent so helpful , was a very smooth transaction , I would definitely recommend Anji and the team at Brockenhurst

M · 13 May 2024

★★★★★ 5/5

Google

A great team to work with! Really pleased with the service, the updates and liaising with the team. Thank you to Amy, Kerri and Adam for all their help in this buying/selling process. It can be an absolute minefield, but the Andover Brockenhurst team make it as smooth as possible for all parties involved. Thank you!

Bea · 13 May 2023

★★★★★ 5/5

Google

The house we have purchased was listed with Brockenhurst and they have been more than helpful. Cannot fault the service we have received. Matt who we have dealt with the most has been happy to help and answer my never ending questions, day or night. Thank you to Matt and the team for all your help in making our process so easy.

Molly · 16 September 2022