The Frost Partnership Amersham reviews

★★★★★ 5/5

Google

Very efficient and friendly estate agents who went above and beyond to finalise the sale of my late Mother's property. Many thanks to all involved.

Elizabeth · 3 July 2026

★★★★★ 5/5

Google

My husband and I had a very positive experience viewing properties with Oliver at M&M. He was polite, friendly and always answered any questions we had, both in person and over email. Thanks for your help!

Claire · 12 April 2026

★★★★★ 5/5

Google

Maddy has been so helpful in getting me out of a pickle, fantastic service

Francesca · 27 May 2026

★★★★★ 5/5

Google

Had a great experience with David and conway. The entire staff was extremely helpful. Especially ali ... With regular follow ups and updates ... Great job team

Threzer · 15 June 2026

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 5/5

Google

I’ve been renting through M&M for nearly a year, though my search had begun sooner than that. I was a bit nervous at first due to horror stories I’ve heard about other letting agents, but to me they remain as just that - stories. I …

Oliwia · 12 January 2026

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 5/5

Google

Very good experience. Having had recent bad experience with an estate agent I am delighted that they are not always the same and my faith in the profession has been restored. Thank you

Robert · 26 April 2026

★★★★★ 5/5

Google

Since Ida has taken over as block manager, the service has been fantastic. She and Roberta are always prompt with their replies, extremely helpful and go above and beyond.

Sheree · 22 May 2026

★★★★★ 1/5

Google

Would not recommend this estate agent. Communication is inconsistent, and as new renters we were not given all the information we should have been upon moving in

Greggo · 5 June 2026

★★★★★ 5/5

Google

Frost Amersham were completely professional throughout, the selling of our property was seamless. Josh was always helpful and kept us informed as it was a lengthy process due to a grant of probate. I would highly recommend Josh and Frost Amersham and I would definitely use again.

Jo · 13 April 2024

★★★★★ 5/5

Google

Matthew did amazing and getting us our place, communication was great and answered all our questions and even arranged a second viewing for us !

M · 17 June 2026

★★★★★ 5/5

Google

We recently sold and purchased a property one in Buckinghamshire and one in North Wales. Nothing was too much trouble for the team maintaining great communications through out the process. The team went over and above to support us throughout the experience and I would thoroughly and highly recommend JNP. Many Thanks all.

Mark · 29 October 2025

★★★★★ 5/5

Google

Gethin Holt was a great lettings agent got us a great flat

Amelie · 17 August 2025

★★★★★ 5/5

Google

Maddie was super in helping us find out new home! Thank you.

Colleen · 24 May 2026

★★★★★ 5/5

Google

Frost partnership represented the house we were viewing (and have now bought) and it was hands down a great experience with them. As any first time buyers would agree, buying a house is super stressful and complicated. Emma was looking after us and was a breath of fresh air. No pressurised phone calls or game playing. It was straight, honest and polite conversations throughout the entire process. She went above and beyond when it came to sending over correspondence with the sellers and having had some communications from estate agents from other agencies, we were really fortunate we had her as our middle man (woman). Andrew helped us aswell at the very end as was completely informed of the progress of the porperty and was given a proper handover while Emma was on leave. In general, everyone at the Amersham branch were great and were always patient with requests from both sides. Would definitely recommend using them!

Imi · 30 June 2020

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Google

I would highly recommend Emma and the team - friendly, helpful and communicative throughout!

Christian · 24 July 2025

★★★★★ 5/5

Google

Excellent service by all staff, we were kept informed from start to finish. Very competitive fee’s. If your thinking of selling buying or renting your home you won’t be disappointed.

Kevin · 6 May 2026

★★★★★ 5/5

Google

Received a professional and friendly service. Communication and updates were helpful and consistent throughout the house buying process. Key hand over was quick, easy and timeous on the day of completion. JNP definitely helped reduce the stress of the house buying process.

Jason · 29 January 2026

★★★★★ 5/5

Google

The team at Ashton in Redbourn have been fantastic assisting in our house sale. Emily has gone above and beyond to help us through the process. And a joy to deal with! I wouldn’t hesitate to recommend to anyone considering selling/buying.

Tracey · 3 February 2026

★★★★★ 5/5

Facebook

'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us. The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then. We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one. Honestly couldn't have asked for a better partnership than Anthony and the team!' Ramon and Bindi Sharma Highlands Lane, Chalfont St. Peter

Bindi · 6 March 2020

★★★★★ 5/5

Google

Really impressed from start to finish. The valuation was clear and accurate, the online listing looked fantastic, and viewings were handled smoothly with great communication throughout. We were kept updated at every stage, and accepting an …

Mark · 2 March 2026

★★★★★ 5/5

Google

We have recently completed the selling process of our house through Andrew Holdsworth and his team at Frosts. Outside influences adversely contributed to the process. These included lockdown and covid restrictions and the withdrawal of the vendor from our intended purchase. Throughout, I found Andy and his team to be approachable, supportive and thoroughly professional. As we experienced the bumps through the summer, Andy was always available to help, support and offer invaluable advice.

Andy · 30 June 2021