Trusted Agent profile · Altrincham

Jackson-Stops Hale reviews in Altrincham

4.7

★★★★★ Excellent

597 reviews across 2 platforms

174 Ashley Road, Hale, Altrincham, WA15 9SF

Part of Jackson-Stops, see every office.

Jackson-Stops's office in Altrincham, at 174 Ashley Road, is rated 4.7 out of 5 across 597 reviews on two platforms, including 104 Google reviews rated 5.0. See how it compares with other estate agents in Altrincham.

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5.0 / 5

104

Reviews on Google

This office

Trustpilot logo

493

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Altrincham office, from every platform, shown as written. First names only.

5/5

Trustpilot

We have recently purchased a house…

We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward

Victoria · 10 November 2025

Agent replied · 2 June 2026

Dear Victoria, a wonderful five star review for Jackson-Stops Taunton - thank you. We strive to provide helpful support to every client and so we are pleased to hear this is what you experienced.

5/5

Trustpilot

Jackson Stops ..professional, honest, friendly and reliable

Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.

Mrs · 25 June 2026

Agent replied · 24 September 2026

Dear Mrs Beard, we are delighted to read your review and to know that your experience with Jackson-Stops has been professional, honest, friendly and reliable.

5/5

Google

Nick is a true professional and sold our property extremely promptly and his communication throughout the whole process was superb, we couldn’t have asked for a quicker or smoother sale. Thank you Nick

Laura · 16 December 2025

Agent replied · 16 April 2026

Dear Laura, we're so pleased to hear that you received such a professional service and thank you for your five star review of Jackson-Stops Hale.

5/5

Google

Myself and my family are looking in the Cheshire area for a new home . So we called into Jackson stops in Ashley road , Hale, and was greeted by Anthony, he was really helpful and knowledgeable about the area we are looking at , when we are back in town we will call again to see Anthony and book some appointments with him , many thanks The Sullivan’s.

Wayne · 19 March 2026

Agent replied · 16 April 2026

Dear Wayne, thank you for your five star review of Jackson-Stops Hale and we know that your positive experience with Anthony will continue when you return to continue your search. We will be delighted to support your property search.

5/5

Trustpilot

I recently enlisted the services of…Jackson-Stops

I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me. Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale. One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers. When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse. The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners. In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.Mandy Soames

Mrs · 28 February 2024

Agent replied · 13 June 2024

Dear Mrs Soames, we are so very pleased that you took the time to write such a positive review- thank you. It is wonderful to know that Anthony and the team provided an impressive level of service, and that their dedication, expertise and commitment to client satisfaction truly sets them apart. With best wishes from everyone at Jackson-Stops.

1/5

Trustpilot

My nightmare thanks to Jackson Stops

UPDATE - thank you to the chairman of Jackson Stops for calling me. Unfortunately leaves me even more frustrated. Not willing to reimburse me for to not delivering our contract but an admission that processes will be reviewed going forward…… I employed Jackson Stops to let my home to an honest, trustworthy, professional individual. I am not a career landlord but needs must whilst I worked away and I trusted the experience of the agent and that my verbal instructions that were met with many assurances would be delivered. I went with this business as had great service when they sold my property but the sale unfortunately collapsed so I felt duty bound to give them the business on the lettings side. The organisation seemed professional and has a great reputation in the area. I was explicit in my instructions and this was met with many assurances. The tenant stopped paying rent 2 months into the tenancy and although helpful at first, Jackson Stops have turned their back on my predicament and ‘closed the file’ . The tenant was actively recommended and championed by the agent whilst others were discounted. The agent wrote he ‘expected the references to come back perfectly’ even though at that time they hadn’t been referenced. I now realise huge red flags weren’t picked up on the applications, information that only the agent had. Now I have sight after the fact, I am wondering how this ever got passed an experienced Director of the business. Perhaps due to the preconceived idea the tenant was ‘ a nice young woman ‘ and ‘perfect’ . As they got paid but didn’t achieve what we’d agreed and are wholly responsible for my financial and emotional stress, I reached out to JS to give them an opportunity to do the right thing. I asked for a gesture from them to help with the mounting costs to recover my home and was flabbergasted to a polite but firm refusal. I am now 6 months into this nightmare with only Jackson Stops ( and the non paying tenant) benefitting from the whole horrid situation. I was told by the Director responsible that Jackson Stops have never had a situation like the one I face. Perhaps this has led them to complacency and why the obvious flaws in the applications weren’t picked up. I accept JS used a third party to reference and I was privy to the ‘pass’ document but that was all we had, that and being led by the agents recommendation. Him being the only one who had met the applicant and the only one with sight of all information. In a recent conversation the director admitted he had noticed potentially fraudulent information had been given. Had he shared this knowledge, we wouldn’t have progressed. I go back to my instructions, I required an honest, trustworthy, professional tenant. There is copious information in the public domain on this individual, again that only the agent had access to at that time that suggested the risk was high my instructions and a happy outcome for their client (me) was not going to be achieved. I maintain that JS were duty bound to give me all the information, regardless of the positive reference result. Beware!! Ask questions, don’t be swayed by a ‘pass’ based on the most basic of checks and don’t allow the agents opinion to sway you as even though you expect due diligence and impartiality, this particular agent may not deliver that for you as they certainly didn’t for me.

Angela · 11 February 2024

Agent replied · 13 June 2024

Dear Angela, we are concerned to read your review, and would be grateful if you could contact us at info@jackson-stops.co.uk with details of which office you dealt with, so we may look into this further. With best wishes from all at Jackson-Stops.

5/5

Trustpilot

Jackson Stop has been absolutely brilliant

Jackson Stop has been absolutely fantastic with our move especially as this move was particularly difficult. The patience and professional attitude was very much appreciated. Anthony was always calm when things seemed to be chaotic, and Tracey would continually smile and accompany potential buyers with enthusiasm and understanding.They always showed possible buyers around the property and would return feed back from those viewings. Should l ever move again Jackson Stops would be the first estate agent l would contact for the move. If it were possible Anthony and Tracey would be the people l would want to show my property to the buyers, they make a great team. Thank you guys you did a great job. Linda Newell

Mrs · 25 January 2024

Agent replied · 13 June 2024

Dear Linda, what a wonderful review, and we are so pleased that you took the time to tell people about the five star service you received from Anthony and his team - thank you. With best wishes from everyone at Jackson-Stops.

5/5

Google

I found Jackson Stops extremely professional to deal with when they sold my last property. Anthony was a pleasure to deal with and would happily use them again.

Sean · 12 December 2025

Agent replied · 12 October 2026

Dear Sean, we are delighted to hear about your experience with Anthony when selling a property. Thank you for leaving a five star review for Jackson-Stops Hale.

5/5

Trustpilot

A great experience from start to finish!

We purchased a house earlier this year through Jackson-Stops. Rosanna, who, was our first point of contact was exceptional throughout the whole process, from viewing until the day we completed. She was professional, kind and managed to guide us through a tricky few months and reassure both myself and my husband, with the house sale (which took much longer than anticipated). The icing on the cake was a lovely gift bag on the day we moved in, which was completely unexpected but a really nice touch. I would not hesitate to recommend Rosanna and her colleagues from the Bury branch to anyone looking to sell their home or use their services.

Chiarina · 6 December 2023

Agent replied · 13 June 2024

Dear Chiarina, we are delighted that you took the time to leave a review, and that you felt the service you received was exceptional. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

We had a viewing with Tom

We had a viewing with Tom, although the property was not for us, Tom and the team were fantastic. Great customer service, would recommend.

Ross · 7 January 2026

Agent replied · 2 June 2026

Dear Ross, we work hard to ensure great customer service for all our clients and so we are pleased this is exactly what you experienced. Thank you for your five star review of Jackson-Stops.

5/5

Google

Nick was fantastic in securing our new home. He kept us fully updated throughout the entire process and made everything as smooth as possible. Highly recommend.

Neil · 16 December 2025

Agent replied · 16 April 2026

Dear Neil, thank you! We are so pleased that you took the time to leave a five star review for Jackson-Stops Hale, and that Nick was fantastic. Thank you for your recommendation.

5/5

Google

We worked with Nick on a recent property purchase in Altrincham. He was very responsive and professional throughout the process. Highly recommend!

Simon · 16 January 2026

Agent replied · 16 April 2026

Dear Simon, thank you for your recommendation of Jackson-Stops Hale and we are happy to hear that Nick provided a professional service.

5/5

Trustpilot

Margaret Heath at Jackson-Stops Wimbledon

I would like to commend Margaret Heath, Senior Property Manager, who for 25 years has looked after my flat in Wimbledon which has always been rented out through Jackson-Stops. Over the many years it has always been a pleasure to speak to Margaret who is very helpful and pleasant and has a great deal of experience and knowledge of matters relating to property repairs and maintenance. I rarely get involved with running the flat as Margaret does the job so well and I know the flat is in good hands which is fortunate because I currently live far away. Margaret was instrumental in arranging occasional major works such as a full renovation, redecorations and a boiler installation. I am grateful to Jackson-Stops and especially Margaret Heath for making property rental a rather trouble free experience for me.Andrew Medwid

Andrzej · 20 October 2023

Agent replied · 13 June 2024

Dear Andrzej, what a wonderful review - thank you for taking the time to remark on your experience with Jackson-Stops and Margaret in particular. It's great to hear that, over 25 years, we have provided you with a positive rental experience. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent property management

Jackson Stops (and it’s predecessor) has been managing our rental property for 40 years. Margaret Heath has been there almost all that time as our property manager. As we live overseas it is essential that we have reliable, efficient and comprehensive oversight of our property. Margaret has provided excellent service. She responds quickly to queries, keeps a close eye on the property and establishes a good rapport with tenants. She is an asset to the company and deserves the highest regard.

Mary-Anne · 19 October 2023

Agent replied · 13 June 2024

Dear Mary-Anne, it's great to hear that, even though you live overseas, you feel you can rely on Jackson-Stops and Margaret in particular to manage your property rental, and that you have done so for 40 years! Thank you for leaving a review. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Brilliant Property Management

Margaret Heath of Jackson Stops Wimbledon's Property Management team is the best property manager I have ever come across. She is brilliant and it is why have been a landlord client of that office for many year's. I was introduced to her and the team by a local well known competitor who openly acknowledged that Margaret was much better than their own inhouse team. How right they were. I therefore strongly recommend Margaret and the property management team at JS Wimbledon

Patrick · 19 October 2023

Agent replied · 13 June 2024

Dear Patrick, thank you for your review and we're delighted to hear that you think Margaret is the best property manager you've ever come across, and that you recommend her services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

I am very impressed with Jackson Stops,

I am very impressed with Jackson Stops,The guidance through visiting, bidding for and letting the flat was superb. There have been no issues with the flat but there are ongoing issues with the building that Loren Pogue has been particularly tenacious in dealing with - as well as kind and generous with both her time and approach in contacting me and always ensuring that I know what is happening.I would give all involved six stars if I could.Thank you all so much

Mark · 9 October 2023

Agent replied · 13 June 2024

Dear Mark, thank you for taking the time to leave a review about your experience, and we're delighted to hear that you are very impressed with the service, and that you would give everyone six stars if possible! With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

“We had an excellent experience with…

“We had an excellent experience with Jackson-Stops. Chloe and Michelle were fantastic throughout the entire process, and we’re really happy with our new home. Highly recommend!”

PB · 20 November 2025

Agent replied · 2 June 2026

Dear PB, thank you for your recommendation and for your five star review of Jackson-Stops.

5/5

Trustpilot

Our experience of buying with Jackson…

Our experience of buying with Jackson Stops was second to none. Anthony was friendly and helpful for both of our viewings, and an excellent communicator. He really pushed to get our purchase through, and this made a real difference to the speed of sale. If we were to ever list our beautiful new home, we would certainly choose Jackson stops.

Frances · 3 October 2024

Agent replied · 22 November 2024

Dear Frances, a wonderful five-star review - thank you. We are very pleased to hear that your experience was second to none, and that Anthony was friendly, communicative, and that he really pushed through your sale. We are also delighted to hear that you would use our services in the future. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Why use anyone else?

We bought our home in Dullingham via Jackson-Stops 5 years ago. They were so professional and a pleasure to work with then, that when we decided to sell it earlier this year we had no hesitation in using them again. From the moment they took our instruction they were first class in keeping us informed, not just from what was going on, but also liaising with our buyers, our solicitors and our purchase in keeping everyone on the same page. Every time we phoned up, no matter who we spoke to, everyone always knew everything about our file. I would, however, like to say a special mention to Samantha, who not only went out of her way to make sure that everything went through as smoothly and stress-free as possible, even on her days off, but the fact that she took time out in looking after us. She was always available if ever we needed help with anything, and nothing was ever too much trouble. Unfortunately though, since we've sold, I do miss our morning update chats on the way to work! Thank you for making it happen.

Malcolm · 1 August 2023

Agent replied · 13 June 2024

Dear Malcolm, what a lovely review - thank you! We're delighted to hear that you felt you received 5 star service from Jackson-Stops Newmarket. With best wishes fro everyone at Jackson-Stops.

5/5

Trustpilot

Best local Agents

Helpful, knowledgeable, efficient and above everything else the sale process was easy and the house has sold! Louise has been my point of contact and has been amazing throughout the whole process

Chris · 11 June 2026

5/5

Trustpilot

I recently moved into a property and…

I recently moved into a property and had some issue with hot water. Natasha Freeman was great and chased up a solution. She kept me updated and was always polite and professional.

Karen · 11 June 2026

5/5

Trustpilot

REALLY GOOD SERVICE

Very pleased with Jackson-Stops Estate Agents. They were very proactive in marketing & selling our property in Slough. They have a good on line presence and regularly updated us on viewings. It was easy to check on progress via their link. In particular, Teegan was proactive in the process and secured a successful sale.Highly recommended!

Fussy · 6 November 2024

Agent replied · 22 November 2024

Hi, a wonderful review - thank you! We are happy to hear that you are very pleased with us and our services, and that you would recommend us. With best wishes from everyone at Jackson-Stops.

5/5

Google

Highly recommend Jackson Stops who sold my house in Bowdon. Anthony and his team were superb and extremely proactive.

Graham · 16 December 2025

Agent replied · 16 April 2026

Dear Graham, thank you for your five star review of Jackson-Stops Hale and for recommending us. We are pleased that your property sale in Bowdon was such a success.

5/5

Google

Thank you to Anthony for his help with my house purchase. Would thoroughly recommend :-)

Samreen · 16 January 2026

Agent replied · 16 April 2026

Dear Samreen, thank you for your five star review of Jackson-Stops Hale and for recommending our services.

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