Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNick has been incredibly helpful throughout our house-hunting process. Moving and searching for a new home can be very stressful, but Nick made the whole experience feel so much calmer and more manageable.
He was thorough, attentive, and always kept us in mind when new properties came onto the market. We really appreciated how proactive and thoughtful he was throughout the process.
We would highly recommend this agency and will definitely be contacting Nick again when we next move.
Thanks again, Nick, for all your help!
P · 12 September 2026
Agent replied · 12 October 2026
Thanks so much, P H, for your five star review of Jackson-Stops Hale. It's brilliant to hear Nick took the stress out of the search for you. Being proactive and keeping you in mind for new listings is exactly what we want our clients to experience. We'll pass your thanks on to him.
Best of luck in your new home and we'd love to help again whenever you're next moving.
★★★★★ 5/5
TrustpilotBuying a home can be a stressful…
Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.
Diana · 30 June 2026
Agent replied · 24 September 2026
Dear Diana, thank you for taking the time to leave a five star review for Jackson-Stops and we are very pleased to read your words.
★★★★★ 5/5
GoogleI put my house up for sale with Jackson Stops having used them successfully on 2 previous occasions. Anthony initially came round to view the property and within a week the sale was live. Nick was my point of contact and he accompanied the viewers. Within ten days I received an offer at just below the asking price. Nick has been extremely helpful throughout the whole process, liaising between myself and the buyers. He was always available at the end of the phone. The whole process was seamless and relatively stress free.
Lynne · 12 June 2026
Agent replied · 12 October 2026
Dear Lynne - what a wonderful five star review for Jackson-Stops Hale. Thank you and we are very pleased to hear we were able to successfully sell a home for you for the third time!
★★★★★ 5/5
TrustpilotQuickly and efficient
We had a great experience with the team during our tenancy swap. The whole process was handled quickly and efficiently, making what could have been a stressful situation feel straightforward and hassle-free.
A special thank you to Rai Gega, who was incredibly helpful throughout. Rai kept us informed, answered all our questions, and made sure everything was sorted promptly. We really appreciated the professionalism and excellent communication. Highly recommend their services!
Kayleigh · 4 July 2026
Agent replied · 24 September 2026
Dear Kayleigh, thank you for your five star review. We will pass on your kind words to Rai.
★★★★★ 5/5
GoogleI have bought and sold many houses over the years, and can confidently say that my experience with Jackson Stops has been one of the best. They have been helpful, patient, and above all supportive. I was kept up to date with progress, they answered all my questions promptly and importantly gave me time to investigate any issues I had, without ever feeling I was being put under pressure.
An exemplary service from all at the Hale office, particularly Nicholas Baum, who I feel has worked tirelessly to ensure we got the place we wanted. Thank you!
Jonathan · 19 March 2026
Agent replied · 16 April 2026
Dear Jonathan, we are very happy to hear that your experience with Nicholas and our team has been so positive, supportive and exemplary. Thank you for your five star review of Jackson-Stops Hale.
★★★★★ 5/5
GoogleWe cannot fault them for their professionalism, common sense, patience and superb market knowledge. Anthony Jevons was suburb, always there for us and ready to go beyond the extra mile to get our sale over the line. Easily the best estate agent we have ever dealt with. We cannot recommend them highly enough.
Bill · 12 September 2026
Agent replied · 12 October 2026
Bill, thank you, this is a fantastic five star review for Jackson-Stops Hale. Anthony will be thrilled to read it, and it's brilliant to hear his patience and market knowledge made such a difference in getting your sale over the line. Being called the best estate agent you've dealt with is high praise, we're really grateful you took the time to share it. The Jackson-Stops Hale team.
★★★★★ 5/5
TrustpilotI cannot recommend Jackson Stops highly enough
I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.
Claire · 7 May 2026
Agent replied · 24 September 2026
Thank you for your five star review of Jackson-Stops.
★★★★★ 1/5
TrustpilotPoor service
Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.
In any case, the interaction felt dismissive, rather than professional. Plenty of other agents manage to handle high-value properties professionally without treating potential buyers like time wasters. So choosing to take my business elsewhere.
Neo · 5 February 2026
Agent replied · 2 June 2026
We are sorry that you felt dissatisfied with the interaction, however we would like to clarify our position and reassure you that our approach was both professional and standard practice.
For properties of this nature, we routinely confirm a buyer’s position prior to arranging viewings. This is done to ensure that viewings are offered to proceedable and suitably positioned applicants, and to protect our clients’ interests. Requesting an outline of funding or proof of funds at this stage is not intended to be intrusive, nor is it a judgement on affordability, but rather a normal part of qualifying enquiries for high-value properties.
At no point was it suggested that questioning an asking price equates to an inability to proceed. Valuation discussions are, of course, a normal part of the market. However, understanding a buyer’s position remains essential when managing demand, expectations, and access to viewings on behalf of our vendors.
We regret if the tone of the conversation did not come across as intended, but we are confident that our conduct was professional and appropriate. Many buyers appreciate this clarity and structure, particularly at the upper end of the market.
We respect your decision to look elsewhere and wish you every success with your property search.
★★★★★ 5/5
GoogleWe had a fantastic experience with Nick Baum at Jackson-Stops.
From the very first viewing, Nick was
extremely professional and completely on the ball.
He was well prepared, knowledgeable, and is making the whole process feel straightforward and stress-free.
Moving forward with the purchase it appears seamless thanks to his clear communication and proactive approach, we always felt informed and confident at every stage.
Nothing ever feels like too much trouble, and his attention to detail really stands out.
I would have absolutely no hesitation in recommending Nick to any potential vendors or buyers looking for a reliable and professional agent.
Amanda · 16 January 2026
Agent replied · 16 April 2026
Dear Amanda, we are delighted to read about your experience with Nick when buying your home - that he was well prepared, knowledgeable, proactive and communicated clearly, leaving you feeling like nothing was too much trouble. Thank you for your five star review of Jackson-Stops Hale and for recommending our services.
★★★★★ 5/5
GoogleNick at Jackson Stop is absolutely fantastic. He’s very patient, listens carefully, and really takes on board what you’re looking for. We viewed many houses with Nick, and he always seemed to remember the little details that mattered to us. A few months later, he knew exactly what we wanted and showed us homes that were spot on.
The whole team are lovely, attentive, and a pleasure to deal with.
Thank you all so much for helping us find our gorgeous home, we really appreciate it.
Marwa · 16 January 2026
Agent replied · 16 April 2026
Dear Marwa, a wonderful five star review for Jackson-Stops Hale - thank you. We are very pleased to hear about your experience when viewing properties and that Nick provided such an attentive service. We will pass on your kind words to Nick and the whole team.
★★★★★ 5/5
TrustpilotVery efficient
Very efficient. Viewings were arranged without any fuss.
S.J is very well organised, friendly and approachable.
Emma gives you a call back when she says she is going to. Conformation emails are prompt. Good team.
Not to forget, S.J does a podcast called Cheeky Bricks which is well worth a listen.
Sheila · 2 August 2026
Agent replied · 24 September 2026
Dear Sheila, thank you for your five star review of Jackson-Stops Exeter. We are pleased to read about your friendly, approachable and organised experience when dealing with SJ and Emma.
★★★★★ 5/5
GoogleTruly Exceptional Service from Jackson-Stops Hale
I can’t thank the wonderful team at Jackson-Stops in Hale enough for all their help and support throughout our sale. Every single person I spoke with was friendly, professional, and genuinely cared about making the process as smooth as possible.
A special thank you to Nick, who went above and beyond at every step, he was always available, proactive, and incredibly kind. His dedication and effort made such a difference and really took the stress out of what can be a very challenging process.
I’m so grateful for the team’s hard work and would wholeheartedly recommend Jackson-Stops Hale to anyone buying or selling their home. They’re not just estate agents, they truly care about their clients.
Dr · 16 November 2025
Agent replied · 16 April 2026
Dear Dr Nos, thank you for your five star review of Jackson-Stops Hale. We are very pleased to hear that Nick and the whole team provided you with friendly, professional and proactive support throughout the sale of your home. We are delighted that you would recommend our services. With best wishes from the whole team.
★★★★★ 5/5
GoogleWe had a great experience with Jackson stops! Anthony is Professional, Knowledgeable and very hands on whenever needed
He made the process straightforward and kept us updated throughout, nothing ever felt like too much trouble!
Thank you again :)
Lauren · 12 September 2026
Agent replied · 12 October 2026
Thanks so much for this lovely five star review for Jackson-Stops Hale, Lauren. We're really pleased to hear Anthony kept things straightforward and stayed on top of updates throughout, that's exactly the level of service we aim for. We'll be sure to pass on your thanks to him. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotWe recently completed the purchase of…
We recently completed the purchase of our new home through Jackson-Stops, and we cannot recommend them highly enough.
From start to finish, the entire team was exceptional, but a special thank you must go to Chris and Pip, who were outstanding throughout the process. Our transaction involved a very long and complicated chain, and their professionalism, expertise, and determination were instrumental in keeping everything on track.
Chris and Pip were always approachable, responsive, and proactive, providing regular updates and expertly managing communications between all parties. Their patience, kindness, and calm reassurance made a potentially stressful process far more manageable, and we always felt confident that we were in safe hands.
Jackson-Stops' long-established presence and reputation in the area are clearly well deserved. The team's local knowledge, attention to detail, and commitment to delivering excellent service were evident at every stage.
Thank you to Chris, Pip, and everyone at Jackson-Stops for all your hard work and support. We are absolutely delighted with our new home and would have no hesitation in recommending Jackson-Stops to anyone looking to buy or sell a property.
Mrs · 11 June 2026
★★★★★ 5/5
GoogleGreat result with Jackson-Stops in Hale, Cheshire. Good marketing from day one - solid interest - offer accepted happened to result in a complicated sale. The teams' patient approach paid off - all parties concluded successfully. My thanks to Nick for keeping it all together and Anthony.
Andrew · 12 June 2026
Agent replied · 12 October 2026
Dear Andrew, we are delighted to read that you felt we provided excellent marketing, solid interest, a patient approach and ultimately success. Thank you for leaving a five star review for Jackson-Stops Hale.
★★★★★ 5/5
GoogleWe recently bought a house that Jackson Stops we’re marketing. Nick and his team have been very professional throughout making the whole process seamless. Would highly recommend to anyone buying or selling.
Ross · 12 September 2026
Agent replied · 12 October 2026
Thank you for such a generous, five star review for Jackson-Stops Hale.
We're really pleased to hear Nick and the team made the process feel seamless from start to finish and it's great that their professionalism came through so clearly.
Congratulations again on your new home, and thank you for recommending us to others.
★★★★★ 5/5
TrustpilotSo impressed with the team!
Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!
Becs · 7 September 2026
Agent replied · 24 September 2026
Thank you, Becs, this is wonderful to read. We're so pleased that Sylwia and the wider team made the rental process feel efficient and well cared for, especially with it having been a while since you last rented. It's great to hear that everything, down to the smallest details, was handled with the attention it deserved and that you've found a place you're genuinely happy in. Thank you for the kind words, and we wish you many happy years there.
★★★★★ 5/5
TrustpilotGood morning
Good morning
I live in France and have a property in Pimlico which is looked after by Jackson Stops;
I suddenly stopped receiving rent from my tenant even though I received confirmation of the payment every month ; thanks to Anya Carlyle this has been resolved
and we are back on track ;
thank you Anya !
Mary · 28 February 2026
Agent replied · 2 June 2026
Dear Mary, we are happy to hear that things are back on track and thank you for your five star review of Jackson-Stops.
★★★★★ 5/5
GoogleThe service from Anthony's team at Jackson Stops, Hale was exceptional. Anthony is very knowledgeable on the Hale, Bowdon, Altrincham and Hale Barns property markets. We look forward to working with Jackson Stops again in the future.
Broomfield · 12 July 2026
Agent replied · 12 October 2026
Hi and thank you for your five star review of Jackson-Stops Hale. We work hard to deliver an exceptional service to all our clients and we are delighted to hear that Anthony's local market knowledge was noted and useful and that you look forward to working with us again.
★★★★★ 5/5
GoogleI've had exceptional service from the excellent team at Jackson Stops in Hale and can't thank them enough. Nick Baum has been a fantastic support, always available, always professional and kind and doggedly determined to secure a sale for my house. Nick has taken the stress out of what can be a daunting process. I would sell through the firm every time and recommend them unequivocally.
Sally · 16 November 2025
Agent replied · 16 April 2026
Dear Sally, a wonderful five star review for Jackson-Stops Hale - thank you. We are very happy to hear that your experience with Nick was professional and supportive, and that Nick removed the stress from your sale. With best wishes from the whole team.
★★★★★ 1/5
TrustpilotWouldn’t recommend!
Wouldn’t recommend!
I have raised several concerns about one of their tenants, to Helen & the MD but nothing has been done. Emails are ignored or replied to months later with inadequate excuses, since they moved in in December 2025!
I am writing this review at 4 am, having been kept up until 11 pm with the 8 year old child screaming like a banshee again and now being woken up with him banging around the house!
I have lived at my property for four years, and the last year has been a total nightmare!
Loan · 12 August 2026
Agent replied · 24 September 2026
We are sorry to hear that you continue to be unhappy with the situation. However, we feel your concerns have not been ignored. We have taken appropriate action to the extent that these matters fall within our remit as managing agents for a neighbouring property.
On a public forum, it would will not be appropriate to comment further on individual circumstances.
★★★★★ 5/5
GoogleJust sold my house through the Jackson Stopps branch in Hale. Many thanks to Nick Baum gor getting the sale over the line and for keeping me informed throughout the process.
Bill · 12 August 2026
Agent replied · 12 October 2026
Dear Bill, it's great to read that Nick got your sale over the line and thank you for your five star review of Jackson-Stops Hale.
★★★★★ 5/5
GoogleHad great service from Jackson -Stops . Anthony went out of his way to sell our Apartment. , He was professional at all times and guided us through the sale from exchange to completion . I have used Anthony for my last two house sales and wouldn’t want to use any other agent . Best estate agent in south Manchester .
Hermes11 · 16 December 2025
Agent replied · 16 June 2024
Thank you for leaving us such a great review!
★★★★★ 5/5
GoogleExcellent experience from Nick and the team. Nick was amazing from initial enquiry through to offer and acceptance. I could not recommend him enough whether you are thinking of buying or selling.
Katy · 12 July 2026
Agent replied · 12 October 2026
Dear Katy, thank you for taking the time to leave a five star review of Jackson-Stops Hale and we are really pleased to hear about the positive experience you had with Nick when buying your home. Thank you for your recommendation!
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