Trusted Agent profile · Altrincham
★★★★★
1,724 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,724 reviews on two platforms, including 48 Google reviews rated 3.9.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotLetting through thornley groves
Letting through thornley groves was smooth and straightforward. Claire was very helpful showing us around the apartment and answered all of our questions. Both her and Emily were quick and helpful throughout the whole process of applying for the property.
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotMonton team are the best
Monton team are such a pleasure to deal with clare has been so helpful and accommodating they truly have a fab team there to be proud of they go out of their way to help and provide fantastic customer care would not use any other agents now and I always recommend them to anyone well done clare Kelly and rest of monton team you've been fab
Dear Elaine, We genuinely appreciate you taking the time to leave a 5 star review for Clare & Kelly based in our Monton Sales team. Your kind feedback really will be gratefully received by Clare & Kelly. Thank you.Kind regards,Customer Care Team
1/5
TrustpilotNot there in an emergency
As per other one star reviews, I would give 0 stars if possible. The property management team is flatly not available on the weekends. Not for emergencies. Not for a loss of water supply. And they will log a "loss of water supply" on their system as a "leak" so they can treat it as non-urgent and leave it for the next week. I would not recommend this company. Honestly, I wouldn't be writing this review if they had not made such an effort to be uncontactable over the weekend.
Dear Customer ,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.Kind Regards Customer Care Team
5/5
TrustpilotTom Lee was super efficient and…
Tom Lee was super efficient and professional. He created the property listing within 2 days with superb pictures. I would highly recommend!
Dear Customer, Thank you for taking the time to rate Tom Lee, Property Valuer, 5 stars, it's great to hear you would highly recommend him. Kind regards,Customer Care Team
5/5
TrustpilotVery good estate agent
Clare was fantastic to deal with when purchasing a property through Thornley Groves. Extremely quick to respond, and ensured the sale progressed as seamlessly as possible. Thank you! I hope to deal with this estate agency again.
Dear Phillip,Thank you for leaving Thornley Groves a 5* review. We appreciate your lovely comments in regards to our Company. Best Regards,Customer Care Team
1/5
TrustpilotDO NOT rent through Thornley Groves
Upon moving in to their property, it was filthy, when requesting it be cleaned, we were met with an extremely rude property manager, Harry (who no longer works for them). We were two 22y/o girls being spoken to with so little respect from this man, who ridiculed us and our claims that the property was not clean, on the basis that they had paid for a professional cleaner (which they may well have but should look into hiring cleaners that leave the property even slightly clean - there is also a lot of suspicion around their “cleaning company”). Throughout the year we had as little involvement with Thornley Groves as possible until moving out. We were left without a working toilet for over a week, during which Thornely Groves ignored our maintenance emails, we were having to drive to our local supermarket multiple times a day to use their facilities. Despite the state of the property moving in, when moving out we cleaned it head to toe and was then met with a nearly £300 cleaning fee! This fee was backed up by claims that the house was not left as clean as it was when we moved in, we have fought against this claim through the Deposit Claims Dispute system and have had the fee significantly reduced. I am so glad my involvement with Thornley Groves is now over, as a student with the current cost of living, the thought of having to pay nearly £300 was extremely daunting and has caused me a lot of recent stress. They also will reply to our complaints claiming that they are “disappointed” and someone will be in touch with us but no one ever contacts, it is just a facade! Please, whatever you do, do NOT rent from this estate agent!
Dear Customer , Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
1/5
TrustpilotImpossible to get ahold of anyone
Impossible to get ahold of anyone. Routinely ignores emails and correspondence regarding the tenancy. I’ve never been able to get in touch with them via phone, it either rings out or is picked up and deliberately disconnected. Slow to respond regarding maintenance issues or general queries. For example, we changed bank and so had to change our standing order. I reached out via email to confirm this with them, I never received so much as a confirmation email from them. Myself and my partner are young professionals in good standing and have never missed a rent payment etc. Seems that as long as you’re paying your rent, they’re more than happy to ignore you and pretend you don’t exist.
Dear Customer , Firstly, Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
1/5
TrustpilotMy daughter moved into her student…
My daughter moved into her student house in withington rented through this company and we travelled up from Somerset to help her move in.. before we even got off the M6 my daughter had rang upset at the state of the house!! We said don’t touch it until we get there which they didn’t we got there and couldn’t believe the scum and dirt everywhere including old chairs in the garden like a trap house!! We rang to discuss this with a pompous patronising man called Harry who said he would live there!!! Clearly says something about his standards!! The girls spent hours cleaning the property and looked after the property impeccably for the 9 months they lived there and yet again we helped them move out so know how clean it was and this company still had the cheek to ask for £300 cleaning fees!! Absolute cheek!!! I absolute would not recommend this company to anybody
Dear Customer , Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. We would like to look into your comments further but will struggle as we don't have anybody within the business named Harry. If you could share your comments with your allocated Property Manager, we can look into this further. Kind Regards Customer Care Team
5/5
TrustpilotA seamless process all round and a…
A seamless process all round and a particular thanks to Samantha and Gabrielle at Manchester Southern Gateway for making it so. As a landlord this level is support and proactive management is really appreciated. Tony O’Ceallaigh
Dear Customer, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Samantha and Gabrielle at our Southern Gateway office.We really appreciate your kind words,Kind regards,Customer Care Team
4/5
TrustpilotKelly was punctual to our appointment…
Kelly was punctual to our appointment and had a very affable manner. She was well informed about the property and promised to get the information I requested.
Dear Soriebah, We thank you for review left for Kelly in our sales team at Monton.Reviews such as yours help other in choosing their agent in the future. Kind regards,Customer Care Team
4/5
TrustpilotJust a short note to say how pleased we…
Just a short note to say how pleased we are with the service provided by Thornley Groves (Kelly McDermott in particular). Kelly is always extremely professional and conducts all of her activities in an extremely proactive manner.
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotExcellent Service
We have been looking for an investment property for a while now and Thornley Groves identified a property for me as they knew exactly what i was looking for. I had dealings with Clare and Kelly at the Monton office. Clare and Kelly provided an excellent service and kept me informed throughout the process which assisted us in completing the sale in 14 days. Well done Girls and thank you for the professional and fantastic service
Dear Customer,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Clare and Kelly.They will be delighted that you took the time to acknowledge their kind and helpful service. Kind regards,Customer Care Team
5/5
TrustpilotLiam from Thornley Groves was very…
Liam from Thornley Groves was very helpful and polite,. Everything was explained clearly and he had no hesitation in answering any queries I had. Excellent service. Thank you.
Dear Roy,We wanted to thank you for your review, mentioning the excellent service you have received from Liam, in the Prestwich Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotThornley Grove Estate Agents - Fallowfield
Great team at Thornley Groves. Happy with customer service provided by all the agents I dealt with. In particular, Mathew P, Stephen B, Jordon S, Aimee H, Adeeb, Del W, Sara T .. all work hard to do good job. Do not mean to leave out anyone. Nothing negative to say about the team effort. Property management is not easy but able to keeping things under control with amazing team from TG.Keep up the good work.
Dear Kutumba,Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotIt was super and Many thanks to Olivia and the team !!! Kee it up ❤️❤️
It was really good , they were all very friendly and specially Olivia who coordinated frequently with us did a great job .She was brilliant and was able to process all our documentation and made purchasing of new rental property as soon as possible .
Dear Customer,Thank you for your lovely feedback! We're so glad to hear that Olivia was able to make your experience smooth and efficient. It's great to know she was able to keep things on track and help you secure your new rental property quickly. We truly appreciate you taking the time to share your thoughts. Kind regards, Customer Care Team
5/5
TrustpilotWent into the estate agents to view our…
Went into the estate agents to view our options when buying our first home.Tom was quick and helpful with suggestions and managed to get us a viewing the very next day, and was helpful and informative.
Dear JamesThank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Tom. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotGood Job
Had a viewing today, and Ashley Smith was the organiser, he did a fantastic job and was really helpful 👍👍👍👍👍👍👍
Dear Michael, It is great to read that Ashley our Lettings Coordinator did a fantastic job for your viewing.Thank you for taking the time to leave a review. Kind regards, Customer Care Team
5/5
TrustpilotProfessional and easy Renewal
Great service from Thornley Groves when renewing my tenancy. As property manager, Leigh has been helpful, professional and punctual. This made a huge difference, and has helped me to continue living somewhere I love. Thanks Leigh!
Dear Dan G,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Leigh. We really appreciate your kind words. Kind regards,Customer Care Team
1/5
TrustpilotI am an owner who uses Thornley Groves…
I am an owner who uses Thornley Groves Manchester for the administration and rental of my property. Over the past 12 months their service and response or lack of has been getting worse. The staff turnover is high and I have not been informed of change of property managers, this has resulted in confusion and problems with tenants. Steer clear for a property management service. Issues have been raised to customer service and management but no resolution.
Dear Shelly,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards,Customer Care Team
5/5
TrustpilotIt was a very pleasant experience…
It was a very pleasant experience moving into my first apartment. Liam was such a great help in explaining everything. I would definitely recommend Liam and Thornley Groves (Prestwich) to all my friends/family.
Dear Salman, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
TrustpilotKelly has been showing me around…
Kelly has been showing me around properties recently and she’s great! Really friendly and always comes prepared with the relevant property information. Would recommend!
Dear Ben, We thank you for taking the time to leave Kelly our Property Host based at Monton a 5 star review, it's lovely to read your positive feedback. Kind regards, Customer Care Team
1/5
TrustpilotAVOID LIKE THE PLAGUE
The most unprofessional, untrustworthy company i've ever rented through. The lettings team will lie through their teeth to make a deal and get their commission. We viewed our place which contained dirty, broken furniture and were told it was being replaced for the start of our tenancy. Lies. We ended up having to provide our own furniture in a 'fully furnished' property. The property managers talk to you in the most condescending way, gaslighting you into thinking their errors are your fault and having no decency to hold themselves accountable.They also evicted us so the landlord could relist the property for more money a month than he could contractually increase the rent with existing tenants, leaving us now homeless. Then the cherry on top, the agents come back to us once we've moved out saying we owe them more money as their rental figures were a 'typo'. Absolutely ridiculous. Avoid renting with Thornley Groves.
Dear Customer, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotAmazing!
Great estate agent. Very informative about the property and the area. Would definitely recommend! Ashley was great!
Dear Joe,Thank you for leaving Ashley our Lettings Coordinator a 5 star review. It is great to hear you would recommend him to others. Kind regards,Customer Care Team
5/5
TrustpilotGreat experience
We had a great experience with our viewing in Swinton over this weekend. Lady who was showing us property: Kelly McDermott was very professional, friendly and most importantly very knowledgeable. She knew how much properties like this rent for, how much they sell for. None of the nonsense of 'Saturday staff' who do not know basic things and refer you to call the office to find information which should fully available on the day of the viewing.thank youJolanta and Barry
Dear Customer,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
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