Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot"I had an amazing experience with my…
"I had an amazing experience with my property agent, Clare Carpenter ! She was incredibly helpful, supportive, and kind throughout the process of finding a buyer for my property. Clare's professionalism and diligence were top-notch, and she managed to find a great buyer for me in record time. On top of that, she was always friendly and approachable. I couldn't have asked for a better agent than Clare!"
Ivy · 29 December 2023
Agent replied · 12 June 2024
Dear Ivy,We appreciate you taking the time to rate Clare our Monton branch manager 5 stars, we are delighted to read your feedback.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotVery good experience
Very good experience. I went to view a property and Kelly has been very nice and wellcoming. I Had experiences also with another agent, Gavin, Who has Always been very keen to help. Professionale estate agency
Customer · 24 August 2022
Agent replied · 12 June 2024
Dear Customer, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Kelly our Property Host and Gavin our Sales consultant. Kelly will be delighted that you took the time to acknowledge her service. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotQuality in every aspect
Quality in every aspect, great responses, amazing customer service. Overall great.
Dan · 24 September 2026
★★★★★ 5/5
TrustpilotGreat experience with Thornley Groves…
Great experience with Thornley Groves in Prestwich. Shout out to Liam, who was very responsive, very helpful, and kept things moving along smoothly. As a first-time buyer, Liam made my experience seamless. Couldn't be happier!!
Russell · 2 October 2022
Agent replied · 12 June 2024
Dear Russell,Thank you for your review of Liam at our Prestwich Branch.Liam will be delighted that you took the time to acknowledge his kind and helpful service.We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommended Estate Agents!!
I have used Thornley Grove Estate Agents to sell my property , The agents were professional and helped to sell the property at right price . I will highly recommend them to anyone.Special thanks to Thomas Barlow.
Mr · 2 July 2022
Agent replied · 12 June 2024
Dear Customer,Thank you for leaving Thornley Groves a 5 Star review!It was very kind of you to take the time to post this review.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 1/5
TrustpilotLandlords keep clear
I have had 2 properties managed by Thornley Groves since they took over Shepherd Gilmour some years ago. The service has never been great but latterly it has become diabolical. They seem to have a staff retention problem. Contacting anyone is nigh on impossible. f you are a landlord go somewhere else. They have left a water leak unresolved at one property for 5 weeks resulting in extensive damage.I am now using another agent in the city and the experience is so superior I wish I'd have moved years ago.
RAFVCTEN · 12 January 2023
Agent replied · 12 June 2024
Dear Customer, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards,Customer Care Team
★★★★★ 1/5
TrustpilotI never thought I’d be one of those…
I never thought I’d be one of those people, however, if I could give 0 stars then I would have. We met Justin at the property who was very professional and very helpful. Before we agreed to sign a tenancy we requested that certain things in the property were repaired, which were agreed to, and were promised to be completed prior to moving in. Based on the above, we signed a tenancy agreement, from that point on Thornley Groves have been the worst company I have ever had to deal with. After 14 long months of trying to get the repairs completed, a rental increase of £175 a month, we gave up and moved out. Although Thornley Groves managed to complete some of the repairs promised, the repairs were done poorly and soon needed repairing again. They always attempt to obtain the cheapest quote possible, and had the same tradesman attend the property at least six times to complete the same quote over a three month period. When we left the property I advised our property manager Gabriel that my bank details had changed and provided new details as requested by Thornley Groves. Three weeks after returning the keys, deposit nowhere to be seen, and have now been advised that the new bank details provided, weren’t used for the refund. If you want to waste annual leave waiting for tradesman that either don’t arrive, or come to complete the same quote six times, and your deposit send to an old account, these guys are worth the 4 off stars, that are obviously being written by staff. If you want a decent letting agents, keep looking.
Tom · 12 January 2023
Agent replied · 12 June 2024
Dear Tom, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards,Customer Care Team
★★★★★ 4/5
TrustpilotAshley Smith was very helpful
Ashley Smith was very helpful in getting our application sorted quickly and was very informative in answering any questions we had.
Daisy · 21 November 2023
Agent replied · 12 June 2024
Dear Daisy, We appreciate you leaving such a kind review for Ashley our Lettings Coordinator 5 stars. Best Regards,Customer Care Team
★★★★★ 5/5
TrustpilotA1 advice and help
Very good communication and advice. Ours was a difficult sale but helped immensely by all the staff at the Altrincham branch , especially Colette.
Claire · 5 September 2023
Agent replied · 12 June 2024
Dear Claire, Thank you for leaving our Altrincham Sales Manager Colette a 5 star review. It is great to hear you receive good communication & advice.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotWe was shown round a property yesterday…
We was shown round a property yesterday in Swinton by Kelly Mcdermott. Kelly was really friendly and very helpful throughout my viewing and answered all my questions I had with ease..Great customer service, Thankyou Kelly 🙂
Vicky · 29 July 2022
Agent replied · 12 June 2024
Dear Vicky,We wanted to thank you for your review, mentioning the excellent service you have received from Kelly McDermott, in the Monton office. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotKaren was very friendly and extremely…
Karen was very friendly and extremely helpful throughout the whole process. She gave us all the info we needed and was very knowledgeable about the local area too.
Jacob · 11 May 2023
Agent replied · 12 June 2024
Dear Jacob, Thank you for leaving Karen in our Prestwich branch a 5 star review. Karen will be delighted to read your positive feedback. Kind regards,Customer Service Team
★★★★★ 5/5
TrustpilotI would definitely recommend Lucy Clegg…
I would definitely recommend Lucy Clegg for her efficiency and professionalism Thank you again Lucy x
Becks · 5 March 2024
Agent replied · 12 June 2024
Dear Becks,Thank you for your kind words and recommendation! We're thrilled to hear that Lucy Clegg provided you with efficient and professional service.We'll be sure to pass along your appreciation to Lucy. Kind regards, Customer Care Team
★★★★★ 4/5
GoogleA satisfactory experience and result
David · 16 March 2026
Agent replied · 16 April 2026
Thanks for the review!
★★★★★ 5/5
TrustpilotLaura Turnock of Thornleys was as usual…
Laura Turnock of Thornleys was as usual first class in dealing with the rental of a property in Eccles for our Company.Thornley Groves have been our Manageing Agents for many years now and their administrative setup is very efficient and can be recommendedJonathan Davies
Jonathan · 9 April 2021
Agent replied · 28 December 2024
Hi JonathanThanks for rating us 5 stars, we really appreciate it! Good to hear that our Lettings team in Swinton has been spot on for you every time!Kind regardsCustomer Care Team
★★★★★ 1/5
TrustpilotThornley and Groves is a SCAM company.
Thornley and Groves is a SCAM company which uses modern technologies to cheat tenant, landlords and contractors. Their aim is to fence off itself from the needs of the tenants/landlords/contractors and just keep charging the money for their presence in that business. Their last SCAM technology feature they have built - SCAM messenger called TASK TO DO. In that messaging portal tenant has a few words area to describe the issue, contractors have to use their imagination while generating quotation on the base of lacking information from the tenant and landlord has no other option rather than simply accept irrelevant inflated quotations (generated by contractor on the base of information lack) irresponsibly uploaded in that scam messenger by the employees who even did not look through it. Recently we have been proposed by that scam messenger to retail our bathroom TWICE, replace taps couple of the times and pay for many other unspecified/undescribed/hidden jobs quoted. Finally tenants are dissatisfied, contractors are looking other property companies and landlords simply loosing money while their property loosing value. The last Thornley and Groves’ achievement - they simply stopped checking the tenant and any tenant with dark background will be let in your property because they can see that the property agency simply do nothing in their business. If you are still dealing with Thornley and Groves, stay away from them.
Dmitry · 23 December 2022
Agent replied · 12 June 2024
Dear Dmitry,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind regards,Customer Care Team
★★★★★ 4/5
TrustpilotKelly was very friendly and very…
Kelly was very friendly and very informed about the property, despite filling in for someone else. Found the right balance of being there to chat and ask question whilst also giving us the freedom to view the property and talk to each other.
Customer · 17 June 2021
Agent replied · 12 June 2024
Hi CustomerThanks for the great review, we really appreciate it! We're glad you had a great experience with Kelly during your property viewing.Kind regardsCustomer Care Team
★★★★★ 2/5
TrustpilotGood luck getting your deposit back
Good luck getting your deposit back. We had to fight for over a month to get it back, and we’re constantly chasing for a response. We proved a lot of their charges wrong. In the end they had no option to give us our money back because they were renovating the property. Please be careful, and take pictures of absolutely everything before you move in. All they want is your money at the end of it. They don’t really have any interest in the tenants wellbeing. I would avoid renting a property from this company.
Katie · 19 December 2022
Agent replied · 12 June 2024
Dear Katie,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards,Customer Care Team
★★★★★ 1/5
TrustpilotWorst service
The worst letting agency I have ever come across. They never answer calls none of them at all. What’s the point of having a complaints team when the management itself is not bothered but yes they do respond too quick when it’s time to take money. Unfortunately it’s not my decision to go with this agency but as the previous agency have sold it to TG had no other option but to continue
P · 26 July 2023
Agent replied · 12 June 2024
Dear Customer,We thank you for taking time to leave your review. We are disappointed to hear you had a frustrating experience and would request you email complaints@thornleygroves.co.uk with your contact details to allow us to assist you further. Kind regards,Customer Care Team .
★★★★★ 5/5
TrustpilotUmar Rulal
My property manager, Umar Rulal, was very attentive and particularly so during a tenancy turnaround at my property. Many thanks Umar! S. Mackenzie
Stuart · 14 September 2023
Agent replied · 12 June 2024
Dear Stuart, We thank you for rating our Fallowfield based Property Manager Umar 5 stars. We appreciate your positive feedback. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHigh standards of customer service
Kelly was professional, knowledgeable and courteous. She answered all our questions and didn't have to 'take any away' which was really refreshing. She displayed knowledge of the local market and gave us plenty of time to view the property.
George · 4 February 2022
Agent replied · 12 June 2024
Dear George,Thank you for leaving Thornley Groves a 5* review. We appreciate your lovely comments in regards Kelly!Best Regards,Customer Care Team
★★★★★ 5/5
TrustpilotVery Helpful and Patient
HIv just stared working for you and doing Pest Control and the Joseph Worthington has been very helpful and patient with me as i had a few problems with the paper work but with is help iv got there .
Pete · 10 December 2021
Agent replied · 12 June 2024
Good Afternoon Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotThornley Groves have been brilliant!
Thornley Groves have been brilliant through every step of our renting journey. Hannah Whyte, our property manager, has been exceptional through every query and need we have had. We can’t thank Hannah and the team enough and really recommend them for every property need you may have.
William · 15 May 2020
Agent replied · 12 June 2024
Dear William,Thank you for leaving such a great review for Hannah, your Property Manager. She will be delighted to hear that you enjoyed her service. Thanks again for taking the time to write this, it is highly appreciated.Kind Regards,Customer Care Team
★★★★★ 5/5
TrustpilotCommendable, excellent sales service. Regarding the sale of a retirement…
Regarding the sale of a retirement property in Altrincham, a commendable, excellent service provided by Sales Consultant Ryan Openshaw and Manager Doug Plant. Both were pleasant, attentive, interested and thorough in every aspect of their work.
Brian · 30 June 2022
Agent replied · 12 June 2024
Dear Brian ,I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotWould like to thank Imogen for all her…
Would like to thank Imogen for all her help. You're great at what you do!
Natasha · 14 March 2024
Agent replied · 12 June 2024
Dear Natasha, Thank you for leaving Property Relationship Manager, Imogen, a 5 star review. Your kind words are much appreciated. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
