Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

I am a landlord and recently sold a…

I am a landlord and recently sold a property with Thornley's branch in Monton. I am not based in Manchester and was totally reliant on TG doing everything for us, ranging from finding contractors to carry out cleaning and repairs, to make sure the property looked its best, to arranging viewings etc. Once an acceptable offer was received the service did not stope there, with Branch Manager Clare Carpenter following the sale process all the way to successful completion. This was an outstanding service from Clare and TG. Thank you very much!

Scott · 7 August 2023

★★★★★ 5/5

Trustpilot

Great company

We recently had a viewing for a property for sale with Thornley Groves Monton. Kelly was so helpful, friendly and more than happy to answer any questions we had. We are also currently tenants with Thornley Groves and have had a very positive experience all round.

Joanna · 4 March 2022

★★★★★ 1/5

Trustpilot

If I could give less than 1 star I…

If I could give less than 1 star I would. Their unethical and immoral behaviour is disgusting. Firstly my daughter hasn’t had her own key for the entire year even though we asked many times. Apparently it’s not in the contract that every Tennant has to have their own key 🤣. Now she’s leaving the property we are being charged £300 for a cleaner and £210 to change half a dozen light bulbs 😳. Stay well clear of these people they have no morals. Now wait for the smart ass reply 🤔

Jason · 4 August 2023

★★★★★ 5/5

Trustpilot

Friendly, supportive, and very helpful

Clare was excellent throughout the transaction. Always available, always friendly, always informative. Ready to give advice if asked about when or how much to drop the price. A great comfort in times of stress.

Mr · 9 June 2023

★★★★★ 5/5

Trustpilot

Amazing company with a lovely team

Can’t recommend enough - they had our property on the market straight away with excellent pictures and descriptions. They listened to us and understood how we wanted to value the property and why. The property was under offer less than two weeks later. Since then all communications have been clear and if we ever needed anything we had an email or call within 20/30 minutes. Genuinely lovely people that were always so nice to deal with - we couldn’t be more grateful. Thank you again to Clare in particular for the above. Lots of love, A & N.

A · 4 August 2023

★★★★★ 1/5

Trustpilot

I put in a request for a viewing on a…

I put in a request for a viewing on a property that they were soon to get in contact to get this sorted but when the one day they were only doing viewings was no good for me and my partner I was told by the lady I spoke to I would receive a call on the day and be sent over a virtual viewing. Still to this day I haven't heard back even though an email has been sent and the property is now gone. In the situation were in and can't afford much a month the one place we could afford was just taken away with not even a chance of a viewing. Thanks for such rubbish service. I won't look at any properties under this place again.

REBECCA · 2 August 2023

★★★★★ 5/5

Trustpilot

Helpful and responsive

Natasha and Liam were both extremely helpful. The property was my late Mum's house and had been empty for a while. They organised essential maintenance and obtained quotes and sorted out the house clearance for me. They were very responsive and pleasant to deal with.

Helen · 12 April 2022

★★★★★ 5/5

Trustpilot

Property Management

My property manager Aun Shah has been very professional and helpful.and has gone the extra mile to deliver a first class service

Guards · 21 March 2024

★★★★★ 5/5

Google

Thornley Groves' Hale office is an excellent estate agent to trust with the sale of your property. The office manager, Tom, is fantastic. From start to finish, he provides a thoroughly professional service. He keeps you in the loop at all times and doesn't give the buyer's conveyancer a moments rest. He's on to them, ensuring the sale gets over the line. Tom has sold several properties for me and I wouldn't use anyone else in Hale.

Mark · 12 October 2023

★★★★★ 1/5

Trustpilot

The absolute worst service I have…

The absolute worst service I have experienced from a letting agency. I have had issues with every property I have lived at renting through this agency. The current issue I reported a broken door and a security hazard meaning this should have been resolved within 24 hours. 11 days into reporting the issue, I have had been passed to 3 different property managers who say they are resolving the issue and when chased, ignored or passed to someone else. My landlord has made a complaint on their side for their own reasons with the agency. Not to mention the first property I moved in with through renting with them had so many underlying issues, I had to be moved into another property due to lack in inspection checks when they originally put the property on the market. When I originally received my maintenance report before I moved into the new property, it didn’t include any existing damage. When I moved in on the day, the floors were scratched, dirty stained mattress, mould and other maintenance issues. Do not use this letting agency!

Shelley · 26 July 2023

★★★★★ 1/5

Trustpilot

Students avoid at all costs.

Students avoid at all costs.Utter rip offs!Students moved out several weeks ago still no deposit back. Letting agent making excuses and delaying tactics stating cleaning needed etc.Provided photos that show no evidence of this. Before photos and after photos are of completely different areas of the house and some even seem staged!Basically they want to keep your deposit.Fail to act within allowable timescales and honour rules of deposit security schemes.There are loads of letting agents out there so go somewhere else. DO NOT TRUST THEM.

M · 24 July 2023

★★★★★ 4/5

Trustpilot

We had the experience of viewing a…

We had the experience of viewing a house with thornley grove Moston branch . We met Kelly McDermott at the house . We found her extremely welcoming with a big smile on her face . She was knowledgeable and friendly. She answered all our questions and was more than willing to help if we wanted another opportunity to come to the house ..highly recommend her

Shehla · 21 June 2024

★★★★★ 5/5

Trustpilot

Excellent Service

The portal to report issues/concerns is an excellent tool and must be frequently reviewed as we always receive a swift and positive response from Jeovely. The latest issue was dealt with very quickly on the first visit of the contractor and before the traditional shutdown of the trades on the Friday before Christmas

Craig · 24 December 2025

★★★★★ 5/5

Trustpilot

I had the pleasure of meeting Kelly…

I had the pleasure of meeting Kelly McDermott during my viewing with Thornley Grove, and I was impressed by her professionalism and kindness throughout the entire process.From the moment we arrived at the property, Kelly greeted us with a warm smile and a genuine eagerness to showcase the home. She was knowledgeable about the property and its features, providing us the essential details and answering every question we had with clarity and expertise. I would most definitely recommend this estate agents and we will be returning.

Customer · 20 July 2023

★★★★★ 1/5

Trustpilot

AVOID - attempting to make deductions on our deposit for damage caused by former residents

Avoid. At the beginning of our tenancy, Thornley Groves sent us a property report detailing any already existing issues within the property. Once we moved out of the property, they detailed all the issues they would be charging us for (deducting from our deposit) and every single one was an already existing issue stated in the property report they carried out before we moved in. We pointed this out to them and after over two weeks they finally replied and told us we would have to dispute this with the Tenancy Deposit Scheme. Completely incompetent estate agents who can't even cross-check their own documents. They're taking advantage of students, hoping they won't chase up their deposit.

E · 20 July 2023

★★★★★ 1/5

Trustpilot

Absolute joke of a company.

Absolute joke of a company.Our daughter was one of four nurse students renting one of their properties at £500 each a month for one year. Two weeks after moving out still we are still awaiting the £500 deposit each student had paid.Thornley Grove have contacted our daughter with the following message…..“Bathroom 1st Floor ensuite - Shower screen wheel bottom left broken off - cost to be confirmedBed 1st Flr Back - Rearrange furniture layout to how it was at Check In £Bed GFF Bedroom - Middle blind will not open - cost to be confirmedExterior General - Sweep and light weeding needed - cost to be confirmedLight clean of property throughout including appliances £180Bulb replacement to living room £22.50Tenant in first floor front didn't return their main door key - cost to be confirmedLight scuff marks to walls - cost to be confirmed.”We know the house was left clean and tidy as the parents were all responsible for cleaning the house and weeding the rear yard. As we did when our daughters moved in.We strongly advise parents when looking for accommodation for your children while studying at Manchester not to use Thornley Groves.

Steve · 18 July 2023

★★★★★ 5/5

Trustpilot

Kelly was well presented and very…

Kelly was well presented and very professional in her manner. She made us feel welcome and also showed us the apartment without putting any pressure on us. Also made plans to keep us updated with any new listing.

Robert · 5 January 2023

★★★★★ 1/5

Trustpilot

For over a month we have have been…

For over a month we have have been waiting for a fridge/freezer, in the property we have lived in for over 2 years. We have have been lied to, and given false promises at every turn. Trying to simply get in touch with anyone at the buisness is impossible as all the phone number go straight to voicemail. When we have recieved responses they are always "someone will be in touch" no one ever is. We have been told this originally by Andy, who never fixed anything, followed by a second member of staff we belive called Shannon who made the same promises. We are still waiting on any form of contact. The only email we have received is a generic request to arrange a routine property inspection. In this time our rent also increased, whilst we don't have access to a basic household necessity.

Callum · 10 July 2023

★★★★★ 5/5

Trustpilot

Fantastic Client Care!

I have been a client with Thornley Groves in Altrincham for many years and they have always provided a very professional service.Amanda O’harte has particularly stood out, always delivering what she promises and giving great advice! Whenever I send an email about an enquiry, I always get a speedy response. A truly fantastic member of your team!

Dat · 23 October 2024

★★★★★ 1/5

Trustpilot

Consistent bad service

Consistent bad service, all the time. I have made a review before, and Thornley Groves commented asking that I make a complaint, which I already had, and that was also handled horribly. We received an email from complaints stating that they hadn't had a chance to review or investigate our complaint fully but were issuing a final response anyway. Since then we have had multiple issues, we have tried to follow procedure to get these addressed but as usual received no response from them. We then found out today that our "property manager" had left. Neither myself, my flatmate or our landlord were told until we badgered them with more emails.

Haylee · 5 July 2023

★★★★★ 1/5

Trustpilot

Bad experience

We own several apartments which are let in the Manchester area, one of which is managed through Thornley Groves.The communication and response from the management team is non existent. Emails are ignored, wasting my time following up with a response again and again, it's a mess. I am now changing to another agent, naturally this is proving to be challenging too, again no response from the the property manager Georgia Davis and the new management company appears to be having issues obtaining the tenancy details for the transfer too. In fact, they have not even been in touch with me to confirm the management change.I would look elsewhere for customer service. It's bad.

Lindsay · 4 July 2023

★★★★★ 5/5

Trustpilot

Really supportive, really well informed

Just completed the sale of my house using Thornley Groves, the agents I bought it from 22 years ago. The broker, Gavin Wiley, was super-supportive from initial discussions through to completion and at all points in between. He has a deep understanding of the city-centre market, and worked really well to keep the buyer and myself onboard and informed. Great support was provided by Natasha Conway, who knew exactly where and who to go to when dealing with slow solicitors, agencies, and property managers. I had not fully appreciated that, post-Covid, the selling process takes a fair bit longer than it used to. The long haul was made much easier with Thornley Groves’ support, and I would certainly recommend them.

Kevin · 30 June 2023

★★★★★ 5/5

Trustpilot

TG are VG

Thornley Groves have provided good service in managing my apartment for over 15 years. My current Property Manager Akash is very helpful.

Philip · 28 February 2024

★★★★★ 5/5

Trustpilot

Mathew Petit was extremely helpful when…

Mathew Petit was extremely helpful when we needed things fixed or sorted out in our property. He communicated with us well and with diligence when other agents were less helpful. So big thank you to Mathew.

Michael · 21 February 2023