5/5
GoogleThe team worked with us for a long time to find us the perfect home and went over and above to get completion through on time.
Trusted Agent profile · Alton
Homes Estate Agents Alton reviews
★★★★★
133 reviews across 1 platform
53 High Street, Alton, GU34 1AB
Homes Estate Agents's office in Alton, at 53 High Street, is rated 4.8 out of 5 across 133 reviews on 1 platform, including 133 Google reviews rated 4.8.
Reviews
Every review we hold for the Alton office, from every platform, shown as written. First names only.
Google5/5
GoogleHaving just returned to the UK from living overseas, I contacted Homes Estate Agents to have them assist me in my rental property search in and around the Alton area. I was assisted by a lovely young woman named Rosie Wallace, who showed me several properties over a period of months, and I found her to be a very positive, knowledgeable and helpful individual. Whilst I have ultimately decided to "buy" a property on the Isle of Wight, I would like to applaud Rosie for her efforts and tenacity throughout the time I worked with her. I would most definitely refer people to her. She was one of the very few positive "shines" on an otherwise frustrating process.
5/5
GoogleHOMES Estate Agents -THE LISTENING AGENT. We were moving from Kent to Alton so every viewing meant a long journey. With some agents it was a wasted journey and when we saw the property, clear they hadn't listened to what we wanted. Sally Sanders really listened to what we wanted in a property and only showed us relevant properties. We knew the journey was worth making. Who, selling their property really wants dozens of people viewing their house when it isn't at all what the buyer wants and there is no chance they will buy it. Far better to employ an agent who does only two or three viewings but all three want to buy it. AN AGENT WHO LISTENS TO THE BUYER IS EXCELLENT NEWS FOR THE SELLER. HOMES were very professional,totally committed to finding us the property we wanted and in future we will choose them for buying and selling. Linda Watts
5/5
GoogleThe team at Homes were AMAZING from start to finish and we can't recommend using them enough. Ben viewed our property and quickly got it on the market. Where another well known local agent failed to secure us viewings despite promising they had 'numerous' clients lined up waiting to buy our house - blaming the market constantly, Homes worked tirelessly and came through. Instead of sending non-buyers round to make up viewing numbers, they worked tirelessly to secure serious buyers. Sally worked with our buyer doing a second viewing at extremely short notice to seal the deal and we can't thank her enough. Homes also secured us the property we are now buying. Charles and Rob liaised with the home owner and made the process of buying as painless as it could be; providing regular updates by phone and reassuring emails. The team at Homes are brilliant, it is a hard market at the moment and they work honestly and hard to deliver the best service they possibly can. It is a difficult job and they do it brilliantly. If you are buying or selling a house or land look no further than the super professional and approachable team at Homes. THANK YOU all, we really appreciate the time you have given us. Now to get the exchanges done!
5/5
GoogleWe had a brilliant experience with Homes this year. They helped us sell our house and found us a new home, it was exactly what we were looking for within weeks. The whole sale and purchase was wrapped up within 3 months, the team kept us up to date every step of the way. Thank you for such a smooth experience.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI am only giving 1 star as you cant give 0. We had a terrible experience trying to purchase and sell a property through Homes. Bad timekeeping, giving inconsistent information to us as a buyer and the vendor, lack of communication. We found this estate agent to care more about the volume of houses they had for sale rather than the quality of the viewers sent through the door. it was very stressful while trying to sell with them so moved to an alternative estate agent who did a fantastic job. I would personally not be able to recommend Homes to anyone.
5/5
GoogleBrilliant service and I would highly recommend them. The additional sales progression service (once our house was sold) was worth its weight in gold, handed all issues (even difficult ones) smoothly and without fuss which made the process very easy and stress free. I haven't seen this level of service with other estate agents. The actual sale was handled extremely professionally with some great creative ideas to achieve our target price and it sold quickly. Overall, the value was well worth the more than reasonable cost and I would definitely use Homes again.
5/5
GoogleI was lucky enough to sell and buy through Homes and can't recommend them highly enough. From the offset their positive 'can do' attitude was so helpful and supportive. I was in a very long chain which took quite a long time to bring to completion but the team worked tirelessly to get me there and kept me in the loop every step of the way. Nothing was too much trouble, they were always at the end of the phone to deal with my questions and concerns no matter how small. I would recommend Homes to anyone who would like as stress free move as possible. Thank you so much to all the staff in the Petersfield and Alton branches who were so brilliant in helping me to get where I am today!
1/5
GoogleTerrible experience renting a property from start to finish- late to attend a viewing, bringing the wrong keys, loosing paperwork, not putting down the right deposit amounts (by a few hundred!), giving the wrong timescales for moving-in, not sending documents on time, not having tenancy agreements ready, loosing the keys again, giving us the wrong details for the property management company, and sending us vital information almost two weeks late. We now have the perfect home but I won't be going near Homes again.
5/5
GoogleWe've had some fairly horrific experiences with Estate Agents in Alton, Hampshire in the past, but Homes are by far the best I've come across over the years. They cover all bases when moving and take the stress away from the process. The specific Sales Progression team are pure genius and a make a real difference to ensuring the legal and mortgage process are followed through. I wouldn't hesitate to recommend Homes to anyone.
5/5
GoogleAll the staff I dealt with at Homes were polite, helpful and professional. From Rob who I initially dealt with to Liana who handled the sales progression and the rest of the team whom I occasionally had contact with, I couldn't have been more impressed. Great service. Couldn't have asked for a better experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHomes Estate Agents were amazing help during a long and complicated first-time purchase. They quickly answered any questions we had about any part of the process, and followed up with us and 3rd parties. I do not think we would have gone ahead with the purchase without their help. Very professional and friendly, and we highly recommend them.
1/5
GoogleGreat when you want to get somewhere but once they have your money, don't expect to get it back!
Agent replied · 23 June 2023
We are sorry that you felt the only option you had left was to post a negative review about Homes. But we should however state that this particular property was let on a ‘tenant find only’ basis which you were aware of. Any negotiations / issues with your deposit being returned is nothing to do with Homes and with the landlord directly. Your deposit was lodged by Homes with the DPS and any claims made against it are from the landlord and not Homes. Therefore, we feel your negative review is very unfair when Homes have not been managing your tenancy since the day you moved in.
5/5
GoogleHomes were really understanding of a difficult situation , were very professional in taking viewings and kept me informed at all times as to how things were progressing , especially considering Brexit etc ! Everyone was very helpful and friendly if ever I called in at the office as well , would definitely use Homes again! Thank you for all your hard work
5/5
GoogleAll of The staff at Homes have been really helpful. Selling our home was very stressful. The level of service with Homes was excellent and help was always on hand. We were very impressed with their expertise, friendliness and professionalism. We could not have asked for a better company to deal with.
5/5
GoogleJames is a asset to the company a very helpful and professional young man
5/5
GoogleOver a period of eighteen months Homes Estate Agents helped me sell my house and buy another. Throughout the whole process all staff in both Petersfield and Alton offices were unfailingly helpful and supportive, and despite various setbacks worked tirelessly on my behalf. I would recommend these agents to anyone, for their positive, "can do" approach; and feel they richly deserve the award they recently received!
4/5
GoogleEveryone we dealt with at Homes was fantastic from start to finish; polite, professional, helpful and supportive. As first time buyers the process was daunting but everything was explained in great detail and they were always on hand to answer any questions, big or small.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHomes offer an excellent service from sales to after sales. The whole team are very professional with a warm and personable manner. They go out of their way to be helpful. Charles has gone above and beyond to help achieve my sale and also been great at helping with my future purchase. I would not hesitate to recommend Homes.
5/5
GoogleThe whole process was dealt with very well by homes, it was a very stressful experience for myself but homes helped with every step of the way and also kept pressure on other people for me to get the process completed as soon as possiblePositiveResponsiveness, Professionalism
5/5
GoogleBought a property from these guys. A million times better than the agent I sold my property through. Dealt with all queries quickly and efficiently and kept me updated with progress all the time. Even gave me a bottle of Prosecco when I picked the keys up. Highly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleThank you very much, Homes Estate Agents in Alton! We just sold our house in Alresford with them and they were an absolute joy to work with. Professional, pleasant, prompt and very diligent throughout the whole process. Very smooth and no-nonsense and we'd recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe best estate agents in Alton. After wasting 3 months with another agent with no viewings Homes were a much more positive and pro-active agency. They seemed to have really good relationships with their buyers and quickly found me one. I would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently sold our house with Homes. They made the whole process feel incredibly easy and were so helpful. Sarah in the office was always at the end of the phone to answer my questions. We would absolutely head straight to Homes if we needed an Estate Agents again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Homes Estate Agents Alton
How many reviews does Homes Estate Agents Alton have?
Homes Estate Agents's Alton office has 133 reviews across 1 platform: 133 on Google.
What is Homes Estate Agents Alton's rating?
Homes Estate Agents Alton is rated 4.8 out of 5 across all 133 reviews, and 4.8 out of 5 on Google from 133 reviews.
Where is Homes Estate Agents's Alton office?
Homes Estate Agents Alton, 53 High Street, Alton, GU34 1AB.
