Every review we hold for the Alton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI am only giving 1 star as you cant give 0. We had a terrible experience trying to purchase and sell a property through Homes. Bad timekeeping, giving inconsistent information to us as a buyer and the vendor, lack of communication. We found this estate agent to care more about the volume of houses they had for sale rather than the quality of the viewers sent through the door. it was very stressful while trying to sell with them so moved to an alternative estate agent who did a fantastic job. I would personally not be able to recommend Homes to anyone.
N · 24 June 2018
★★★★★ 5/5
GoogleBrilliant service and I would highly recommend them. The additional sales progression service (once our house was sold) was worth its weight in gold, handed all issues (even difficult ones) smoothly and without fuss which made the process very easy and stress free. I haven't seen this level of service with other estate agents. The actual sale was handled extremely professionally with some great creative ideas to achieve our target price and it sold quickly. Overall, the value was well worth the more than reasonable cost and I would definitely use Homes again.
Ian · 24 June 2018
★★★★★ 5/5
GoogleI was lucky enough to sell and buy through Homes and can't recommend them highly enough. From the offset their positive 'can do' attitude was so helpful and supportive. I was in a very long chain which took quite a long time to bring to completion but the team worked tirelessly to get me there and kept me in the loop every step of the way.
Nothing was too much trouble, they were always at the end of the phone to deal with my questions and concerns no matter how small.
I would recommend Homes to anyone who would like as stress free move as possible.
Thank you so much to all the staff in the Petersfield and Alton branches who were so brilliant in helping me to get where I am today!
Elaine · 31 October 2015
★★★★★ 1/5
GoogleTerrible experience renting a property from start to finish- late to attend a viewing, bringing the wrong keys, loosing paperwork, not putting down the right deposit amounts (by a few hundred!), giving the wrong timescales for moving-in, not sending documents on time, not having tenancy agreements ready, loosing the keys again, giving us the wrong details for the property management company, and sending us vital information almost two weeks late. We now have the perfect home but I won't be going near Homes again.
Nile · 25 June 2015
★★★★★ 5/5
GoogleWe've had some fairly horrific experiences with Estate Agents in Alton, Hampshire in the past, but Homes are by far the best I've come across over the years. They cover all bases when moving and take the stress away from the process. The specific Sales Progression team are pure genius and a make a real difference to ensuring the legal and mortgage process are followed through.
I wouldn't hesitate to recommend Homes to anyone.
Oliver · 24 June 2018
★★★★★ 5/5
GoogleAll the staff I dealt with at Homes were polite, helpful and professional. From Rob who I initially dealt with to Liana who handled the sales progression and the rest of the team whom I occasionally had contact with, I couldn't have been more impressed. Great service. Couldn't have asked for a better experience.PositiveResponsiveness, Quality, Professionalism, Value
Tricia · 26 August 2022
★★★★★ 5/5
GoogleHomes Estate Agents were amazing help during a long and complicated first-time purchase. They quickly answered any questions we had about any part of the process, and followed up with us and 3rd parties. I do not think we would have gone ahead with the purchase without their help. Very professional and friendly, and we highly recommend them.
Stuart · 23 June 2022
★★★★★ 1/5
GoogleGreat when you want to get somewhere but once they have your money, don't expect to get it back!
Joe · 12 January 2023
Agent replied · 23 June 2023
We are sorry that you felt the only option you had left was to post a negative review about Homes. But we should however state that this particular property was let on a ‘tenant find only’ basis which you were aware of. Any negotiations / issues with your deposit being returned is nothing to do with Homes and with the landlord directly. Your deposit was lodged by Homes with the DPS and any claims made against it are from the landlord and not Homes. Therefore, we feel your negative review is very unfair when Homes have not been managing your tenancy since the day you moved in.
★★★★★ 5/5
GoogleHomes were really understanding of a difficult situation , were very professional in taking viewings and kept me informed at all times as to how things were progressing , especially considering Brexit etc ! Everyone was very helpful and friendly if ever I called in at the office as well , would definitely use Homes again! Thank you for all your hard work
Wendy · 23 June 2020
★★★★★ 5/5
GoogleAll of The staff at Homes have been really helpful. Selling our home was very stressful. The level of service with Homes was excellent and help was always on hand. We were very impressed with their expertise, friendliness and professionalism. We could not have asked for a better company to deal with.
Jan · 23 June 2022
★★★★★ 5/5
GoogleJames is a asset to the company a very helpful and professional young man
Graham · 23 June 2020
★★★★★ 5/5
GoogleOver a period of eighteen months Homes Estate Agents helped me sell my house and buy another. Throughout the whole process all staff in both Petersfield and Alton offices were unfailingly helpful and supportive, and despite various setbacks worked tirelessly on my behalf. I would recommend these agents to anyone, for their positive, "can do" approach; and feel they richly deserve the award they recently received!
Pauline · 24 June 2018
★★★★★ 4/5
GoogleEveryone we dealt with at Homes was fantastic from start to finish; polite, professional, helpful and supportive. As first time buyers the process was daunting but everything was explained in great detail and they were always on hand to answer any questions, big or small.PositiveResponsiveness, Quality, Professionalism
Oliver · 26 August 2022
★★★★★ 5/5
GoogleHomes offer an excellent service from sales to after sales.
The whole team are very professional with a warm and personable manner. They go out of their way to be helpful.
Charles has gone above and beyond to help achieve my sale and also been great at helping with my future purchase.
I would not hesitate to recommend Homes.
Jan · 23 June 2020
★★★★★ 5/5
GoogleThe whole process was dealt with very well by homes, it was a very stressful experience for myself but homes helped with every step of the way and also kept pressure on other people for me to get the process completed as soon as possiblePositiveResponsiveness, Professionalism
Itz · 26 August 2022
★★★★★ 5/5
GoogleBought a property from these guys. A million times better than the agent I sold my property through. Dealt with all queries quickly and efficiently and kept me updated with progress all the time. Even gave me a bottle of Prosecco when I picked the keys up. Highly recommended.PositiveResponsiveness, Professionalism
Dave · 26 August 2021
★★★★★ 5/5
GoogleThank you very much, Homes Estate Agents in Alton! We just sold our house in Alresford with them and they were an absolute joy to work with. Professional, pleasant, prompt and very diligent throughout the whole process. Very smooth and no-nonsense and we'd recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Fredrik · 26 August 2021
★★★★★ 5/5
GoogleThe best estate agents in Alton. After wasting 3 months with another agent with no viewings Homes were a much more positive and pro-active agency. They seemed to have really good relationships with their buyers and quickly found me one. I would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Imogen · 26 August 2021
★★★★★ 5/5
GoogleWe recently sold our house with Homes. They made the whole process feel incredibly easy and were so helpful. Sarah in the office was always at the end of the phone to answer my questions. We would absolutely head straight to Homes if we needed an Estate Agents again.
Carly · 29 October 2020
★★★★★ 5/5
GoogleWe recently sold our house with Homes. They made the whole process feel incredibly easy and were so helpful. Sarah in the office was always at the end of the phone to answer my questions. We would absolutely head straight to Homes if we needed an Estate Agents again.
Carly · 23 June 2020
★★★★★ 5/5
GoogleHomes are an excellent estate agents, very proactive and efficient. I found Charles to be extremely personable yet professional. He really listened to what we were looking for in a house and worked hard to find the right home. I would highly recommend Homes.
Annie · 23 June 2021
★★★★★ 5/5
GoogleThe level of advice and support was brilliant- I have never purchased a property before and had no idea about the process, but Tina talked me through the steps on a regular basis and liaised brilliantly with everyone including the solicitorsPositiveResponsiveness, Quality, Professionalism
Kate · 26 August 2021
★★★★★ 5/5
GoogleHomes were absolutely fabulous from start finish. The whole team were professional and approachable throughout. Our house was sold in 4 days! The entire process was superbly facilitated and managed by Tina.
A massive thank you to you all.PositiveResponsiveness, Quality, Professionalism, Value
Alison · 26 August 2021
★★★★★ 5/5
GoogleWe used Homes in Alton for both our sale and purchase and would highly recommend them. The team are great and dealt with all matters in a professional and positive manner. Both transactions were concluded with little stress due to the support and help of the Homes team - thank you.
Kate · 24 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
