Trusted Agent profile · Alton
★★★★★
2,216 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,216 reviews on two platforms, including 189 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotAsk for Ella Burnet
Ella very helpful. She went out of her way to arrange a viewing at short notice. The effort and commitment that Ella put into this beautiful property it's a shame that the landlord doesn't get to see this brilliant side.Ella thanks for your help and God bless you.
Hi, thank you for the review. Ella will be ever so pleased with the feedback.
5/5
TrustpilotAmazing service received from the team
Amazing service received from the team! Tillie in particular followed up consistently and was very patient explaining all the questions we asked.
Thank you for the review, it is much appreciated!
5/5
TrustpilotJust sold through charters very happy…
Just sold through charters very happy with the service I have received would highly recommend.luke has been lovely through out and very helpful also Cameron 😊
Michelle, thank you for the review. Both Cameron and Luke will be delighted to hear.
5/5
TrustpilotNegotiators and Sales Team
Your staff Jo Kayleigh Lee Ed and others have been absolutely brilliant helping us all the way- I can thoroughly recommend Charters to anyone looking to move/buy a house
Thanks Nick!
4/5
TrustpilotMatthew showed us around the property…
Matthew showed us around the property very well explaining us everything and answering all of our questions very well.
Thank you.
5/5
TrustpilotIt has been a pleasure dealing with…
It has been a pleasure dealing with Sophie PIncredible customer service, professional, empathetic, thoughtful and thorough! Thank you for your service thus far
Thank you for your feedback!
5/5
TrustpilotFirst time renting.
First time renting was made so much easier by the help and advice provided by Chloe. I was given the links to complete the transaction very quickly and smoothly.
Paul, Thank you for the review!
5/5
TrustpilotThank you forgetting my house sold in…time to go to are new lifestyle
Thank you forgetting my house sold in two days. Gemma thank you so much for helping me though all the stress. But we are there now. Great job
Thank you for taking the time to review the service you have received. Gemma will be delighted.
5/5
TrustpilotThanks very much again to Charters for…
Thanks very much again to Charters for assisting me to find tenants for my rental property. Gary and Sarah couldn’t be more helpful and do everything possible to make the whole process a smooth one. Thank you!
Laura, thank you for the review, it is much appreciated.
5/5
TrustpilotI’ve had excellent service from…
I’ve had excellent service from Charters. Very good advice and information throughout and always felt I could talk to them and get straightforward feedback.
Thanks for the review Nick.
5/5
TrustpilotHuge thanks to Jo Goddard
Huge thanks to Jo Goddard. She worked so hard to make my house purchase happen.It wasn't a straight forward chain and there were many stumbling issues. But Jo kept professional and always kept in contact with me.Thank you so much Jo for your patience and support.
Thank you for the feedback, really appreciates this.
5/5
TrustpilotAbove and beyond. Would recommend
Sarah Bainbridge helped us to find a beautiful flat. She was very friendly, knowledgeable and communicative. Sarah and her colleagues were very efficient, even when helping us outside of working hours and on the weekend. Overall, a great experience and highly recommend Charters.
Hi Richard, thank you so much for reviewing the service received. Sarah will be delighted with this.
5/5
GoogleI thoroughly recommend the team at Charters, Alton. They really stand out as good, knowledgable agents in the area. A special thank you goes to Lewis, who has been brilliant. He really listened to our wish list and has been proactive throughout the whole process to help us secure our new home.
Thanks, Laura, for the review. It is much appreciated.
5/5
TrustpilotI had a great experience with them…
I had a great experience with them especially to Sophie Pickering for explaining thoroughly the essential things that I need to do. More power to your team.
Thank you Hazel!
5/5
GoogleI found Charters estate agents in Alton are fantastic, they have been so professional selling our house and finding a fantastic house for us to move into, they were also helpful on giving us professional removal company, I would recommend Charters in Alton to anybody, thank you Charters. David
Thanks David! The team will be thrilled with this review.
5/5
TrustpilotGood experience so far...
The admin person I dealt with up my property online (photos etc) was prompt, helpful and friendly. Couldn't have been better. Whether the estate agent who I'll be dealing with now is as good as her remains to be seen.
Hi Clare, thank you for reviewing the service received.
5/5
TrustpilotVery helpful and quick turnaround
My wife and I went to view a property to let by Charters on a Monday, and by the Tuesday our offer had been accepted and a move in date planned. Lily, the lettings negotiator was professional, attentive and informative. Couldn’t rate the experience any better.
5/5
TrustpilotFaultless service
Thankyou to Jacqui, Kirstie, Cheryl and Louise for making the tenant finding, pre tenancy and management of the property an easy and enjoyable process.
Thank you for taking the time to leave a review!
5/5
TrustpilotPre Tenancy Process was Simple and Stress Free
Dealing with Cheryl from the pre tenancy team at Charters, has been a pleasure. She has been helpful, understanding and prompt. She has made what can be a very stressful process, no stress at all. My overall experience with Charters for renting has been excellent.
Thank you for the review, we are so glad to hear you had a positive experience.
5/5
GoogleVery patient and professional staff. Made the process easy. Would definitely recommend them.
That's so reassuring, thanks Patricia.
5/5
GoogleGreat service from start to end. Very helpful and friendly team. Highly recommend
Thank you!
1/5
TrustpilotThe worst letting agency I’ve dealt…
The worst letting agency I’ve dealt with (money grabbers) and totally unprofessional, I’ve lost almost 2k because of these agents. Not only was the central heating not working without my knowledge it was raising my electricity bill to 350 per month!. When notified to seek compensation as it’s the landlord/landlady’s responsibility to keep everything in the property in check before and after a tenant enters, simply said “because you didn’t report it sooner you are liable”. That kind of behaviour is toxic and not fair, you pay for the goods and you get the goods but not with this case. The house was not in good condition when entering, one of the worst rat infested houses too. Not only was the inventory clerk unprofessional he/she missed so many defects and the way they hid things with the photos in check in is appalling. Literally lost for words on what’s unfolded, I should’ve went legal and taken everything I could. Be aware people don’t let the reviews fool you and triple check everything because they cannot be trusted, I wouldn’t even recommend them just move to another letting agency.
5/5
TrustpilotJake Davis has provided helpful updates…
Jake Davis has provided helpful updates and kept in touch throughout all stages of the new tenancy. The re-letting has been handled quickly and efficiently by all members of the Charters team. Many thanks, Jon
Jon, thank you for writing the review, it is much appreciated.
5/5
TrustpilotHelpful and friendly
Our letting agent Lily mott was very helpful and friendly and helped us find a property very quickly, she was very efficient and professional.
Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
