Rook Matthews Sayer Alnwick reviews

★★★★★ 4/5

Trustpilot

We have just completed on our house…

We have just completed on our house purchase and the service we received was ok, branch staff were not very efficient at returning calls, however Alastair the mortgage advisor was absolutely fantastic and the service and advice received from him was 10/10! Would definitely recommend anyone using Alastair, always available whether it be by phone or email and always followed through with what was discussed! RMS are lucky to have a mortgage advisor who is committed to ensuring clients are well informed and looked after. Once again a big thank you

Caroline · 19 May 2026

★★★★★ 5/5

Trustpilot

Amazing!

Big thank you to Michael. Always keeping us up to date with all progress and being helping with questions

Stephanie · 14 August 2026

★★★★★ 5/5

Trustpilot

Thanks.

Solicitor inefficiencies made the recent sale of my property far more difficult and stressful than it ever needed to be, but the assistance provided by RMS (particularly Sian and Elspeth) meant a lot, who provided excellent service to communicate between the parties to ensure all that was required, was done, and communicated to me the status (many thanks).

Michael · 6 August 2024

★★★★★ 5/5

Trustpilot

Rook Matthews Sayer are an excellent…

Rook Matthews Sayer are an excellent agency for finding the right property and mortgage. The team, Michael, Matthew, and Dylan, are truly outstanding individuals. They supported me throughout the entire process, and I am very grateful for their help and support. Thank you all very much.

Fitsum · 1 May 2026

★★★★★ 5/5

Trustpilot

Alistair Bowman

I used Alistair as my mortgage advisor as he had been recommended to me by a family member. After recently completing the purchase of a property I could not thank Alistair enough for the fantastic, friendly and professional service he provided throughout the whole process. Alistair made this experience very simple, straight forward and unproblematic. He is very knowledgeable and always available to answer any questions/queries. Would 100% recommend to anyone and will absolutely use his services again.

Mr · 3 May 2023

★★★★★ 5/5

Trustpilot

Excellent service

Just recently completed my house purchase and used Alistair Bowman again as my mortgage advisor. He is amazing at what he does. Very professional and fantastic at staying in contact throughout the full process. Would 100% recommend!

Chloe · 19 July 2026

★★★★★ 1/5

Trustpilot

Bad viewing experience

Dealt with Wendy. Arranged a house viewing. She forgot to tell the homeowner about it.

BEN · 27 December 2025

★★★★★ 5/5

Trustpilot

Jesmond, Rook Matthews Sayer

I recently bought a flat through RMS in Jesmond. Kevin and Marie were brilliant, excellent communication throughout the whole process. They are responsive and listened and acted when issues arose. You can tell there is good communication within the team- calls are returned promptly and when Kevin was on holiday there was always someone else who was available to help and who knew the current situation. 12 weeks from offer to completion, even with the xmas break, very happy, thank you!

Simon · 17 February 2023

★★★★★ 5/5

Trustpilot

Neil and the team were very…

Neil and the team were very professional and understanding of our needs, would highly recommend them when buying or looking for a property. Fantastic service.

Sarah · 11 September 2025

★★★★★ 5/5

Trustpilot

Friendly and helpful staff at the West Denton branch

The staff at the West Denton branch were extremely helpful in our recent relocation from Dorset and I can't thank Ellie and Claire enough for the support they gave us in our purchase and move. They provided regular telephone and email contact and were always available to answer our queries. The referred solicitor was extremely helpful too. Thank you everyone - we love our new life in Newcastle!

Wendy · 8 May 2025

★★★★★ 5/5

Google

RMS-EXCELLENT SERVICE IN ALNWICK Excellent service provided by RMS in Alnwick. They kept us informed at all stages of this protracted sale and went above and beyond to sort out any problems. Brenda and Maureen were particularly helpful and supportive throughout this process. I have no hesitation in recommending RMS to anyone considering buying or selling a property in the Alnwick area. We are incredibly grateful for the service we received

Geoffrey · 26 August 2023

★★★★★ 5/5

Trustpilot

We would like to say a huge Thankyou to…

We would like to say a huge Thankyou to the team at RMS Bedlington, but specifically Claire who dealt with us from day 1. Claire was so lovely and welcoming whilst dealing with us and helped so much throughout the process of us buying our first home. Claire was always available on the phone for a chat when we had questions. She also recommended Faye, their in house mortgage advisor who was fantastic throughout. We are so pleased with the service we received from both RMS and Faye and they made the process as smooth as possible. Thankyou very much!

Customer · 17 November 2022

★★★★★ 5/5

Trustpilot

Best mortgage advisers ever Alistair…

Best mortgage advisers ever Alistair Bowman. He’s gets 20 out of 10 from us: He goes over and above we couldn’t have asked for more. He made sure everything was chased up without us even asking. The process was as made as simple as it could possibly be. Alistair removed all the stress from the buying process. In the worse possible time to get a mortgage. Everyone fighting for the best deal & remortgaging before the rates went up. Rates were increasing by 0.5% every week - few days. Anyone thinking is it worth getting a mortgage adviser do not hesitate with Alistair. We have friends who are buying at the same time & it’s taking much longer than ours. We offered on the 31st May and completed even with a delay from vendor having an operation 12th Sept 2022. Our friends are still waiting on completion and had lots of errors with paperwork which Alistair made sure we didn’t. Alistair treats you very professionally but also as a friend. Even checking in when there wasn’t any further update but he let you know that he’d been checking & not just letting the process drag on. Managed hiccup we had with Survey coming back as lower value than we had offered. This was managed professionally and with Empathy. As the house was being sold via RMS he was also able to speak to the estate agent Wendy who helped us out to (managed what could have been a no sale & vendor taking the house off the market, to being realistic and understanding for both sides which she didn’t have to be) on our behalf making aware of difficulties even when this isn’t normally something they would do. We secured the house at the price advised on full survey, and in the most efficient timescales possible. Alistair made sure we were aware every step of the way, we didn’t have to chase up at all. Alistair has even checked in after everything is complete which I’m sure most advisers don’t do. He’s on my friends list now😊, we gained great insight in to the process that none of our friends have. Absolutely couldn’t get better than Alistair don’t hesitate to sign up with him. He even checked rates right up to that last minute making sure we had the best deal. I hope Alistair gets the rewards he deserves. We wouldn’t think of possibly going elsewhere. Would definitely recommend 🤩🌟

LB40 · 1 November 2022

★★★★★ 5/5

Trustpilot

Friendly yet professional staff

We recently moved from Newcastle to Leeds, and RMS in Gosforth dealt with the sale of our house. The staff there were always friendly, efficient, helpful and professional. David Jones (Branch Manager) came to carry out the valuation, and Natalie Best was our point of contact, with Eve Morley filling in when Natalie was unavailable. Throughout the process, Natalie supported us, and often chased up solicitors on ours and the buyers’ behalf. This made what was a very stressful and lengthy process all the more bearable. I would definitely recommend RMS to anyone looking to buy or sell a property.

Lisa · 27 October 2022

★★★★★ 5/5

Trustpilot

RMS - Ryton

I just wanted to say a massive thank you to all the team at RMS Ryton - especially Victoria who has made a difficult house sale a breeze to deal with. From initial valuation, to listing and on to completion, Victoria has been "on the ball" and "on my side". Whilst moving is always stressful, the team @ RMS Ryton have made this a positive experience for me, taking all the chasing and hassle into their own hands and providing me with daily updates (hourly when required) about their progress. The team are proactive, communicative, responsive and are all super helpful and just a genuinely great bunch of people.I have another property to sell within the coming months and I most certainly will be going straight back to RMS - I know I will be looked after!!Again, a massive thank you to you all. You are a dream team and I couldn't have done it without you.

Mr · 24 October 2022

★★★★★ 5/5

Trustpilot

Superb Service

To all the staff at Rook Matthew Sayers in Alnwick. Thank you for a fabulous service during my recent house purchase. I can highly recommend your office to anyone buying or selling a property. The ladies went above and beyond and you are all absolute gems. Thank you.

Chris · 2 April 2026

★★★★★ 5/5

Trustpilot

Fantastic mortgage Advisor

The biggest thank you to Alistar, he was amazing from start to finish. Im so glad i was recommended him by several people. Having a little bit of a complex mortgage case with not much idea how things work he always explained everything to me perfectly even when solicitors weren't staying in contact. Its extremely reassuring knowing that he offers support when it come time to remortgage after your fixed term ends. I couldn't be happier with the service & would 100% recommended and use him again!

Shan · 18 October 2022

★★★★★ 5/5

Google

Many thanks to David and Maureen at the Alnwick office. If you’re looking for people with passion and excellent communication skills to take care of your requirements when either buying or selling, look no further. They go above and beyond what is required to really make you feel valued as a customer. I can thoroughly recommend this highly motivated and experienced team: they walk the talk and it’s refreshingly reassuring.

Sue · 26 August 2023

★★★★★ 5/5

Trustpilot

Excellent service from RMS Blyth

Recent sale and purchase via RMS Blyth. Service was excellent. Sale - valuation and management of viewings was very good. Only people with genuine interest came for viewings which was really appreciated and indicates Rook clearly match the right people to the right properties. Property sold within 1-1.5 weeks.Purchase was also through Rook. Rook have the vast majority of properties on their book in the area so being on their active purchaser list was highly advantageous. We were proactively invited to viewing properties that met our requirements and our timelines. No hard sell or pushy tactics - all highly professional in their approach backed up with detailed insight and understanding of the local area. This gives you confidence when buying through them.Despite this being an extremely busy office the team are great and there is a personal touch to their service. They really do work hard to make the sale and purchase process as simple as possible. Thank you RMS Blyth for all your help and support!

Az · 2 September 2022

★★★★★ 5/5

Trustpilot

Exceptional service as a seller and buyer

Alison and the team at Rook Matthew’s Sayer, Whitley Bay, were outstanding from my first encounter with them in the office throughout completion on our purchase and sale, and beyond.Their knowledge of the local market, and drive to find the right buyer and get the best price for each property, is exceptional. Alison worked tirelessly to negotiate on our behalf. Once the sale and purchase was agreed the hard work and regular communication continued. It’s rare to find an agent who can be impressive in both the sale negotiation and holding the sale together through to completion without bump or incident. We’ve sold and bought properties in different areas of the country and region and I’d go as far as to say this was the perfect agent experience - I wouldn’t hesitate to recommend them.

Emma · 23 August 2022

★★★★★ 5/5

Trustpilot

Sale of my property

Sale of my property Michelle and Dawn were there every step of the was on a very difficult sale RMS in Blyth are just so attentive and answer back on the same day when asked any thing regarding the sale of your property can not recommend highly enough thank you ladies !! Both amazing

Mrs · 1 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

The team at the Gosforth office were fabulous. Mostly, I dealt with Natalie and David, but other members of the team were very helpful too. The service given was most professional. The advice was sensible and they bent over backwards to achieve a sale and be as helpful as possible. I’d highly recommend using this office- you couldn’t get a better service anywhere.

Caroline · 6 December 2023

★★★★★ 4/5

Trustpilot

I have dealt with Rookmatthewsayer in…

I have dealt with Rookmatthewsayer in the past. Decided to get three different agents to evaluate my property. After listening to all three and, after careful consideration, I went with Rookmatthewsayer. David Jones at the GOSFORTH branch is a professional and knows this market well. Eve who dealt with my sale was available at all times. Even when she was on another call or busy with a client, she always got back to me. The office staff are very much on the ball too. I would have no hesitation in recommending these people collectively. They are a great team and that generally comes from the person overseeing them. Thanks to all of you. Very kind regards.

Ann · 8 June 2022

★★★★★ 5/5

Trustpilot

Amazing team

Wendy & Diane were absolutely amazing and were always in contact when I needed them. Thanks to all from RMS!

Levi · 30 May 2026