Trusted Agent profile · Alnwick
★★★★★
645 reviews across 2 platforms
5 Market Street, Alnwick, NE66 1SS
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Alnwick, at 5 Market Street, is rated 4.8 out of 5 across 645 reviews on two platforms, including 78 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alnwick.
Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Brenda and the whole team at Rooks Matthews Sayer while buying my house - they kept me informed of progress during what was quite a fraught and lengthy time, and I would have no hesitation in recommending them.
Dear Kim, thank you for your wonderful words for RMS Alnwick, especially Brenda they will be thrilled to read your feedback.
1/5
Trustpilotworst experience of our life having to…
worst experience of our life having to rent through this company thankfully it was only for a short period, they don't care about the tenants only interested in the money and keeping landlords sweet
Dear Lesley, thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or Tenant. Our Lettings Department has already spoken to you in regards to your tenancy and the issues that you faced, which were dealt with promptly. Unfortunately if there were any other issues, we were unaware of them as they were not reported or highlighted to us by yourself at the time. We’d like to wish you all the best .
5/5
TrustpilotThank you all!
I was delighted with RMS and how they supported us through the conveyancing process and how they kept us informed. Our mortgage advisor was fantastic and went above and beyond for us, thank you from the bottom of our hearts.
Thank you Laurie for taking the time to leave this 5 star review for us, we really appreciate it!
5/5
GoogleAlnwick branch completed my property sale, a genuine, no fuss agreement, when solicitors were rubbish (standard practice) RMS staff ensured they chased and updated to keep on top of the sale. I wouldn’t hesitate to use and recommend RMS as the best in their field 👍🏽 …
Dear Stuart, we loved reading this review and we're delighted you would recommend us in the future. Thank you so much for taking the time to leave RMS Alnwick 5 stars.
5/5
TrustpilotI could talk to them on the phone about…
I could talk to them on the phone about the sale of the house and they were very helpful. I would use them again.
Thank you for leaving us a fantastic 5 star review Sandra! We're so pleased to know that you felt supported throughout your sale.
5/5
TrustpilotRMS Blyth office
Blyth office were very quick and professional in handling the sale of our house and the initial feedback was great. Just slightly disappointed that we had to chase at one stage to find out why things appeared to have slowed down. Would have preferred absolute clarity on "cash buyer's status". All worked out in the end and happy with outcome.
Dear Stewart, thank you for taking the time to leave our Blyth branch 5*s and write some lovely words. We are very pleased to have been able to find you a buyer and at a price you are happy with. Regarding the confusion, we are sorry for the misunderstanding and are very pleased with the happy outcome for all involved. Many thanks!
5/5
TrustpilotFenham Branch
Fenham Branch, the whole team are absolutely first class! Steven Parker especially went above and beyond at every opportunity, admirably supported by his close nit team. Outstanding communication from everyone in branch at all times, especially good at keeping in touch with solicitors, vendors and purchases, keeping everyone in the loop. Thank you! Warmest Wishes, Rebecca, Charlotte and David Hood
Dear Charlotte, thank you very much for taking the time to leave such a kind review for Steven, our branch manager and the rest of our Fenham team. We're so glad they were able to help secure completion for you. We really hope you're happy in your new home!
5/5
TrustpilotExcelled again!
Excelled again!Alistair Bowman my financial adviser from RMS has excelled in making my remortgage stress free and got me an amazing deal. He promptly contacted me and kept me informed of every step. I can not recommend him enough. Thank you.
Dear Caroline, thank you so much for taking the time to leave this lovely review for our mortgage advisor Alistair. We really appreciate you taking the time to recommend him.
5/5
TrustpilotFirst class service
From our first contact i had total trust in the RMS team they were always helpful, prompt, reliable and professional I cannot fault them at all
Thank you so much Mandy for leaving us a fantastic 5 star rating!
5/5
TrustpilotFantastic
Absolutely cannot fault Julie and all the team at RMS in Ryton. They kept us updated at every step and really helped us when it came to chasing down solicitors on both sides. So friendly and professional, really put us at ease when we felt like the whole thing was falling apart at times.Thankyou so much
Dear James, thank you for writing lovely words regarding Julie and the rest of the Ryton team. We're glad they were there to support you and help get the sale over the finish line. Thank you again!
5/5
TrustpilotHighly recommended
I've used Rook Matthews Sayer for many years now, for the letting of my commercial properties and also for the purchase of my home. The staff members I've dealt with have all been friendly, pro-active and efficient when dealing all aspects of sales and letting and I look forward to working with the team for many years to come. Highly recommended.
Dear Glenn, thank you for leaving 5 stars and a lovely review for both our Commercial and Residential teams. We're glad you've received friendly and efficient service service during your instructions with RMS. We're excited to work for you again in the future. Many thanks again
5/5
TrustpilotRMS are super efficient
RMS are super efficient! Communication was first class and they were brilliant at chasing solicitors in regards to our sale and purchase.
Thank you so much Jodie for taking the time to leave this review for RMS Gosforth.
5/5
TrustpilotNeil Walton was very good from start to…
Neil Walton was very good from start to completion date.
Hi there, thank you for taking the time to leave 5 shiny stars for Neil, our fantastic mortgage advisor.
5/5
TrustpilotNatalie and the team
Natalie, Ellie and Eve and the rest of the team and Rook Mathew Sayer were very friendly and very pleasant and helped me and my family anyway they could.
Thank you so much for your leaving RMS Gosforth a 5 star review and for having such kind words for them, we really appreciate it.
5/5
TrustpilotOutstanding service and support
Excellent support from the staff and a very efficient process. Our house sold within 3 days! Without any doubt, the best estate agent in the north east by far.
Thank you so much for your kind words Kev. We really appreciate you leaving our team in RMS Bedlington such a great review.
5/5
TrustpilotRemortgage help!
Just finished completing my latest remortgage, can't fault the service Alistair B was so helpful any query I had he was there to help the situation and get us through our mortgage deal smoothly. Really recommend him for helping us get through at just the right time. Thanks again!!
Dear Katlin, thank you so much for leaving this wonderful 5 star review for our mortgage advisor Alistair.
5/5
TrustpilotFriendly helpful and great at keeping…
Friendly helpful and great at keeping us up to date with what was happening with our house sale.
Thank you so much Sarah for leaving us a 5 star review, it means the world to us.
5/5
TrustpilotWonderful
Cannot fault the wonderful team at RMS Gosforth. From valuation and marketing through to completion everyone was very helpful and supportive at a stressful time. Excellent communication. Would highly recommend them.
Thank you so much for this lovely 5 star review for our team at RMS Gosforth. We really appreciate your feedback and recommendation.
5/5
TrustpilotExcellent service and Communication all…
Excellent service and Communication all through the buying process. Thanks Ross.
Dear Ross, thank you for taking the time to leave Rook Matthews Sayer 5 stars!
5/5
TrustpilotRecommendation to use Rook Matthews Sayer
We used Rook Matthews Sayer to sell a flat in Gosforth. All the staff in the Gosforth office were well informed, understood the current market trends, were very helpful and kept us up to date as the sale progressed. We would not hesitate to recommend RMS.
Thank you so much for taking the time to leave this 5* review for RMS Gosforth, we really appreciate your recommendation.
5/5
TrustpilotRook Matthews Sayer
Rook Matthews Sayer, BlythA brilliant team at RMS Blyth who were so helpful and supportive. From the valuation through to completion, the team were just brilliant. They were all so friendly and kept me updated regularly about progress with the sale. Would highly recommend them.
Dear Jane, thank you so much for taking the time to leave this lovely review for our team in Blyth and for your 5 stars. We're thrilled to know you would recommend RMS.
5/5
GoogleExcellent customer service at the Alnwick office especially from Brenda Simpson. She was excellent, keeping us updated and chasing up all the other parties of the chain. Even after many complications she helped save the sale.
Thank you so much for taking the time to leave your kind words for RMS Alnwick, especially Brenda. We really appreciate your 5*s and shall pass your review onto the team!
5/5
GoogleReally great service we would throughly recommend to friends and family. Thank you after nearly 3 years we are in our first home when you said you could help us… you really made it happen x
Congratulations on your first home! We're really grateful you took the time to leave this review for RMS Alnwick, thank you so much for the 5*s. We hope you're very happy in your new home and are settling in well.
5/5
TrustpilotRyton Branch
Dealt with the staff at the Ryton branch, who were friendly and helpful through the whole process of buying a property. The process dragged on for an absurd amount of time due to problems on my end, but the team kept in regular contact and were sympathetic and cordial throughout.
Good morning, thank you for leaving our Ryton team a lovely review. We're so glad they were able to help you secure your new home!
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Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alnwick.
