Every review we hold for the Aldridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a terrible experience with this company to the point I have had to submit a formal complaint. The general mismanagement and negligence caused many negative consequences such as financial loss, which was only rectified through the mercy of an external company (my surveyors) who felt sorry for me.
General inaccuracies in the handling of a property sale where there were typos on official documents, which resulted to delays in the process. Incorrect information and poor communication about access for viewings and surveyors, overall the mismanagement of my case caused me to lose complete trust in this company and withdraw.
After submitting a formal complaint I had to chase the recipient in order to have an acknowledgement email in the timeframe they initially stated in their protocol. And finally, in the formal response to the complaint, although they have taken accountability, the email includes a sentence about the complaint that clearly wasn’t intended for me to read. This just goes to show even in the face of a complaint, the mistakes and unprofessionalism is rampant.
Would not recommend using this company as a seller or buyer.
_LeighFay · 19 May 2025
★★★★★ 5/5
GoogleExcellent work from Paige palmer very helpful and very quick with getting a viewing and very helpful with getting tenant agreement moving swiftly
Jamie · 19 January 2026
Agent replied · 19 May 2026
Dear Jamie,
Thank you for your fantastic 5-star review! We’re so pleased to hear about your positive experience with Paige Palmer. It’s great to know she was helpful, efficient, and proactive in arranging your viewing and progressing the tenant agreement quickly. We’ll be sure to pass on your kind feedback to Paige. Thank you for choosing Streets Ahead - we really appreciate your support!
Kind regards,
Zoe
★★★★★ 5/5
GoogleBeen a long time since I have sold an house, the photos were brilliant. Sally and Jay were great throughout the process, understood that I work, that we juggled the viewings between us , and explained everything all the way
Suzanne · 13 May 2023
Agent replied · 23 August 2024
Thank you for your 5* review, best of luck in the future and if you need any help in the future, please don’t hesitate to contact us. - Webbs Estate Agents
★★★★★ 5/5
GoogleVery very helpful agent. I was in need of a place quite quickly and Paige really got me somewhere nice and clean. I must say, she listened carefully to what I was after. I will use this agent again and recommend to others
Deland · 19 April 2026
★★★★★ 5/5
GoogleEnzo has been such a brilliant estate agent for us, super polite, extremely responsive and so reliable. After searching with many estate agents for months and getting frustrated with the quick market, Enzo informed me of a flat which has just hit in market, gave us as much info as he had (despite not having any images) but due to our previous interactions and his helpfulness, we trusted in his judgement and viewed the flat. It was exactly what we were looking for and have started the process of securing the flat. Couldn’t recommend him enough as an estate agent, and Maya (who showed us the flat super last minute ) was great too!
Kira · 19 May 2022
★★★★★ 5/5
GoogleGreat service from Alex, Courtney, Ryan, Mike and the rest of the team at Webbs. Friendly and professional going above and beyond to answer all our questions and keep us up to date. Found us a perfect buyer in super speedy time. Thank you
Tom · 19 March 2026
★★★★★ 1/5
GoogleFirst day move in experience, terrible experience.
They handed over keys with Broken Washing machine, Broken fridge, mouldy door, intense dog poo odour and pathetic attitude.
P · 19 November 2025
Agent replied · 19 May 2026
Dear P Thomas,
Thank you for leaving us a review.
We are sorry to hear that on this occasion, the service received from Streets Ahead has not been up to our usual standard.
Please email more information to clientcare@streetsahead.info and we will investigate this further.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleI received a call this morning from a state agent named Will, who was very friendly and helpful. I requested a viewing, and he was very approachable. We arranged it for tomorrow. This is how I like to be serviced, good customer service!!
Marcelo · 19 May 2025
Agent replied · 19 May 2026
Dear Marcelo,
Thank you for leaving us a 5* review! We are delighted to hear that Will provided you with friendly and helpful customer service.
I hope your viewing went well and we look forward to helping you again in the future.
Kind regards,
Zoe
PA to Directors
★★★★★ 5/5
GoogleWanted to give a shoutout to Enzo who was incredibly helpful and reliable throughout my whole journey of renting, from day 1. He went an extra mile helping me out with my requests and made it that much easier to settle in. Thank you!
Viktoriya · 19 May 2022
Agent replied · 19 May 2026
Thank you Viktoriya for your review. I will pass your comments on to Enzo. Thanks, Laura
★★★★★ 5/5
GoogleExcellent service from Leon. He was very helpful and informative of the property. Such a great and helpful person. He made me feel like my choices on my property list more thorough. 5/5
Bored · 19 August 2025
Agent replied · 19 May 2026
Hello,
Thank you for leaving us a 5* review.
We’re so pleased to hear that Leon provided such excellent service and was able to guide you with helpful information about the property. It’s great to know he made your choices feel more thorough and supported. We’ll be sure to share your feedback with Leon, and we truly appreciate your 5/5 rating!
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleMy experience with Handy and Michael is excellent, they have been putting out their best to sell my property i couldn't asked for better support.
Jeffline · 19 May 2025
★★★★★ 5/5
GoogleDavida was so friendly on the phone and professional in finding me what I needed or gave amazing guidance into buying my home and just overall knowledgeable. When completing viewings she made me feel at ease and also very bubbly and fun! It was a great experience with her.
Ini · 19 May 2024
★★★★★ 5/5
GoogleGreat help from Ade. Very organized and quick response 👌 …
Monde · 19 February 2026
Agent replied · 19 May 2026
Dear Monde,
Thank you for your great feedback! We’re really pleased to hear that Ade provided such organised service and quick responses. We’ll be sure to pass on your kind words to him. Thank you for choosing Streets Ahead, we look forward to assisting you again in the future!
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
Googlecustomer service!
Especially from Rachael Perks, who has been my main point of contact throughout this process, liaising between the vendor, the vendor’s solicitors, my …
Tariq · 3 October 2025
Agent replied · 16 April 2026
Dear Tariq Sayed, thank you so much for your thoughtful review! We're thrilled to hear about your positive experience with Rachael Perks at Webbs Letting and Estate Agents in Aldridge. It’s fantastic to know that she was able to provide you … More
★★★★★ 5/5
GoogleHuge thank you to Michael who went the extra mile throughout our purchase from when we started our search to completion
Simon · 19 May 2025
★★★★★ 1/5
GoogleDO NOT RENT WITH THEM! they have terrible service and are very rude, if your house is broken into they will not send anyone round to secure the place and will leave the door unlockable so it can just be pushed open also they will not be helpful with any mould or issue you have in the property so for your own sake and sanity please steer clear
Alex · 19 May 2025
★★★★★ 5/5
GoogleThe service I received throughout my house sale as been second to none, Conor has been really good and kept me up to date chasing solicitors for me which resulted in the sale going through very quickly
I have given a 5 star review which is also for all the staff at the Royton office
Paul · 3 September 2023
★★★★★ 5/5
GoogleThe team at Webbs have been fantastic in purchasing our new home. Special shout out to Gags and Sally they've gone above and beyond in helping us get our new home. Rachel part of the progression team was very patient and supportive with all requests.
Hurpal · 12 April 2024
★★★★★ 1/5
GoogleAbsolutely appalling service!
Lied to on several occasions and been blocked on two separate occasions from purchasing a property in favour of other buyer. Told viewings were unavailable and no availability and purposely lied too.
I will be making official complaint to the Ombudsman and trading standards.
Avoid at all costs!
Adele · 3 September 2024
Agent replied · 3 September 2026
We understand our Sales Director, Jake Rowson, spoke with you following this review to discuss your experience and we hope you were satisfied with our response. Please do not hesitate to contact us if you have any further concerns. Best wishes.
★★★★★ 1/5
GoogleTurned up to a property viewing with some old bold guy who looked like a builder telling me I have 3 minutes to view this property...wants me to make a decision to purchase a 350k home with cash in 3 minutes? Would they do the same? The guy …
Mohammed · 3 October 2024
Agent replied · 23 August 2024
Thank you mohammed rahman for sharing your experience. We apologise for the rushed viewing and the unprofessional behavior of the individual you encountered. This does not align with the high standards of customer service that we strive to … More
★★★★★ 5/5
GoogleCan not recommend Gemma and the team enough. Went over and beyond to help me find the perfect home for me and my son. Couldn’t have done it without her and will be forever thankful for everything that she did. Kept me informed throughout the process with both phone calls and emails.
Daniella · 3 September 2023
★★★★★ 5/5
GoogleVery professional and accurate about property
MOHAMMADALI · 19 January 2026
Agent replied · 19 May 2026
Dear Mohammadali,
Thank you for leaving us a 5* review.
We look forward to helping you again in the future.
Kind regards,
Zoe
Streets Ahead
★★★★★ 1/5
GoogleThe worst estate agent in the uk. Highly unprofessional. They don't reply and ignore you. You have to chase them
A · 3 September 2025
Agent replied · 3 September 2026
We appreciate you taking the time to leave a review. We invite you to contact us to discuss your experience with us in greater detail so we can take a look into it for you. Thanks and regards.
★★★★★ 5/5
GoogleThe whole process was smooth and fast from putting my property in the market to moving house it was only 9 weeks. Couldn’t recommend an agent more.
Ellen · 13 June 2025
Agent replied · 13 May 2026
Dear Ellen Heather, thank you for your fantastic review! We're delighted to hear that your experience with Webbs Letting and Estate Agents in Aldridge was smooth and efficient. Your recommendation means a lot to us!
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