Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
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5/5
GoogleWe had a great experience with Romans during the purchase of our house. Huge thanks to Alison for her dedication in ensuring all parties stayed on track with the timelines. Levi was absolutely key throughout the process, providing invaluable support, guidance and recommendation of key parties to work with. Special thanks also to Holly and all the Romans staff for their professionalism and friendliness. We truly appreciate the outstanding service and would highly recommend Romans to anyone looking to buy or sell a property.
Ashwin Β· 4 April 2025
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5/5
GoogleWe had a fantastic experience with Roman Estate Agents! As first-time buyers, we felt a bit overwhelmed, but Holly was incredibly helpful every step of the way. She guided us through the process, answered all our questions, and made everything much clearer. We are so grateful for her support and expertise in helping us find our new home. Highly recommend!
STAR Β· 17 October 2024
Agent replied Β· 10 November 2024
Dear Star Tara
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWill Clarke was fantastic, he made all steps of the letting process a breeze. Most notably, his quick responses to email did it for me!
Chrispen Β· 1 December 2025
Agent replied Β· 31 December 2025
Dear Chrispen Nyamandwe
We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleVery kind and supportive staff, I struggled a lot with the technical issues and finding a Garentour but they have amazing staff who were quick to respond and help me with everything I had to do to get my property. William Clarke and Jacob Compton were perfect and should be role models for other staff and how to probably help your customers with customer service!
Bradley Β· 25 July 2024
Agent replied Β· 24 August 2024
Dear Bradley Sands
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleVery friendly and professional. Vasco and his team were fantastic throughout the sale of my property.
Laura Β· 13 February 2026
Agent replied Β· 13 April 2026
Dear Laura Watson
We greatly appreciate your 5-star review and the time you took to share your experience with Vasco and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleWill has been fantastic in the early processes of us setting up to let a property. A real asset to Romans Aldershot.
Carl Β· 1 December 2025
Agent replied Β· 31 December 2025
Dear Carl Gladman, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Will. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleWhat an amazing service I had with Daniel and his team at Romans, spending a lot off my time out of the uk he made selling my house so easy, he did what I asked when I asked, Danielβs professional liaising abilities between him, myself, my buyer and the solicitors were perfect, it all went to plan without having to return to the uk, thank you Daniel ππ Lynne ππ
Lynne Β· 20 February 2024
Agent replied Β· 21 March 2024
Dear Lynne Archibald
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI canβt rate Romans highly enough. I asked 5 different estate agents to value our house and quote their costs. Romans was great value and they had an excellent customer presence in Aldershot. They compete with the biggest agents in the area. without losing their one on one service, which is exactly what I was looking for.
They sold our house within a few days, then when we ran into some problems (not the fault of the agent), they sold it again.
Dan and Holly were fantastic but a special shout out to Sasha who was there beginning to end, getting the job done for us. She has been outstanding.
I cannot recommend them highly enough.
Joanna Β· 21 June 2023
Agent replied Β· 29 July 2023
Dear Joanna Ostrom
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleOperation is to far higher standard than usual in this region among competitors.
Mike Β· 13 February 2026
Agent replied Β· 13 April 2026
Thank you for your excellent feedback on the Aldershot team! i know they will be delighted with your comments as they always try to deliver an exceptional service to their clients.
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5/5
GoogleTom Sanderson has been my go to staff for any concerns I had, swiftly resolved with professional help on all aspects.
S Β· 1 December 2025
Agent replied Β· 31 December 2025
Dear S G
We greatly appreciate your 5-star review and the time you took to share your experience with Tom. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleThe whole team were amazing from start to finish. Holly, Vasco, and Nuria are amazing and always quick to respond with any queries. A quick mention for Tom too. Great team and a brilliant experience. Thank you
Shannon Β· 1 August 2026
Agent replied Β· 22 August 2026
Dear Shannon Cronin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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1/5
GoogleRomans is absolutely the worst lettings agent Iβve ever ever had the displeasure to deal with.
They've left my tenancy property unmaintained, denied liability for fixing them including heating during winter, charged extortionate fees for cleaning, and followed up with communications months later. Utterly clueless communications and without a care for tenants.
I've also sold several properties with Romans and without high street real-estate agents at all in the UK myself - don't bother with high street real-estate agents if this lot are anything to go by (their agents will all get paid a flat fee anyway if your house sells for 10k more or less - hence the high pressure to take the 1st offer!).
Instead of thousands of fees for poor service, one can easily save money by using one of many on-line sales agents that charge you literally pennies (Strike is one, there are many similar).
I would strongly recommend anyone considering Romans as their lettings agent to pick another agency due to the shambolic customer service and dreadful after care. I have little doubt it will be a similar experience once you've signed for them as seller, and you will be locked in for month/s.
Avoid at all costs.
Mathew Β· 25 April 2023
Agent replied Β· 24 June 2023
Dear Mathew,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleThank you to the team at Romans, Aldershot, especially Will Clarke and Ninda Limbu for the process of finding a good flat, fantastic experience, professional, gave me all the information I needed and made the moving process so easy, especially when you moving from another part of the country. Highly recommend!
Lorina Β· 3 November 2024
Agent replied Β· 10 November 2024
Dear Lorina Vornicu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleFirst class service from Romans, selling my property whilst living in a different region Romans in Aldershot really did do all the donkey work from start to finish leaving me with minimal input needed, I really cannot fault their service. A special thank you to Holly Ashie and sales manager Daniel. Friendly and professional and got the job done with great efficiency, this my 4th house sale and by far the easiest.
Elliot Β· 16 September 2023
Agent replied Β· 30 September 2023
Dear Elliot Bambury
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleDan and the team were fantastic. He went above and beyond to try and keep the process as stress free as possible for us. The team were always extremely responsive and always happy to help. We had offers from every viewing and I have no doubt that was not just the house but also the professional approach the team have in preparing for viewings. Extremely happy with the service and would have no hesitation in recommending Romans Aldershot to family and friends.
Sarah Β· 11 January 2023
Agent replied
Dear Sarah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI received a superb 5* service from everyone I dealt with at Romans Aldershot branch and I cannot recommend them highly enough.
I accepted a good offer from the first people to view the property, which was a massive bonus and credit to the team for arranging credible buyers.
Dan was very informative at the valuation process and importantly there was no βheavyβ sales pitch, which was a breath of fresh air.
Holly was really friendly, yet professional at all times and credit to her for the first viewers offering.
Without taking any credit away from Dan and Holly, Romans biggest asset within my chain was Alison, who progressed the sale. I truly believe that she stopped the chain breaking down at the eleventh hour. A solicitor further down the chain was utterly incompetent, Alison liaised with all the other solicitors and pushed the incompetent firm into action for exchange to take place, at the same time keeping me and everyone in the chain updated.
Well done and thank you to you all.
Tania Β· 12 December 2022
Agent replied
Dear Tania
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe recently rented a property through Romans and had a great experience from start to finish.
I would especially like to mention Will Clark, who was incredibly helpful and guided us throughout the process. He was professional, supportive and always happy to help whenever we had any questions.
Thank you, Will, for making the whole experience so easy. Highly recommended!
Muhammad Β· 20 August 2026
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5/5
GoogleOur house selling/buying process was a long one full of setbacks from other agents. Once we decided to go with Romans weβd wish weβd gone with them sooner. From that point on things got a lot easier. Sasha, Holly and Dan were great and then Alison our move manager did a stellar job. Not sure it ever would have got across the line without them chasing solicitors etc.
They cost a bit more but in my opinion earn it.
Michael Β· 12 November 2022
Agent replied
Dear Michael
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleJacob and the team were fantastic at getting back to us promptly.
Whether we needed questions answered, a viewing booked or help with paperwork they were quick to respond.
Happy with our rental property and recommend speaking to the team if looking in the area. π
Micky Β· 21 November 2024
Agent replied Β· 8 December 2024
Dear Micky Shift
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleThanks Jacob Compton,
One of agents that really walked the extra mile with us in finding a house. His assistance was of high standards and kept us up to date regularly on every stage of our agreement process in securing our first rental. Thank you for outstanding work.
Pieter Β· 10 October 2024
Agent replied Β· 10 November 2024
Dear Pieter Botha,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleI was recently made homeless by a previous landlord, Romans really helped me through the process and has managed to get me into a safe place.
The staff are very helpful and fairly quick to respond to questions and comments as well as helping with the required forms and such.
I would like to thank Chloe in particular for dealing with everything in the most professional manner and helping as much as she has.
Many thanks to Romans and I look forward to picking up my keys and moving into my new placePositiveResponsiveness, Quality, Professionalism
Michael Β· 22 June 2022
Agent replied Β· 21 June 2024
Dear Michael,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI personally rented a house via Romans. The way they handled my queries was extremely professional. Team is really helpful. I would specifically like to thank my case officer βDarshilβ who has been extremely phenomenal to handle my case end to end. I would highly recommend this agency for your property handling.
Thanks Team Roman and specially Darshil π
Noman Β· 20 February 2024
Agent replied Β· 21 March 2024
Dear Noman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThank you Dan, Holly and Sasha for all of your help in getting my house sold under extremely difficult circumstances! You went above and beyond and we got there in the end, I couldn't have done it without you all! Could not recommend highly enough and will be forever grateful to you for getting me my freedom back!
Kerry Β· 29 February 2024
Agent replied Β· 21 March 2024
Dear Kerry Newbrook
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAlishma was a pleasure to meet with today and very helpful and informative. We viewed a few properties and she was very enthusiastic and understood my feelings in terms of area and type of property. The best estate agent I've met!
Thank you π β¦
Claudia Β· 10 October 2024
Agent replied Β· 24 October 2024
Dear Claudia Moon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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