Trusted Agent profile · Aldershot
★★★★★
1,758 reviews across 2 platforms
175 Victoria Road, Aldershot, GU11 1JU
Prospect Estate Agency's office in Aldershot, at 175 Victoria Road, is rated 4.7 out of 5 across 1,758 reviews on two platforms, including 184 Google reviews rated 4.8.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst rate experience
From start to finish my experience with Prospect Warfield was excellent. Special mentions: to Beth Murphy who expertly conducted a number of viewings including introducing the successful buyer and to Paul Westmoreland whose unrelenting determination kept the show on the road.
4/5
TrustpilotSasha has been extremely helpful…
Sasha has been extremely helpful through out letting my property from start to finish. She is friendly , efficient and professional. Base on my experience with Sasha I would have kept my property with prospect .4* given as I did not have the same experience with letting team
1/5
GoogleWe thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.
5/5
TrustpilotProperty management Malcolm place
I was living in Prospect property from last 4 years. It was a great experience to have engagement with Sasha Byrne. She tried to resolve property asap and specially she helped during checkout process. Thanks Sasha for your all efforts.
5/5
TrustpilotHazel Sims (Reading)
Previously rented an apartment on my own in the centre of Reading, which came with a lot of problems you’d expect living in the thick of it.
5/5
TrustpilotHelpful, knowledgeable & trustworthy
Abi Hepner organised a house viewing via Prospects Estate Agents, Crowthorne. Abi was very helpful, knowledgable and trustworthy at the viewing. Thank you very much 😊
5/5
TrustpilotAgnese Rees dealt with my request to…
Agnese Rees dealt with my request to replace some damaged items in the property. She was professional and worked efficiently and the matter was resolved very quickly. We really appreciated the speedy service and the fact that Agnese was reachable and prompt in her communication
1/5
TrustpilotNot good at customer support…
We thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.
1/5
TrustpilotPoor service and worst customer experience
should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. Worst service by prospect and no one is responding promptly. I don't want to name people here and please check with other agencies for good home if you are looking for your family.
5/5
TrustpilotBeth was extremely helpful throughout…
Beth was extremely helpful throughout the process from start to finish. She was amazing and I would highly recommend her for anyone looking to sell their house.
5/5
TrustpilotI dealt with Charlotte & she was…
I dealt with Charlotte & she was absolutely brilliant from start to finish. Super helpful & great with comms. Thoroughly recommended.
4/5
TrustpilotGreat sales and marketing
The marketing and sales service from Prospect was excellent. Lots of potential buyers through the door and offers made. Can’t fault this.
5/5
TrustpilotA great team at Prospect Wokingham
The team at Prospect Wokingham, especially Matthew Reynolds, have been professional, knowledgeable and very pleasant to deal with. Our family have had many experiences buying and selling homes over the years with prospect and wouldn’t dream of using anyone else.
5/5
TrustpilotAbi was really informative and…
Abi was really informative and knowledgeable about the properties, she took me to view. She didn't rush me, and was able to answer all my questions.
4/5
TrustpilotA thank you to Lynne for making renting…
A thank you to Lynne for making renting stress free experience.
5/5
TrustpilotChloe and the team at Prospect…
Chloe and the team at Prospect have been brilliant managing my property for the last 6 years. Prompt communication and swift action when necessary always with the best interests of the landlord and tenants in mind.
5/5
TrustpilotA very professional agency
A very professional agency, I have always been particularly pleased with the assistance of Vickie who has helped with many different enquiries I have made.
4/5
TrustpilotBeth Murphy
Beth was very helpful and i formative on my recent viewing of a property.I hope to be able to view more properties with her in the near future.
4/5
TrustpilotBeth Murphy, Prospect Warfield:
We would like to give our heartfelt thanks and gratitude to Beth Murphy at Prospect Warfield for all her hard work and support, keeping us updated and acting as the link between us, the vendor and our buyer, both of whom are in different countries.
Thank you for your glowing review of Beth, Sian.
5/5
TrustpilotDebbie has been my "goto" manager at…
Debbie has been my "goto" manager at Prospect for a number of years. She has always been extremely professional, helpful and prompt with any queries and issues with the property. I am very happy with her services.
5/5
TrustpilotDani Smith is great
Dealing with Dani is easy and hassle free. She listens to any issues and finds the best solution. I am kept up to date regularly and more if/ when there’s issues - great communication, friendly approach and I can relax knowing everything is in good hands. Great work.
2/5
TrustpilotTried to sell my flat through Prospect…
Tried to sell my flat through Prospect Bracknell. When the fourth buyer dropped out, I withdrew from the process. We went from "yes, I'm sure we can get you £285K" to crashing out 16 months later at £265K. Staff were mostly pleasant (although each one opened every conversation asking how I was - even if we'd spoken five minutes before!) except one. However, I am disappointed at their inability to introduce a serious buyer or recognise the time wasters or to accept any responsibility for the failure to sell the flat, describing the loss of four buyers as "bad luck".
1/5
TrustpilotI had a nightmare experience dealing…
I had a nightmare experience dealing with Toby from Prospects (Reading branch). I have placed an offer on the property last week and then considering everything into account e.g. interest rates we decided to request the seller for a renegotiation on the offer and I have Toby arguing with me in a very unpleasant manner, eventhough I tried to patiently explain the matter and also apologising, he still continued to tell me off saying it was waste of his time. Eventhough we wanted to push ourselves to buy, he did not respect our views and finally made us to withdraw ourselves. I have dealt with many estate agents so far and did not have this kind of experience.
5/5
TrustpilotProfessional service and value for money
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