Trusted Agent profile · Aldershot
★★★★★
1,758 reviews across 2 platforms
175 Victoria Road, Aldershot, GU11 1JU
Prospect Estate Agency's office in Aldershot, at 175 Victoria Road, is rated 4.7 out of 5 across 1,758 reviews on two platforms, including 184 Google reviews rated 4.8. See how it compares with other estate agents in Aldershot.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time buyer
As a first time buyer, the property hunting process was extremely daunting, but working with Prospect was a pleasure. They were informative, patient and reassuring throughout the process. Special thanks to Aimee Smith in the Bracknell branch for being so helpful, polite, pro-active and fast with all of her replies!
5/5
TrustpilotHelpful
Exchanged today with the help of Prospects - Beth was very helpful.
5/5
TrustpilotMaidenhead office - move fast
Recently used the Maidenhead office of Prospect to rent my flat. I was told the team were fast, but they exceeded my expectations. Harrison was on the case immediately and my flat was signed up and rented within 10 days. All done with a smile and good attention to detail.
5/5
TrustpilotProspect Property Management have…
Prospect Property Management have provided me with a super efficient service managing my flat. A full service and my property manager Beckie Baxter is always helpful and available if I need her and takes care of the little issues that come up from time to time. I wouldn’t go anywhere else!
5/5
TrustpilotTeam Prospect
Prospect staff react to any issue arising with speed and professionalism.In particular Aimee Smith, Coordinator, is someone who leaves no stone unturned. She is an incredible asset to the prospect team. She is responsive, thorough and always avilable throughout the whole process of selling and buying.Thank you Aimee
5/5
Trustpilotproperty viewing
I viewed a property through Beth last week, I found her to be incredibly knowledgeable, energetic and enthusiastic about the property and her job... I sadly bought through Sears but I wouldnt hesitate to use Prospect in the future, thank you Beth.
5/5
TrustpilotVery helpful
Prospect were fantastic with helping us find the right house. We dealt with a lovely lady called Emily who was amazing. Emily was very helpful and kept in touch with us regularly, making sure we were up to date and happy. Will definitely be recommending.
5/5
TrustpilotChloe Reilly has been an amazing agent…
Chloe Reilly has been an amazing agent helping me with managing my property and ensuring all the issues and updated related to the contract and tenant are timely managed and clearly communicated. A big thanks from a happy customer!
5/5
TrustpilotJust a quick thank you to Lilly Sines…
Just a quick thank you to Lilly Sines for always being so quick and professional in answering any questions I may have regarding the flat that you manage for me.Excellent work and thank you for your help as always.
5/5
TrustpilotGreat Agents
We recently dealt with Sasha for our tenancy agreement and she was so helpful, nothing was too much trouble for her at all-even with my early morning calls! She's very proactive and everything is dealt with quickly and efficiently making everything run smoothly. Highly recommended agents and Sasha is fantastic!
1/5
GoogleI should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. Worst service by prospect and no one is responding promptly. I don't want to name people here and please check with other agencies for good home if you are looking for your family.
5/5
TrustpilotGreat service from Steffano
Stefano was very professional while being optimistic that I will get the property I placed an offer on. He also followed through with regular updates on the referencing and how to make the experience smooth for me.
5/5
TrustpilotAbi was extremely pleasant & helpful &…
Abi was extremely pleasant & helpful & engaged with ideas for renovation. Also it was no problem for her to do multiple viewings on a property.
5/5
GoogleNatasha has been so great to work with! Our search has been smooth because of her knowledge and enjoyable because of her personality. Would recommend.
5/5
TrustpilotProfessional service
I have been using prospect since 2013 to manage my property. Beckie Baxter is my first point of contact and I find her to be professional, quick to respond to emails and gets issues sorted promptly. She is a credit to Prospect and I’m happy with the service I’m getting.
5/5
TrustpilotAnna was great
Anna was extremely knowledgeable about the property we chose and had an answer for all our questions, from the Heating, to the parking etc. This information we found surprisingly difficult to get answers for, in comparison to other agencies. This was very helpful and made sure the moving process went smoothly.
3/5
GoogleFelt poorly treated today. Embarking on buying our first place, made to feel like we could not even secure a viewing without divulging information regarding deposit and financial situation apparently so that the sellers time isn't wasted, despite having a DIP for a mortgage and sharing our budget. Every other agent we have registered with has been satisfied with a DIP to commence viewings. Frankly, until we are in a position to make an offer to buy we shouldn't have to divulge more than that. Totally inflexible on this point, so we were unable to view the property. Seems like if you are a cash buyer or going in with a big deposit you are treated differently.
5/5
GoogleOur Estate Agent - Natasha Persaud-Williams - is by far the best we've encountered on our journey trying to find a perfect family home. She's extremely professional and passionate about her job and ensured she knew all the relevant information we needed beforehand, she answered all our questions on the spot and made us feel really confident in her ability as an Estate agent. We've had some awful agents in the past but Natasha has restored our faith, she's vibrant, friendly and really knows what she's talking about. Highly recommended!
5/5
GoogleWe have had a great experience buying and selling through prospect. There have been some hurdles along the way but the prospect team were always extremely pro-active and responsive in their communication. Dan especially went above and beyond to secure us a buyer and ensure we didn't lose our purchase. He was supportive when it came to negotiations and provided realistic and honest advice. We had a great experience with Shaun also and Natasha who facilitated second and third visits to the property we were buying. A huge thank you to the prospect team for providing a real quality service!
5/5
TrustpilotGood and the better
I’ve been prospects for more than two years. They are really professional and way attentive even for smaller issues which I quote. Sasha is wonderful in every aspect and thank you for the wonderful service so far.
1/5
TrustpilotDrug dealers renting!
We Live in a quiet road in Bracknell, and next door came up for rent, prospect look after this property and have let a family move in who are drug dealers and users. For nearly 15 mouths now, we have had the smell of weed coming through our windows and now have notice them selling drugs, with random cars / bikes appearing and quickly driving off. On one occasion an dealer arrived at their property late in the night shouting and swearing "saying he is going to come back and smash their door in" We have a small 18 mouth old child, who we now can't let out in the garden as they are outside drinking and playing loud music most of the day, then in the evenings the smell comes back. Have reported multiple times to Prospest who won't do anything and told us to contact the police, I don't see why I should have to put myself / family at risk for this. They put them in there so do something about it.
5/5
TrustpilotGreat advice and very helpful.
We rented our flat through prospect. Sasha was really helpful with giving advice regarding the moving out procedures. We had a difficult time with our landlord as he wasn't a very good one but Sasha was more than happy to help and guide us through any claims.
5/5
TrustpilotBeth has been incredibly professional…
Beth has been incredibly professional on all viewings we have had.
5/5
TrustpilotKate Smith was amazing
Kate Smith was amazing, very helpful and took time out to sort people needed to get property to an excellent standard for new tenants, Paul did a great job sorting issues that needed attention, I'm happy how Kate responded and arranged everything..thankyou kate
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