Trusted Agent profile · Aldershot
★★★★★
1,757 reviews across 2 platforms
175 Victoria Road, Aldershot, GU11 1JU
Prospect Estate Agency's office in Aldershot, at 175 Victoria Road, is rated 4.7 out of 5 across 1,757 reviews on two platforms, including 184 Google reviews rated 4.8.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
I have been using Prospect for my rental properties for 10 years and can highly recommend them for their service and promptness with responses. They have let my properties very quickly and made the whole letting process very easy for me, kept me informed throughout so special thanks to Jordan, Harrison, Katie and Sasha for all their help
5/5
GoogleNatasha was incredibly helpful throughout our journey and offered detailed guidance surrounding the properties that took our interest. She was also very efficient in responding to our enquiries and a pleasure to liaise with throughout - She really is an asset to the Company!
5/5
TrustpilotFast and efficient
Worked with Michael and Ross at the Reading branch to sell my house. The process was very smooth and efficient. The first sale actually fell through so ended up doing it twice. In terms of getting the house on the market, generating offers and getting an agreed sale I really can't fault the team. Thank you.
5/5
TrustpilotGreat service
Saffron has been very professional and helpful. She has always replied on time and very quickly to my emails and phone calls and kept me informed of what was happening at all time. Saffron took the time to understand my position and explain the procedures. Although I was not entirely happy with the outcome it was nothing that she could control.
5/5
TrustpilotGreat experience with Beth
We recently purchased a property with Beth, who managed the whole sales process for us. Beth is very personable, responds quickly and helpfully to queries and her knowledge allowed us to move the sale forward when it needed that extra push. If we were buying another property, Beth would be our go to!
5/5
TrustpilotThank you Beckie, excellent service
Beckie and the team provided excellent service during my landlord's contract. It really made things easy for me as a buy to let owner with a busy full time job. Impressed with Beckie's attention to detail, communication and resolving any issues efficiently. Yes I would absolutely work with Beckie and the Prospects team again for any of my future property investments.
5/5
TrustpilotA very efficient agency
A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.
5/5
TrustpilotExcellent Service - Clear and personable communication
Had several viewings and almost took a tenancy with the help of Kurt Owen at Prospect. Kurt is extremely likable, honest, and professional and I found it a real pleasure to work with him. Ultimately, we decided not to take the property, however I will work with Kurt and Prospect again as we continue our search.
5/5
GoogleNatasha was a great assist when we visited to view a property. Friendly and was able to answer our questions in regards to the property and was able to swiftly help us arrange a second viewing. Keep up the good work 👏 …
2/5
TrustpilotCharlotte from Prospect was brilliant
Charlotte from Prospect was brilliant. She was very quick to respond to any queries and questions and found the perfect place for me to rent. However, dealing with "goodlord" was a pretty horrendous experience. They are far more interested in trying to sell you insurance, utilities and broadband than anthing else. If being forced to use "Goodlord" be prepared to receive an onslaught of cold-calls, texts and emails, all claiming to be either "on behalf of" or "in connection with" Goodlord.
5/5
TrustpilotCharlotte Morgan was very helpful
Charlotte Morgan was very helpful and kept us updated every step of the way and explaining the whole process.Really appreciate the professional and friendly manner she handled the process for us.
5/5
TrustpilotKudos to Kate Smith
Kudos to Kate Smith, who took over the management of my property after a period of time where I was I satisfied with Prospect. She really helped turn the account around and am super happy with the proactive approach to property management. Kate is a pleasure to work with.
5/5
TrustpilotReview Sasha Byrne 2021-2022
I would like to extend our big thanks to Sasha Byrne. She is managing our rent for maybe a year now and she’s always been exceptionally helpful, clear in her communications, responsive, dedicated and always striving to meet our needs and requests. An overall high standard of service. Thanks a lot, Sasha!
5/5
TrustpilotBeth has been absolutely fantastic from…
Beth has been absolutely fantastic from the start to finish of our sale. She made the whole process run smoothly and ensured it was as stress free as possible. We couldn’t recommend Beth highly enough, she is professional, friendly and an absolute asset to Prospect. Thank you again.
5/5
TrustpilotChira has been a real trooper for us…
Chira has been a real trooper for us this year. Nothing has been to much trouble and she has responded to every email and phone call. Thanks Chira keep up the great work.
Thank you for your 5 star review!
5/5
TrustpilotChira Gavaghan has looked after my…
Chira Gavaghan has looked after my tenancy in a most professional and courteous manner, always willing to help and follows everything through on time and with excellent feedback.Thank you Chira, Steve17 Oxfordshire Place
Thank you for your 5 star review!
1/5
TrustpilotLack of communication
We rented a flat via Prospect for a year in Maidenhead. After the rental the deposit hasn’t been returned. The agent said she was recommending a full return from the Landlord and would get back to us, then nothing. We have sent repeated emails but got no reply. I even went to their office in Maidenhead and the guy in the shop told me they could not do anything as they are “retail’ only. I told them I would make a complaint to the TDS and they just said “go on then”
5/5
TrustpilotVery professional
Natasha helped me look for a property and I was very impressed with her expertise. Natasha is very professional and provided great customer service. I would definitely recommend her to anyone with the search for a property.
5/5
TrustpilotBeth Murphy - Prospect
Beth Murphy has been a star and has been very quick and proficient in all her response and organisation
5/5
TrustpilotTennant Feedback
Tennant FeedbackAgnese Reese is the manager for my property, she is always quick to respond to any queries or issues that may arise.She is always very professional and polite, following up after work has been carried out to make sure we are happy with the results.As our property manager, Agnese always ensures we feel valued as tenants.
5/5
TrustpilotSasha Byrne
I have been dealing with Sasha Byrne for several months now, supplying a cleaning/clearance service as required for her portfolio. Sasha is polite, friendly and efficient. she provides plenty of business leads and everything goes smoothly as she is so organised.I look forward to dealing with her in the future and wish her all the best.
5/5
TrustpilotThe experience is great.always can get…
The experience is great.always can get feedback on time when I have requirements.
5/5
GoogleNatasha has been a great help in assisting with our property search! Although we didn't end up finding through prospect, i would definite still recommend them to anyone looking for advice or their first home.
5/5
TrustpilotHelpful Agency
Sasha has been very helpful and responsive with our queries throughout our tenancy. But in general the overall experience so far with Prospect has been pleasant.
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