Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI’ve recently used YourMove for the sale and purchase of a property. They have been extremely helpful throughout the process, specifically Ben the sales manager - he thought outside the box and put a lot of effort in to ensure our sale happened. Also the sales progressor Jessica - there’s not many people in today’s world that actually call you back when they say they will! Jessica always returned my call / email which to me was really important.
I would definitely recommend Your Move.
Hannah · 19 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 17 June 2024
Thank you, Hannah, for your five-star review and for instructing us. We really value your opinion and are delighted to learn you received excellent service from Ben and Jessica. It is great to hear you were so well looked after. We wish you all the best for the future.
★★★★★ 1/5
GoogleToby from Your Move was extremely disrespectful rude and dismissive, when I offered him a list of students from Asia I am representing interested in renting accommodations. Instead of showing interest or politely declining, he became disrespectful dismissive and arrogant before abruptly hanging up, before I could explain my private property’s that I wished to be rented, and thus was offering to Your Move Estate agents, which at the time seemed logical as I had both recommended to me on Landlords Forum and also by chance was offering the Student Let.
When I called to complain and share details about my rental properties, Toby mocked and questioned me in a mocking manner. I feel I should remind him that he is in a position of customer service and should act as so!
Based solely on Toby's poor customer service,
I've decided to take my business elsewhere and in addition share this experience on the Northamptonshire Landlord Forum that I am an Administrator of.
Jamie · 19 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 17 June 2024
Dear Jamie,
Thank you for taking the time to leave a review and provide feedback based on your recent experience with our Student department. I was based in the student department on Monday and heard Toby's conversation with you. As you have stated your initial enquiry was regarding available properties for students who were coming over from Asia. Toby asked if the tenancy agreements would be in the students names or yours. You advised that it would be in your name and that you have already carried out the Right to Rent Checks on the students who were, as of yesterday, still in Asia.
Toby then politely advised you that we are unable to facilitate a rent to rent transaction. You questioned why this was the case and Toby responded that it was company policy. In my opinion Toby was not dismissive, rude or disrespectful at any point during the call, but I do feel he could have elaborated as to why we don't facilitate rent to rent's rather than just advise it's company policy. For clarity, we don't facilitate this as it breaches our tenancy agreements and ultimately our landlords instruct us to find tenants ourselves, not rent the property to someone who will in turn sub-let the property out. Otherwise us, as managing agents wouldn't know who is living at the property.
I apologise your recent experience wasn't a good one, especially as we'd been recommended to you. In the meantime, I wish you the best of luck in securing a property for your students from Asia, and in securing tenants for your own rental properties.
Regards
Sean Nolan
★★★★★ 4/5
GoogleThis letting agency has been amazing from viewing day till date. They responded quickly to all our complaints and went above and beyond to resolve them. Peter followed up with us to ensure that everything was sorted out to our satisfaction. I would highly recommend Your-Move to others.
Okekeiga · 19 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 17 June 2024
Geraldine, thanks so much for sharing your experience and highlighting the service you received from Peter. It really is appreciated.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Nadya Florea from YOUR MOVE Renting Agency, and I am beyond impressed with the level of service I received. Nadya Florea went above and beyond to ensure a smooth and efficient renting experience.
Thank you, Nadya, for making my renting experience a positive one. I look forward to recommending your services to others and engaging with YOUR MOVE Renting Agency for future housing needs.
Freddy · 19 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 17 June 2024
Thank you, Freddy for your recent five-star review. Nadya and the team really appreciate this feedback.
★★★★★ 5/5
GoogleI've been trying to move out of my parents home for a while and have been finding it really difficult, but with the support of your move I finally found the right property for myself and partner. Siobhan, the agent who helped us was extremely helpful and swift with responses. She showed real intent to help us secure the property we wanted and was always happy to help when we had questions.
Would definitely recommend and a special thanks to Siobhan 😊
Shaq · 19 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 17 June 2024
Shaq, Thank you so much for taking the time to write these lovely words about your experience. Siobhan was over the moon to receive this review and we wish you all the best in your new home!
★★★★★ 5/5
GoogleI had such an amazing experience securing my property with Sandra Prawda. She was very accessible and supportive and made sure we was informed at every stage possible. Sandra made this experience very smooth and i would highly recommend her at Right Move to any student who is looking to rent a property.
Shalom · 19 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 17 June 2024
Thank you so much for taking the time to review our services. We are pleased we were able to make the experience as smooth as possible for you, and we will pass on your kind words to Sandra. We wish you all the best with your studies.
★★★★★ 5/5
GoogleWe moved across to Your Move after not being able to sell our house with another estate agent. We found the sales team to be very proactive, and after a lot of effort, they found us an excellent buyer that enabled us to reserve the house we wanted. Once the sale was agreed, the support through to completion from Ben and Jessica was excellent. Moving is always stressful, but they did their best to manage the whole process. We would be happy to recommend the Your Move team.
Paul · 19 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 17 June 2024
Paul, thanks so much for sharing your recent experience. We are really glad we were able to help you with the sale of your property, and we will pass on your kind words to Ben and Jess. We wish you all the best for the future.
★★★★★ 5/5
GoogleThank you Siobhan for all your assistance. I'm most grateful.
From
Bright Onyema.
Bright · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Thanks Bright for your recent five star review and positive feedback. We will pass on your kind words to Siobhan.
★★★★★ 4/5
GoogleIt was wonderful experience with your move. Especially Ramona and Nadya ,they have been so supportive. Thank you
Akinsemoyin · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Thank you, Victor for taking the time to share your experience. Nadya and Ramona are delighted to receive this review!
★★★★★ 5/5
GoogleGreat service all round, I am particularly grateful to Ben Taylor and Siobhan Fenn for making my move a pleasurable one.
May I also extend my gratitude to Floyd Cruickshank for his outstanding professionalism and dedication to helping us.
Joseph Agyepong-Atta Jnr.
Jah · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Thank you, Joseph, for your recent five-star review. Ben and Siobhan really appreciate this feedback.
★★★★★ 5/5
GoogleAs a first year they were so great helping understand the whole process.Great communication and lovely people over the phone. Sandra was the agent I went through the process with who was amazing. Thanks again
Olivia · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Olivia, thanks so much for your five star review. We will pass on your kind words to Sandra, and we wish you all the best in your new home and with your studies.
★★★★★ 1/5
GoogleToby from Your Move was extremely disrespectful rude and dismissive, when I offered him a list of students from Asia I am representing interested in renting accommodations. Instead of showing interest or politely declining, he became disrespectful dismissive and arrogant before abruptly hanging up, before I could explain my private property’s that I wished to be rented, and thus was offering to Your Move Estate agents, which at the time seemed logical as I had both recommended to me on Landlords Forum and also by chance was offering the Student Let.
When I called to complain and share details about my rental properties, Toby mocked and questioned me in a mocking manner. I feel I should remind him that he is in a position of customer service and should act as so!
Based solely on Toby's poor customer service,
I've decided to take my business elsewhere and in addition share this experience on the Northamptonshire Landlord Forum that I am an Administrator of.
Jamie · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Dear Jamie,
Thank you for taking the time to leave a review and provide feedback based on your recent experience with our Student department. I was based in the student department on Monday and heard Toby's conversation with you. As you have stated your initial enquiry was regarding available properties for students who were coming over from Asia. Toby asked if the tenancy agreements would be in the students names or yours. You advised that it would be in your name and that you have already carried out the Right to Rent Checks on the students who were, as of yesterday, still in Asia.
Toby then politely advised you that we are unable to facilitate a rent to rent transaction. You questioned why this was the case and Toby responded that it was company policy. In my opinion Toby was not dismissive, rude or disrespectful at any point during the call, but I do feel he could have elaborated as to why we don't facilitate rent to rent's rather than just advise it's company policy. For clarity, we don't facilitate this as it breaches our tenancy agreements and ultimately our landlords instruct us to find tenants ourselves, not rent the property to someone who will in turn sub-let the property out. Otherwise us, as managing agents wouldn't know who is living at the property.
I apologise your recent experience wasn't a good one, especially as we'd been recommended to you. In the meantime, I wish you the best of luck in securing a property for your students from Asia, and in securing tenants for your own rental properties.
Regards
Sean Nolan
★★★★★ 5/5
GoogleI had such an amazing experience securing my property with Sandra Prawda. She was very accessible and supportive and made sure we was informed at every stage possible. Sandra made this experience very smooth and i would highly recommend her at Right Move to any student who is looking to rent a property.
Shalom · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Thank you so much for taking the time to review our services. We are pleased we were able to make the experience as smooth as possible for you, and we will pass on your kind words to Sandra. We wish you all the best with your studies.
★★★★★ 4/5
GoogleThis letting agency has been amazing from viewing day till date. They responded quickly to all our complaints and went above and beyond to resolve them. Peter followed up with us to ensure that everything was sorted out to our satisfaction. I would highly recommend Your-Move to others.
Okekeiga · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Geraldine, thanks so much for sharing your experience and highlighting the service you received from Peter. It really is appreciated.
★★★★★ 5/5
GoogleI've been trying to move out of my parents home for a while and have been finding it really difficult, but with the support of your move I finally found the right property for myself and partner. Siobhan, the agent who helped us was extremely helpful and swift with responses. She showed real intent to help us secure the property we wanted and was always happy to help when we had questions.
Would definitely recommend and a special thanks to Siobhan 😊
Shaq · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Shaq, Thank you so much for taking the time to write these lovely words about your experience. Siobhan was over the moon to receive this review and we wish you all the best in your new home!
★★★★★ 5/5
GoogleWe moved across to Your Move after not being able to sell our house with another estate agent. We found the sales team to be very proactive, and after a lot of effort, they found us an excellent buyer that enabled us to reserve the house we wanted. Once the sale was agreed, the support through to completion from Ben and Jessica was excellent. Moving is always stressful, but they did their best to manage the whole process. We would be happy to recommend the Your Move team.
Paul · 16 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Paul, thanks so much for sharing your recent experience. We are really glad we were able to help you with the sale of your property, and we will pass on your kind words to Ben and Jess. We wish you all the best for the future.
★★★★★ 5/5
GoogleI found Harry so helpful, pleasant and on the ball with every step of my house purchase, cannot recommend him and the agency highly enough.
George · 12 January 2024 · Your Move Nolan Throw Northampton (81 Harborough Road)
Agent replied · 11 January 2025
George, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Harry. It really is appreciated.
★★★★★ 5/5
GoogleI have worked with/through Your Move Northampton & Towcester for some years now and have always been happy with the professionalism and, very importantly, the communication from all the team while renting out our property. The most recent experience was dealt with very efficiently, swiftly and courteously by Miranda, Gareth, Amy and others - apologies in advance for not remembering every name! Would highly recommend.
Updating in 2023 to add Karen Coleman (Letting's Co-ordinator) as another highly recommended member of the team at the Bridge Street Branch in Northampton who continues to provide an excellent service in renting our property.PositiveResponsiveness, Quality, Professionalism
Jo · 11 January 2024 · Your Move Northampton
Agent replied
Thank you so much Jo for your review, we really value your opinion and are delighted you are happy with the service you are receiving from our Property Management Department.
★★★★★ 5/5
GoogleI have worked with/through Your Move Northampton & Towcester for some years now and have always been happy with the professionalism and, very importantly, the communication from all the team while renting out our property. The most recent experience was dealt with very efficiently, swiftly and courteously by Miranda, Gareth, Amy and others - apologies in advance for not remembering every name! Would highly recommend.
Updating in 2023 to add Karen Coleman (Letting's Co-ordinator) as another highly recommended member of the team at the Bridge Street Branch in Northampton who continues to provide an excellent service in renting our property.PositiveResponsiveness, Quality, Professionalism
Jo · 10 January 2024 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 9 January 2025
Thank you so much Jo for your review, we really value your opinion and are delighted you are happy with the service you are receiving from our Property Management Department.
★★★★★ 5/5
GoogleBrilliant agency they have been the most helpful estate agents in kettering for me and involved to help me when i was looking for a house in Kettering. they also work with a great mortgage advisor, David from Embrace who explain you so nice and easy to understand and you learn so much from him.
Yuki · 9 January 2024 · Your Move Nolan Throw Kettering (10 Silver Street)
Agent replied · 8 January 2025
Aurelia, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from David and the branch. It really is appreciated.
★★★★★ 5/5
GoogleBen, Craig, Matt, Floyd and the whole team are a shining example of what you would expect in regards to customer service and they could not have represented Your Move better then what was given. They are q real asset to the company as is everyone in the team.
James · 9 January 2024 · Your Move Northampton
Agent replied · 30 July 2023
Thank you so much James for your five star google review. We really value your opinion and are delighted to learn you received excellent customer service from Craig, Matt and Floyd.
★★★★★ 5/5
GoogleRating only, no written review.
Taylor · 7 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Taylor, thanks for the 5 stars!
★★★★★ 4/5
Googlereliable
Miriam · 7 January 2024 · Your Move Northampton
Agent replied · 6 February 2024
Thank you Miriam, for your review. We really value your opinion and are delighted to learn your expectations were met.
★★★★★ 5/5
GoogleMuhtasin Munim / Siobhan have been very helpful . Excellent service. Thank you
Natalia
Nat · 7 January 2024 · Your Move Northampton
Agent replied · 30 July 2023
Natalia, thanks so much for the five stars. Karen and the property management team are absolutely thrilled to receive your comments, and we thank you for your continued support.
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