Trusted Agent profile
★★★★★
112 reviews across 2 offices and 3 platforms
Woodland has two offices, in Ilford and Leyton. Together they have 112 reviews on three platforms, rated 3.4 out of 5 overall.
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Woodland's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotShocking Very unprofessional I was left in a…
Very unprofessional I was left in a property with water leaking into the electrics and was told put a bucket underneath. The boiler is also broken something which again they don’t seem fit as an emergency in January with 2 young children and a venerable adult with multiple health conditions a priority. DO NOT TAKE ANY PROPERTY WITH THEM AT ANY COST!!!!!
1/5
GooglePLEASE BEWARE OF THE COMPANY! They had me living in a dirty mouldy home and told me the landlord is refusing to fix things for around 3 years. Hackney council moved me out after years of complaining. Maintenance manager ( woman ) is terribly rude and staff are rude over phone but shy in person. Please do not go here no matter what, no matter how desperate they lack respect for human life, I have stage 2 cancer living in this home and my condition is much worse now, I'm a fit 31 year old no cancer in my family known... This home made me sick!! I'd wake up depressed and sick nearly everyday. The smell of mould made me extremely sick and stressed, I could not repair it myself as it was beyond what I could do as it was not my property. I'm lucky to be alive along with my child. I felt trapped, waiting fir a council home so couldn't leave as I'd make myself intentionally homeless. The maintenance men they sent don't fix things properly or at all most of the time as you can see my photos. They would only send maintenance men for small issues nothing bigger or be refused by landlord to fix. They took 3 years to fix a door at my home, so many excuses could write a book about my experience. Moved into this home and nothing was cleaned or refurbished everything was old and looked smoke stained. Out of desperation I accepted to be on housing register with Hackney council. Hackney also need to be held responsible for housing vunerable people here and their conduct. BEWARE PLEASE I pray no one else lives in that home and it filled up with cement
1/5
GoogleVery unprofessional staff this company should be closed down And I will be complaining further as Under Section 11 of the Landlord and Tenant Act 1985,
5/5
GoogleSo nice and very co-operative.
Thank you so much for your amazing 5-star review! We're thrilled to know you had a positive experience with Woodland. Your feedback inspires us to keep providing excellent service. If you ever need assistance, don’t hesitate to reach out. We truly appreciate your support!
1/5
TrustpilotTerrible estate agents put us through…
Terrible estate agents put us through hell for nearly a year couldn't be bothered to do anything didn't wanna fix any problems me my 3 year old daughter and partner got moved to harlow by hackney council so woodlands was our estate agents if anything needed repairs they was meant to sort it we had no hot water or heating for nearly a year kept complaining nothing got done we had to sleep in the living room as the whole house was covered in mould and our clothes washing machine floor cooker my daughter's toys everything was ruined they told us to clean it ourselves my 3 year old now has asthma she was healthy before we moved their I had carbon monoxide poisoning due to the sever smell of mould environmental health found over 28 hazards and shut the place down only a week before we had to move due to the property being shut down they put a new boiler in after waiting nearly a year they lie they are disrespectful and rude Please if you have a property from woodlands screen emails messages take pictures because that's what we did from the day we moved in they called us liers but we had all the evidence now solicitors and environmental health are involved we moved in the end of March 2023 then the property got shut down we moved bk to London march 2024 a whole year of no hot water heating and my 3 yr old being ill and getting asthma due to the severe mould they lied said their was no mould so why did environmental health shut down the property they lie all the time they should b shut down
5/5
GoogleMy Experience with Woodland’s has been exceptional
Thank you so much for your amazing 5-star review! We're thrilled to know you had a positive experience with Woodland. Your feedback inspires us to keep providing excellent service. If you ever need assistance, don’t hesitate to reach out. We truly appreciate your support!
1/5
GoogleTerrible estate agents put us through hell for nearly a year couldn't be bothered to do anything didn't wanna fix any problems me my 3 year old daughter and partner got moved to harlow by hackney council so woodlands was our estate agents if anything needed repairs they was meant to sort it we had no hot water or heating for nearly a year kept complaining nothing got done we had to sleep in the living room as the whole house was covered in mould and our clothes washing machine floor cooker my daughter's toys everything was ruined they told us to clean it ourselves my 3 year old now has asthma she was healthy before we moved their I had carbon monoxide poisoning due to the sever smell of mould environmental health found over 28 hazards and shut the place down only a week before we had to move due to the property being shut down they put a new boiler in after waiting nearly a year they lie they are disrespectful and rude Please if you have a property from woodlands screen emails messages take pictures because that's what we did from the day we moved in they called us liers but we had all the evidence now solicitors and environmental health are involved
Hi Chloie, really sorry about the experience that you have had t go through. Unfortunately we do not have any records for yourself so please can you contact us so that we can address this matter.
5/5
GoogleRating only, no written review.
1/5
GoogleThe most unprofessional agency horrible place for tenants and landlords stay away!!!
5/5
GoogleThanks for always providing a good service guys! 3rd time I’ve used them to let our one of my properties and have not let me down!
1/5
GoogleAbsolutely appalling service. I don’t even know where to start. Customers service is extremely rude and WILL hang up on the phone if you give them a taste of there medicine. Time keeping and organisation is awful - they can book you in for an appointment and not have the decency to call you to say it’s cancelled
1/5
GoogleAs a landlord I'd avoid this company. They don't give access to property for inspection and won't return your property intact they will increase your rent by a small amount and further sign 1 year agreement with council. Avoid at all cost. Those who have property with them be aware.
1/5
GoogleVery unprofessional staff this company should be closed down And I will be complaining further as Under Section 11 of the Landlord and Tenant Act 1985, your tenants have the right to expect you to carry out basic repairs in a reasonable time'. If it's an emergency repair, such as no heating in cold weather or no hot water, you need to act within 24 hours. 5 days is ridiculous
1/5
GoogleRating only, no written review.
Dear Viktorija, We cannot locate your details so we are sorry to hear about your experience and regret that we did not meet your expectations. At Woodland, we strive to provide exceptional service, and your feedback helps us identify areas for improvement. We would love the opportunity to discuss your concerns further and resolve any issues you may have faced. Please feel free to contact us directly 020 8554 5544 or email us at info@woodlandltd.co.uk and we’ll do our best to address your concerns promptly. We value your opinion and hope we can turn your experience around in the future. Kind regards, Woodland
5/5
GoogleVery good and helpful
Thank you so much for your amazing 5-star review! We're thrilled to know you had a positive experience with Woodland. Your feedback inspires us to keep providing excellent service. If you ever need assistance, don’t hesitate to reach out. We truly appreciate your support!
5/5
GoogleGreat dealing with Fabio and the Woodland team, an efficient and speedy service!
Thank you so much for your amazing 5-star review! We're thrilled to know you had a positive experience with Woodland. Your feedback inspires us to keep providing excellent service. If you ever need assistance, don’t hesitate to reach out. We truly appreciate your support!
1/5
GoogleThe worst place stay away very unprofessional for landlords and tenants !!!!
Hi Chanel, Really sorry to hear about your experience but unfortunately we cannot locate your details. At Woodland, we strive to provide exceptional service, and your feedback helps us identify areas for improvement. We would love the opportunity to discuss your concerns further and resolve any issues you may have faced. Please feel free to contact us directly 020 8554 5544 or email us at info@woodlandltd.co.uk and we’ll do our best to address your concerns promptly. We value your opinion and hope we can turn your experience around in the future. Kind regards, Woodland
1/5
GoogleVery unprofessional staff this company should be closed down And I will be complaining further as Under Section 11 of the Landlord and Tenant Act 1985, your tenants have the right to expect you to carry out basic repairs in a reasonable time'. If it's an emergency repair, such as no heating in cold weather or no hot water, you need to act within 24 hours. 5 days is ridiculous
Dear RB, Thank you for taking the time to leave your feedback. As we cannot locate your details we’re genuinely sorry to hear about your experience and regret that we did not meet your expectations. At Woodland, we strive to provide exceptional service, and your feedback helps us identify areas for improvement. We would love the opportunity to discuss your concerns further and resolve any issues you may have faced. Please feel free to contact us directly 020 8554 5544 or email us at info@woodlandltd.co.uk and we’ll do our best to address your concerns promptly. We value your opinion and hope we can turn your experience around in the future. Kind regards, Woodland
5/5
GoogleGreat service
Thank you so much for your amazing 5-star review! We're thrilled to know you had a positive experience with Woodland. Your feedback inspires us to keep providing excellent service. If you ever need assistance, don’t hesitate to reach out. We truly appreciate your support!
1/5
GoogleThey overinflate house prices. Avoid.
Dear Princess, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and regret that we did not meet your expectations. At Woodland, we strive to provide exceptional service, and your feedback helps us identify areas for improvement. We would love the opportunity to discuss your concerns further and resolve any issues you may have faced. Please feel free to contact us directly 020 8554 5544 or email us at info@woodlandltd.co.uk and we’ll do our best to address your concerns promptly. We value your opinion and hope we can turn your experience around in the future. Kind regards, Woodland
1/5
GoogleI rang woodland estate in ilford this afternoon and spoke to guy in the sales team. He was extremely rude and arrogant. He didn't want to listen to me and query and slammed the phone down. He was unprofessional and to my experience the worst agent I have spoken to. It's a real shame as I am a cash buyer. I wouldn't even give one star.
Dear Mr Ali, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and regret that we did not meet your expectations. At Woodland, we strive to provide exceptional service, and your feedback helps us identify areas for improvement. We would love the opportunity to discuss your concerns further and resolve any issues you may have faced. Please feel free to contact us directly 020 8554 5544 or email us at info@woodlandltd.co.uk and we’ll do our best to address your concerns promptly. We value your opinion and hope we can turn your experience around in the future. Kind regards, Woodland
5/5
GoogleRating only, no written review.
5/5
GoogleVery friendly staff! Dealt with Gohir - Great customer service.
1/5
GoogleDO NOT LEAVE YOUT PROPERTY IN THE HANDS OF THESE PEOPLE IT WILL BE RUINED!! BE SMART PLEASE DONT LOSE YOUR BIGGEST ASSET LIKE I DID
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ilford has the most, with 81 reviews rated 3.5 out of 5, followed by Leyton with 43.
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