Woodland reviews

★★★★★ 1/5

Trustpilot

Nightmare traumatic experience!

Nightmare traumatic experience!! Dishonest agents!! Sold a property to me claiming that all electrics wiring throughout the property was upgraded! What a lie!! After completion, my electrician warned me that there is no earth bonding in the whole pro, electric sockets and switches!!! And that the house is dangerous and we would get electric shocks!! Woodlands misold the property, now it's costing me 5k to make the property safe and liveable!! My young children experienced electric shocks from the dangerous plug sockets,which had cables fried and burnt out!! Woodlands took the full asking price, yet they lied to me! These agents have no duty of care for their buyers! On completion day, seller left several furnitures and rubbish/clutter and used condoms after they left!! Including dog poop everywhere, and drugs scales hidden behind wardrobe! Agents were responsible to ensure seller leaves property in a decent clean condition and empty, this was not the case!! The seller left the house in a absolutely filthy state, worse than the gutter! To make things worse, my removals guys had to wait until 5pm as seller was still removing her belongings, even though woodlands, knights&Co and sellers solicitor emailed me claiming keys released at 1pm!!! This cost me more money at hourly rate! Do not buy from this agents, unless you want a heart attack or you want to throw away thousands of pounds!! Woodlands also did not disclose several issues and repairs to the property, as well as the mouse/rats infestation

Rafiqul · 16 November 2025

★★★★★ 1/5

Trustpilot

The agent didn't turn up for my house viewing.

Eddie from this estate agent didn't turn up for my house viewing. We had talked on the phone, an email confirmation was sent, I replied to it. Just right at the moment I was leaving my house for the appointment, the phone was ringing but I could not take it as I was rushing out of the door. He never left a voicemail, no text message. I got to the house I was keen to view, but there was no one. So I called him. He said 'there are some buyers who don't show up, so we always do this. It takes 15min to get there'. He sounded as if he has done the right thing. I waited, waited and waited in the RAIN. 45min later he still didn't turn up, so I left. Such a time waster. Anyways it's the agent's loss, you guys lost a good customer. Everyone reading this, never ever work with this estate agent as even a simple house viewing has to be done on their term.

Tanuki · 12 June 2025

★★★★★ 1/5

Google

Woodland Agency: ‘Zero Star’. Not worthy of 1 star I rarely leave reviews, but my experience with this agency has been extremely disappointing and needs to be shared. Their customer service is poor, communication is unreliable, and their overall approach is unprofessional. Most concerning is their complete lack of access to emergency repairs. I was left without a working boiler for 3 days over a weekend, despite having children in the house. No one was available on Saturday or Sunday, and I had to wait until Monday (30th March) just to chase them for an update, only to be told via WhatsApp, “we’ll speak to the engineer and let you know.” No one got back to me. An engineer was finally sent on Tuesday. When I initially reported a leak from the boiler, they sent someone who openly admitted he didn’t know why he was there or what he was supposed to do. He was clearly not qualified to deal with boilers or leaks. I reported this immediately, only to be told the issue had been “fixed.” It hadn’t. Four days later, another contractor attended and instantly identified the ongoing leak, even pointing out that the cupboard and wall were soaking wet. I provided video evidence to show that nothing had been resolved by the first visit. In addition to this, there are multiple unresolved issues in the property: - Peeling paint across the ceilings - Broken and missing external drainage - A blocked drain outside my front door, causing water to build up whenever it rains, which is a serious concern for potential flooding All of these issues have been reported multiple times, with photo and video evidence sent via their WhatsApp maintenance line. Still, no action has been taken. The lack of accountability is shocking. It genuinely makes you feel like you’re not being heard or taken seriously. Tenants should not be left in these conditions, especially when the issues are beyond their control. I provided evidence that my boiler has come up with a fault, someone replied back sending me a YouTube video on how I can fix it myself; absolute madness. I’m so sorry but I should not have to find myself constantly touching the boiler in order for it to function efficiently. Honestly… I would strongly advise others to think carefully before dealing with this agency.

Gloria · 2 April 2026

★★★★★ 1/5

Google

Even giving 1 star is too much! I would avoid this company like the plague. They were managing my property but didn’t check not once in the time they were managing. Avoided all my calls. Placed a criminal tenant in my property without checking references. Property trashed and ruined. Now chasing this rogue management company to give back my property in the state it was handed to them in. SANTOSH. especially is untrustworthy and a story teller. Will be taking court proceedings with this rogue company. AVOID ON ALL COSTS. THAT IS YOUR WARNING. ‼️

Maya · 16 September 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing experience, I would not recommend

In my experience, this has been one of the worst estate-agent experiences I have had locally. I would strongly advise landlords to do their own research before entering into a “guaranteed rent” arrangement with this agent

Critical · 18 August 2026

★★★★★ 1/5

Google

Really poor service, they left as skip on the driveaway over 3 months and keep saying they'll do something about it. Provided us with a very old and mouldy washing machine that broke 2 times and they refused to provide us a new one.

Ridwan · 16 March 2026

★★★★★ 1/5

Google

PLEASE BEWARE OF THE COMPANY! They had me living in a dirty mouldy home and told me the landlord is refusing to fix things for around 3 years. Hackney council moved me out after years of complaining. Maintenance manager ( woman ) is terribly rude and staff are rude over phone but shy in person. Please do not go here no matter what, no matter how desperate they lack respect for human life, I have stage 2 cancer living in this home and my condition is much worse now, I'm a fit 31 year old no cancer in my family known... This home made me sick!! I'd wake up depressed and sick nearly everyday. The smell of mould made me extremely sick and stressed, I could not repair it myself as it was beyond what I could do as it was not my property. I'm lucky to be alive along with my child. I felt trapped, waiting fir a council home so couldn't leave as I'd make myself intentionally homeless. The maintenance men they sent don't fix things properly or at all most of the time as you can see my photos. They would only send maintenance men for small issues nothing bigger or be refused by landlord to fix. They took 3 years to fix a door at my home, so many excuses could write a book about my experience. Moved into this home and nothing was cleaned or refurbished everything was old and looked smoke stained. Out of desperation I accepted to be on housing register with Hackney council. Hackney also need to be held responsible for housing vunerable people here and their conduct. BEWARE PLEASE I pray no one else lives in that home and it filled up with cement

Porsha · 27 December 2024

★★★★★ 1/5

Trustpilot

Terrible estate agents put us through…

Terrible estate agents put us through hell for nearly a year couldn't be bothered to do anything didn't wanna fix any problems me my 3 year old daughter and partner got moved to harlow by hackney council so woodlands was our estate agents if anything needed repairs they was meant to sort it we had no hot water or heating for nearly a year kept complaining nothing got done we had to sleep in the living room as the whole house was covered in mould and our clothes washing machine floor cooker my daughter's toys everything was ruined they told us to clean it ourselves my 3 year old now has asthma she was healthy before we moved their I had carbon monoxide poisoning due to the sever smell of mould environmental health found over 28 hazards and shut the place down only a week before we had to move due to the property being shut down they put a new boiler in after waiting nearly a year they lie they are disrespectful and rude Please if you have a property from woodlands screen emails messages take pictures because that's what we did from the day we moved in they called us liers but we had all the evidence now solicitors and environmental health are involved we moved in the end of March 2023 then the property got shut down we moved bk to London march 2024 a whole year of no hot water heating and my 3 yr old being ill and getting asthma due to the severe mould they lied said their was no mould so why did environmental health shut down the property they lie all the time they should b shut down

Chloe · 16 April 2024

★★★★★ 1/5

Trustpilot

Evasive, Deceitful and Greedy!

I am a landlord and bought the property with a temporary social resident in situ.

Happy · 26 March 2026

★★★★★ 5/5

Google

I have been using Woodland as the sole letting agent for my properties for the past 8 years and I do not have any regrets. You can always expect a responsive, friendly and professional service. I can't praise Santosh and his team enough and would recommend the company to anyone looking to rent out their property.

Rachael · 16 April 2021

★★★★★ 1/5

Google

It deserves zero stars. Useless company/business. Maintenance problems took years to fix. They did not fix them yet.

K · 7 April 2025

★★★★★ 1/5

Trustpilot

Diabolically bad Poperty Agency

If I could give zero stars, I would. I was buying a property through this agency, they were late, organised, unprofessional, the woman knew nothing about the property she was supposedly selling me, It turns out everything she did tell me was lies. The property was riddled with issues that they didn't disclose from the start, but they were shifty from the start I should've listened to my instincts. Before I knew all this, I put the offer in and was waiting for the seller solicitor to send the management pack to my solicitor and I get a call from what sounded like a little girl on behalf of the estate agent, asking me first off if I was 'Mark' who was the solicitor and after I said no I'm not Mark as you can tell by my voice, and you've actually contact the Buyer and she went on to ask 'so what's going on then?' with the most dreadful telephone manner I've ever experienced. I abruptly ended the call asking her to get her facts straight before call me up. Then after I got the survey report back it was apparent that the property wasn't worth the ground it was standing on and I didn't hear another peep out of them. So I decided to write a complaint email to them, I did, sent it through, and not surprisingly, I heard nothing back.

Jasmine · 21 March 2014

★★★★★ 1/5

Google

Very unprofessional staff this company should be closed down And I will be complaining further as Under Section 11 of the Landlord and Tenant Act 1985, your tenants have the right to expect you to carry out basic repairs in a reasonable time'. If it's an emergency repair, such as no heating in cold weather or no hot water, you need to act within 24 hours. 5 days is ridiculous

RB · 27 March 2024

★★★★★ 5/5

Trustpilot

Good

Its a good experience. They are very cooperative.

Hassan · 10 March 2025

★★★★★ 1/5

Google

Absolutely appalling service. I don’t even know where to start. Customers service is extremely rude and WILL hang up on the phone if you give them a taste of there medicine. Time keeping and organisation is awful - they can book you in for an appointment and not have the decency to call you to say it’s cancelled

AfeezSays · 27 March 2024

★★★★★ 5/5

Trustpilot

Excellent service in ilford.

Zubair · 7 March 2025

★★★★★ 1/5

Google

As a landlord I'd avoid this company. They don't give access to property for inspection and won't return your property intact they will increase your rent by a small amount and further sign 1 year agreement with council. Avoid at all cost. Those who have property with them be aware.

Aka · 27 March 2024

★★★★★ 5/5

Google

Very friendly staff! Dealt with Gohir - Great customer service.

Mubin · 25 August 2023

★★★★★ 5/5

Google

Very friendly staff! Dealt with Gohir - Great customer service.

Mubin · 16 April 2023

★★★★★ 1/5

Google

Beware of Gohir - don't trust him.

Ahmed · 11 August 2025

★★★★★ 1/5

Trustpilot

One of the worst estate agents in the area

One of the worst estate agents in the area. They are highly inefficient to get anything done for the tenant. They don't respond to communication and my experience was so horrible, I broke my contract in 5 months and paid a month's rent extra to get away from them.

Manoj · 31 July 2015

★★★★★ 1/5

Trustpilot

Shocking Very unprofessional I was left in a…

Very unprofessional I was left in a property with water leaking into the electrics and was told put a bucket underneath.

Mummy · 18 January 2025

★★★★★ 1/5

Google

Very unprofessional staff this company should be closed down And I will be complaining further as Under Section 11 of the Landlord and Tenant Act 1985,

Abdul · 28 October 2024

★★★★★ 1/5

Trustpilot

Pathetic estate agent

Pathetic estate agent, fake

Ani · 14 July 2025