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★★★★★
544 reviews across 3 offices and 2 platforms
White & Guard Estate Agents - Hedge End has three offices, in Hedge End (two offices) and Bishops Waltham. Together they have 544 reviews on two platforms, rated 4.5 out of 5 overall.
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White & Guard Estate Agents - Hedge End's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from White & Guard in Hedge End! The team was professional, friendly, and extremely helpful throughout the entire process. They made buying, selling, or letting completely stress-free. Highly recommended! I can also provide 4, 5 alternative 5-star reviews emphasizing fast communication, local expertise, or personal attention if you want.
5/5
GoogleWe worked with Victoria to secure a house in the Oxford area. Victoria was just wonderful, very professional, always available for questions & she had great patience with this being our first place in the UK. Highly recommend.....
5/5
GoogleScott Fraser have been excellent, helpful and efficient and the experience of renting has been positive. Victoria has replied swiftly and sort solutions to our problems. Thank you
5/5
GoogleWe had a fantastic experience with the Scott Fraser Summertown office. Liberty has been absolutely great in helping us find our home. She really worked hard for us every step of the way. She was always responsive, professional, and …
5/5
GoogleI had a really positive experience with Scott Fraser, especially working with Victoria. She was incredibly helpful and professional throughout the whole process. Victoria took the time to carefully set me up. …
5/5
GoogleAs a contractor working closely with Scott Fraser, I’ve had the pleasure of liaising regularly with Victoria as my main point of contact. Our communication is always clear, professional, and efficient, which makes coordinating work seamless …
1/5
GoogleVery disappointed with the service from this agency. I booked a viewing for a rental property for Thursday, but later discovered the property had already been let over the weekend. No one from the agency contacted me to inform me. When I called them myself, they didn’t even seem to know the property had already been given to someone else. This shows a clear lack of communication within the team. It’s frustrating to have viewings booked for properties that are no longer available and then have to chase the agency for information. This wasted my time and could have easily been avoided with proper communication.
5/5
GoogleI met with Suzanne Ashman and Carl Shear several times while searching for my first home, and their support made a real difference throughout the process. As a first‑time buyer, I had plenty of questions, and both Suzanne and Carl consistently took the time to explain things clearly and patiently. They were not only friendly and approachable, but also highly knowledgeable about each listing we viewed. They regularly went above and beyond, whether that meant arranging viewings at short notice, offering honest guidance, or making sure I had all the information I needed to make a decision. Once my offer was accepted, John Neville took over managing the chain, and his contribution was just as valuable. He kept me updated at every stage, chased progress when needed, and made what could have been a stressful part of the journey feel far more manageable. His commitment to keeping everything moving smoothly was genuinely appreciated. Overall, my experience with White & Guard was extremely positive. For anyone buying their first home, especially those feeling unsure about the process, I would wholeheartedly recommend their team. Their expertise, communication, and personal approach made a complex experience feel clear and well‑supported from start to finish.
5/5
GoogleAs first-time buyers, the whole process of purchasing a home felt quite daunting, but John Neville made it a genuinely positive experience from start to finish. His communication was excellent throughout, we were always kept informed and any questions we had were answered quickly and clearly. John was incredibly supportive during the process, especially when it came to helping with solicitor enquiries and making sure everything kept moving forward. Whenever things slowed down, he proactively chased updates and helped push things along towards exchange, which made a huge difference for us. What really stood out was how approachable and reassuring he was during the whole journey. Buying your first home can be stressful, but John took the time to guide us through each step and made us feel confident in the process. We’re very grateful for all his help and wouldn’t hesitate to recommend John and the team to anyone looking to buy or sell a home. Thank you again for helping us secure our first home!
5/5
GoogleSelling our house was smooth with white and guard after a bad experience with another agent it was very quick and easy. It took longer to exchange but the support was good throughout. John was great and helped chase solicitors and provided us with information so that we could exchange successfully in the timeframe we wished for.
5/5
GoogleI sold my property as my family and I were relocating abroad. We planned to move at Christmas 2025 and listed our house with White and Guard in September. They quickly found a buyer, allowing us to complete in early 2026, so the property wasn't vacant for long. White and Guard also helped by encouraging the solicitor to speed up the process.
5/5
GoogleI sold my property as my family and I were relocating abroad. We planned to move at Christmas 2025 and listed our house with White and Guard in September. They quickly found a buyer, allowing us to complete in early 2026, so the property wasn't vacant for long. White and Guard also helped by encouraging the solicitor to speed up the process.
5/5
GoogleRating only, no written review.
5/5
GoogleA good service making the selling and purchase of my houses as painless as it can be
5/5
GoogleVery good communication throughout the process and as smooth as it could be. Our consultant was particularly helpful, always responsive, clear, and proactive in keeping things moving. We felt well supported from start to finish.
5/5
GoogleSelling our house was smooth with white and guard after a bad experience with another agent it was very quick and easy. It took longer to exchange but the support was good throughout. John was great and helped chase solicitors and provided us with information so that we could exchange successfully in the timeframe we wished for.
5/5
GoogleAs first-time buyers, the whole process of purchasing a home felt quite daunting, but John Neville made it a genuinely positive experience from start to finish. His communication was excellent throughout, we were always kept informed and any questions we had were answered quickly and clearly. John was incredibly supportive during the process, especially when it came to helping with solicitor enquiries and making sure everything kept moving forward. Whenever things slowed down, he proactively chased updates and helped push things along towards exchange, which made a huge difference for us. What really stood out was how approachable and reassuring he was during the whole journey. Buying your first home can be stressful, but John took the time to guide us through each step and made us feel confident in the process. We’re very grateful for all his help and wouldn’t hesitate to recommend John and the team to anyone looking to buy or sell a home. Thank you again for helping us secure our first home!
5/5
GoogleI met with Suzanne Ashman and Carl Shear several times while searching for my first home, and their support made a real difference throughout the process. As a first‑time buyer, I had plenty of questions, and both Suzanne and Carl consistently took the time to explain things clearly and patiently. They were not only friendly and approachable, but also highly knowledgeable about each listing we viewed. They regularly went above and beyond, whether that meant arranging viewings at short notice, offering honest guidance, or making sure I had all the information I needed to make a decision. Once my offer was accepted, John Neville took over managing the chain, and his contribution was just as valuable. He kept me updated at every stage, chased progress when needed, and made what could have been a stressful part of the journey feel far more manageable. His commitment to keeping everything moving smoothly was genuinely appreciated. Overall, my experience with White & Guard was extremely positive. For anyone buying their first home, especially those feeling unsure about the process, I would wholeheartedly recommend their team. Their expertise, communication, and personal approach made a complex experience feel clear and well‑supported from start to finish.
5/5
GoogleVery good communication throughout the process and as smooth as it could be. Our consultant was particularly helpful, always responsive, clear, and proactive in keeping things moving. We felt well supported from start to finish.
5/5
GoogleHighly recommend Scott Fraser, Summertown. Fast turnaround in securing tenants and clear, proactive communication throughout. Vicky and Boris run an efficient lettings process, and Emily’s account management is organised and responsive. A reliable and professional partner for both landlords and tenants.
5/5
GoogleI had an excellent experience with this real estate agency in Oxford. From the very beginning, the team was professional, responsive, and genuinely committed to helping me find the right property. The entire process was handled smoothly and …
5/5
GoogleRating only, no written review.
5/5
GoogleA good service making the selling and purchase of my houses as painless as it can be
1/5
GoogleI can say with 100% certainty that this is the worst estate agent ive ever used. They dont get maintenance done and treat there tenants like animals. In August, I raised a maintenance issue with them that there was large gaps in the windows which meant that heat was not being retained in the bedroom and would not get any warmer in the room, this would be classed as urgent work but no, I was made to suffer with this for 5 months as even when I move out now its still not fixed properly. I had to wait til November for a cheap fix on the windows which doesn't even do what its meant too. To even get this temporary fix meant that I had to constantly chase them up multiple times and as it hadn't been sorted after months, I lodged a complaint to which the response was, "Dont worry im on this ... Bloody tenant". This shows a complete lack of disrespect and compassion from one of the directors Kerry Watson, as well as the owners also seeing this message and not even apologising on her behalf either. Landlord also entered property illegally without giving any notice to myself which was giving to them - lack of communication there. In November the property above mine was being renovated which meant that it was just so much noise all day everyday, no heads up from the estate agent about this who also manages that property, showing a severe lack of compassion. Which leads into the next issue, of leaking from the flat above which was reported in November as there ended up being a case of damp to my property which is all over the living room, reported to the estate agent, still not fixed to this day 2 months later, chased up multiple times however still not fixed and damp is also on the interior walls but they have still failed to fix it. Damp was also noted on the inventory when I first moved into the property so they were well aware of it and still failed to fix it even after having it confirmed by more than one person. Structural damage is also another issue that was raised due to such large cracks in the flat itself, the walls were cracking everywhere and nothing done about that. The landlord is a very well off person called Luke Fryer and just won't pay for anything, window contractors and other handyman suggested getting complete new windows for the property as they were that old but he refused to and just used a 50p fix on tape, all about money with him and not caring about his tenants. They also expect the tenants to clean the property to even better than what it was when they moved in. When I moved in there was stains all over the floor, such a big one in the lounge, thought that would of been cleaned before moving in when they said that it was professionally cleaned but no, there was multiple stains. Cooker didnt work, replaced with the cheapest one ever which was so bad and didnt work effectively. In regards to returning the deposit, I still haven't received this back or any communication back about it after being told I should hear back from them last Tuesday which was still a long time after moving out. To then hear back today from them today on 2/2 from Jess saying it’s out of their hands even though they have assumed responsibility for the property and told me it should of been done last Tuesday with no further communication which shows how much of a joke this company is and doesn’t care about there tenants. Overall such a bad experience with them, very poor service and no sense of compassion, they dont care if the property is kept in a good condition and if your rents paid on time, complete disrespect for their customers which is shocking from a chain of branches. Would never go back there again, they have also had to be reported to the council many times throughout the time I was living there as well due to the way they were failing to complete maintenance work.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
White and Guard Hedge End has the most, with 246 reviews rated 4.4 out of 5, followed by Hedge End (13 St. Johns Centre) with 185.
The three White & Guard Estate Agents - Hedge End offices, by town:
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