White and Guard Hedge End reviews

★★★★★ 5/5

Google

We have been so delighted with all the staff at the Stroud office . Thank you to Ella & Josh with viewings. But a very special thank you to Elle Winchester. She has been helping my disabled sister to find a suitable over 55s flat & to sell her own flat. Nothing has been too much trouble ; Elle has excellent customer communication skills & has at all times worked very hard to minimise the stress to my sister & keeping us both in the loop too. Nothing has been too much trouble & Elle has managed our expectations with kindness. Thank you so much. If your organisation has inspiring employee awards we would like to nominate Elle Winchester. Karen & Sue Almond

Sue · 3 July 2026

★★★★★ 5/5

Google

Jamie, Allison and the team were absolutely fantastic - they went above and beyond to get us through the process, despite numerous hurdles with breaks in the chain, land registry and nearly 11 months of back and forth with solicitors. The team couldn’t have done more for us and were incredible from start to finish! We couldn’t have done it without them. Thanks so much!

Toby · 3 August 2026

★★★★★ 5/5

Google

We were really impressed with Jamie and his team. This is the second property that Jamie has sold for us in the last two years. From start to finish Jamie and Alison kept us fully informed. The communication …

Jeanette · 27 August 2026

★★★★★ 5/5

Google

Thank you Rechay for your time today. Really liked your approach to the viewing and supported by a very efficient back office re logistics. Perfect balance of knowledge of the house and area with a personal touch and not too pushy in anyway. Ade

Adrian · 15 May 2026

★★★★★ 5/5

Google

As first-time buyers, the whole process of purchasing a home felt quite daunting, but John Neville made it a genuinely positive experience from start to finish. His communication was excellent throughout, we were always kept informed and any questions we had were answered quickly and clearly. John was incredibly supportive during the process, especially when it came to helping with solicitor enquiries and making sure everything kept moving forward. Whenever things slowed down, he proactively chased updates and helped push things along towards exchange, which made a huge difference for us. What really stood out was how approachable and reassuring he was during the whole journey. Buying your first home can be stressful, but John took the time to guide us through each step and made us feel confident in the process. We’re very grateful for all his help and wouldn’t hesitate to recommend John and the team to anyone looking to buy or sell a home. Thank you again for helping us secure our first home!

Laura · 16 March 2026

★★★★★ 1/5

Google

I can say with 100% certainty that this is the worst estate agent ive ever used. They dont get maintenance done and treat there tenants like animals. In August, I raised a maintenance issue with them that there was large gaps in the windows which meant that heat was not being retained in the bedroom and would not get any warmer in the room, this would be classed as urgent work but no, I was made to suffer with this for 5 months as even when I move out now its still not fixed properly. I had to wait til November for a cheap fix on the windows which doesn't even do what its meant too. To even get this temporary fix meant that I had to constantly chase them up multiple times and as it hadn't been sorted after months, I lodged a complaint to which the response was, "Dont worry im on this ... Bloody tenant". This shows a complete lack of disrespect and compassion from one of the directors Kerry Watson, as well as the owners also seeing this message and not even apologising on her behalf either. Landlord also entered property illegally without giving any notice to myself which was giving to them - lack of communication there. In November the property above mine was being renovated which meant that it was just so much noise all day everyday, no heads up from the estate agent about this who also manages that property, showing a severe lack of compassion. Which leads into the next issue, of leaking from the flat above which was reported in November as there ended up being a case of damp to my property which is all over the living room, reported to the estate agent, still not fixed to this day 2 months later, chased up multiple times however still not fixed and damp is also on the interior walls but they have still failed to fix it. Damp was also noted on the inventory when I first moved into the property so they were well aware of it and still failed to fix it even after having it confirmed by more than one person. Structural damage is also another issue that was raised due to such large cracks in the flat itself, the walls were cracking everywhere and nothing done about that. The landlord is a very well off person called Luke Fryer and just won't pay for anything, window contractors and other handyman suggested getting complete new windows for the property as they were that old but he refused to and just used a 50p fix on tape, all about money with him and not caring about his tenants. They also expect the tenants to clean the property to even better than what it was when they moved in. When I moved in there was stains all over the floor, such a big one in the lounge, thought that would of been cleaned before moving in when they said that it was professionally cleaned but no, there was multiple stains. Cooker didnt work, replaced with the cheapest one ever which was so bad and didnt work effectively. In regards to returning the deposit, I still haven't received this back or any communication back about it after being told I should hear back from them last Tuesday which was still a long time after moving out. To then hear back today from them today on 2/2 from Jess saying it’s out of their hands even though they have assumed responsibility for the property and told me it should of been done last Tuesday with no further communication which shows how much of a joke this company is and doesn’t care about there tenants. Overall such a bad experience with them, very poor service and no sense of compassion, they dont care if the property is kept in a good condition and if your rents paid on time, complete disrespect for their customers which is shocking from a chain of branches. Would never go back there again, they have also had to be reported to the council many times throughout the time I was living there as well due to the way they were failing to complete maintenance work.

Simon · 16 February 2026

★★★★★ 5/5

Google

Kim was super helpful, friendly and profesional. She was always ready to go extra mile. She knew what needs to be done, who to contact, always on top of everything, absolut star! Communication was great. …

Katarzyna · 1 May 2026

★★★★★ 5/5

Google

The whole team are very easy to deal with and professional, but we had a really attentive special service from Becky for whom nothing was too much trouble. She was always ready to help and would get stuff sorted very quickly. Becky is just a joy to work with, and responds very quickly to any question or query. Communication is top notch and I feel she really adds value bridging the worries and concerns of buyers and sellers and keeping the whole thing on track and setting expectations along the chain. Highly recommended and wonderful service from her.

Glenn · 13 November 2025

★★★★★ 5/5

Google

We recently sold our property using White and Guard as our estate agents, and I truly couldn't have asked for a better group of individuals to work with, the experience was smooth from start to finish. Thank you to Steve and Russel, who first came to meet us, provide photography and clearly explained the initial process. John was helpful in guiding us through the final paperwork and final key transfer. A special big thank you to Carl, Becky, Suzanne and Alex, who made everything feel straightforward and stress-free. They were always happy to answer our many questions along the way and provided continuous support in securing the sale we needed as quickly and efficiently as possible. The team overall were fantastic to work with, professional, friendly, and always on hand to help. We’d happily recommend them to anyone looking to sell their home, 5/5 from Jude and family.

Ajomy · 13 November 2025

★★★★★ 5/5

Google

Experience was great from start to finish, dealt with multiple different staff (too many to name) but at no point did it feel that they had forgotten about us or weren’t sure what was going on with the file.

Harrison · 16 September 2026

★★★★★ 5/5

Google

I couldn't be happier with the service I received from White & Guard, Hedge End. From start to finish, the team was incredibly professional, responsive, and supportive. I had many questions throughout the process, and they were always available, patient, and clear in their communication. They guided me through every step with care and efficiency, turning what could have been a stressful experience into a smooth and genuinely pleasant journey. A special thank you to Carl, Becky and John, their support and dedication truly made all the difference. I highly recommend White & Guard to anyone looking to buy a home.

Sara · 16 October 2025

★★★★★ 5/5

Google

Suzanne Ashman gave me few indicators about time frames and we have avoided dissapoitment. She was able to manage my own expectations which saved me stress and worry. Viewing with Suzanne is informative and pleasant. Well done and thank you. Milena.

Millie · 16 August 2026

★★★★★ 5/5

Google

Robert was a delight to deal with from start to finish. He is calm, professional and goes above and beyond. He is incredibly easy, pleasant and straightforward. All in all, the opposite of the expected typical caricature of a London Estate …

Mark · 22 November 2025

★★★★★ 5/5

Google

Selling our house was smooth with white and guard after a bad experience with another agent it was very quick and easy. It took longer to exchange but the support was good throughout. John was great and helped chase solicitors and provided us with information so that we could exchange successfully in the timeframe we wished for.

Jessica · 16 March 2026

★★★★★ 5/5

Google

I would like to express my sincere thanks to Arjan for his outstanding help in finding me a one-bedroom flat. The whole process was completely effortless thanks to his professionalism and efficiency. Arjan was extremely helpful, responsive, …

Subi · 22 November 2025

★★★★★ 5/5

Google

Sam is an excellent assistant manager. Very professional, attentive, and quick to resolve my concerns. Truly appreciated; I’m very impressed with Sam's problem-solving skills. He handled the tenant complain very efficiently and made the …

Mohammed · 22 November 2025

★★★★★ 5/5

Google

Arjan made finding a rental in London surprisingly easy. He's genuinely down to earth and friendly. He was highly informative throughout, communicated frequently, and kept everything moving smoothly. The referencing process was super …

Max · 22 November 2025

★★★★★ 5/5

Google

Rechay was so nice and polite, highly recommended leering agent

Naveen · 24 May 2026

★★★★★ 5/5

Google

Rechay is friendly and knowledgeable.

Kate · 8 May 2026

★★★★★ 5/5

Google

Allison Breddy for us, has been the absolute cornerstone for mine and my partner’s sales/ buying progression process. In my experience, finding someone with competence, determination and outstanding communication skills is rare but Allison embodies them all effortlessly. Her ability to navigate the complexities of sales/ buying progression with precision and professionalism is second to none. She possesses an in-depth understanding of the process and anticipates challenges before they arise, ensuring for us our transactions moved forward smoothly. No detail ever escaped her attention, and we found she operated with a level of efficiency that was simply unmatched. What truly set Allison apart for us apart, however, is her exceptional communication. She has a natural talent for keeping all parties informed and always delivered updates with clarity and confidence. She reassured us with her knowledge, successfully earnt our trust, and removed any uncertainty from the process. When she gives her word, she follows through- every single time. I did not have to chase her once. Her reliability, problem-solving ability, and unwavering dedication make her an invaluable asset. We cannot sing her praises enough. She is not only exceptional at what she does, she is also a thoroughly lovely human too!

Sadie · 3 September 2025

★★★★★ 5/5

Google

We had a fantastic experience with the Scott Fraser Summertown office. Liberty has been absolutely great in helping us find our home. She really worked hard for us every step of the way. She was always responsive, professional, and …

Lerrell · 22 March 2026

★★★★★ 5/5

Google

We worked with Victoria to secure a house in the Oxford area. Victoria was just wonderful, very professional, always available for questions & she had great patience with this being our first place in the UK. Highly recommend.....

Jacqueline · 22 March 2026

★★★★★ 5/5

Google

Highly recommend Scott Fraser, Summertown. Fast turnaround in securing tenants and clear, proactive communication throughout. Vicky and Boris run an efficient lettings process, and Emily’s account management is organised and responsive. A reliable and professional partner for both landlords and tenants.

Jesper · 22 February 2026

★★★★★ 1/5

Google

Communication sucks, don’t email back on a sale, if you’re selling don’t hear for months, recommend a solicitor that isn’t fully qualified that also doesn’t respond to phone and email. If you want to look at a property they don’t contact you back via email or phone even after calling, had to check with owners for a property to view that was empty and still didn’t call back or email.

PHILIP · 14 July 2026