White and Guard Hedge End reviews

★★★★★ 1/5

Google

Very disappointed with the service from this agency. I booked a viewing for a rental property for Thursday, but later discovered the property had already been let over the weekend. No one from the agency contacted me to inform me. When I called them myself, they didn’t even seem to know the property had already been given to someone else. This shows a clear lack of communication within the team. It’s frustrating to have viewings booked for properties that are no longer available and then have to chase the agency for information. This wasted my time and could have easily been avoided with proper communication.

Ema · 16 April 2026

★★★★★ 1/5

Google

I would be very careful before entrusting this branch in particular with selling your property.. Agents are clueless of what they're selling and how to present a property.. We had 8 months of our lives wasted , and we are now left with a £4000 solicitor bill all because a buyer this agency endorsed almost to the point you'd of thought the buyer hired them, not the other way around.. 2 months in after the offer was accepted for my property I have raised my concern the buyer seems like a time waster as they were extremely sluggish and with issues of obtaining a mortgage, I was completely dismissed by one of the staff telling me it's normal.. Only for the buyer to pull out without a proper reason, after a failed exchange (again issues on their end) 8 months later..

Mik · 14 April 2026

★★★★★ 5/5

Google

Having never sold a property before and I can honestly say that I was amazed at the service I recieved trough the TPC it was first class from every member of the team,I was always listened to and given proffesional and informed advise at …

James · 1 May 2026

★★★★★ 5/5

Google

We had a great experience with White & Guard selling our property. The entire house sale process was seamless. Carl went above and beyond, ensuring everything was perfectly organised to avoid any delays. We would definitely use their services again and highly recommend them to others. Thank you for all your help!

Amelia · 19 August 2024

★★★★★ 5/5

Google

I met with Suzanne Ashman and Carl Shear several times while searching for my first home, and their support made a real difference throughout the process. As a first‑time buyer, I had plenty of questions, and both Suzanne and Carl consistently took the time to explain things clearly and patiently. They were not only friendly and approachable, but also highly knowledgeable about each listing we viewed. They regularly went above and beyond, whether that meant arranging viewings at short notice, offering honest guidance, or making sure I had all the information I needed to make a decision. Once my offer was accepted, John Neville took over managing the chain, and his contribution was just as valuable. He kept me updated at every stage, chased progress when needed, and made what could have been a stressful part of the journey feel far more manageable. His commitment to keeping everything moving smoothly was genuinely appreciated. Overall, my experience with White & Guard was extremely positive. For anyone buying their first home, especially those feeling unsure about the process, I would wholeheartedly recommend their team. Their expertise, communication, and personal approach made a complex experience feel clear and well‑supported from start to finish.

James · 16 March 2026

★★★★★ 5/5

Google

As first-time buyers, we couldn’t have asked for a better experience. Suzanne and the team, were friendly, supportive, and kept us updated throughout. They made the whole process feel simple and stress-free, and we’re now excited to move into our new home.

Megan · 11 December 2025

★★★★★ 5/5

Google

Great service received from TPC. Kim S was fantastic during our initial interactions - going above and beyond to accommodate our short notice to view a property before we went away. Rechay R has also been outstanding, providing timely …

Kofi · 1 May 2026

★★★★★ 5/5

Google

Thank you to the whole team at White & Guard Hedge End, from the start to the end in selling my mums property. Your help, advise and professionalism is very much appreciated. Special thanks to Russell, Alex, Steve, John.

Julie · 20 December 2025

★★★★★ 5/5

Google

From beginning to end, I can't fault the staff from the property Centre enough! Great communication throughout. Responses in a great timely manner. All round care for their customers whether sellers or buyers. We had great communications …

Elliot · 29 April 2026

★★★★★ 5/5

Google

Jamie and the team have been patient, helpful, friendly and professional throughout the whole process of selling my house, with a personal touch also as Jamie remembered the house well from his youth. The whole team was on hand at all times …

Femke · 3 September 2024

★★★★★ 5/5

Google

We sold and bought through White and Guard over two years ago, dealing with Russel and Suzie who were amazing, from start to finish and decided when my daughter wanted to buy her first home we would go back to White and Guard, we are in the process of the sale going through fingers crossed, and we are being looked after by the lovely Sarah Oliver who has just been incredible, and finding the right flat for my daughter. Sarah didn’t give up on us, as my daughter wanted certain things within her first home and exact area, Sarah made the whole process so stress free. Which made mine and my husbands life so much easier. Sarah is an asset to your company, always greeting you with her big smile and friendly manner, no matter what time of the day, we needed to see her or speak to her. We will always recommend White and Guard to friends and family, as we have had nothing but great service every time. Thank you from The SayersPositiveResponsiveness, Professionalism

Ross · 18 June 2021

★★★★★ 5/5

Google

We recently purchased our first home through White and Guard. I have found them extremely helpful throughout our whole experience from first looking around the property with Sarah Oliver through to getting weekly updates about the progress of the move with Leanna Hill. As first time buyers we had a lot of questions especially towards the end of the sale and Leanna was extremely helpful in keeping in contact and answering any questions we had - I cannot express enough the amazing service she gave us! I know its early days as just brought our current home but if we were ever looking to sell I will be looking to use them again! Thank you to all the staff that helped us through the process! 😊

Nicola · 18 June 2021

★★★★★ 5/5

Google

Our overall experience was excellent from day one. The communication from all the staff was amazing throughout the entire process. Thank you for helping us purchase our first home.

Isha · 28 May 2026

★★★★★ 5/5

Google

Right from the start everyone at W&G have been brilliant. Sadly due to death of my sister i had task selling her family home . Every one so helpfull and help me a lot . All staff gave me 5 *****s service

Caroline · 29 September 2026

★★★★★ 5/5

Google

White & Guard are a great agent - they are honest and open about what you can expect and communicate well. There is always someone there to answer your queries in a knowledgeable fashion with patience.

Matt · 13 November 2025

★★★★★ 5/5

Google

had a great experience selling our house with Robert Sayers - he looked after us so well every step of the way. it was brilliant to have a single point-person to manage everything on our behalf, and he was so good at communicating with us. friendly, proactive, responsive - 100% recommend

KATRINA · 22 November 2025

★★★★★ 5/5

Google

The service we received from Sam, Kerry and the rest of the team at White and Guard was amazing. It was refreshing to receive genuine care as tenants from an estate agents. The team moved mountains to deliver a smooth move in process with tight timelines. We could not have been any better supported. I will definitely recommend White and Guard to anyone in the future. If I could give more than 5 stars, I would. The process was easy and stress free from start to finish.

Holly · 16 December 2025

★★★★★ 5/5

Google

My wife and I had an excellent experience with White & Guard during our property purchase. The team was incredibly helpful throughout the entire process, and we felt fully supported from start to finish. A special mention goes to Suzanne Ashman and John Neville, who were truly outstanding. Their communication, responsiveness, and guidance were exceptional, and they consistently went above and beyond to ensure everything progressed smoothly. Their professionalism and attentiveness made what could have been a stressful experience very manageable. We are genuinely grateful for their support, and we would not hesitate to highly recommend White & Guard to anyone looking to purchase a property.

Wisdom · 16 December 2025

★★★★★ 2/5

Google

Terrible experience selling our property in Hedge End. White and Guard really over-valued our property then failed to properly update all parties within the chain during the post-sale process. Would recommend you go with a smaller company like Marco Harris instead who actually care.

Stephanie · 9 September 2026

★★★★★ 5/5

Google

White and Guard recently dealt with the sale of my house and I was particularly impressed with their professionalism and efficiency at all stages of the sale, which from offer to completion was a little under 13 weeks. I have no hesitation in recommending White and Guard for any future property dealings

Derek · 17 July 2026

★★★★★ 5/5

Google

We just wanted to show our appreciation to Elle Winchester whilst helping us with viewings whilst in our home search. Whilst we did not purchase the property we felt we needed to express how great she was and was nice to deal with someone who was passionate for their job. Thanks again for all your help.

Grace · 3 September 2025

★★★★★ 1/5

Google

Very disappointing experience. I was a tenant in one of their managed properties and contacted White & Guard several times regarding serious issues with my landlord, who was sending me threatening messages and pressuring me to leave the property. The agents told me to forward all the messages and emails, which I did immediately, and they said they would look into it - but after more than two months, I never heard anything back. They completely ignored my emails and never followed up. It feels like they don't care about tenants at all and are not willing to help when there's a genuine issue. I wouldn't recommend them to anyone, avoid if you want proper communication and support.

Zhyar · 13 November 2025

★★★★★ 5/5

Google

After recently selling our previous property through White and Guard we also had the pleasure of buying our new home with them, and I can honestly once again say, the experience was excellent. A huge thank you to the team for acting so quickly to secure the sale and helping everything move forward smoothly and in line with our needs to upsize for our family. Communication was always clearly maintained and the whole process felt well organised and supported from start to finish. An extra special thank you goes to Becky, who was incredibly involved throughout. She kept in continual contact, handled conversations across all sides of the process, and was consistently supportive, kind, and reassuring. We felt like valued clients throughout the journey. We’re so grateful for all the help and dedication shown by everyone at White and Guard, and wouldn’t hesitate to recommend them to anyone buying or selling a home. Another 5/5 experience from Jude and family !!!

Jude · 13 November 2025

★★★★★ 5/5

Google

I sold my property as my family and I were relocating abroad. We planned to move at Christmas 2025 and listed our house with White and Guard in September. They quickly found a buyer, allowing us to complete in early 2026, so the property wasn't vacant for long. White and Guard also helped by encouraging the solicitor to speed up the process.

Nicolas · 16 March 2026