White & Guard Estate Agents Hedge End reviews

★★★★★ 5/5

Google

As first-time buyers, the whole process of purchasing a home felt quite daunting, but John Neville made it a genuinely positive experience from start to finish. His communication was excellent throughout, we were always kept informed and any questions we had were answered quickly and clearly. John was incredibly supportive during the process, especially when it came to helping with solicitor enquiries and making sure everything kept moving forward. Whenever things slowed down, he proactively chased updates and helped push things along towards exchange, which made a huge difference for us. What really stood out was how approachable and reassuring he was during the whole journey. Buying your first home can be stressful, but John took the time to guide us through each step and made us feel confident in the process. We’re very grateful for all his help and wouldn’t hesitate to recommend John and the team to anyone looking to buy or sell a home. Thank you again for helping us secure our first home!

Laura · 14 March 2026

★★★★★ 1/5

Google

I can say with 100% certainty that this is the worst estate agent ive ever used. They dont get maintenance done and treat there tenants like animals. In August, I raised a maintenance issue with them that there was large gaps in the windows which meant that heat was not being retained in the bedroom and would not get any warmer in the room, this would be classed as urgent work but no, I was made to suffer with this for 5 months as even when I move out now its still not fixed properly. I had to wait til November for a cheap fix on the windows which doesn't even do what its meant too. To even get this temporary fix meant that I had to constantly chase them up multiple times and as it hadn't been sorted after months, I lodged a complaint to which the response was, "Dont worry im on this ... Bloody tenant". This shows a complete lack of disrespect and compassion from one of the directors Kerry Watson, as well as the owners also seeing this message and not even apologising on her behalf either. Landlord also entered property illegally without giving any notice to myself which was giving to them - lack of communication there. In November the property above mine was being renovated which meant that it was just so much noise all day everyday, no heads up from the estate agent about this who also manages that property, showing a severe lack of compassion. Which leads into the next issue, of leaking from the flat above which was reported in November as there ended up being a case of damp to my property which is all over the living room, reported to the estate agent, still not fixed to this day 2 months later, chased up multiple times however still not fixed and damp is also on the interior walls but they have still failed to fix it. Damp was also noted on the inventory when I first moved into the property so they were well aware of it and still failed to fix it even after having it confirmed by more than one person. Structural damage is also another issue that was raised due to such large cracks in the flat itself, the walls were cracking everywhere and nothing done about that. The landlord is a very well off person called Luke Fryer and just won't pay for anything, window contractors and other handyman suggested getting complete new windows for the property as they were that old but he refused to and just used a 50p fix on tape, all about money with him and not caring about his tenants. They also expect the tenants to clean the property to even better than what it was when they moved in. When I moved in there was stains all over the floor, such a big one in the lounge, thought that would of been cleaned before moving in when they said that it was professionally cleaned but no, there was multiple stains. Cooker didnt work, replaced with the cheapest one ever which was so bad and didnt work effectively. In regards to returning the deposit, I still haven't received this back or any communication back about it after being told I should hear back from them last Tuesday which was still a long time after moving out. To then hear back today from them today on 2/2 from Jess saying it’s out of their hands even though they have assumed responsibility for the property and told me it should of been done last Tuesday with no further communication which shows how much of a joke this company is and doesn’t care about there tenants. Overall such a bad experience with them, very poor service and no sense of compassion, they dont care if the property is kept in a good condition and if your rents paid on time, complete disrespect for their customers which is shocking from a chain of branches. Would never go back there again, they have also had to be reported to the council many times throughout the time I was living there as well due to the way they were failing to complete maintenance work.

Simon · 14 February 2026

★★★★★ 5/5

Google

We recently sold our property using White and Guard as our estate agents, and I truly couldn't have asked for a better group of individuals to work with, the experience was smooth from start to finish. Thank you to Steve and Russel, who first came to meet us, provide photography and clearly explained the initial process. John was helpful in guiding us through the final paperwork and final key transfer. A special big thank you to Carl, Becky, Suzanne and Alex, who made everything feel straightforward and stress-free. They were always happy to answer our many questions along the way and provided continuous support in securing the sale we needed as quickly and efficiently as possible. The team overall were fantastic to work with, professional, friendly, and always on hand to help. We’d happily recommend them to anyone looking to sell their home, 5/5 from Jude and family.

Ajomy · 14 November 2025

★★★★★ 5/5

Google

The whole team are very easy to deal with and professional, but we had a really attentive special service from Becky for whom nothing was too much trouble. She was always ready to help and would get stuff sorted very quickly. Becky is just a joy to work with, and responds very quickly to any question or query. Communication is top notch and I feel she really adds value bridging the worries and concerns of buyers and sellers and keeping the whole thing on track and setting expectations along the chain. Highly recommended and wonderful service from her.

Glenn · 14 October 2025

★★★★★ 5/5

Google

I couldn't be happier with the service I received from White & Guard, Hedge End. From start to finish, the team was incredibly professional, responsive, and supportive. I had many questions throughout the process, and they were always available, patient, and clear in their communication. They guided me through every step with care and efficiency, turning what could have been a stressful experience into a smooth and genuinely pleasant journey. A special thank you to Carl, Becky and John, their support and dedication truly made all the difference. I highly recommend White & Guard to anyone looking to buy a home.

Sara · 14 October 2025

★★★★★ 5/5

Google

Selling our house was smooth with white and guard after a bad experience with another agent it was very quick and easy. It took longer to exchange but the support was good throughout. John was great and helped chase solicitors and provided us with information so that we could exchange successfully in the timeframe we wished for.

Jessica · 14 March 2026

★★★★★ 1/5

Google

I would be very careful before entrusting this branch in particular with selling your property.. Agents are clueless of what they're selling and how to present a property.. We had 8 months of our lives wasted , and we are now left with a £4000 solicitor bill all because a buyer this agency endorsed almost to the point you'd of thought the buyer hired them, not the other way around.. 2 months in after the offer was accepted for my property I have raised my concern the buyer seems like a time waster as they were extremely sluggish and with issues of obtaining a mortgage, I was completely dismissed by one of the staff telling me it's normal.. Only for the buyer to pull out without a proper reason, after a failed exchange (again issues on their end) 8 months later..

Mik · 12 April 2026

★★★★★ 5/5

Google

Very pleased I enlisted the help of White & Guard to sell my Mother,s house who was very nervous & worried about the whole process. On first meeting, Russell put her at ease & they were fantastic at agreeing most of the communications would be done long distance through me. They went above & beyond to help with the sale especially Suzanne who personally went to my mother's house with documentation & forwarded to the solicitors, as my mother has mobility issues & wouldn't of been able to manage herself. Suzanne was always contactable by phone if I needed her & showed great sensitivity to my Mother,s circumstances. The sale went through smoothly & Mum is now happy & settled in her new flat in Cornwall. Thank you Russell, Suzanne & the White & Guard team.

Clare · 9 December 2022

★★★★★ 5/5

Google

We had a great experience with White & Guard selling our property. The entire house sale process was seamless. Carl went above and beyond, ensuring everything was perfectly organised to avoid any delays. We would definitely use their services again and highly recommend them to others. Thank you for all your help!

Amelia · 4 August 2024

★★★★★ 1/5

Google

Very disappointed with the service from this agency. I booked a viewing for a rental property for Thursday, but later discovered the property had already been let over the weekend. No one from the agency contacted me to inform me. When I called them myself, they didn’t even seem to know the property had already been given to someone else. This shows a clear lack of communication within the team. It’s frustrating to have viewings booked for properties that are no longer available and then have to chase the agency for information. This wasted my time and could have easily been avoided with proper communication.

Ema · 17 March 2026

★★★★★ 5/5

Google

I met with Suzanne Ashman and Carl Shear several times while searching for my first home, and their support made a real difference throughout the process. As a first‑time buyer, I had plenty of questions, and both Suzanne and Carl consistently took the time to explain things clearly and patiently. They were not only friendly and approachable, but also highly knowledgeable about each listing we viewed. They regularly went above and beyond, whether that meant arranging viewings at short notice, offering honest guidance, or making sure I had all the information I needed to make a decision. Once my offer was accepted, John Neville took over managing the chain, and his contribution was just as valuable. He kept me updated at every stage, chased progress when needed, and made what could have been a stressful part of the journey feel far more manageable. His commitment to keeping everything moving smoothly was genuinely appreciated. Overall, my experience with White & Guard was extremely positive. For anyone buying their first home, especially those feeling unsure about the process, I would wholeheartedly recommend their team. Their expertise, communication, and personal approach made a complex experience feel clear and well‑supported from start to finish.

James · 14 March 2026

★★★★★ 5/5

Google

Suzanne at White and Guard is an absolute gem. I can easily say that my move was not straight forward, to say the least, but without her tireless work behind the scenes chasing solicitors and developers, I would not be moving in today. So thank you Suzanne for your determination, hard work, cheery disposition and going over and above what was needed. Thank you to all at White and Guard for selling my flat twice haha and support through this process.

Sarah · 12 July 2022

★★★★★ 5/5

Google

Cant recommend the staff at White & Guard Hedge end highly enough. We sold our house through them and they went above and beyond to help in anyway they could. Excellent from start to finish. Special mention to Becky who was fabulous, nothing was too much trouble always happy to listen and advise. She went out of her way to not only sell our proprty but find us our new home. First class service with first class staff, seriously impressed. Thank you Becky, Suzanne and all the fabulous team at Hedge End.

Linda · 24 September 2024

★★★★★ 5/5

Google

As first-time buyers, we couldn’t have asked for a better experience. Suzanne and the team, were friendly, supportive, and kept us updated throughout. They made the whole process feel simple and stress-free, and we’re now excited to move into our new home.

Megan · 15 December 2025

★★★★★ 5/5

Google

Thank you to the whole team at White & Guard Hedge End, from the start to the end in selling my mums property. Your help, advise and professionalism is very much appreciated. Special thanks to Russell, Alex, Steve, John.

Julie · 22 December 2025

★★★★★ 5/5

Google

We recently purchased our first home through White and Guard. I have found them extremely helpful throughout our whole experience from first looking around the property with Sarah Oliver through to getting weekly updates about the progress of the move with Leanna Hill. As first time buyers we had a lot of questions especially towards the end of the sale and Leanna was extremely helpful in keeping in contact and answering any questions we had - I cannot express enough the amazing service she gave us! I know its early days as just brought our current home but if we were ever looking to sell I will be looking to use them again! Thank you to all the staff that helped us through the process! 😊

Nicola · 26 August 2021

★★★★★ 5/5

Google

Nothing but praise for everyone at White & Guard. I primarily dealt with Suzanne and Georgia and they were both exceptional. Customer service was superb from all staff and would always respond to any enquiries I made in a timely manner. They provided great advice and I would completely trust them should I ever need to move again. Audrey in the sales progression team was very good as well. Regular updates when needed and showed real urgency to get it over the line. In a time when lots of people are moving and they are dealing with many clients they made me feel like I was the most important client every single time. First class.PositiveResponsiveness, Quality, Professionalism, Value

Connor · 26 August 2021

★★★★★ 5/5

Google

We recently purchased our first home through White and Guard. I have found them extremely helpful throughout our whole experience from first looking around the property with Sarah Oliver through to getting weekly updates about the progress of the move with Leanna Hill. As first time buyers we had a lot of questions especially towards the end of the sale and Leanna was extremely helpful in keeping in contact and answering any questions we had - I cannot express enough the amazing service she gave us! I know its early days as just brought our current home but if we were ever looking to sell I will be looking to use them again! Thank you to all the staff that helped us through the process! 😊

Nicola · 7 June 2021

★★★★★ 5/5

Google

White & Guard are a great agent - they are honest and open about what you can expect and communicate well. There is always someone there to answer your queries in a knowledgeable fashion with patience.

Matt · 14 November 2025

★★★★★ 5/5

Google

We sold and bought through White and Guard over two years ago, dealing with Russel and Suzie who were amazing, from start to finish and decided when my daughter wanted to buy her first home we would go back to White and Guard, we are in the process of the sale going through fingers crossed, and we are being looked after by the lovely Sarah Oliver who has just been incredible, and finding the right flat for my daughter. Sarah didn’t give up on us, as my daughter wanted certain things within her first home and exact area, Sarah made the whole process so stress free. Which made mine and my husbands life so much easier. Sarah is an asset to your company, always greeting you with her big smile and friendly manner, no matter what time of the day, we needed to see her or speak to her. We will always recommend White and Guard to friends and family, as we have had nothing but great service every time. Thank you from The SayersPositiveResponsiveness, Professionalism

Sam · 29 August 2020

★★★★★ 5/5

Google

We sold and bought through White and Guard over two years ago, dealing with Russel and Suzie who were amazing, from start to finish and decided when my daughter wanted to buy her first home we would go back to White and Guard, we are in the process of the sale going through fingers crossed, and we are being looked after by the lovely Sarah Oliver who has just been incredible, and finding the right flat for my daughter. Sarah didn’t give up on us, as my daughter wanted certain things within her first home and exact area, Sarah made the whole process so stress free. Which made mine and my husbands life so much easier. Sarah is an asset to your company, always greeting you with her big smile and friendly manner, no matter what time of the day, we needed to see her or speak to her. We will always recommend White and Guard to friends and family, as we have had nothing but great service every time. Thank you from The SayersPositiveResponsiveness, Professionalism

Ross · 26 August 2020

★★★★★ 5/5

Google

My wife and I had an excellent experience with White & Guard during our property purchase. The team was incredibly helpful throughout the entire process, and we felt fully supported from start to finish. A special mention goes to Suzanne Ashman and John Neville, who were truly outstanding. Their communication, responsiveness, and guidance were exceptional, and they consistently went above and beyond to ensure everything progressed smoothly. Their professionalism and attentiveness made what could have been a stressful experience very manageable. We are genuinely grateful for their support, and we would not hesitate to highly recommend White & Guard to anyone looking to purchase a property.

Wisdom · 8 December 2025

★★★★★ 4/5

Google

A good service provided throughout with the sale of my property, until to the day of completion. The team at the Hedge End branch were always on hand to assist and John Neville was very helpful in navigating the sale process and kept me up to date as things progressed to completion. Many thanks

Martyn · 14 April 2025

★★★★★ 5/5

Google

The service we received from Sam, Kerry and the rest of the team at White and Guard was amazing. It was refreshing to receive genuine care as tenants from an estate agents. The team moved mountains to deliver a smooth move in process with tight timelines. We could not have been any better supported. I will definitely recommend White and Guard to anyone in the future. If I could give more than 5 stars, I would. The process was easy and stress free from start to finish.

Holly · 1 December 2025