White & Guard Estate Agents Hedge End reviews

★★★★★ 1/5

Google

Very disappointing experience. I was a tenant in one of their managed properties and contacted White & Guard several times regarding serious issues with my landlord, who was sending me threatening messages and pressuring me to leave the property. The agents told me to forward all the messages and emails, which I did immediately, and they said they would look into it - but after more than two months, I never heard anything back. They completely ignored my emails and never followed up. It feels like they don't care about tenants at all and are not willing to help when there's a genuine issue. I wouldn't recommend them to anyone, avoid if you want proper communication and support.

Zhyar · 14 November 2025

★★★★★ 5/5

Google

After recently selling our previous property through White and Guard we also had the pleasure of buying our new home with them, and I can honestly once again say, the experience was excellent. A huge thank you to the team for acting so quickly to secure the sale and helping everything move forward smoothly and in line with our needs to upsize for our family. Communication was always clearly maintained and the whole process felt well organised and supported from start to finish. An extra special thank you goes to Becky, who was incredibly involved throughout. She kept in continual contact, handled conversations across all sides of the process, and was consistently supportive, kind, and reassuring. We felt like valued clients throughout the journey. We’re so grateful for all the help and dedication shown by everyone at White and Guard, and wouldn’t hesitate to recommend them to anyone buying or selling a home. Another 5/5 experience from Jude and family !!!

Jude · 14 November 2025

★★★★★ 5/5

Google

I was super happy with Kerry, she was very professional and really helpful. We currently live in Canada and the time delay is sometimes an issue, Kerry was very accommodating and answered all the questions I had when deciding what agent to go with. The services we received once we signed up was great, Kerry was flexible to our tight schedule and time line. The marketing and time in which we had a tenant was amazing quick and everything went really smoothly. Hannah was great with getting all the contracts over and again very accommodating with the time difference. Over all we are 100% satisfied with our service we received.

Curly · 21 November 2023

★★★★★ 5/5

Google

I sold my property as my family and I were relocating abroad. We planned to move at Christmas 2025 and listed our house with White and Guard in September. They quickly found a buyer, allowing us to complete in early 2026, so the property wasn't vacant for long. White and Guard also helped by encouraging the solicitor to speed up the process.

Nicolas · 14 March 2026

★★★★★ 5/5

Google

We have just moved with the help of a very professional team from the hedge end branch. Both Suzanne and Georgia went over and above to assist with our move. The girls chased the solicitors of the chain below us to keep us informed how the chain was progressing on completion day. We would highly recommend the use of White and Guard Hedge End.PositiveResponsiveness, Quality, Professionalism, Value

Philip · 26 August 2021

★★★★★ 5/5

Google

Exceptional and speedy first class customer service. We dealt with Becky who was amazing, got our property on the market within a couple of hours, several viewings arranged the next day and provided a faultless service. Keeping in touch constantly with feedback after viewings and finding us properties on the market. Highly recommend and wouldn't look anywhere else for sales and lettings requirements.PositiveResponsiveness, Quality, Professionalism, Value

Harry · 26 August 2021

★★★★★ 5/5

Google

White and Guard has been a top class service from beginning to end of our house sale. Always keeping the customer informed at all times with a professional attitude and being proactive throughout. I fully recommend using this estate agent. Special mentions to Russell, Sarah, Leanna and Audrey who went above and beyond to ensure a smooth house sale. Thanks Chris and Nicci BrownPositiveProfessionalism

Chris · 26 August 2021

★★★★★ 5/5

Google

Our process has only just begun but so far so good. We only went live on the market less then 4 days ago and have already accepted an unbelievable offer that we are very greatful to help us get our next property. So thank you hopefully the amazing service continues through the whole process. Thank you to Steve Coughtrey, Suzanne Ashman, Becky Steel and Carl Shear

Kaylee · 27 February 2024

★★★★★ 5/5

Google

Fantastic service would like to thank Becky and John for doing an amazing service would highly recommend White and Guard took the stress out of the sale of our house so we could relax while we were abroad .

Loco · 14 April 2025

★★★★★ 5/5

Google

Excellent service from White & Guard in Hedge End! The team was professional, friendly, and extremely helpful throughout the entire process. They made buying, selling, or letting completely stress-free. Highly recommended! I can also provide 4, 5 alternative 5-star reviews emphasizing fast communication, local expertise, or personal attention if you want.

Adib · 7 April 2026

★★★★★ 1/5

Google

Tried renting a property with White And Guard and was treated terribly. Wouldn’t listen to either mine or my partners questions, nothing was explained to us in a kind manner and overall unhappy with this company, will not be using again. Refused to give our deposit back and staff were very rude

Bobbie · 7 May 2025

★★★★★ 5/5

Google

White and Guard have been great to work with, Suzanne was brilliant at the beginning stages and Audrey was just fundamental to our purchase going through when it did. Cannot recommend Audrey enough from the progression team, always kept us in the loop, thought ahead and so hard working! Huge asset to W&G xPositiveResponsiveness, Quality, Professionalism, Value

Leanne · 26 August 2021

★★★★★ 5/5

Google

Recently sold my property with White and Guard excellent experience from listing to completion. Russell Becky and the team offered a 5 star house selling experience. Highly recommend many thanks.

Patrick · 14 April 2025

★★★★★ 5/5

Google

I am seriously impressed with White & Guard, I cannot thank them enough for the service they have provided! Not only selling my house, the photos were amazing and it sold straight away!! But also buying a house!! They really do go "above and beyond" especially Suzanne. Thank you so much, just so professional, extremely friendly and lovely, and the communication was great throughout! Just such a fantastic company to deal with, I highly recommend them.

Jo · 12 July 2022

★★★★★ 5/5

Google

We recently rented a property via White & Guard. Jessica was, and continues to be, responsive to everything we have needed throughout the process and to get settled in the property. It has all been very straightforward, so we would highly recommend Jessica and White & Guard.PositiveProfessionalism

Andy · 26 August 2021

★★★★★ 5/5

Google

Dealt with Suzi both selling my mother in laws property and buying our new house. Professional and friendly throughout. Always kept in the loop regarding the process and received constant updates by phone and text. Can’t speak highly enough of the excellent service provided. Would definitely recommend.

Sy · 7 June 2021

★★★★★ 5/5

Google

We recently bought a house via White & Guard in Hedge End. In particular Kelly was fantastic, she updated us throughout and made sure we got our first dream house! Would highly recommend and we will use your services again in the future! Thank you!

Akvi · 7 June 2021

★★★★★ 5/5

Google

I have been using this company for many years, the staff are always helpful and always professional. No matter what the issue, someone in the office is always there to help and support, no issues, no drama. I would gladly recommend the White & Guard team to friends and colleagues.

Nigel · 14 November 2025

★★★★★ 5/5

Google

Very good communication throughout the process and as smooth as it could be. Our consultant was particularly helpful, always responsive, clear, and proactive in keeping things moving. We felt well supported from start to finish.

David · 14 March 2026

★★★★★ 5/5

Google

What a great service White and Guard has provided. They went the extra mile to ensure the right tenants were found. Kerry was able to communicate to accommodate an overseas time difference. I think her help and quick responses has helped our new tenants feel at ease. Thanks Kerry and the team!

Connie · 7 November 2023

★★★★★ 5/5

Google

I have been incredibly impressed with the White and Guard Hedge End both times that we've sold through them. In our 1st appointment, the services offered were made so clear and we were contacted within a day or 2 to the EPC done, quotes for conveyancing etc. - it was effortless. The marketing of our house was outstanding with incredibly professional photos. They were also very sensitive to us being a COVID clinically vulnerable household. They were incredibly responsive during the selling of our property which enabled us to put in an offer for a property on the same day. Thank you to the Hedge End team!PositiveResponsiveness, Quality, Professionalism, Value

Mel · 26 August 2022

★★★★★ 5/5

Google

Excellent service all round, from the first meeting to completion. Always ready and able to provide advice for my questions, which was really helpful given I've never done this process before. Very friendly, trustworthy and approachable. Nothing was too much trouble for them.

Lorraine · 15 December 2025

★★★★★ 5/5

Google

White and Guard hedge end have been really good from the start always keeping us updated on the progress of the sale, a big thank you to Suzanne, Russell & the team from marketing to selling our house.PositiveProfessionalism

Sarah · 26 August 2021

★★★★★ 1/5

Google

I am incredibly disappointed with this agency. I have been mostly ignored. There are houses on their website which I believe 99% of their letting are unavailable. I called a few times to inquire about some houses that were stated as “now let” on their website and still, as of today, it’s there available. I was told that they didn't know why that was back on their page and that it was not available. I also got an Instagram reply to my message stating they are working on their website to fix it. I was not offered anything via the phone. Not even something like “Can we help you with something else?” or “What properties are you interested in”? Every time I send a “request a viewing” email from their website, I never get an answer or call. I cannot be calling them at every house I see, maybe I am interested in 5 from their website. Plus I usually scroll when I have some time, but I cannot call for personal reasons or I’m at work. I was also asked to look on Rightmove but I just don’t follow Rightmove that often and I felt like that reply from both Instagram and via phone was quite rude. Some agencies have houses on their website which do not appear anywhere in Zoopla, Rightmove etc. When I called their office I was asked a ton of questions such as “Where did you see that?” . I have mentioned that on their website and the agent asked me “oh, at what price?” that sounded quite dodgy to me. Are you changing your prices depending on who is calling? And then proceeded to tell me that it’s not available and they don't know why is back on their website. All this experience left me with a taste that if you are not looking to buy a house, then “we don't care about you”.

Andreea · 28 July 2024