5/5
GoogleMyra has been very helpful and efficient managing our property. Thanks very much Myra, looking forward to continuing to work with you
Trusted Agent profile
Truepennys Property Consultants estate agents in London and Greenwich
★★★★★
653 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 653 reviews on three platforms, rated 4.4 out of 5 overall.
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Our offices
Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
- Truepennys Property Consultants London (16 Lordship Lane)16 Lordship Lane, SE22 8HN329 reviews · 269 on Google (4.7)13 in the last 90 days
- Truepennys Property Consultants Greenwich38 King William Walk, SE10 9HU241 reviews · 186 on Google (4.1)21 in the last 90 days
- Truepennys Property Consultants London (1A The Village)1A The Village, Charlton, SE7 8UG195 reviews · 138 on Google (4.7)15 in the last 90 days
Reviews on Google
Showing 592 reviews on Google only. Show every review
Google5/5
GoogleTyler has excellent communication skills, is patient, quick to respond to queries and issues that landlords face, extremely competent and a pleasure to talk to.
Agent replied · 16 April 2026
Thank you for your kind words! We’re delighted to hear that Connor and Wallace provided you with excellent service throughout your property sale. Clear communication, efficiency, and a personable approach are all qualities we strive for, and it’s wonderful to know they made a positive difference for you. We truly appreciate your feedback and wish you all the best moving forward!
1/5
GoogleDo not recommend. The salesman I spoke to at Dulwich office was rude, condescending and unhelpful. Would never engage these people!!!
5/5
GoogleWould highly recommend Truepenny’s if you’re looking to sell your home. John was genuinely one of the nicest people I’ve met, always helpful and very personable. I chose Truepenny’s as they took a genuine interest in my home and weren’t at all pushy (unlike a lot of others, which I hate). We set a realistic price and they found a buyer within a week! Overall a great experience so a big thank you to John and the team 👍🏼
5/5
GoogleI had the pleasure of working with John and his team on the sale of my property and couldn’t be happier with the experience. John was professional, proactive, and supportive throughout, providing honest insight and transparency from start to finish. Communication was excellent and always responsive. Highly recommended for anyone looking to sell.
5/5
GoogleMe and my partner have just signed for our first rental property together with Truepennys. After no luck with both private landlords & other estate agents being less than communicative or saying they would not accept self employed people, truepennys made the process very easy with clear instruction from both them and the third party referencing team. After being back in the UK from a contract onboard ships, we viewed the property on the Tuesday and the Thursday of the next week we were given the keys. I would highly recommend this agency’s for easy, professional & friendly lettings.
5/5
GoogleIt was good to work with an agent with massive local knowledge of the area and the market!
5/5
GoogleI recently sold my flat through Truepenny's, having rented it through them previously. John gave excellent support during the sale process, and Mariem was great on the rental side. They are hard workers who care about their clients. Thanks again, Team Truepenny's.
5/5
GoogleI highly recommend Truepenny's after recently both buying and selling property through them. The team was totally on the ball with everything and helped with all matters really promptly. Special thanks to Wallace as well as the team in the Dulwich office.
5/5
GoogleI recently sold my property through TruePenny’s and had a relatively smooth and straightforward experience. Alex was professional, approachable, and communicative throughout. He gave clear, realistic advice without pushing us in any particular direction. I appreciated his honest approach and the way he and the team kept things moving. I’d happily recommend TruePenny’s to anyone looking to sell their home.
5/5
GoogleMy partner and I were first time buyers and we couldn’t have wished for better estate agents. Alex, Wallace and the rest of the team were extremely helpful throughout the process and always quickly responded to any questions we had. Highly recommend them to anyone who is looking to buy, sell or rent in the area.
5/5
GoogleWe recently bought our first property with their support. Hayden and David were helpful in moving the process forward and assisted us in completing the purchase successfully. They also helped speed up the process, as our lease was coming to an end, ensuring we could move in on time and avoid being left without accommodation. Thank you! 😊
5/5
GoogleKyley at Truepenny's in East Dulwich was exceptional. She was with us on our sale journey every step of the way and provided great support and advice throughout. We had a very bumpy ride (through no fault of Truepenny's) but Kyley was always enthusiastic and helpful. We really valued her input and she was very insightful. If you are looking to sell a house in the area i would definitely recommend doing it with Kyley at Truepenny's
1/5
GoogleRating only, no written review.
1/5
GoogleI'm sure they're great if you're selling a house so they can get their wedge, but if you're a tenant, they are evasive, slow and uncommunicative. It took about 2 months of chasing and pestering to get the initial paperwork sorted when I moved in (slow responses, evasive or obtuse when called, sent the wrong docs, and we had to sign physical docs with witnesses and take them to the office like it's 1987?) Now the move-out process has been just as difficult. Staff claimed they couldn't process paperwork until rent day for legal reasons, turns out it was a lie because they couldn't be bothered. I've dealt with a lot of letting agents, but this is genuinely one of the most irritating experiences.
Agent replied · 23 October 2025
Dear Natalie, I'm really sorry to hear about your experience and appreciate you taking the time to share it. We always aim to make things as smooth and straightforward as possible for all our clients, it’s clear we fell short here. Your feedback will be shared with the team so we can do better in future. Please call or email me at: ryan@truepennys.com if you would like to discuss it further. We would really love the chance to put things right! Kind regards, Ryan
1/5
GoogleUnreliable agency! I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress. I gave proper notice under my tenancy’s break clause, found a replacement tenant who passed references, paid fees, and even signed the contract. But Truepenny’s lost the signed paperwork, apologised for it, and then later denied ever receiving it. Because of their incompetence, the replacement tenant withdrew, leaving me unfairly exposed to rent liability for a property I had lawfully vacated. Despite repeated communication, evidence, and even their own admissions of error, they have refused to take responsibility. Instead, they shifted all the burden onto me, forcing me into legal proceedings. This agency cannot be trusted with important tenancy matters. If you value professionalism, accountability, and proper handling of your documents, avoid Truepenny’s at all costs. Their negligence has not only cost me thousands of pounds but also months of unnecessary stress.
1/5
GoogleRating only, no written review.
5/5
GoogleMariem took over the management of my flat after my property manager left the company. Mariem quickly resolved some of the issues that had been ongoing when she took over. Some significant repair work was needed - Mariem was proactive in dealing with the freeholder, responsive to my calls and always pleasant to deal with. Definitely one of the best property managers I've dealt with!
4/5
GoogleA wonderfully personable team, always recognising me on the phone and offering a very friendly service. Special mention to Sophie who was an absolute dream, constantly keeping us updated and helping wherever she could, going the extra mile to make sure things were done in time - we could not have done it without her!!
5/5
GoogleTruepenny's have been a solid, reliable lettings agent, finding us a tenant within 36 hours. I recommend them as a very professional, consistent and thorough agent, a great addition to Brockley. Thank you, Sophie Payne and team!
5/5
GoogleI can't speak highly enough of the team at Truepenny's for their outstanding service in selling my property. From the very first meeting, they demonstrated professionalism, deep market knowledge, and genuine care. Their communication was consistent and clear throughout the entire process, and they were always on hand to answer questions or offer advice. Having tried many other estate agents in Dulwich over the years, I can confidently say Truepenny's surpasses them all. They marketed the property brilliantly, attracting strong interest right away, and negotiated an excellent sale price. What impressed me most was how smoothly they managed everything, I felt supported and confident at every stage. If you're looking for a dedicated, proactive, and trustworthy estate agent, I wholeheartedly recommend Truepenny's. They truly go above and beyond. Huge thanks to Kyley, Connor, and Wallace for getting me to completion.
5/5
GoogleI had a great experience with Michael Turner - cheerful, funny and happy to help! Love my new place :)
1/5
GoogleHad the most horrendous treatment from Senior Consultant David Caruth. All interactions were blunt and borderline rude, and initially of no consequence to me as it’s the property I was interested in. I came in from Amsterdam especially to view this property, he first asked me “can’t you come earlier” - I offered him several dates and times, and he confirmed 3pm on Monday, today. I arrive at the property, try David on the phone twice - it was off. I phoned the office, his colleague complained that his calendar is not viewable and confirmed he was out. He phoned me back a few minutes later - no apology, no acknowledgement of the error, but full of disrespect and attitude. claiming he never confirmed the appointment and doesn’t have access to the unit. He kept repeating it as if I was hard of hearing or something, argumentatively, claiming it was my fault somehow. If you’re trying to sell your house, you’ll never be able to with David and if you’re trying view a house, don’t bother - you’ll receive abusive treatment from David who will waste your valuable time without consequence! Please avoid Truepennys for your own piece of mind!
5/5
GoogleLetting out my flat was made very straightforward for me by Truepenny’s, with their helpful advice and professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Truepennys Property Consultants
Which Truepennys Property Consultants office has the most reviews?
London (16 Lordship Lane) has the most, with 329 reviews rated 4.5 out of 5, followed by Greenwich with 241.
Where are the Truepennys Property Consultants offices?
The three Truepennys Property Consultants offices, by town:
- Greenwich: 38 King William Walk, Greenwich, SE10 9HU
- London (16 Lordship Lane): 16 Lordship Lane, London, SE22 8HN
- London (1A The Village): 1A The Village, Charlton, London, SE7 8UG
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