★★★★★ 5/5
GoogleTruepennies managed the sale of a flat we bought in East Dulwich.
From the moment we stepped into their office in East Dulwich we were warmly welcomed by the M.D. Ryan. He kicked off the initial biding process for us and was brilliant at keeping us in the loop at every move. We were then handing over to Matt who took over the buying process with us.
We had a lot of issues with communication from our solicitors and Matt went above and beyond to consistently chase them daily to help us reach a tight completion deadline. He carried the whole process across the line for us when we thought we would be delayed. He is extremely professional and always so pleasant to deal with. I truly believe we wouldn’t be in our flat today without his hard work!
I can’t recommend Truepennies enough to any vendor or buyer.
Rob · 28 August 2019 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleTruepenny's were helping me with the purchase of my first property in East Dulwich. Albert, Wallace and Matt were all very helpful and responsive throughout the process and pleasure to deal with even in at times difficult situations. I would highly recommend their services. Thank you very much for all your help!
Lina · 28 August 2019 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleDealt with Connor mostly who was extremely professional, he came back to me on all enquiries promptly and was always available. Even after completion he helped sort out outstanding issues in real time. Wallace did the negotiation and was very sensible in helping close the deal. Wallace took initiative in finding an architectural technician to draw the extension plans that were advertised with the property when the owner lost interest in pursuing that and negotiated the price off the agreed sale price. All in all great experience and highly recommended.
Cristina · 28 August 2019 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI definitely recommend working with Albert Marques and the Truepenny's team in East Dulwich if you're looking for a flat in the area. Twice now Albert has found us the perfect flat - the first we lived in for 5 years before moving abroad. This month, Albert has come through again - helping us secure the ideal home while we're overseas. He's made the whole process seamless once again, and my husband I have appreciated his honesty and willingness to go the extra mile. Where 3 other agents in the area didn't bother to even respond to our inquiries, Albert went out of his way to call us in the US to discuss our options and fill in all of the local details and information. And we can't wait to move back to London - Albert and Truepenny's have managed to take all of the stress out of our international relocation!
Dana · 28 August 2019 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 26 August 2024
So glad to hear that you have been happy with our service, in particular Albert's attention to helping you find a new home, twice!
We're always here if you need us.
On behalf of Albert and the team - Thank you!
★★★★★ 5/5
GoogleWe recently rented our flat out through Truepenny's while we went travelling for 6 months. Matthew was extremely helpful in the initial letting of the property and Sam kept us up to date at all times in the ongoing management. What could have been a stressful process was made very easy throughout the tenancy and an issues that arose while we were away were dealt with quickly and professionally by Sam and the team. I would recommend Truepenny's if your looking to rent your property.
Paul · 28 August 2019 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI find Truepenny's to be professional and efficient. Exactly what you need from an agent.
Robert · 18 June 2019 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleI have used Truepenny's for all my sales since they first started and I have just sold another flat through them at the asking price. I do not use any other estate agents as I believe in working with the same team, have a laugh and get things done. I can recommend them and I rarely recommend anyone!
Peter · 18 June 2019 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleI had an excellent experience looking for a flat, which is rare with London estate agents. Hayden was extremely professional and helpful, answered all my questions and was always easy to reach - the team worked swiftly, transparently and effectively. Would recommend for landlords and tenants alike.
Nicolo' · 18 June 2019 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleTruepenny's Charlton are a great, friendly team, who are super responsive to tenant needs, and make for a smooth rental experience.
Georgia-Lea is a real asset, and went the extra mile to ensure we were always well looked after, and that our Landlord was doing his bit.
Thanks Truepenny's!
Laura-Jayne · 18 June 2019 · Truepennys Property Consultants Greenwich
★★★★★ 1/5
GoogleI highly don't recommend , they are some cowboys liars , problems with the deposit, late answer to emails ,try to intimidate ,i really advise to avoid those sharks and go for a bigger company , better pay more money instead having problems at the end , if i could rate them less than one star i would do .
Alin · 18 June 2019 · Truepennys Property Consultants London (1A The Village)
★★★★★ 1/5
GoogleFrom we moved to the flat we asked them to find a solution with the windows, beacuse the was in the 9th floor and near to the river in Woolich and the winter was terrible we could hear how thw wind entered in the flat. They sent three “handy mans” in different time and all of them said the same, the landord needed to change the windows. They never found a solution.
After the flat had oudor from the pipes, we asked them a plumber because the pipes had a structural problem and they send a plumber who asked them £300 for one hour so they decided to sent us the invoice for we paid it. We refuse because they never checked if the plumber made the work (the plumber wanted to earn for 3 hours when he was only 1 hour), but didn’t mind. I was lucky becuase I asked my neighbour stay in my flat while the plumber was there.
Finally they are threatening me because if I do not contract a cleaning company before handing them over the department they could keep part of my deposit, it is as if they are forcing me to spend yes or yes on professional cleaners, even asking me to send them the proof we contract that cleaning company.
Ricardo · 18 June 2019 · Truepennys Property Consultants London (1A The Village)
Agent replied · 16 June 2024
Thank you for your feedback,
It is disappointing to see that you are not happy, however I would like to respond to your points. Your complaint relates to a property that is managed through the Charlton office, who arranged for three different specialist opinions on the windows and the conclusion from all three was that there was not a defect with the ‘seal’ and there was nothing to be done about the windows. It was simply how they were designed (as per the entire building). Your views about any draft coming through the windows were not shared by the three contractors, previous tenants in the property or since you have moved out by the new tenants. The Landlord also did not agree and therefore instructed us to take no further action. Regarding the ‘odour’ and blocked drain pipes this was caused by your actions and misuse which under the terms of the signed tenancy agreement was therefore your responsibility to pay/remedy.
As you requested assistance at a specific time we organised a third party contractor to attend at that time. They originally charged for an 1.5 hours’ worth of labour which you said was only an hour. We then disputed this on your behalf and subsequently got there bill reduced accordingly for you. Regarding the check out process and cleaning we categorically did not threaten you, we simply issued a standard email detailing that as part of the check out process it was your responsibility to ensure that the property was left in the same condition as when you moved in (as per the check in report) and that if a professional clean was conducted at check in then the same would need to be done at check out. Unfortunately I do feel that your damaging review and public false statements are unfair and unjust against Truepenny's.
We are an independent company who have followed and adhered to the correct codes of practice and legislation throughout the tenancy. We have also acted in line with our government approved independent redress scheme and regulated deposit protection service at all times and unfortunately at no point prior to your review did you make an internal complaint or complaint to our redress scheme or the ADR which would have been expected in this case.
Please contact me should you wish to discuss the above further.
Kind regards,
James Callcut
Director
★★★★★ 5/5
GoogleJust wanted to comment on how great our advisor Connor was during viewings and we viewed many properties that day, he far exceeded expectations!
Gheorgina · 12 January 2019 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI had a great experience with Matt and the Trupennys team. Matt is a great professional and always went above and beyond and is also extremely knowledgeable and helpful. Thank you!
Kam · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI can highly recommend Truepenny's if you're looking for a flat to rent in the East Dulwich area. Connor was really helpful, professional and took the stress out of the hunting process. Thanks for all your help!
Amy · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI rented from Truepenny's last year and they have been really easy to work with and very helpful and this year i have just rented another property through them as well. Fantastic service and very helpful. Would highly recommend them
Mark · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleReally good estate agents. We had no issues with them and the moving in process was very smooth. Would highly recommend using these guys- always happy to help, reasonable fees and quick at answering questions.
Steph · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI have used Truepenny's as a tenant and have been thoroughly impressed with their professional and personal service I have received when viewing properties and throughout my tenancy.
I hope to use their services again in the future.
Anton · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleMatthew and Albert at Trupenny's were fantastic and went above and beyond in helping me in buying my flat. Very responsive and always available for queries. A great company, definitely recommend.
Kam · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI've been a tennant with Truepenny's for about two years and have been very happy with their service. I've found them helpful and approachable as well as quick and efficient at resolving any issues with the flat. Recommended.
Nick · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI’ve used Truepennies both for buying my first flat and looking to sell it, both times they have been extremely professional, knowledgable and helpful. I wouldn’t hesitate to use them again as they really stand out versus other estate agents as they really go above and beyond to make the process easy.
Steph · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleWe acquired a mixed use commercial / residential property through Trupennys in East Dulwich and were very impressed with the level of customer service. They were very professional throughout the whole process and our purchase went ahead without any problems. They have an exceptional knowledge of the local area. Would thoroughly recommend!!
Julian · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI’ve been their tenant for more than 2 years. They been the most professional, friendly, helpful, polite and people focus you can find in London!
Everything I needed I got the same day or max the day after.
Check in and check out easy and fast.
Ryan, Albert, Matt, Sam and all the team are simply amazing!
I will miss them.
Ivan · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleWe have been renting with Truepenny's for over a year now and it has been by far the best renting experience I've had in London. Very accommodating and always quick to resolve issues. Thank you Sam and the team.
James · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI have been renting through Truepenny's for over a year now, and I have been really impressed with their service to date. Whenever I have had any issues / questions about the property Sam and the management team have gone out of their way to ensure it is resolved as quickly as possible. happy tenant!
Kathryn · 28 August 2018 · Truepennys Property Consultants London (16 Lordship Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
