★★★★★ 5/5
GoogleIt can sometimes feel as a tenant that you aren't given as much respect as Landlords or those buying/selling properties, and this can be challenging when you've looked after a property like it's your own. However, it really felt that Truepenny's did what they could to accommodate and respect us as tenants, especially following an end of tenancy contract/notice period dispute we had linking to an old estate agent that our tenancy had begun under. Special thanks to Sam and Connor who showed levels of empathy and compassion for our situation and for their work in helping to resolve it!
Kate · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleGreat estate agent in South East London! The whole team is super efficient and provided first class service even after our purchase was completed. Big shout out to Wallace and Sam, who went the extra mile to help us out with a boiler problem. Larchwell Estate provided quick help and good value for money! Many thanks to everyone at Truepennys!
Cornelia · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI'm glad that we chose Truepenny's to sell our home in East Dulwich. It was a difficult decision to sell after living here for 22 years, but the understanding, patience and support shown by Connor and Alex was really appreciated, in what was an emotional time for us. Wallace helped through the exchange and completion, , and he was always on hand and extremely understanding. The helpful, professional and empathetic style of them all, together their personable manner made such a difference to the whole experience and I really felt they cared about what we were going through.
Sue · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 26 August 2024
Hi Sue,
Thank you for such a lovely review!
It means so much to the team to receive such kind words and so glad that we helped make the process less arduous.
We hope that after such a happy chapter, you will be making fond memories in your new home.
It was a pleasure to work for you.
Best wishes from all of us at Truepenny's!
★★★★★ 5/5
GoogleFrom the initial search for a location, and contract signing, to the departure at the end of contract, Truepenny's have been very professional, and trustworthy. They are quick to respond to any queries, and have always been able to advise on any questions throughout my experience with them. In particular the consultant Sam El Jani has been exceptional with her efforts over the past few months, helping me through a difficult situation. She went out of her way to help me out in dealing with the end of contract and with my search for a new property.
If you're looking for reliability and confidence in an estate agents truepenny's are at the top of the tree.
Andrew · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleOlivia from Truepenny's was super helpful, supportive and friendly throughout helping us secure our flat. Finding a flat can be really stressful, but she made the process a lot more seamless and was great with all communication with us. Would highly recommend her to others!
Ella · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleThese guys are amazing! I needed to find a flat in no time, most agents I dealt with were so unhelpful and just quite oblivious to even have a conversation, or hear me out. Truepenny's literally saved me! Olivia, my agent was a dream to deal with, very professional and understanding, also so quick to jump in and help, which I appreciated so much!! She secured me a beautiful home within 2 days, quite literally made my day. I was elated to have had my offer accepted and cannot wait to move in. So far everyone in the office I have spoken to were very lovely - cannot recommend these guys more!!!PositiveResponsiveness, Quality, Professionalism
Zuzanna · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleOlivia at Truepenny’s has been an absolute pleasure to deal with! I cannot thank her enough for how supportive she has been and the big role she played, in helping my partner and I to secure a lovely flat in what is currently a very competitive rent market in London. She is extremely responsive, kind and a great professional. We always felt we could approach her at any stage, with questions or concerns we might have had. I would highly recommend Truepenny’s as they have been very open and transparent - my partner and I look forward to them becoming our new agency!PositiveResponsiveness, Professionalism
Tariq · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI have recently sold my flat thanks to Connor, Wallace and team. From the beginning, they have been friendly, approachable and prompt communicators, keeping me informed every step of the way. The sale process was very efficiently guided by Wallace, who was fantastic at keeping things moving and keeping my stress levels down! I can't recommend them highly enough and wouldn't hesitate to use Truepenny's again in future.
Megan · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleTruepennys team at East Dulwich are just the best. They are all professional, trustworthy and friendly. I liaised mostly with Alex, Connor and Wallace and they all helped me in so many ways throughout the sale of my flat. Wallace was an amazing help as head of client liaison. He dealt with queries before they became problems. Nothing seemed to be too much trouble. The same can be said for Alex and Connor. They marketed my flat so well that I had an offer I accepted within a week! They also arranged for me to see properties I might want to purchase. As a result of their excellent service I have recommended them to others. Thank you team and all the other great workers I met at the East Dulwich office. You are just great. PB SE23.
Pat · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI was very happy with the service received from Truepennys. I found them professional, knowledgeable and honest throughout and my property was in good hands. They have a well deserved, good reputation in the area and dealt with my queries efficiently. I was very happy with how quickly they moved from signing the contract to booking in viewings and I would definitely recommend.
Mrs · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleExcellent service from start to finish! The entire team (Connor, Alex, Olivia, Wallace and Jamie) were all fantastic to work with - there was great communication during all stages of the sale process, they took the time to learn about my property and had it sold within a few days of being on the market. Having previously listed with another agency who treated my property as just another listing and got barely any viewings over 3 months it was wonderful to find an agency that still has customer service at the core of their business. I would definitely recommend to anyone looking to sell in the East Dulwich area. Thank you to the entire team for all your hard work!
C · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 1/5
GoogleRating only, no written review.
Cait · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 1/5
GoogleDisgraceful, parasitic practice. The most heartless and unprofessional bunch you could imagine. Avoid avoid avoid!
Mike · 17 June 2022 · Truepennys Property Consultants Greenwich
Agent replied · 16 June 2024
Hi Mike,
Sorry to read your review. I have spoken to the Greenwich team and the other offices, no one recognises your name, or the issues you raise.
Would you let me know which property you were renting and/or the office where you dealing with? My email address is:ryan@truepennys.com
Please call me if easier, my number is 020 8693 2277
Kind regards,
Ryan Vella
Director
★★★★★ 5/5
GoogleWorked with Mariem who was able to quickly and professionally help with an issue with our deposit.
Tim · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleSuper responsive and very helpful! Massive thanks again to Mariem for you help in setting up our contracts! :)
Arman · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleMy property is well maintained and any issues dealt with quickly. Mariem is really helpful and lovely too!
Garret · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleFantastic customer service and Ana together with her team have been real superstars with recent let of my apartment.
S · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleMariem Ben Khaled she is the BEST!
She was receptive to my problems, she was kind and I am very grateful to her.PositiveResponsiveness, Quality, Professionalism, Value
Diana · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleApproached my queries in a concise and professional manner. Mariem was "on the ball" and offered me fantastic advise on my options, Great service.
Thanks again ;-)
William · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleAs a landlord of two small flats, I highly recommend Truepenny’s. They have helped me in many ways and are super friendly with calls, emails and my visits. They have my trust.
Ian · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleI've had a positive experience with my current property manager Mariem - really efficient and simply great at her job. Cheers Mariem!
Danny · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleHighly recommend Trupenny's, they have been extremely dilligent, helpful, active, warm and friendly in all things regarding to the sale of my property. Special mention to Sarah & Chloe for their great work
Alex · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleFantastic service from Truepennys right from initial enquiry of selling my flat, through all the difficulties and queries in the sales process to completion. Highly recommend. 5 stars!
Thanks to Connor especially for his time and diligence.PositiveResponsiveness, Professionalism
Jessica · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 1/5
GoogleHopeless service. On checkout Truepenny’s acknowledged that we left our rental clean but still insist on a £300 pound professional cleaning fee - tenants have been alerted to this unscrupulous behaviour and I am shocked that Truepenny’s perpetuates this ‘fleecing of tenants’ practice. Be cautious when dealing with this company, over the duration of our rental there has been poor response to maintenance issues with no compensation for clear incompetence in attending to repairs punctually.
Indrasen · 17 June 2022 · Truepennys Property Consultants Greenwich
Agent replied · 16 June 2024
Dear Indrasen,
I am sorry to hear that you are unhappy with our service. I have spoken with the property management team in relation to your complaint. The communication logs suggest that they have been prompt and responded quickly.
The dispute over the £300 retention is between yourself and the landlord, not Truepenny’s. Unfortunately, landlords and tenants often disagree on the condition of the property and the cost value to make good when keys are returned.
This is precisely why the adjudication process was created, it ensures a fair and just outcome for all parties involved in disputes of this nature. The monies will be awarded (in part or whole) to either yourself or the landlord, we have no vested interest in this matter.
Should you wish to discuss further, please feel free to call me on 020 8858 9393.
Kind regards,
Ryan
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