5/5
GoogleThank you, Kyley, for all your help during my house search. Your knowledge of the area (street by street) and your down to earth, honest, and realistic approach is an invaluable asset.
Trusted Agent profile
Truepennys Property Consultants estate agents in London and Greenwich
★★★★★
654 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 654 reviews on three platforms, rated 4.4 out of 5 overall.
Our offices
Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
- Truepennys Property Consultants London (16 Lordship Lane)16 Lordship Lane, SE22 8HN330 reviews · 269 on Google (4.7)14 in the last 90 days
- Truepennys Property Consultants Greenwich38 King William Walk, SE10 9HU244 reviews · 186 on Google (4.1)24 in the last 90 days
- Truepennys Property Consultants London (1A The Village)1A The Village, Charlton, SE7 8UG196 reviews · 138 on Google (4.7)16 in the last 90 days
Reviews on Google
Showing 592 reviews on Google only. Show every review
Google5/5
GoogleAmelia and the team were super helpful and efficient throughout the sale process - would highly recommend 👌 …
5/5
GoogleGreat estate agents. Kay was extremely helpful and kind. Highly recommend!
5/5
GoogleReally, really great - Alex, Wallace and Anna were fantastic - thank you! Would definitely recommend
5/5
GoogleGood experience with the Truepenny’s East Dulwich team. Kylie, Wallace and Anna were all great!
5/5
GoogleVery happy with Truepenny's. Whilst some delays in purchase, none the fault of the agency, and they were friendly and professional throughout
5/5
GoogleWe listed our flat and started looking for a new home late last summer…unaware we were just weeks away from this really turbulent phase for the housing market. I’m glad we were with Truepennies because - as a local independent - it was clear from the off that they had so much understanding of the area. They didn’t just list our flat, they helped us find our new one, too. Everyone in the Dulwich office is so friendly and helpful and they really listen to you, so they know exactly what you’re looking for. Our sale and purchase had some added layers of complexity and I have to say that it was all resolved amicably, largely thanks to Wallace’s uncanny negotiating skills. I strongly suspect birds in trees have to hold on tight when he walks by! But seriously, Wallace, Connor, Alex and Erika and everyone else behind the scenes make up a great team, and I feel very lucky to have gone through this process with them. Thanks, Truepenny’s.
5/5
GoogleDecent firm, dealt with Alex, Wallace and Anna who was particularly helpful. Would recommend.
5/5
GoogleTruepenny's have been an excellent estate agent. Incredibly responsive and quick to deal with any issues we have faced as tenants
5/5
GoogleValencia has been our property manager with Truepennys and has been consistently helpful and professional. We knew from the start we were in good hands with her, she answered all our emails and queries promptly and went the extra mile in arranging contractors and overseeing the process of new tenants moving in. Highly recommended
5/5
GoogleI have been using the services of True Penny to manage my rented property. I am very happy with their services as they are always communicative of any issues and keep/advice on best course of actions when needed. I have had the pleasure of engaging with Chris and Thea on many occasions and always found them to be informative and helpful. I feel quite relaxed knowing that my property is being looked out for by a competent team and would highly recommend them to anyone looking for such services.
4/5
GoogleRating only, no written review.
5/5
GoogleI've had a great experience renting with Truepenny's so far. There was a maintenance issue with the flat on the morning of my move in and the whole team rushed to get it resolved within a few hours. Madison in particular has been super friendly and helpful. Thanks to the team, highly recommend!
Agent replied · 16 June 2024
Dear Jaden, Thank you for your wonderful review! Glad we helped resolve the issue in a prompt manner. Best wishes from the Truepenny's team
5/5
GoogleGood communication and service, great local knowledge. Thanks for your support.
5/5
GoogleThanks Connor, Kyley, Alex and Wallace for your patience, loyalty and finding us a buyer and helping to smooth the sales process. Recommended!
5/5
GoogleI used Truepennys for the sale of my property and would highly recommend them. Connor and Wallace were incredibly professional and communicative throughout. A pleasure to work with!
5/5
GoogleI have used Truepenny's Estate for the past 10 years as letting agents for my properties in East Dulwich se22 8hj and have a really had good service . But this time i have received an excellent service from Ms Astha Patel . She has dealt with all the admin paperwork required promptly and delivered hard copies of the various documents when requested . Excellent addition to the truepenny's wonderfull staff in East Dulwich .👍 Mr J Patel ( Not being biased here at all , credit where credit is due )
5/5
GoogleKyley, Connor and Wallace were incredibly helpful throughout our whole selling process - efficient, professional and proactive. Would highly recommend this estate agent for property sales. Sarah
5/5
GoogleTrupennys have been a great real estate agency to deal with. Chris and Thea have been a dream to deal with and all issues have been sorted out on such quick time. Great property managers. Thanks
5/5
GoogleFab experience buying a house. Alex was really great and once the offer was accepted Wallace saw the sale through. Smooth process, friendly, responsive. Would definitely recommend.
5/5
GoogleWe had a great experience working with Truepenny's and Kyley in particular. Throughout the whole process, we really appreciated her candour and care and in particular, are really appreciative that she gave us advice which put our interests above her own. Truepenny's agency are a place of integrity and for that, makes them a rare find. Would happily recommend them to all!
5/5
GoogleI've had a great experience renting with Truepenny's so far. There was a maintenance issue with the flat on the morning of my move in and the whole team rushed to get it resolved within a few hours. Madison in particular has been super friendly and helpful. Thanks to the team, highly recommend!
Agent replied · 24 October 2024
Dear Jaden, Thank you for your wonderful review! Glad we helped resolve the issue in a prompt manner. Best wishes from the Truepenny's team
5/5
GoogleI had a booking with Sarah for one property. She was very professional on her job, was very kind, and clear about facilities of the property. Thank you for the good service.
1/5
GoogleWould never recommend this agency, I am taking based on my own experience with Mariem; she is not willing to help the tenants and hide a lot of things from the landlord too. It is disgusting to deal with people like this, that don’t want to work or help their clients.
Agent replied · 16 June 2024
Hi Marta, I have looked into this matter before responding. Mariem is a very highly regarded property manager with many years experience, your review is libellous, misdirected and unacceptable. Truepenny’s have no involvement in the issue you have raised! Your security deposit was lodged with the Deposit Protection Service (DPS)- an independent, government approved scheme. The deposit return is still ongoing with the DPS. According to the 3rd party check-in and check-out reports, the flat was returned to the landlord in a state that was a lot worse than how it was received. In section 2.28 of your tenancy agreement it states that you should take precautions to keep the property in the same condition as you found it. This has been explained to all parties in various emails and several phone calls. Section 1.25 of your tenancy agreement states that deposit monies owed will be refunded to the lead tenant. You must understand that even though you are three individual people, the law in the UK treats the tenant/s as ‘jointly and severally liable’ which means that you are essentially one. I understand that there have been issues between you and your co-tenants. They need to be resolved between yourselves, it is your responsibility to come to an agreement. Giving us a one-star reviews is an incredible shame, it is misguided frustration at the wrong party.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Truepennys Property Consultants and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 3 Gold across three branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Truepennys Property Consultants
Which Truepennys Property Consultants office has the most reviews?
London (16 Lordship Lane) has the most, with 330 reviews rated 4.5 out of 5, followed by Greenwich with 244.
Where are the Truepennys Property Consultants offices?
The three Truepennys Property Consultants offices, by town:
- Greenwich: 38 King William Walk, Greenwich, SE10 9HU
- London (16 Lordship Lane): 16 Lordship Lane, London, SE22 8HN
- London (1A The Village): 1A The Village, Charlton, London, SE7 8UG
Has Truepennys Property Consultants won any awards?
Yes. At EA Masters 2022 its branches won 3 Gold awards.
